Professional Auto Care

If you’re looking for a great mechanic that does great work and is transparent with you through the entire process, this is the place for you. As soon as I walked in the door, I was warmly greeted by the receptionist and was assisted right away. I noticed the collection of Star Wars memorabilia and knew I was in the right place. The force is definitely strong here. Lol. Seriously, I had an alignment on my Nissan, which was a lot cheaper than I expected and a complementary inspection. I was in and out in about an hour.
The best part is when I referred my girlfriend. She owns a Mini Cooper and has had many issues with it. They gave her an estimate on some work and also informed her that the dealer had been withholding key info about repairs that they should have been honoring which they weren’t. They could have easily done the same and made some easy money off her, but the fact that they would share this information says a lot about what they value; excellent customer service.
The place is what I’d like my garage to look like — super clean. Not a drop of oil or spec of dust on the floor.
These people take pride in their business and it shows in the work. I will be back… Thanks!!!

They aren’t all that professional. First of all, I drove all around the streets trying to figure out where to park and which building I’m supposed to go in to. They have a bunch of buildings around that aren’t connected or even adjacent.
I finally just parked where it says additional parking and walked across the street. No one was there. I rang the bell, and a guy comes in and just stares at me like I’m out of place. I asked him how much it would cost to replace my brakes. He said he’ll go get someone to help me. Why did you even come to the desk if you knew you couldn’t help me?
Girl comes in. Her attitude wasn’t the nicest. I ask her about my brakes. I had just bought parts at the dealership nearby. She says they can’t install outside parts. Then she says she’s all booked up anyway. That’s it. No one offered any advice or real help.
I’m not sure if this place can actually own up to its 5 star ratings on Google and Unilocal.If I come back and actually get something done, I will update my review, but as of now, I did not have a good experience.

Professional Auto Care went above and beyond what we expected for a used car pre purchase inspection. They were very thorough and gave us the needed information and pictures to take back to the dealer. I highly recommend their service and we will do business with them again in the future.

Worst customer service I’ve had. The lady in the front had an attitude and had me waiting in the front for a long time then told me it would take 45 minutes to do a state inspection and 15 minutes just to get to it. I would understand if there was a long line but I was the only one there and the mechanics were just standing around the shop

Couldn’t be happier! Take your car here!
Every service/​repair I’ve had has been extremely good. My wife has been taking her cars to Professional Auto Care since 2010. Her mini was getting old and they did a brake overhaul at a much lower cost than other quotes. (Probably would still have paid higher because we trust them to do a great job.)
Recently we had the transmission fluid replaced in her Jeep. I read online that it was common for repair shops to use the wrong fluid in my model of Jeep. When I spoke to Kent he was already aware of this issue and ordered the specialty fluid the same day. Over the years Herardo, Kent and Karolena have always been happy to answer any and all questions.
Thanks guys.

This is the best auto shop I have ever been to! I have been a customer since 2012, and just feel the deepest of gratitude toward the Serratos family. Honestly, I will be sad to move away from Houston and the Auto Care Family because I have never received such good quality care before.
All the staff is very knowledgeable and willing to educate the customer. They often show pictures of parts or samples of fluids that need to be replaced. They have a program called Service Smart which focuses on proactively dealing with problems before they become a full blown issue. They keep an excel file on your car and send reminders in the mail when certain services should be done or parts replaced. It helps to spread out the cost of car maintenance rather than paying for things in large chunks of cash.
I inherited my grandmother’s car and Professional Auto Care is absolutely the only reason that the car is still running. It has had a variety of problems that they have diligently fixed for a reasonable cost. Most recently, Karolena warned me in May that my ball joint had a 60% chance of going out by the end of the summer. Rather than replacing it, I decided to risk it and continue driving. My uncle took it on a test drive and decided that they were try to rip me off by getting services that I didn’t need. Well, fast forward to the end of the summer, and sure enough — the ball joint just went out.
These mechanics really have what’s best for the customer in mind. I’ve come to know the whole crew by name and I am just so thankful to know that I can rely on them! I highly recommend this auto shop to anybody who’s looking for a mechanic

I have been their customer since 2013. Before that I had regular oil change in Honda dealer service dept. There was nothing wrong with Honda dealer but professional Auto Care is definitely of a different class. I would describe them as professional, honest, transparent, and passionate. Karolena and Kent are knowledgeable and informative, they are very different from mechanics I have ever met. I will definitely recommend PAC.

Best and beyond description. Explaining everything in detail. When I was waiting for so long and felt starving. They picked me up to drive anywhere to eat ! It was a really surprising service

Great service and friendly people all around. I will definitely be back again!

I have been coming here ever since my friend referred me to this place. Karolena is highly knowledgeable and will explain everything very thoroughly before getting any work done. I feel so much more safe bringing my car here than any other place I have been to because of her!

