Toyota of North Charlotte

Was ready to buy a new car. Test drove at another dealer and was sold on the car. Called around to several dealers to compare deals, but this dealer would not discuss quotes over the phone or via email. Every other dealer did.
Sorry, but I don’t have time to drive to every dealer to meet in person.
I would not waste my time with a dealer who won’t compete and won’t even bother trying to make a deal over the phone.

Shop Around 1^st don’t go by what the tv add says be prepared to walk out. First they send out jr salesman. then they he sends to sales specialist another word is bullcrap writes numbers down this goes on & on for about 2 hours maybe 3. then you walk out but then you find out you have to wait a week until you get your check because the sales specialist has no Flippin clue what he his taking about! Then they take you to a title clerk. again ppwk in order. The only thing good about this dealership is (?) Joe the Finance guy very helpful. Everything else is smoke & mirrors. Beware of SANTANDER Auto Loans
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04-​24-​2012 03:03 PM
I know that a lot of people come here for advice and some are struggling to find car loans and may really need a car BUT a word of CAUTION. DO NOT GO with Santander. I will tell you from personal experience. They do not report accurate information to the CRAs, they charge unexplained mystery fees, unexplained late fees, and outrageous interest rates. They have reported on several accounts (not just mine) 30, 60, 90 day lates even though they were paid on time, and when you call they simply said oh the system said you were late. They have repossessed cars that were paid up to date (not mine it was totaled) or that was under a deferment plan (not mine) and they promised it would not hurt them. I am going to put there name out there on every social networking site I can find. I am also taking them to small claims court (will keep you posted) and I have the PROOF so I will WIN.
I just want you to know to please be careful if you decide to use them and honestly DON’t use them. Please post a beware on every social site you can and research this company online before you decide. You will see SEVERAL Class Action Suits, THOUSANDS of complaints filed against them, this past year alone over 90 to the BBB most unresolved. PLEASE DO NOT USE THEM. If you do please keep records of EVERYTHING from signing of contract to EVERY payment made, date made, method made, RECORD all calls if any, and by all means PROTECT YOURSELF because they are not doing business for YOUR GOOD! This is who there finance company is !!! Don’t do business with them!

Jamie, a new sales person, and Janelle Harris were great to work with and Darryl Nesbitt, a sales specialist, was a good guy doing his job.
The dealership is nice, modern, and pretty much all of the staff was very nice. I bought a new car but, not because anything about this place really «wowed» me. Let’s face it, Toyota makes a great car and that sells itself. Overall, I had an ok experience but, was turned off by sales management and the typical car sales stuff. «What can I do you get you to leave in this car today?» and number changing is a little played out in this day and age. I walked away with an ok deal and liked the staff but, rate it as 1 star because sales management turned it into a stereotypical car buying experience in my opinion. I’ll shop elsewhere next time.

I stumbled upon Toyota of North Charlotte while killing some time in between appointments at two other dealerships. Before I was even out of my car tiara was outside with a friendly smile ready to help. She was so helpful during the test driving experience and so understanding of my indecisiveness. Once we found a couple good options she got me set up with Steve G. These two were a dynamic duo, making sure that I was comfortable the entire time so attentive, caring, honest. Honesty isn’t normally a word people use when dealing with the car dealership but that was the only reason why I knew right then and there I was getting a car from this dealership. I canceled my other appointment and sat back as these two did all the hard work. A couple hours worth of back-​and-​forth dealing with banks, great conversation and lots of laughs we made a deal with best trade in value i received all week for my very old yet loyal car. Next I know I’m in the great hands of Jenelle Harris. You would’ve thought she’s been doing this job for years. Her efficiency, knowledge and friendly personality made the most stressful part of buying a car a breeze. She has regularly followed up and made sure no detail was left untouched. Because of this great I left behind the wheel of a great vehicle. Thank you to everyone, i couldn’t be happier!!!

MISSING MONEY! I brought my car in to the body shop after someone hit me. Seeing as I already don’t trust these guys I took pictures just in case. After picking up my car I noticed most of the quarters in my car were gone (about $ 4-​$ 5 worth) from what I could see in the picture and what I counted once I picked my car up. One of the guys in the body shop took the matter seriously and advised that the manager would call me asap. But, just as I expected from Toyota of North Charlotte, no phone call. I picked up my car Feb 8^th and its March 1^st. Thanks again for the garbage service. The bodywork looked good but these people are clueless as far as customer service and have next to no interpersonal skills. Always a hassle and constant lies.

If you are coming in for a new car deal, check who is the sales director of the day. If it is James, walk away and come back another day. He is very mean, and will make sure you do not get a good deal He asked me what was the deal I wanted, and I simply mentioned that I wanted him to pay $ 2000 more for my trade in as I could sell privately for $ 3500 more. He simply told me good luck in a very sarcastic way. I did like to work with the sales person, but this guy made me feel horrible as he clearly wanted his sales persons to get me into a deal that would make him a huge profit.

