US Post Office – Greenbriar

This is absolutely the worst worst worst post office I have ever been to! They don’t even carry stamps! How is that possible? You are a post office. I went at 4:45 PM on a random Tuesday in April. I waited in line for 30 minutes because they only had one person working the desk. I get to the front and I asked to buy some stamps. The guy had none. None!
I had come here during Christmas time as well to buy stamps and they didn’t have any then. I just assumed it was because of the holidays. But here we are in April and they still don’t have stamps. Don’t even waste your time coming here. The line is always long. And obviously they don’t even carry general post office supplies. Really? No stamps?

This is the WORST post office. Not only did they deliver 3 packages to the wrong apartment but they lost 2! One woman there named M. Rutger screamed at me on the phone because I was irritated that THEY have delivered 3 packages to the wrong apartment. Awful. I wish we could change who delivers our mail.

This place is the absolute worse. They lost one of packages even though there’s a slip, they claim they don’t have it. To my demise, instead of leaving my package at the door, I find yet another slip. I show up an hour before they close and no one is here to answer their «quick service door». A customer in front of me had been ringing the doorbell for 10 minutes before I came with no answer. What the hell is their problem here? USPS needs to get with the times.

I haven’t seen anything quite like the Greenbriar branch of the U.S. Post Office. First of all, I went this morning to pickup a package that should have been left at my house, either with me as I stay home all day or with the leasing office. Well, the only pleasant dealing would occur when I got the package with no trouble and no wait. Next I attempt to purchase a few stamps from the automated kiosk out front. «Service not available at this time.» So I come back when the inside area opens. I am five people from the front. Only one clerk is working the line. However 2 different employees come out to ask if they can assist anybody with the automatic machine! I have cash which the machine won’t take. Nearly 25 minutes later I get my turn — the $ 20 bill is too big for the guy to break! I WENT TO FEDEX AND HAPPILY PAID $ 10 (versus $ 1) I fully recommend to everyone that they do the same.

DO NOT GO TO THIS POST OFFICE… unless you have time to waste dealing with incompetent people with poor customer service skills. My husband and I went to the Greenbriar branch today because we wanted to see if a money order we mailed a week ago was cashed because it had been not received by my mother in law. First we were told to speak with someone at the front of the office (where packages are picked up) to see if they could help us. We meet with an elderly African American women and explained to her that we wanted to find out if the money order we had purchased was cashed. She informed us that her supervisor was on a teleconference call and she is the only person who could look up that information. We were told that the teleconference call would be completed in 10 – 15 minutes so we decided to wait. We waited over an hour!!! During our ridiculous wait time, the elderly woman told us that her supervisor did not know how to look up to see if the money order was cashed and that she was calling multiple offices to get instructions on how to do so. Why does the supervisor not know what she is doing?!? After wasting over an hour of our lives the supervisor final came to speak to us. The supervisor was an African American female with a long weave. She informed us that she thought they wanted her to see if the money order was good, meaning that it was legit. THAT IS NOT WHAT WE ASKED FOR! She proceeds to tell us that she could not look to see if the money order had been cashed or not and that we would need to call this completely bogus number (that we tried to call) to find out if the money order was cashed. In addition, she was very unprofessional and rude which ruined our day. KEEP AWAY FROM THIS POST OFFICE! By the way, I am an African American.

I highly recommend that if you drop off a pre labeled package at this location you get a drop off reciept. Yes you can request this, but it requires you wait in line. I promise if you do not you have a 30−40% of the package status being «never recieved» by this location. They will encourage you to just «leave it on the counter»…DONT do it. It’s happened to me over and over. I should know better.

Atrocious customer service. Terrible, no good, very bad user experience.
They lost a package, claimed it was delivered (it was not), and then fought me every inch of the way to get any resolution on my claim I filed with the national office even when Consumer Affairs wound up getting (pointlessly and uselessly) involved.
I had to call multiple times each day for over a week for updates, and I never got any suitable updates. So I called the national office every time I got off the phone with Greenbriar and found out interesting things like even though there was NO RESOLUTION ON MY COMPLAINT, Greenbriar had gone ahead and closed out my complaint.
They couldn’t even give me a straight answer on which postman it was that claims he (or she) delivered my package.
The only thing they did was waste my time on the phone and try to obstruct the complaint in every single way they could.
This is why we can’t have nice things — USPS will lose them in the mail.

What can you say. It’s a government business just like any other. Over paid workers with attitudes and poor customer service. The day I come across any government job that has half ass service and a descent attitude, I will be shocked and gladly give 5 stars simply for the shock value.

Very convenient location the staff is surprisingly friendly. The only thing they should work on is to let people know they are there they should have a sign saying post office close by it is hidden.

5 stars because the staff are NICE!
Again, I’m all about customer service… especially at a government agency.
HELLO!
Yes the building and parkign lot are old.
Its a mini time warp.
But the staff have always been professional and kind.
Dare I say friendly :)
Easy pop in, mail packages, buy stamps and out at LUNCH time even.
Good people!

