Q Nail & Spa

I normally don’t write reviews right away, but I didn’t want to forget. I went in for a mani/​pedi and I was a little shocked when they said $ 50. I mean, it’s Houston and right down the sidewalk was another nail salon probably offering $ 25 – 30. But a friend said this is the only place she goes, and I really didn’t want to be THAT person that leaves. Anyway, apparently there are 3 different levels of mani/​pedi so naturally I got the cheap one ($ 38). I’m not a fan of the pillow on my lap for the mani but that’s the thing these days. But after I got over my germ issue, ‘Katelyn’ did a good job on my nails. But ‘Amy’ did an amazing job on the pedi-it’s been over a month since my last so she had to put in work. I love that they use the cheese grater (most places don’t or will charge for it). I got the sugar scrub, hot towel service, hot oil massage and paraffin wax all included. It was still actually cheaper than if I would’ve gone to my normal place and added those things on. Now the only complaint is about the lady at the checkout. Maybe I confused her when I asked for change to tip, but my total was $ 38 and I gave her $ 40 and she made no attempt to pull my $ 2 out of her bag. And when I reminded her, she was like ‘Oh, you want that back??’ Not sure what that was about since I had just gave her money to tip the girls (35% tip) but I held out my hand and waited. I guess I’ll take exact change next time-​YES THERE WILL BE A NEXT TIME! And I’m gonna specifically ask for those two. I’ll even wait for them. I do wish I’d take the time to learn their language because I know they’re talking smack and it’s not like I can use my translator app since my fingers are occupied.
Hope this helps!

I always have great service at q nails/​I typically
go on Sunday’s when it’s very busy and call in advance and never have to wait. It is clean and also has great nail polish selections, I wish I remembered who did my nails last time because she did so well– I’m on my second week with my shellac and barely any chipping !

Excellent attention, my manicurist was Lan and she was super nice, sweet and I felt cared for. I am definitely coming here again!

I have been going to this big clean salon for several years now. I have always found managment to be helpful and have found several girls who I love to do my nails and pedis. This place is HUGE and can also almost always get you in without a wait. They have a darling area for little girls to have their nails done too.

I always loved this place. Tonight was the worst nail experience I have ever had and I will never be back. I arrived with a friend at 6:30pm (they close at 7pm). First of all If you’re going to close at 7 and do not want to work a minute after, then don’t agree to see clients at 6:30.
They completely rushed through everything and we basically paid $ 100 for them to put color on our nails. Could have done that at home myself! No scrub, or massage, hello! thats the best part!
Will not be back here. Word to the wise, if you brave it and go, do not go close to closing.

The best manicure I have ever had. They get all the dead skin off and use these individual packs of lotion on your legs several times. The staff is so pleasant and helpful. I will definitely be back again.

This was my go-​to nail salon and I’ve been going there for mani-​pedis for the last 3 years. It used to be awesome. The hostess was welcoming and the techs very nice and would take care of you making sure you were comfortable and had water and anything else you needed.
Then they introduced different levels to their spa menu and things have just gone downhill. I used to get the basic spa pedicure and it would come with a scrub, massage and they would charge $ 5 extra for the hot wax for a total of $ 26 + $ 5 = $ 31.
Now all of a sudden the basic pedicure is $ 35 and doesn’t include anything other than slight massage, some removal of dead skin and filing/​nail polish. What’s worse is when you decline their $ 45 «premium» pedicure they tell you the $ 35 isn’t good and then get an attitude about it. Everything is extra — cuticles $ 5, massage $ 5, hot wax & stones $ 5. Before you know it you got a $ 60 pedicure. I did not like this. They didn’t let me relax by constantly asking for my approval for another $ 5 add-​on.
They were snarky and had a bad attitude the whole time. They kept interrupting my conversation with my friend trying to up-​sell ridiculous things. Then they kept speaking in their foreign language and laughing and it was very very obvious they were talking about me and my friend.
I’ve come here at least once a month for three years and have brought them approximately 5 new customers. They just lost a regular. I’ll be going elsewhere with my money.

This place is absolute garbage. Don’t waste your time! Houston has plenty other nail salons with much better service. After learning that a woman was denied service because of her service dog, I’m absolutely disgusted. How ignorant is the staff and manager? You can’t deny someone service because of their service dog!

Went for the very first time earlier this week. Was pleased with the service. Everything is very clean. Instruments are opened fresh (from those sanitary packets), the bowls are lined with new plastic for every customer. I was happy with my pedicure and the nail tech was nice. No one tried to upsell me as described in so many reviews. They described the different pedicure options and I chose one and that was it.
The only reason I didn’t give this place four stars is because my polish change on my hands was not great. I don’t like to get full manicures — nail shops tend to cut too much cuticle and roughen up my nails with files that should only be used for acrylics. Anyway, they didn’t completely cover my nail with both coats and this is very apparent on the edges. Looks messy (see picture). Could’ve done it myself! This has happened at two other salons as well, so I’m not sure if all places are like this?
However, very happy with my pedicure and the cleanliness.

I have been getting my nails done for years and this is one of the worst salons I’ve been to.
Upon entering, you are greeted, after they size you up as «having money or not. I watched the volume and enthusiasm rise and fall depending upon who walked in. How stereotypical.
The décor is nice and the place is fairly clean. There are large displays of nail polish with lots to choose from. The spa pedicure seats are nice and they replace the plastic bowl liner after each customer. That’s about the only positive comment I have for this place.
The techs speak very limited English. It’s as though they only know enough to try and run up your bill by asking you to get additional services. I don’t expect their language skills to be perfect but I do expect the service provider to be able to at least understand my request. The mani/​pedi I got was good but it was clear that they wanted to do shellac instead.
What I found most irritating was a man who I assume was the manager or owner who kept asking how much I was going to tip the girls! I found that incredibly rude and unprofessional. I personally believe tipping in this industry is a sign of a job well done. And, it is the customer’s choice to leave one or not.
I will not be back!

