US Post Office

Unless you are absolutely horrified, you normally don’t write a negative review for a USPS office.
Due to an internal error, which had been later acknowledged by the store manager, a very important package shipped as Global Express Guaranteed was returned to the sender by mistake. Although the store manager acknowledged that it was their system error, he could not neither issue a refund, nor reship the package with the original postage. The excuse was, they didn’t know how. When I called 1 – 800 number and asked for the same refund, they didn’t know how to handle the refund process either. the While USPS claims that Global Express Guarantee will honor money back if the package is not delivered in time, they cannot honor the refund when the package is not even shipped?! Am I missing something here?
The package was eventually shipped with FedEx with zero issue. Surprisingly, I was told that these USPS Global Express Packages are usually handed to Fedex anyway. What a joke.
You don’t know how to handle your business, and you expect your customer to do it for you?

Nasty and rude people here… How do they get hired? I came to pick up a package and the woman was nasty, as if I was asking her for the biggest favor of my life. Sigh. A guy coworker stepped in and he was nice.

Surprise surprise! Since I posted my original review, I have had another 4 packages go missing. I called the USPS customer service line to report the encounter with Ms. Calhoun from last month and they told me that she was wrong for refusing to scan my packages and provide a receipt. They gave me a confirmation number and promised to get back with me in 2 – 3 business days. I never received a response. Since then I have tried to avoid this particular location, but had to take in 2 large orders during my lunch break from work because they contained time-​sensitive business orders. This time I avoided the clerks altogether and left my labeled and ready Priority Mail packages at the end of the counter as previously instructed. Out of a total of about 25 packages (dropped off on 2 separate days), 4 never made it to their destination. Of those 4 packages, 3 were NEVER scanned into the system and of course USPS is claiming to have no proof that these packages were left at the office. Therefore, my insurance will not cover these losses. This is a total scam. What other business in this country can refuse to give you a receipt and then have no responsibility for your losses when they fail to perform their service?

So, it took 10 days to get my «priority mail» birthday package. No explanation.. Now, I’ve had my contacts returned to sender because the claimed that the address was wrong (I got them the second time the company shipped them (to the same address). Then, my Amazon prime package, which was addressed to the same address that I ship everything else to was returned. Why do I have the feeling that this is simply because the mail carrier didn’t feel like working on a Sunday. The only offer I got when I went to complain was that they could refund my money… I didn’t ship the package, so that would hardly be useful! I just want to know that my packages will consistently arrive… my address doesn’t change… so why is it sometimes correct & sometimes incorrect? !

The postage machine is usually functional (slightly more often than 50% of the time), but they hide all their forms and express envelopes behind locked doors after hours (unlike the post office on West Alabama, for example). I guess the USPS feels it’s OK to treat the low-​income folks who are the main customers of this branch as criminals, but can trust the rich people who frequent the West Alabama location. Save the drive and frustration and go to a UPS or FedEx branch.

The ladies at the front seem nice enough, that wait is just killer. 20 minutes is the standard wait time in my experience.

If you look up «necessary evil» in the dictionary you find a pictures of the DMV and post office. Never a fun trip unfortunately but it has to be done.
This is my local post office and I come here often… it’s not that bad. Lines are usually 2 – 4 people deep and service is what it is. It’s not the ladies fault behind the counter that you waited 10 mins and had your stuff labeled wrong or in the wrong box. It’s also not the postal workers responsibility to entertain you while you’re there. Be friendly and assertive and you should have no issues here.
I come here often and will continue to do so.

This is the worst post office I’ve ever been to. I went here to pick up a package that the carrier simply did not leave at my house. At first I was sympathetic I knew they were understaffed. After waiting in line for 30 minutes, I handed them my delivery notice, and the woman at the counter glared at me and told me to go outside to their wooden door to pick up the package. She didn’t even bother checking for the package. So I waited outside the wooden door and waited ten minutes. I rang the bell twice, and then knocked. After I knocked once an employee opened the door and screamed in my face, «MA’AM, IF YOU KEEP KNOCKING WE’RE GOING TO HAVE TO CALL SECURITY!» She slammed the door in my face (no package given). I got pissed and started to call the USPS hotline to file a complaint. About 30 minutes later a much nicer employee, male, opened the door and I finally got my package. All of this took 1.5 hours when it should have taken ten minutes. It’s no wonder that the USPS is losing business with employees like that. Either re-​train or fire the women at the counter here because they are the worst excuses for customer service that I’ve ever encountered.

This post office location is a pretty average post office. I prefer to go to the mini post office at Rice University, but they only have basic capabilities. When it’s time to do serious postal work, I come to this location.
The line is usually long and slow in the mornings as people stop in on their way to work, but there isn’t any avoiding that! I went during an oddball time during the day once, and there were only 2 people in front of me! It was amazing.
I do have to say that although the service I have received has been hit or miss, one woman who worked there spent a lot of time helping me figure out the correct postage for my wedding invitations. I mean, she really went above and beyond for me, which actually makes me want to go back. It’s a strange feeling.
To make your trip easier, if you have to pick up a package, you can just knock on this random door inside the lobby next to the mail doors and a dude will pop out and help you instead of you waiting in line. I think they might actually be there doing that a little before opening time?
Anyway, a post office trip always sucks, but really, this location isn’t so bad.

I guess you don’t need a brain to work here. Ignorant and inconsiderate. Shut this place down.