The women working here are always very sweet — a disposition that would be excruciatingly hard for me to maintain under their working conditions. In the summers, it can get pretty hot in there. There seems to only be two women behind the counter, thanks I’m sure to the financial problems the USPS is facing. Another man usually comes out and talks to people about using the Automated Postal Center, and he is really helpful and sweet. He’s rushed out to help me with the door a few times after spotting me juggling multiple packages.
I am a huge fan of using the postal service and tremble in fear when I think of a future when I’m forced to use FedEx or UPS constantly. How much would it cost to mail a letter? $ 4?

It’s a post office, you can mail things here. Seriously, not much to say about it. I had an average experience on par with my expectations for post offices.

The one visit I had here was a yay for me. Came in around 4:30 PM on a Friday afternoon and there was virtually no line, maybe 3 – 4 people.
Amazing.
I got through the line quickly and the personnel was friendly :) I’m just amazed I got in and out of the door within 10 minutes. Never happens to me at a post office!

I usually wouldn’t write a review of post office, but this is my go-​to P.O. on the weekends. I have to admit that I am the person who will take an hour and cash myself out at the grocery store so I definitely like the self-​service checkout at this post office. You can get the envelope and box you like (no tape, though, so bring your own) and mail letters, packages, buy stamps, etc. There might be a line of a few people but it’s usually moves pretty quick.

This may sound surprising given the other reviews I have seen. I have used this post office twice and the service has been very helpful and quick both times. The second time I mailed my laptop in to a warranty center for repairs and forgot that I left my lap top case there. I flew out to a conference in Chicago the next day, and when I got back the post office had delivered the laptopcase to my house! They must have used my return address from my laptop mailing and delivered it to me. I can’t ask for better service than that.

No lines mid afternoon works for me

The Greenbriar Station is the worst post office in Houston. We’ve asked multiple times not to receive mail not personally addressed to us (which would exclude junk mail). At his request, I gave my carrier a letter to this effect and for 8 years, he kindly abided by our wishes. Then about 3 months ago, we began receiving tons of junk mail from a new postal carrier who I saw placing these in our mailbox. I told her of my agreement with my regular carrier. She stated that she is required to deliver all junk mail and a letter from me stating that I don’t want this does not matter. In the weeks that followed, she began putting multiple Wednesday Houston Chronicle circulars in my mailbox out of spite. In return, I put them in the outgoing mailbox. Everyday she stuffs them back in my mailbox. Therefore, we have a daily «battle» of the circulars/​junk mail going to-​and-​fro that continues even now.
I wrote letters of complaint to the Greenbriar Station which were ignored until just recently. Ms. Flanagan, the Station Manager, called to tell me that her carriers are required to deliver all mail and that there is nothing a recipient can do to stop or refuse mail. She also told me that delivering junk mail is the «bread and butter of the post office’s business» and that if they lose this business the «post office employees will not be able to feed their families»! She then asked me if I wanted her and the carriers to lose their jobs for not delivering junk mail. This pathetic attempt at placing a guilt trip on me was laughable since why they would lose their jobs by following the rules in USPS Domestic Mail Manual which allow a recipient to request withholding of certain mail (see USPS Domestic Mail Manual #508 Recipient Services 1.1.4, not to mention 1.1.2 and 1.1.3 which clearly allow a recipient to refuse mail)??
It is very strange that the Greenbriar Station is not required to follow or be familiar with USPS rules. Ms. Flanagan’s stubborn and false insistence that an addressee has no way to opt out or refuse mail (despite clear USPS rules to the contrary) really makes me suspect that there is fraud at Greenbriar Station or that they have some kind of performance incentive which is linked to the amount of mail that they deliver (or at least don’t come back to the station with).
I am in the midst of reporting her to Houston Postmaster Ellis (her boss), US Post Office’s Consumer Affairs and the USPS Headquarters. Stay tuned!
CODA: The Houston Chronicle is behind the Wed. circulars and the mini-​paper delivered on Sundays. I just found a very helpful person at The Chronicle who can take an address off the recipient list for either/​both mailings. His name is Steve Earles and here is his email address:
. He said to email or call him (713−362−5680) if you want to be removed from their mailing lists.

Yay, this post office has an automated package weigh and pay station. Saves a ton of time and very convenient.
Note: If your package is a little thick and you try to shove it in the mail slot, then decided that you might have ripped your envelope due to the stress, then the mail lady happens to open the door to the mail room at that exact same moment and you see your envelope laying on top of the stack and you want to peek back to flip it over to make sure that it didn’t rip, DON’T DO IT!
You will encounter a snippy postal worker who will ever so curtly rip your face off for trying to cross the threshold into the mail room.
It’s a no brainer and of course she should have gone ape shit on my ass, but she could have asked if she could help me.
It was kind of like getting whistled at by the life guard at the pool for running. It’s their job, but you’re embarassed anyway.