West U Vision

These guys are crooked stay away. At the time if making the appointment, I asked them the cost of an eye exam for contact lenses. When i arrived, the person at the desk gave me a different price. When I told him that I was told a lower price, he pretty much told me that I was lying then proceeded to curse me and lastly threatened to physically hit me. This punk manages (mid-​manages) the business fir his brother and thinks his customers have to be stupid.
Another thing they do is tack on extras such as dilation fee, retina image fee etc. I went to lens crafters instead, they charged me the quoted fee, and everything was included. Do yourself a favor, go to a honest place, not a crooked one line this.

I’ve been coming here since I moved to Houston in 2000. The service is outstanding, you’re never rushed, they’re patient and honest regarding your eyewear and make recommendations that you can afford and live with. The entire staff is very courteous and competent, from the Optometrists, Optician and Manger. Absolutely love the eyewear and the affordable options. I highly recommend West U Vision. I live 20 miles from here but I get quality service and the staff always have a great attitude and that’s what matters to me. Oh btw, did I say their eyewear is to die for, not kidding and they have awesome sunshades.

I remember this place when it used to be TSO way back in the days when I was a kid. i figured the eyeglasses selection would be as good as I remembered from years ago. of course, with new ownership and establishment i shouldn’t have expected that because their selection was very limited. my eyeglasses are about 3 years old, my lens are all scratched up, the nose pad was just about gone, and my lenses were very cloudy, and because i’ve established them with my insurance, i kind of had no choice but to stick with this location. the eye exam itself was no problem but it was the final product that was. i received my glasses in a week but i couldn’t help notice that they sat crooked on my face. Dr. Castillo assured me that they weren’t but it was so obvious that they looked lop sided on my face! she was very sweet doc but i’m not sure what the heck she’s seeing with her own glasses. i left anyway with the condition they were in but i must’ve walked around the office with crooked glasses for a week and yes, it was stupid of me to even accept them in the crooked position they were in. i bring them back and even the guys at the front desk confirmed that they were indeed crooked. well, they couldn’t completely straighten it out because doing so would’ve damaged the frame completely. although the problem was 95% corrected, i just don’t see myself coming back.

I had my daughter examined by Dr. Rockoff as this place is close to my home. My daughter has never had vision problems but I figured since she was turning 6 she should see an eye doctor. What a mistake. Dr. Rockoff started pathologizing my daughter in front of her. To make matters worse, I believe he acted unethically to try to sell us glasses. My daughter has ²⁰⁄₂₀ vision but he recommended glasses to her and diagnosed her as having esotropia. What was unusual was that my daughter did worse reading the letters after he put her in front of the machine with lenses to match his recommended prescription for her. He even went so far as to go up to the letters on the board and say something like, «are you looking at this letter? Are you sure?» Meanwhile, she did a much better job reading without the lenses in front of her.
Since we were skeptical of his diagnosis and questioned his motives, I wanted to get a copy of the exam report. The receptionist was at first resistant to provide this until I insisted that I had paid for an eye exam and demanded a copy of the results. We sent the eye exam to an ophthalmologist with knowledge of children (a family friend who lives out of state). He examined the eye exam results and prescription from Dr. Rockoff and concluded that this was likely an optometric exam to sell glasses. The ophthalmologist concluded that based on the results of the exam, my daughter likely did not need glasses. Then we took our daughter a few days later for her annual physical to her pediatrician who did a test for esotropia. Our pediatrician concluded that my daughter’s eyes look great.
It is one thing to scam adults into buying glasses. But in my opinion, it is very unethical to scam children into glasses. Their brains are still developing and necessary glasses could create much larger problems down the future. Shame on you Dr. Rock.

For the past 5 years I’ve been in search of an eye doctor in the area that I’m comfortable with and a staff that is comparable to my prior doctor that I’ve gone to since I was a child. I think I’ve finally found that place!
I came in Sept ’12 and I was having vision problems. Come to find out I had a pretty bad eye infection and the doctors were very helpful. I went back so often for a follow-​up that I had met all the doctors, even the temporary one! Nevertheless they are affordable and the staff is also very helpful and kind.
Definitely recommend Dr. Castillo she was great to me and my dad.