Excellent personal Customer Service! Staff is very friendly, and happy to answer all of your questions and concerns about your treatments and overall expectations… I’m currently using their laser hair removal for my face, but mostly for my upper lip & chin area. The rest of my face(middle brow, cheeks, upper neck and side burns were included free of charge with an on going buy one get one free promotion. I noticed my lip fuzz, middle brow & dark side burns were no more after my first session! My chin is still randomly sprouting dark hairs after my second session, my third is soon to come. I have a total of six sessions and I hope these little bastard hairs are gone for forever.(they are the reson for visit) In the case that any hair does manage to manifest itself within a year, 10 or 50 years, Sona has an excellent heavily discounted service, if you return for past treated area. Sona offers many feel good about yourself services for Men and women. You will not be disappoint with their caring attitude, payment plans, nor Personal customer service!