Renova Laser

Renova has been incredibly accommodating throughout my treatment with them. It is too soon to say on the permanence of laser hair removal, but it’s regardless been a very affordable, convenient improvement to my quality of life thus far. After completing treatment, I have a fraction of the growth I once had and shave maybe twice a month, which I’d consider fully effective if it means I don’t have band-​aids on my ankles all the time. The staff is professional and the owner is very kind and willing to answer questions through the treatment process. I was introduced to Renova through Groupon and return to them for touch ups despite a cross country move when I am home! Their willingness to fit me in when in town is so appreciated and I’ll continue to refer anyone who asks about laser removal options.

6÷22÷16− update. I never received my refund even after being told two different times it was in the mail. They gave me the run around every time I would call and are all around are very unprofessional. I ended up writing groupon and complaining and they gave me some groupon bucks. I wouldn’t recommend this business to my worst enemy. Stay away!
4÷21÷16 — I did not do enough research of the company before I purchased a package on groupon, which was my mistake. I am a woman of color and they indicate that they have lasers that work with our skin which is a complete lie. They may have lasers that are safe to use on dark skin but the lasers they have are not effective and do not provide results.
The first treatment I had was not a good indicator of what the rest of my experience would be. The 1^st technician I had was quick but I felt like she did a good job. I requested her for my 2^nd treatment, they put her down but when I arrived it was a completely different person. That is how the remainder of the sessions were, you never received the same person. Every technician after that rushed and I felt like they did not do a thorough job. After my 3^rd treatment the hair had grown back so I was able to complain to owner. He basically repeated the words he stated in the consultation and did not provide any solutions. Every appointment after that I complained because I felt like I wasted my time and energy going there. By treatment #4 I had almost full hair growth and it’s like I never did anything at all.
I was able to speak to owner again and he promised me that he will raise the settings and that the remainder of the treatments would be with same person that did treatment #4. Ha that was a complete lie. When treatment #5 came the girl was no where in site, they stated she had an emergency but did not have courtesy to call or anything to let me know, I found out when I got there. Treatment #6 was the same thing, and by treatment #7 I was over it and walked out. I was not happy but felt like I had to go back because I spent my hard earned money. I decided to go back and complain to the owner one last time.
At first they told me he was not there and would come back in like 30 minutes, after I said I would wait he some how made his way back to the office and I didn’t see him walk through the front door. He offered me a full refund of my groupon and said I would have it in 3 business days. 4 weeks later still no refund, it will be 5 weeks this coming Saturday. I called someone told me there would be a check available to pick up on a Monday, I was not able to get there on Monday but go Wednesday and of course no check but was hit with a line that it was mailed last week. It’s Sunday and I still do not have a check.
I would never recommend this company to anyone. I feel like they do not have the skills or the capacity to give people the kind of service they deserve. I not only wasted my time driving there every time but wasted my money. The hair is back at full density and have to waste time and money all over again going somewhere else. I was also promised a refund that I know I will never receive. That is what is frustrating.

Finished with my laser hair removal sessions here at Renova Laser. I got the $ 1500 6 treatment deal which I thought compared to other laser hair removal places was a catch. However, all my hair grew back. ALL. And I fit the perfect description, white skin and dark hair. I honestly expected better from this company. Sigh. Off to shaving.

6−2−16: Update: I had my 2^nd treatment last week and sadly enough I still haven’t seen any noticeable results!!! The treatment is so quick I wonder if they’re actually thoroughly going over the full surfaces??? If you are considering laser hair removal I wouldn’t recommend this place — even with the great savings from the Groupon. No results; waste of money!
So, I went in for my first removal on Friday (⁴⁄₈) and had a pleasant experience. I was in and out of there in 15 minutes, seriously. I like promptness, but wondered if I was really given the hair removal. I didn’t feel a single tench of pain, rubber pain taps, anything. All I could feel was the machine blowing freezing cold hair on me. Was that all? The technician explained that the hair wouldn’t be completely gone since this was the first treatment. I had read previous posts that most people may experience slight pain so when I didn’t feel anything but cold air it made me a bit skeptical.
Everyone I’ve interacted with is especially friendly. Excited to see how this plays out at the end of the process.

I LOVE Renova! I have done laser hair removal at other places, and none of them have yielded the results that I’ve had at Renova. I have pale skin and light-​medium colored hair, and I have had 6 treatments on my legs at Renova. I have seen amazing results so far. I only have to shave my legs at most once a week. I’m sure after my 8^th and final treatment I will hardly ever have to shave. Really cuts down on shower time. The staff are amazing and prompt, and Natalie is a really good technician, too. Their prices can’t be beat, and it really is such an amazing value. When you think about how ridiculously expensive razor blades are, going to Renova is just a smart move.

