Gerber Collision & Glass

My review is about customer service, the job they did seems fine. We were told that our car would be ready on Friday when we dropped it off on Wednesday, then I got a text the next day saying it would be ready on Tuesday, ok… understandable. No problem, so we would keep our rental till Tuesday. Around 4 on Friday, I received a call saying our car was ready and we needed to pick it up and return the rental within the hour. We were out so there was no chance of that, the guy told me that we needed to pick up the car Saturday morning and drop off the rental. This is Memorial Day wknd so this severely inconvenienced us. Gerber isn’t open on the wknd and Enterprise wasn’t either, there was no reason for us to rush to return the rental and ruin our wknd plans. They also left the keys in the console, which, he said he was going to do, but we have automatic entry when the key is in the car so someone could have easily opened it and driven away. I didn’t think about it when he told me and I tried to call back but they were closed. Terrible experience!

Do not use this shop. They promised a date and I had to call every day for a week to hear a new excuse why my car was not ready. I was understanding for the first 3 days of delays – always a different problem such as «we didn’t realize we needed that part, or we were told the parts would be here, or I’m waiting on information». They are a national chain staffed by people just doing a job with about as much passion for solving problems as any DMV bureaucrat, without the warmth. Go to a family owned body shop. I certainly will next time. It was the worst customer service experience of my life.

4.5 stars!!!
Yes I hit a mini van and yes my husband got rear ended in a hit and run.
Both times brought us to Gerber and both times we were very happy.
They weren’t perfect… we did have to take the truck back once for a missing plastic piece BUT in the world of auto repair they are pretty darn good.
The waiting room is nice (lots of fashion magazines!) and the people who work there are great.
They may not be the fastest or the cheapest but they will get our business again.

I recently got in an accident where a person scraped up the side of my car. I decided to shop around to find and estimate and this place was by far the cheapest.
At first I was a bit hesitant to take my car here because it was so cheap and I have seen bad reviews on other sites. But I thought it can’t be that bad because a local car dealership uses and recommends them.
So I took my car in on a Monday to get the repairs done and they called me on Thursday of that same week to tell me it was finished. I came in to pick up my car and it looks as if nothing happened to it, they even washed and clean the inside of my car. It looks better than before it came in.
The people that worked there were all very friendly and service was great. I would definitely recommend this place to anyone.

I was at a stop sign. Then there was an accident, a collision. One car hit the curb and flew in the sky after impact. The other car skidded its way to my direction and stopped four feet short of causing me to pee my pants. I didn’t get off scot free though. In the blink of an eye, a toolbox came flying off the truck and there was some collateral damage. My hood got smashed.
Thank god for insurance. At least everyone is okay. A few weeks later and I’m getting the estimates for repairs. The Insurance Co referred me over to True 2 Form and I’m sure glad they did. I’ve never really had an accident that needed repairs, but I know they become nightmares and an absolute waste of time. These fine chaps made everything easy and painless.
First visit; got the estimate and Kevin took care of everything with the insurance company. Second visit; parts arrived, Kevin showed me the parts, stepped me through all of the repairs, and I dropped of my car and keys. Within 10 minutes the rental car company had arrived to pick me up and place me in that sweet new VW Beetle.
During the repair process, repairs were taking longer than expected, but Kevin called every step of the way to keep me posted. He also squared away extra rental days with the insurance co.
Last visit; I leave the rental at True 2 Form and my car’s ready for pick up. Woah WTH, is that my car? Have you seen my pimp wagon? Well you should see it now with the new hood. That poor baby hadn’t been washed in oh I dunno, three years or something. With that shiny new hood, and a complimentary wash, hot damn! I practically got a brand new car!
Quick and painless, fast and easy, convenience and quality. Just how I like it!