Integrity Automotive & Collision

Tried to get my inspection sticker done about 15 minutes ago. The hours of operation said till 6 pm. I asked the guy who was doing one if he can fit me in, and he said, THIS is the last one! I tried, with no avail to get him to inspect mine as the last one, but he arrogantly told me, «Nope!» Geez, I could have done without the attitude. So much for service with integrity. More like service if it’s convenient for them.

I told the owner of this place that I will not be back and I meant it. I also told him that I would be sure to share my experience with as many people as possible.
I took my wife’s Expedition in to this place a while back because her SUV was acting like it wasn’t getting any gas. I also needed to get an inspection and a taillight fixed. They called and told me that they weren’t sure what was causing the lack of fuel problem, but suggested several options to «try»… frustrated at their apparent lack of knowledge I told them to forget it, and I would come pick up the car… when I arrived to pick up the car they told me it would be $ 240… when I asked why they were charging me they told me that they had already put in a set of fuel injectors to see if that was the problem, and they had to charge me for them because they couldn’t take them out without damaging them. When I expressed my outrage at them performing any chargeable work without my consent, the owner offered to not charge me for the $ 3 taillight…
I ended up taking my wife’s car to another mechanic (one that knew what he was doing). He drove her car around the block came back said it was definitely the fuel pump… he replaced it and everything was great.
Granted this whole incident was over a year ago, and these guys may have gone to school and learned out to troubleshoot car problems since then, but they will never get my business again.