OfficeMax

OfficeMax has lost my business. This store in particular has the worst customer service I’ve ever experienced. I came in to buy a laptop yesterday and was told by the manager that the sale I had come in for was not processing on their computers but they would hold the item for me until today. So I come in today to buy the computer, but the new manager told me that the sale has now ended and my item would be $ 200 more expensive. He refused to honor the sale price despite me explaining yesterday’s problem and showing the website still listed the item on sale and asked for a price match. He proceeded to rip the «hold» paperwork with my name and number off the box and threw it away in front of me. I stepped outside and called OfficeMax Customer Service to complain, the service member was helpful and agreed to honor the sales price and helped me order the laptop over the phone with the discount and told me the order would be ready for pickup in less than an hour. I never got a confirmation email but they charged my card $ 400. I went back into the store and explained to the manager I had been able to order the computer with the discount and he told me to wait while they processed my order. Not long after the manager sent an employee to inform me that they had sold the item they were holding for me to another customer, WHO RECEIVED THE DISCOUNTED PRICE THEY ORIGINALLY REFUSED TO HONOR ME, because he purchased online while I was on the phone complaining about their poor customer service in the first place. To make it worse, it was the only one they had in stock and now I would have to wait three weeks for a new one to be delivered, even after waiting around the store for several hours today. I attempted to speak with the manager, but he refused to speak to me and stood behind the copy center with two other employees on their phones watching videos and joking around with eachother. OfficeMax just lost out on a large sale and all of my future business. It has been a ridiculous hassle since then to get a refund for the money they charged me. Save your time and money and go to Best Buy or Fry’s Electronics. They will price match and will at least treat their customers with some respect.

AWFUL customer service! I called the store to make sure they had an item I was looking for and asked them to place it on hold for me. When I get there the «gentleman» that helped me over the phone hands me the item. I tell him this isn’t exactly what I was looking for and ask him if there are other options. He at that point in a VERY LOUD and exasperated voice says «What exactly are you looking for?» One would think that after calling ahead to ask for a specific item he would be aware of what I am looking for but I again tell him. He points me down an isle and says to go look — he doesn’t bother to go with me to show me options. I come back and ask him if the item comes in a size between what I am holding and what he put aside. He, again in an irritated voice, says that whatever they have would have been back there. I tell him I just came from the aisle and I didn’t see anything. I asked him to check his system for the product. He replies almost shouting that he knows they don’t have it. Meanwhile there are two other customers at the Print Center that are hearing his response and another employee behind the desk making sidebar comments «It sure is Monday isn’t it» Completely unnecessary and unprofessional. Regardless of the day of the week customer service should always be a priority. Checking the system for an item is not an outlandish request and having worked in customer service myself raising your voice at a client is NEVER ok. As if his unhelpful manner through out this whole exchange wasn’t enough as I was walking he yells «Have a great day» At this point it is ridiculously condescending. About 30 minutes after leaving I called the store to speak to a manager and instead of being transferred directly to a manager I was transferred to the out of line employee! Finally the call was transferred to Marty Robbins, the manager, and she was very apologetic about the incident. Glad to know my concern didn’t go unheard. Retraining is definitely in order!

Do not use the FedEx at this location the driver Mrs. packages and they sit there for 3 to 4 days. Our package was a very important package was supposed to go overnight and he never took it and then when we called to see if it had been taken he said he couldn’t take it because the label had expired so we left it there another day and then we had to pick it up and take it to FedEx office ourselves. He should not be working for FedEx!

I’ve come here 3 times for copy /​print. Service was impeccable and went above and beyond! Definitely coming here again.

The customer service here is great! My mother and I just stopped in for a bunch of color copies — our order was complicated so the color printed a little off and the staples were on the wrong side, but the sweetest employee redid it for us without even a suggestion (shout out to Lauren)! We are so appreciative for your patience especially so close to the end of the evening!
Take care,
Happy Customers.

Excellent printing center! I tried copy doctor nearby and walked out and went here. The customer service was exceptional. Beyond that they’re knowledgable and professional and most importantly make things so easy! They’re prices are better than Kinkos and service is better as well. They have 2 good quality paper cutters which was so helpful. I can’t say enough good things about this place!

Went in to buy a simple printer to get me through until I can get home to my big fancy printer. HP rep was there and sold me on the HP Envy. Pretty basic and would’ve been awesome had it worked. Couldn’t even get through the set up without problems. Returned it the same day and exchanged thinking my odds at getting 2 lemons in one day were slim. Wrong. This printer couldn’t make it through set up either. After an hour on the phone with HP tech support they determined it’s a problem with the printer. Once again, back at Office Max returning the printer. This time I swore off HP and went to a comparable Epson. The manager was trying to do his job and up sell me on a package that will «set the printer up for me bc it comes with a USB cable.» I told him in a nice enough way that no offense but I’m not an idiot and I can set up a printer on my own. Tried to tell me it takes him hours to set up his printers. It took me a total of about 10 mins or less. Which I immediately went home and did and it works great! I guess its true what they say, «Third time’s a charm!» I would still got to Office Max but the thing that really irked me was on my first time in I couldn’t find an employee to check me out. So annoying to stand there with an arm full of stuff all ready to go but no cashier. So finally some guy sees he’s starting to get a line forming so he come waltzing up like its no big deal. Poor Office Max! I hate that their employees don’t seem to care what type of message they are conveying to their customers. Seems like no one takes pride in any job they have anymore. My Daddy used to tell me that even if I was a toilet bowl cleaner or a gum scraper that I had better be the best gum scraper in town. Sad that its just not like that anymore.

I had to get some certificates printed on heavy quality paper and in color. I wasn’t sure if I would have to come back with the document on a thumb-​drive, but the awesome employee Kim let me use their computer to access my email and get the document. She also cropped it two different ways to try and get the best looking print and ran a sample for me. Overall, I was very pleased with the great customer service, very high quality looking copies and reasonable price.

Alright. After I bought out every pack of 65 lb paper at the location off West Gray, I came to this one.
From the outside, it looked a lot more aged than the giant newer one back in River Oaks, so I almost suspected they wouldn’t have what I needed. I was wrong.
Soon as I walked in, I spotted not one, but three people working the floor. That was reassuring to me, because I was in a hurry and had lots of questions. I quickly found what I needed with the help of a young man, and then walked over to the printing station to get 750 copies printed. The printing manager then asked me, «why are you buying all these stacks of paper to print on? It’d be much cheaper if you use our paper to print.» To make a super long story short, he saved me money, and was fast. You could tell he took pride in his job and helping people.
Also of note, the same paper I planned on purchasing here was cheaper than the West Gray location. Dunno the difference. River Oaks vs West U … but I’m going to start coming here. And … they have a free coffee station with free wi-​fi and tables set up for you to get some work done while you wait for print jobs!