Staff is so friendly! They made it really comfortable for me and I would definitely recommend this place!

If you are looking to get laser hair removal Renova hair removal Medspa is the perfect place! I was initially skeptical of laser hair removal and after a bad experience at a previous salon almost swore it off completely. However, Renova is completely different. The People working here are polite, informative and very attentive. The results of my treatments have been nothing short of amazing and I am looking forward to future sessions– especially once they open a new location in Katy :) :)

Renova is a top notch Medical Spa and Laser Hair Removal company. The staff is friendly, the facility is well maintained, and I never have to wait long for my appointments.
I was recommended to Renova by a friend who had a great laser hair removal experience. I too purchased a Laser Hair Removal package and am half way through my package. The results are INCREDIBLE, I noticed a significant improvement just after the first visit.
I love that laser hair removal is a much quicker process compared to waxing or other hair removal methods. And unlike waxing the hair actually starts to not come back. Once I am done with this package I know I will be going back to treat other areas.

This is my 3^rd out of 6 visits, I am suppose to receive per my contract. I started with a groupon and upgraded to a full body package. The the first the machine wasn’t working properly, which added an extra 30 minutes on to my visit. It kept overheating. Today (visit #3)-I’m waiting in my car because they are an hour behind schedule .smh

Very unprofessional. I have been getting treatments for a year and there were no results; It only got worse.
I paid 500 for 8 treatments and the «15% lifetime guarantee» is 75 $ for each treatments which is more expensive than the beginning price. Total lie. Not recommended.

The experience is really based on who you get and I have had a great experience and two mediocre ones. You can make appointments in advance with a particular person but they will not honor it as they don’t determine the schedule until the week before. You can’t make an appointment the week before as they get booked so it’s really based on luck and after spending so much I don’t want to just base it on luck. I would recommend going elsewhere as there are a lot of laser places.

Renova has answered my questions and have been very helpful through my hair removal treatment. In just three treatment I have seen great results. The staff and management is very well prepared and knowledgable and I feel I am getting the best service. Jessica Montero

I had a pretty frustrating first experience with the wait here on my first appointment. looking forward to a better outcome my next visit.
I don’t ask for much; just to be informed.
As long as I can control it, I am never tardy. I aim to be places a minimum of 10 minutes earlier than scheduled.
I arrived 23min before my scheduled time and sat for an hour, before I walked to the front desk for an update. I was told i was next, yet the next available specialist called a lady in who had walked in 5 minutes before.
It turns out depending on your skin type you are asigned a particular machine/​specialist. cool! understandable.
my frustration lied on not being informed UPON MY ARRIVAL that «the machine i was assigned to had shut down earlier that day and had set all schedule behind 45 minutes» as i was explained MUCH LATER by the specialist.
ideally a heads up phone call before my arrival would had been most suitable.
i left with radical acceptance and enjoyed the rest of my day!

I am updating my review because Renova’s owner, Marc, has truly gone above and beyond to remedy the situation and ensure I am pleased with their service. He called and spoke to me personally and is allowing me to come in for an additional session with my requested technician. Hoping to see good results this time. My advice — if you have any kind of issue talk to Marc. He genuinely cares about his clients and their satisfaction and well-​being.

I was initially happy with Renova Laser during my first session, but further experience has ruined my opinion of them. The quality of technicians is not consistent whatsoever. In my experience there I have had five different technicians and only one, Lorraine, I felt was dedicated to good service. You are supposed to receive a lifetime guarantee after six sessions, and after I still had not received full results after NINE sessions, I was told I no longer had the warranty. I believe if I had Lorraine for every session, I would have achieved much better results, but I was told I could not book with a specific technician and was never put with her again after many requests. I would never recommend Renova to anyone I know.

So, I was massively skeptical going in. I’d wanted laser hair removal for years and researched a ton of options and landed here because of the Full Body Package deal they had. 1500 for a 6 sessions, full body and a lifetime guarantee. That is UNHEARD OF.
I even called another spa which had come highly recommended to me, but with much higher cost. They’d advertised a price match option and when I contacted them about the deal, they were shocked. This spa, in turn, contacted Renova to confirm that the lasers they were using were of equal quality, and lo and behold they were. The other spa had to bow out of their price match option because they couldn’t beat the price/​quality.
I’m 4 sessions down and have seen HUGE results. I’m practically hairless, except for a few stubborn patches here and there. I don’t even shave anymore.
They were flexible on the payment plan options and all the techs have been nice and professional. Any time it hurt (which, yeah it hurts) they were immediately willing to change the settings to better accommodate me. They keep notes from appointment to appointment that keep every tech on the same page. I responded particularly well to one type of laser and they made a note and I’ve been in the same room ever since. My boyfriend’s even made comments about getting something done, as he’s seen the results.

