Driver’s Auto Repair

Good, quick service. Fair price for an oil change. Their inspection caught an issue under manufacturers warranty.

Let me first begin by saying I was a loyal customer here for well over 2 years. I’ve always been treated 1 with respect and honesty. I recently returned to get my oil changed and received the worst service and explanation of the situation.
I have a pre-​purchased 5 oil changes and tire rotations for 100. Great deal right. Wrong. The customer service person (Craig) told me that it only nock off 20 for each coupon I turned in. I explained that it couldn’t be right because of the tire rotation which they never do. I still ended up paying 60 and turned in 3 coupons. In fairness my new vehicle takes a full synthetic. I do mention this because clearly this Drivers Auto has changed ownership.
I tried to calm down because the previous régime would have found some common ground or professional explain the situation. I went to get a cup of complimentary coffee and guess what. None! No more! I went into the lounge to just wait for my car. No more! The only channels were channels provided were ethnic non English speaking. The English speaking channels were only home shopping.
After the tv episode I asked if the ownership has changed. Craig confirmed. I asked for new management or ownership’s phone number which he refused to give me. The only voice I have is not to go back and warn others before supporting this business.
My previous experiences here have been over the top with service. The guys and the techs were fantastic.

Beware
I have lived here 20 years. I decided not to have the work done after getting their quote. They left it up in the air and repaired folks cars that they were working on. 2 mechanics tried to put my wheels on and they were scooted away to get back to the other cars. I asked them what thier policy was on this and they were rude to me and would not answer my question.
After I finally got my car back, drove 7 minutes and saved $ 400.00. I have Pictures and videos of the whole thing and both quotes if you would like to see them.
Be careful of the these people, they are driven by money. They dont have your best interest at heart.
Now wait for their cousins and relatives to post great reviews after this.

Just pulled in to Houston Texas and as I am taking my car off the moving van carrier, I pull a hose out. Worse part is that it is the holiday weekend! I Unilocaled places near me and was blessed to find Driver’s and Craig. They were fantastic. knowledgeable, attentive, reasonably prices and fast.
I highly recommend this location.

I took my car to Driver’s for an inspection and an oil change. They were great! They were fast and friendly. They also re set something on my dash that two previous places were not able to figure out. These guys ROCK!

My wife went here to get her AC looked at and literally after 2 minutes of looking at it they claim the compressor was bad and quoted her 1000 in repair, I suggested we go somewhere else and found out that she just needed freeon… The other mechanic also said there was absolutely nothing wrong with the compressor… So basically if you want to pay for parts you don’t need go here !!!

They did my Inspection. They were very knowledgeable about the 2015 change to only one sticker being issued. Service was quick, Price was great, the guys were attentive and courteous. I’ll definitely be back.

They fixed my car window that wasn’t going down on my corvette. Did a great job and picked me up when it was finished:-) I would recommend!

This is the second time I’ve brought a vehicle to Driver’s. The first time was a disaster. I took my truck in because the «check engine» light was on. After 24 hours under their care, my truck would no longer start. It took three days to get it back.
I understood they have new ownership/​management, so I decided to give them another shot. I showed up at 7am, told them I was having an issue with the power steering in my SUV, and even told them what the problem likely was – I needed a new power steering pump.
I told the General Manager, Abe, that I was concerned about the time it would take. He said that he would call me as soon as they confirmed the problem and give me a time frame.
At 10am (3 hours later), I hadn’t heard anything. I called them, Abe answered, and said he was «just about to call me,» that it was indeed the power steering pump, and they would work on it «right away.»
7 hours later (4pm), I still hadn’t heard anything. I called, Abe answered and said that it would be an hour and a half and it would be ready and he would give me a call.
An hour and a half later (6:30pm), as you may have guessed, I hadn’t received a call. I called the shop, and Abe told me to head to the shop, and that the vehicle would be ready in about 10 minutes.
10 minutes later I showed up. They informed me that they had replaced the power steering pump, and now my vehicle no longer had power steering and they did not know why. Since at this point my SUV had been there about 12 hours, it was too late to find out why tonight, and they would start again tomorrow.
If this was the first time this had happened, I would assume that it was a fluke. But they’re 2-​for-​2 now. I’m giving 1 star, and will be updating this tomorrow. Maybe the owners will see this and call me, or maybe I’ll be wowed with customer service tomorrow. Who knows? Right now I’m still without our family vehicle for an undetermined amount of time.
Update: I wasn’t wowed. The next day, they told me the initial repair didn’t fix it and it was another issue. They charged me for both. Do not use this establishment.

I took my car in because «it was making a funny noise». Within 2 hours they found my problem and told me to take it to my car dealer because it was covered under my manufactures warranty.
They could have done it and charged me a bunch of money. Instead they were honest and upfront with me.

Excellent customer service !!! Will be back for future services. Prices are better than competitors and they are a full service shop.

The managers here are awesome!!! they always have the right answer for your problem, even if it means having to send you to a competitor because they don’t have the right stuff. they are always 10% lower then dealer price and also beat competitor pricing.

Customer service was great. Quick, efficient service. Very polite. Will definitely do business here when needed!