I had being going to this nail salon for the past 4 years and it wasn’t until this year that I noticed the service has progressively gone down. All of the good nail techs are gone and they NEVER understand what you’re asking them for besides shellac. I can’t get inside the door all the way without them asking me to do shellac. On top of that, they are over-​priced. I always paid because it is very clean inside.

I’ve been here 10+ times; always get seen immediately and I am greeted warmly. They still give a very solid mani/​pedi for $ 32 which is a reasonable price. My issue is that they work to upsell you the entire time you are there and the quality has dropped over time. I had to get tricked a few times before I caught on, they’ll surprise you with the hot wax or hot stones and you wonder if maybe you misunderstood them or something got lost in translation — nope, they know exactly what they are doing. I’m guessing they have a lot of incentive to upsell as much as possible so it is hard to fault them but, when I have to politely decline 4, 5, 6 times within an hour-​long appointment, it gets a little old. I get a few side-​eye glances and some laughs at my expense, making me feel awkward… but then I walk out with a quick mani/​pedi for $ 32+ tip with a short drive home and I’m like «Meh, I guess it was worth it…» The last time was the worst (they looked at me like they might make me finish my manicure myself!), I’ll be trying other places before I’m desperate enough to come back. I brought out a gift card my friend gave me at the end to pay and they took it back twice to confirm it was from their salon… sigh.
If you’re down for the deluxe package and you bring in a nice purse you will be treated like a queen and they won’t rush your experience!

I’ve been coming here for years just because it’s close and adequate but after today I’m highly annoyed probably won’t be back.
It was busy for the back to school rush, which I understand — it took a while for them to get to us. I asked for the normal mani/​pedi for $ 46 that I always get and so much got lost in translation today that I ended up paying $ 45 for just a pedicure. Apparently it was deluxe with extra massage, but I get annoyed with light massages so it’s not something I’d ever pay extra for at a nail salon. If I want the kinks worked out of my legs & feet I go to a real massage studio. They usually start working on your hands halfway through the pedi — when my feet were almost done I told them never mind on the mani since they were clearly too busy to accommodate it and I was running out of time– so I was unpleasantly surprised by a $ 45 charge for a pedi.
They really need to stick to what you tell
them you want when you walk in the door and stop confusing you when you are in the chair– the language barrier makes things difficult at best — and the upsell method has left me feeling irritate and ripped off!

My favorite nail salon! Walk ins are always welcome and the staff is very friendly! I never feel rushed and even if I come in late (20 minutes before closing), they still take great care of me. Hannah is my go to girl! My nails always are done exactly how I ask and whenever I’ve bumped them while wet or if something wasn’t right, they’ve always fixed it-​no questions asked. The prices are reasonable and you get frills along with it. I’ll never go to any other place. I even trust them with my eyebrows!

I’ve been coming here for manicures and fingernail polish changes and couldn’t be more pleased. The staff is courteous and professional and I’ve never seen so many color choices! Highly recommended!

Wasn’t the best experience– may have just gotten the wrong person.
I came in and she kept negotiating with me about getting a manicure that was 5 Dollars more expensive and said it wouldn’t look good unless I got that exact manicure.
I was running short on time so I told her no thank you and had to go with the cheaper/​faster option. She had an attitude the whole time after I told her I would be doing the basic manicure. If she was smart, she would realize I would have tipped her the same amount regardless of which manicure I went with-​but some people don’t think that way I guess.
In the middle of my manicure I started looking at my nails close up to make sure it looked good and out of nowhere she slapped my hand and said no it’s not dry. Obviously I know that-​I have been getting my nails done for years but there was no need to slap my hand. Then a few minutes later out of nowhere she raised her voice and said DONT TOUCH NO. I calmly replied back and said I wasn’t touching thanks though… Weird experience.

Don’t be fooled by the decent collection of Essie and OPi or the amount of disposable nail technicians. This place is not good. I just finished a twenty minute mani pedi, A+ for the speedy finish, but it’s not a competition. That really just compromises quality. Also, I am witnessing two double dipping wax sessions right in front of my eyes, at the drying station… because that’s the place for it.

I had Tracy working on my pedi and Julie on my mani. The standard pedi/​mani totaled to be $ 38 ($ 26/​$ 12 respectively). They are pretty speedy to take you, however they are very impatient when you’re shopping for colors.
The reason I rate them so low is because:
Not knowing that I could understand them, they started talking about me and the girls I went with. Saying things like one’s ugly, other is crazy. I did not appreciate these things beside about my group.
I WILL NOT BE RETURNING HERE.

I really enjoy going to this nail salon! It is clean and the atmosphere is nice. The ladies that work there are very professional and although they might not specialize in nail designs and intricate art, my nail lady, Diana, stepped up and copied the example i had on my phone! I felt very comfortable making my requests and appreciated that she asked me exactly what I wanted so she could do it to my liking!
The only minor thing that was an issue was that they offer deluxe and extra treatments for a charge a little too often and I felt a little guilty denying them all the time.

Let’s get to the list of problems with this place.
1. They are NOT friendly at all.
2. I got a full set done on Friday, 3 nails were gone by Wednesday… tf? That has NEVER happened to me in life everrr
Matte is in right? Yupp. I tell the lady I want matte and she didn’t even let it dry before she wiped it down so half the nail is matte
3. She charged me 45 dollars for something that cost 35 (how do I know? A lady came in after me asking for the same thing)
Needless to say I will NEVER go back