These guys do great mechanical work on cars at a very reasonable price. I had brake work done here that I’m sure would’ve been twice as much or more at a dealer or chain shop. Their customer service is really top notch and personal as well.
They do sell fluid changes and other engine cleaning type services so it’s up to you if you think your car needs those services.
Overall I highly recommend this place for great cheap auto work and good personal service.

I was told that the diagnostic would, at most, cost $ 95. They failed to mention that what that meant was $ 95 for labor plus any supplies they decided to use without consulting me first.
Even worse, their quoted price was slightly over double the cost quoted by the Mazda dealer. Why? Because they included parts in the quote that «might fail someday» so best to replace them «while we’re in there — it saves you in the long run!»
On the plus side, their diagnostic documentation (with photos, no less) is terrific. Very clear and fancy for such a small shop.
I write a Unilocal review perhaps once every six months, so I have to be either pretty impressed or really steamed to write one. I’ll leave it to the reader to decide which I am in this case.

At the tender age of 23, I was swindled out of 1000 dollars by a mechanic, and I’ve been very wary of mechanics since then. I’m super lucky to have found Professional Auto Care when I moved to Houston.
These guys give you all the information you need and allow you to make your decisions based on your own budget and timeline. They’ve saved me tons of cash, are super communicative, and very friendly. They’ve seen me through an accident and my car being totaled due to flooding. Theyve even offered me invaluable advice in navigating the insurance issues.
I really feel like they are looking out for my best interest, and it seems that they have faith that if they take care of their customers, their business will flourish. I am moving away from Houston soon, and I will totally miss them!
Is getting your oil changed there more expensive than going to Jiffy Lube? Sure. But when you go to the dentist, do you pick the person you trust to do good work and make you comfortable, or do you go to the guy who works out of the back of his car and takes 5 minutes?

This automotive mechanic shop provided the best services I could have asked for. I was in the process of purchasing a 2009 Honda Civic and wanted to get it inspected before pulling the trigger. I went to Professional Auto Care for a maintenance preliminary check up. The cost of the services were minimal compared to the quality of service provided. The ASE certified service consultant was very professional and friendly. She took initiative and began servicing the vehicle immediately, the overall inspection was very through and WELL worth the cost. After it was complete, she explained the full inspection process and presented the findings on Powerpoint with PICTURES of every issue such as the fluid analysis, air filter, fluid leaks, and charging + starting system and their pass/​fail status.

I was there last Friday getting my regular oil change. It is really cool that Professional Auto Care (PAC) always shows you pictures of the current oil condition of your car vs a standard. That way, I can visually see the condition of the fluids in my vehicle.
Even though its the Friday before Easter, they managed to squeeze in the additional maintenance that my car needed (power steering fluid change, etc) which I did not notice until they did a thorough check. After the service, PAC mentioned that I will be getting more power out of my car and the fuel efficiency will be better as well — which is immediately felt (car performance) and as I drove a lot over the weekend, I found out that my car mileage improved from my average of 24 miles per gallon to about ~28 miles per gallon (found out when I got gas this morning).
PAC is a place where I trust and will always recommend my friends go take their cars over if they need any service/​maintenance. They are very friendly, nice and honest — it always feels homey being there.
Before I forget, you get a discount as well if you are a AAA member. If you don’t have one, PAC will tell you how to get one and they will recommend you to get one as well if the cost of AAA is less than the savings that you will get.

As I move away from Houston I felt like I *had* to write these guys a review for the amazing customer service they showed me over the course of 3 years.
Professional Auto Care is a family-​owned small business around 59/​Bissonnet and I originally went there on a recommendation from a family friend. They took care of my ancient car (a 1997 Toyota Camry) and are really big about scheduling preventative maintenance. (That didn’t really matter as my car was falling apart at the seams, but it did help!)
They are quick, helpful and I get that they really care about their customers and their cars. Everardo would take me into the service bay whenever something happened to my car to explain what was going on, what part malfunctioned and what it does, and what that means for the bill. And then they take pictures during the repair process and keep it in your file. Total transparency. They’ve definitely prioritized to-​do items on my car and only strongly recommend necessary repairs. Also, they’re a little pricier than that guy down the street but well worth it. P. S. Kent and Shon are also awesome.
One and a half weeks before I’m about to drive cross-​country to California, the low oil pressure light comes on and my car’s engine starts to make really disturbing noises. My car needed to be towed about 30 minutes after they closed, of course. They 1) stayed open slightly later to give me a rental to drive home. 2) Karolena was very communicative about the state of my repairs 3) After I decided I would rather put the cost of the repairs towards a new down payment, they took some time to consider and offered me a price to purchase my car 4) Let me continue to rent their rental while I looked for a new car. The ‘Professional’ in their name isn’t just for show. I definitely felt like a valued customer and was taken care of like I was another member of their family.
Any new auto shop I find is going to have big shoes to fill.