This dealership is very condescending to woman. The sales specialist would only speak to my husband even when I was asking the questions.
I thought this kind of chauvinistic behavior went away years ago.
Wake up … Most wives I know hold the purse strings.

First, I met a nice, young man outside who showed me a couple of vehicles. He was fantastic. He then handed me over to a young man to discuss finances… This is where it turned from fantastic to horrible. The man was very awkward at first and it was very weird. They went over the difference between a cash buy, retail loan, and lease with me (which I already knew about) then I had to sign this blank sheet of paper to say that I understood the differences… Then they went over numbers, but it was all just written… There was no actual paperwork or actual typed numbers given. I wanted to trade in my vehicle and they were offering me ¹⁄₃^rd if what I was offered at previous dealerships while shopping around… Then I told them I needed to think about it. The sales manager came out and asked what I wanted, I told him and he said he would look into it. He came back and only made the term longer. They refused to give me more for my vehicle and refused to lower the sticker price on the car AT ALL. When I said I had to think about it yet again the sales manager and salesman walked to another room where I saw the sales manager talking about me and screaming practically. Very unprofessional. Then I get a phone call at 12:30 with a voicemail asking when they could finish the process. Then they text me at 1:20 asking if I could come in today. I text the salesman back stating I wouldn’t be back. Then he asked what he did wrong. In the end their number is now blocked. I will NEVER step foot in this dealership again.

I have bought 2 used cars from this place. The first time was a very positive experience. The greeter and test driver Aaron was A one each time. This last sales experience left much to be desired.
First the sales person was rude and condescending initially. I had found the car i wanted online it had the mileage and condition i was looking for and the price was solid.
The salespersons name was Christian. Latin American guy with a thick accent who has the nerve to get funky when you ask him to repeat himself. He was rude and arrogant. And he lied about the finance department running my credit multiple times.
Ive had the car a little over 2 weeks. The CD player never worked and they never noted that in the advertisement. And who walks around with a spare CD to test in the car? We knew the radio worked. The breaklight also went out.
I went in to report that and basically got a tought break oal. A real salesperson would have checked to see if it was the bulb. The saving grace was the service department who replaced the bulb for free and are going to see if the cd player can be repaired or swapped out.
Because of that salesperson and his lazy manager who pawned me off on him i will never buy another car from these people ever again.

Eric Olson of Toyota of North Charlotte has delivered superior service for our Toyota vehicles since we moved to the lake.

I have been taking my car here on and off for ten years. Now, for the good: they have a nice waiting area, free wi-​fi, lots of tables and chairs and even snacks and drinks that you can buy.
Now for the bad: I do not feel they are honest. For the past 3 years, they have been telling me every other appointment (funny how some advisors mention it and others don’t) that I need a new rack and pinion for $ 900+ and that I had a major power steering fluid leak. If that was the case, by now, my power steering would have gone out. My fluid levels are fine. My power steering is fine.
I was there a week or so ago, and they told me I had a transmission pan leak. I took the car to a local hole-​in-​the-​wall trusted mechanic to get it repaired, and lo and behold, he said my transmission pan was NOT leaking and sent me on my way, didn’t charge me a dime.
I might stick to Toyota of North Charlotte for simple oil changes/​tire rotations, simply because it’s very convenient, but as far as repairs go, I will use my local guy.

This is one of the worst Toyota service departments I’ve been to. So bad in fact that I’ll start driving further to go to another dealer. Service Adviser Lou Simmet embodies the qualities that make so many people reluctant to go to a dealer service department: he’s rude, smug, and does everything he can to inflate a bill regardless of whether or not a car needs the procedure he’s pushing. He uses strong arm tactics to try to separate the customer from their money. Consequently I’ve learned to avoid him, and therefore Toyota of North Charlotte, since he is their Service Manager.

So I guess as a disclaimer, I haven’t been car shopping here. I’ve read through some of the other reviews as I was surprised to see only 2 stars and most seem to pertain to the sales team. That’s unfortunate, but definitely understandable. That said, my review is more on the service end of this business.
Been out here twice now. One time for body work, and one for standard maintenance.
I really like the location, staff, and their service center. The location is easy to get in and out of, the staff is friendly, and the service center has a decent interior, waiting area, and a little café inside. Makes waiting on a car bearable.
I think it is fair to say that both services were pleasant.
The first being a body work job, they had me in and out within 2 days and did a great job. Price seemed average, but as that fool that hit me paid for it, I didn’t care much.
The second being a standard 135k maintenance visit. This time it was out of pocket. I mean, yeah, it’s a dealership, so like any dealership there are reasons you might avoid them to save some money. Prices can obviously be a little higher. *However* what made it a better experience was the honesty of service guy. He told me I needed new engine and cabin filters but recommended I do it myself (what I would’ve done anyway) as they would charge just as much in labor in comparison to material cost. Definitely stand up.
For certain service jobs, I’ve definitely made this my Toyota dealer of choice per my area.