These are my results from the IPL done by Natalie, I had great results my skin is smoother and my freckles diminished significantly, the staff is super friendly and the office is very clean and professional

Buying the laser hair removal package here was truly the worst spending decision I’ve ever made! First, I allowed them to pressure me into paying for the full body treatment due to a «special» that was ending «that day». Now, it WAS a deal compared to other places BUT I should have realized that they would be just as happy to take my money the next day, and by then I might have changed my mind. Reason I say that is because shortly after making that payment, I was looking over their seemingly stellar reviews once again and noticed that ALL of the reviews at that time (about a year ago) were by folks who hadn’t written ANY other reviews (a bit suspicious if you ask me). I was hoping that their service would still be everything I imagined, but after a whole YEAR of painful monthly treatment sessions I still wasn’t hair-​free anywhere. (And when I say painful, I literally had nightmares about it at one point.) I was discussing my built-​up frustration with the last tech I saw, and she (not sure of her name because the staff turn-​over was crazy) pointed out that they had me down for a stronger level of laser than she’d ever seen used on ANYONE. And with my fair skin color, I should’ve really been on the lowest settings. With that, I finally decided to cut my losses and just chalk it up to a major learning experience on my part. I hope others can learn from my experience too, and if you ever decide to get laser hair removal please go with an established, credible business (even if that means paying more out of pocket).

I’ve been wanting to try laser as far as I can remember. I’ve always been so skeptical and I’ve heard some horror stories. I had a friend who tried this place first and she looked amazing. I decided to give it a shot. So glad I did! Let me just say that I’m not too keen on any kind of pain, but getting the laser was bearable. It felt like a rubberband being plucked on your skin, but it was fine.
The results have been life changing! I am just about due for my next treatment and I haven’t had to shave once!!! This is spectacular for me as it has been a burden since I was a teenager. The hair has grown back slightly (in patches) in some areas, but it hasn’t even been worth the energy to shave it. It is barely noticeable. I’m so excited to continue the treatments to be hair free. I’ll shave once it’s closer to my next appointment, but all in all I’m a happy camper.
The staff is also super nice and accommodating.

If you’re looking for exceptional customer service and effective treatments at great prices, then Renova Laser is the place for you. From my first visit at Renova, I knew I made the right decision. Mark was so informative in my consultation and made sure to answer all my questions. I decided to purchase the full body package and saw results even just after my first treatment! The staff is always so accommodating and always make me feel at ease. I’m so glad I decided to give laser hair removal a try with Renova and I can’t wait to try their other treatments! Money well invested!

I have been here for 4 treatments. Not much result here. I called one and a half hours before my appointment time and asked if there was an earlier opening since I was near by. I got about one hour fifteen before my appointment time to just sit in the chair. Still waiting. I could have ran errands or worked if the reception was honest. Wasting time. Mine is valuable!

I researched laser removal options in Houston and was so excited to finally follow through with the appointment. I completed the consultation and called back to schedule my appointment after deciding which areas I wanted to be treated. I discussed the areas with the office and confirmed the date only to walk in for my treatment and be told that the office had given me incorrect information and that the areas I requested would in fact cost twice as much as I had been quoted and confirmed.
The manager refused to honor the quote by his office and made an exaggerated plea about the difficulties of running a business to try to persuade me to pay double the price. I attempted offering a viable compromise but he wouldn’t accept it. I feel cheated and lied to, frustrated by the manager and disgusted with the whole company.
If you do try Renova laser, double and triple check that you will actually get what you paid for. I recommend getting it in writing, as their was no understanding of a verbal agreement made by anyone except the manager.

I absolutely LOVE this place! I can’t even begin to express how happy I am and I’m only on my second session. Paige is awesome!!!

I have been going here for hair removal and I always have a great experience, the staff is great and the place is nice and clean! I highly recommend.

I came in to simply get spa treatment. What i acctually got was great service. A huge smile. I really feel great! The Staff alone is worth The visit. Hére. TAKE MY MONEY!

I cant begin to explain how exciting it is to be hair free! I no longer have to wax, shave pr deal with razor bumps. I went to renovalaser after a friend recommended them to me and I am so glad I did, the staff is so friendly and professional. My tech was Candice and she was always so happy and goofy. I just loved seeing her every time.
Highly recommended!!!

I have been for laser hair removal and I highly recommend this place. They have great deals and I have seen hair growth significantly reduced after only three sessions. Mark the owner has been extremely helpful as well!