Sears Garage Door Installation and Repair

These guys are great! They’re not a headache to deal with. Easy and straight forward is key. I’m glad we worked with them as they took care of everything. Usually these type of things are very tough and can be annoying to work with multiple people, but here it was seamless. I would recommend this company anyone trying to get their doors setup.

This is another cancellation of appointment without any notice situation. They just didn’t show up! After I spent my entire Saturday at home waiting for them, they just didn’t show up. When I contacted them, they said my service request was not even assigned to the technical team. However, I checked with Sears three times already in the past week and was assured someone was coming. They all lied to me it seems.
Another thing I noticed… all the reviews on this service are either one star or five stars. How can it be so polarized? Is Sears hiring people to give itself five stars rating so we don’t know it is a piece of shit? Sears, shame on you! Shame!

Justin from Sears installed my opener today. He called ahead to give me a 30-​minute heads up. When he arrived he had a can-​do attitude and was able to install the opener, keypad, and switch within about 45 minutes. He took his time explaining everything to me and helped me set my entry code. This was a very convenient, professional, and pleasant experience. Definitely recommend.

Horrible Experience! Bought new garage door opener from Sears and paid for installation. The installation appointment was between the hours of 12 and 4, no one showed up. after calling several times, the tech finally showed up after 6:30 pm. The garage door opener lights were not working on my newly installed so the tech said it may be a defect and I I had to make another appointment. I made appointment for the next week, time was between 8am-​5pm, and no one showed up. I called Sears and was transferred to 3 different people and all giving me the run around!!! Still not resolved! Every time you ask for a manager, no one seems to have one! Ridiculous!!! Sears is not the same Sears it was many years ago!

My wife and I called to get repair work done on our garage door. The garage door opener’s chain had come off of its tracks and I could not figure how to put it back on. We called Sears Garage Doors and they had a technician out the next day.
He assessed the problem, and was able to get the chain installed properly. He explained the chain speed was set faster than it should be (we have a very heavy wooden & iron door that creates a lot of torque on springs, supports, etc.). So he set the speed the door opens up to be slower. This fixed the problem with the chain, and the garage door opener no longer strains when opening and lowering the door. And the price was very reasonable in my opinion.
If you like not having paper receipts to keep track of, they use tablets which you sign after the work is completed and they email you a copy of the invoice.

after a lengthy conversation about what time the guy would come, after changing all my plans around to be here for the FOUR hour window, not only didn’t they show up, not only didn’t they call, but they didn’t even return MY call (heaven forbid someone should answer the phone… I had to leave a message). No call, no show, no return call.
There should be some sort of financial compensation for my time, don’t you think?
My friend said the same thing happened to her.

We had a really old ugly wood garage door that needed to be replaced. We went to a few garage door places to get estimates for replacement. Sears was the only company that took the time to explain to us the different available doors and helped us find the best one for our home. Other places handed me a catalog or pointed me to the showroom without a salesperson. Sears came out on a Thursday and the door was installed Friday morning. The technicians were very friendly and professional. It works so well and is super quiet from what I had before. We absolutely love it!

At times I find Unilocal they very unuseful platform for honest reviews when I see a review like I’ve seen today complaining about it $ 15 part costing $ 100 installed and a forty dollar service call its obvious to me the person wrote the review has no idea what it takes to run a business in today’s business world that’s sounds like a very fair deal to me he obviously should have order the part and preformed the work himself to begin with to think a company can take two trips to your house and special order a part and install that part for a total cost of $ 140 he must be a guy that has no clue what fuel cost what worker’s comp cost what rent cost what trucks cost he sounds like a guy that just like to complain with no creditable complaint so my advice to all is take Unilocal for what it’s worth being you have reviews from the not so smart…

Extremely friendly service! They were very helpful and knowledgable. Also, they were very timely which is something I truly appreciate when I am having a problem I need fixed ASAP. I would recommend Sears Garage Doors to anyone who has any type of issue with their garage door!

I had a really good experience using Sears garage door services. My uncle does security work and cautioned me about garage door companies just on the honesty level. I didnt have a huge budget and needed my door fixed as I have been parking in the driveway or the street for about a month. I tried calling a person out before and they tried to sell me on a whole new door and I stopped looking at that point. My neighbor actually told me about sears and this guy named james came out and was very polite and helpful.
I was honestly thinking it was going to be a 2 or 3 day job and was really surprised to find out how quickly they got the job done. I believe it was a hour or two and my door was opening and closing again perfectly. The door made a weird squeeking sound too and that was also gone.
I hope to not be in the market for another garage door repair anytime soon but if I do I will surely be using these guys again. highly recommended.

I had been putting off getting my garage door repaired because I thought that, although it seemed like something minor, if I called someone to come out, they would try to sell me a whole new door. After several months of parking outside, I finally decided to call someone. I chose Sears simply because of the name. I was very pleasantly surprised that they were able to fit me in the next day! After assessing the door, they recommended some of the rollers be replaced. They didn’t try to sell me anything more! I was very happy that they fixed it quickly and cheaply! And they followed up the next day to make sure I was happy with everything. Good job!

Visiting Houston this past weekend, my friend’s garage door stopped working and we were stuck at his house unable to get the car out. We checked around for pricing and Sears was very competitive and a name that we trusted so we decided to give it a shot.
The technicians came quickly and we found out that his 15 year old garage door was beyond repair. He got it replaced quickly and the new one works like a charm.
It was all I could ask for so we could get to the rodeo on time!

I did not have a good experience with Sear’s garage doors. They came out and charged me $ 40 for telling me exactly what I had told them (my «down» limit switch was broken). They then gave me two options: A) Spend a bunch of money on a new system, or B) Pay $ 100 for a part (plus labor) that I found online for $ 15, and they could come back in a week to fix.
I ordered the part, installed it myself, and the garage door works just fine. I will not be using these guys again.

My parents garage door broke down recently; the mechanism that helped the door lift stopped working and we could barely lift the garage door to get the cars out. I looked on Unilocal for some ideas and called Sears up. The technicians (super polite) were quick to show up and replace the parts. Everything went smoothly and we haven’t had any problems since!

Had sears garage doors out yesterday to replace my garage door. They did a fantastic job with the installation and the technician was extremely courteous and professional. My new door is much more quieter and the tech even pointed out the new safety features. I definitely recommend them to anyone needing a garage door replaced.

Had a problem with my garage door and I called Sears Garage Doors, they were pretty helpful and did a good job explaining to me what my options were and what the potential costs would be. Fixing a garage door is something I quite frankly don’t care too much about, but it needs to work so don’t want some random contractor doing it for me. They gave me a 4-​hour window, showed up with professional equipment and parts and took care of my garage door in a couple hours. I worked with the sales technician and the manager personally called me to thank me for my business. Pretty surprising, I didn’t expect that. Would use these guys again, anyday.