We’ve been searching for a while for a car for my wife, and she decided that an Avalon Hybrid, in specific colors and trim level, was good. Off we went in search. One place we went was Toyota of North Charlotte.
The dealership itself is clean and open, and they have a good selection. The people are pleasant, and although we did end up talking to three different people, all of them were nice and we never felt pressured.
When it came down to it, there were three dealers with the right car out of four we shopped. We did not buy from Toyota of North Charlotte simply because we found a slightly better deal elsewhere, but I do not think it was for lack of trying. Would shop here again.

Had a nice, young salesman help out my parents and I when looking at the new Camry. He did a great job making us feel comfortable… may have been a little awkward at times ha. They were so busy so things took awhile but I take that as a good sign. A café just opened up inside and the place looked like a 5 star hotel lobby and not a service center/​dealership! The price we were given beat the Honda by a considerable amount and blew the Hyundai Sonata price to shreds. Had I been less in love with the Accord we would have definitely moved forward with this dealership.
Side note: I got a call the following day asking if I’d made a choice. I told them I was getting an Accord and they were very nice and understanding.

Now that we’re looking for — yet another — car this year, we stopped in at Toyota of North Charlotte and of course, it rains. Actually that’s not a bad thing, because you want to know what the vehicle is going to be like in all conditions, right? It also helps with crowds — at least the crowds of other shoppers. The crowd of salespeople, not so much. Since there weren’t any other shoppers, it was like a pack of lions waiting to pounce.
Seriously, they weren’t so bad — it was like they didn’t even want to go outside, but one did and helped us take a test drive, and it went fine. And «fine» is a perfect adjective. There is literally nothing worthwhile about the event. We got back, and actually were interested in purchasing the car. However, it wasn’t in the best of shape (I’m not talking about the rain, either). It needed a good cleaning, and the tires were rather worn, it just looked like it could use the xx, 000 mile service, etc.
Now it’s used, I get that it won’t be perfect. But they wouldn’t budge. Which is certainly their choice. So we left. No skin off our nose, as we didn’t need a vehicle right away (though the deadline is creeping up, it wasn’t there yet).
Unfortunately, we don’t live next door to the dealership, and guess who should call as we get home, asking if we’re interested in making a deal? Yeah. While I’m usually one for taking advantage of such situations, it wasn’t to be — I don’t really like those games, so we let this one slide.

Toyota of North Charlotte body shop is a complete joke. I arrived to have my vehicle serviced by the body shop and Lord did I make a HUGE mistake. Seriously, no customer service or attentiveness to a customer needs. I really felt like I was bothering them by showing up! Good grief… I will NEVER have my vehicle serviced there for ANYTHING!!!

HORRIBLE EXPERIENCE with the sales department! They throw numbers at you with no explanation and don’t devote their entire attention to one individual buyer. They do not answer questions either… too much «fluff». Also… DO NOT leave your phone number… the dealership will call you multiple times a day for weeks on end even after asking to have your number removed. I would not even waste your time here… just dont!

Stay away!!! I leased a camry from this organization and I am ecstatic that I have turned it in and bought a Mazda. They harass you with phone calls and made a simple procedure such as turning a car in at the end of the lease PAINFUL.
I had to deal with 4 different people to just get 2 pieces of paper ! The service department never knows when you call if you actually need the service, and when you do they always offer a“more complete «servce for double the money. Other reviews started with the positive. I am positive that I will never set foot in that dealership again.

This was my second time at Toyota of north Charlotte. My first time was great but my second time was even more wonderful! Darla had called me to tell me about a great offer they had. They wanted to buy my 2013 Toyota corolla and get me in a new one for the same payment. Although I was a little skeptical they really made it happen!
Since getting my corolla we move to Greensboro. But for great service I would drive 4 hours to this dealership. Luckily it was only 90 mins. We received warm greetings by Jerry Blevins and he showed us a couple of cars. I told him about the internet specials I saw on a Camry and he showed those cars to us. We just fell in love with the interior and all the features that came with the Camry SE. So we decided to test drive the car and it was just awesome.
After the test drive we met with Brian Doyle who is the Sales Specialist. I always get nervous around this part of the deal but wow he was just great. I felt that he was genuine and he worked with us to get the price down as well as the interest rate. I didn’t feel at all that he was pushy and I am just delighted that we worked out the numbers and we didn’t drive 90 mins for nothing.
After sales the next step is financing and signing the papers. It’s amazing that we got Kim Veney for the second time. I remember the first time was great with her and we remembered the whole process even signing our full name on everything. This saved quite a bit of time the second time around. As always Kim was delightful! After signing all of the paperwork we met back up with Jerry outside. He parked my Corolla next to my new Camry to make it easy for transferring our stuff. I was so happy to be able to say good bye to Jerry because we spent the most time with him and he just makes you feel good!
We transferred our stuff and said our goodbyes to my corolla. Jerry and Kim offered to set up the Bluetooth connection between my phone and the Camry but we declined since we knew the process already. Jerry gave me a goodbye hug and we went on our way home. I am just filled with joy to be driving my new Camry.
Thank you so much Toyota of North Charlotte! If and when our family grows I think the next step is to get into a family car and I wouldn’t dare go anywhere else!