They are only open Monday-​Friday from 9am-​5pm… which is exactly when people are at work. Do you think they’d open on Saturday mornings? No, of course not.
I received a piece of certified mail that I have to pick up here, but doing so will result in missing work (which is not acceptable).
The USPS really should adopt private sector practices. Deutsche Post would be a good company to emulate.

let’s face it, government run agencies are ALWAYS a little slow & not the kindest. yes, this location may seem a little slow but they are most definitely kind! especially if you get the sweet lady that wears reading glasses with short hair… she reminds me of a sweet elementary school teacher i never had.
think it through before going: you are GOING to need 15+ minutes even during the times when it may not be so busy. i’d DEFINITELY recommend this location over the one by target (main street) AND over the one off greenbriar & 59 (by freebirds).

I came here Monday at 10am to send packages. I printed the labels from the USPS website and taped them to the free «small boxes» that I picked up from this location. Note, you can pick up from free boxes from their lobby even when the post office is closed but their free box/​envelope selection is limited probably because people take too many.

I like that you can usually get to see someone right away. It isn’t one of those busy post offices where you need to wait. They ladies don’t serve you with a smile

This is the only Post Office for the Medical Center. The other one that’s kinda close by is the one by Target. This one will satisfy the needs of most people. The actual service is okay. The lines tend to be long when you actually go. The service is slightly slow and helpful only sometimes.
BUT, what I care about is the ²⁴⁄₇ automatic shipping center in the entry way. It works perfectly, the balance is not off, they take credit cards, and you can drop off your package at any time. They do have some of the packages that they offer in that hallway, but not most of them.
I use this place about once a week, and the automated center has never let me down. Thus I’m a fan :-)

In a nutshell: blink and you’ll miss it – but honestly, you ain’t missing much.
Why do Houston city planners have so much self-​loathing for the city they themselves (presumably– maybe they were outsourced) inhabit? The laughable drainage system, the spraaaaaaaaaawwwwlling city itself, and now, the postal system.
This post office has the closest blue outgoing mail box (whatever the word for that ACTUALLY is) to where I live, but by golly if I don’t have to travel two or three times the distance it ACTUALLY takes to reach this aforementioned box.
Why, you ask? Because heading north up Alameda, there is NO visible signage until you’ve basically missed the entrance to their driveway, so I have ended up circling around quite a few times…
I went inside today for the first time to buy stamps and was not very impressed either. Feels like there’s barely any AC going on in there (keep in mind the high was more than 90 °F today; can’t imagine what it’s going to be like there later in the summer), and in fact the storefront seemed a little bit like a prison.
The people seemed nice enough, though. Service was fine, though slow (only ²⁄₃ counters were open).
I would like to say I’m not coming back, but I don’t think I really have a choice.

As a man who mails things often, I’ve been to my share of post offices. I must say that this post office location is mediocre at best. They do have the basic essentials such as shipping labels, shipping supplies, and adequate counter top space. However, the walls are usually bare and it almost feels like I’m shipping things out of a small USPS warehouse as opposed to a local post office.
If you’ve been to this place before, you know a Unilocal review cannot be complete without commenting on the gentleman that works at the counter. He’s the tall man with the deep baritone voice. You know who I’m talking about.
At first I thought he was pretty annoying because he would say the same thing over and over again, but after a few visits, his presence and jokes have grown on me. It’s definitely better to hear him than to stand in awkward silence as I have many a time at post offices.

I love how close this post office is to me. It has a little drive thru area to throw your mail in the mail box.
On the inside there is normally a line of about 5 people that takes about 14 minutes to get through. I have really only seen one person working it so I understand it takes awhile and they do go as fast as they can… I think.
If you just have to pick up a parcel there is a half door where you do it instead of standing in line. And that door is open much earlier than the normal line. I believe it is 6 AM. So if you need your package quick that’s where you go!
There is also the little kiosk thing to pay for postage and buy stamps, but you can’t pick which stamps you get if you use it, just and FYI.

Ok this is my local post office. I used to actually wait in the ridiculous long line to mail items, until I realized they had an automated machine outside the door. Seriously, if you do not know what you are doing with this thing go stand in line and let the semi-​education use these machines. I usually mail out bags full of stuff from ebay purchases and using this machine I can get out like 20 items in about 10 minutes.
Now why does the long build up?
Because the people at the post office don’t care how long the line is if it’s break time, it’s break time. I’ve seen a line of 10 people and the lady says see ya in 30 minutes. We were still in line of course 30 minutes later…
Now for the passport section. One lady runs this section and is very friendly. She takes your picture fast and knows all the answers to any questions you may have. If it wasn’t for this lady this place would have definately been a 2 star and without the automated machine it would have been a 1 star, so all in all if you actually need a post office avoid this one!

I view going to the post office as a necessary evil. I have to send something that is not a letter, thus, requires a trip to the post office. Unfortunately, this is the one closest to my home and I manage to go during weekday mornings when I have something to mail. You’d think, who has to go to the post office at 10:30 in the morning on a weekday? Aren’t people working? Nope!
The past few times I’ve been here, there’s always a line at least 6 people deep. There’s usually one, maybe two people working… slowly. Naturally, one or two people in line are present to purchase stamps. The first question out of the employee’s mouth is, «Did you see the stamp machine outside the lobby?» The answer is always, «No, but I wanted to use a credit card,» to which the employee responds, «It has a credit card slot.» Perhaps USPS should post a better sign to inform customers.
Today, by the time I get to the front of the line, there are 6 – 7 people behind me. The two employees BOTH leave the counter to get change, leaving the lobby empty of workers for about 2 min. Seriously?!? One of you can’t start helping me while you’re waiting for cash and I’m using my credit card anyway? Overall, when the employees actually are helping you, they are friendly and courteous.
They close so early in the evening – 5 pm. If you get a notice to pick up mail, there is no way you’re making it after work. At least they’re open for a few hours early Saturday morning.