Precious Glance Ultrasound

I was able to get an appointment here on the day I called, and we got great results in gender identification immediately. The space is clean and inviting and I would totally go back for future sonograms if I ever planned on having another child after this one (I don’t).

Very disgusted with this place. We used them last time to find the gender of our 2^nd child. They told us the gender of our 3^rd but we were told to come back for a free recheck, as we came very early on in the pregnancy. Showed up for our appointment today and the doors were locked. Called several times, no answer. The rep even called to confirm this morning. We showed up, they didnt. Time to find another place!

Seems like a really unprofessional place. Found this place online and it was near my home so I thought it would be convenient. Although the website was decent the customer service has been pretty deplorable. Not only was it difficult to get someone on the phone to answer questions and schedule an appointment but there were times when you call and leave a message or email them and they don’t even pick up or respond.
Their hours are definitely not what they advertise at all. I wanted a 9AM appointment on Saturday and their site says 9AM but they seem to have trouble being in before 10AM. I would find somewhere else. Not worth the hassle especially because it looks like others have had the same experience.

Showed up for our appointment and the place was closed. Nobody answered the phone either. Save yourselves the time, gas money and frustration. Unprofessional.

This place is amazing!!! :) They really take their time determining gender and make sure you are happy. If they are not sure they will bring you back in for free. They are great at explaining everything. Even if they’re sure, but you’re not convinced they will wait to make sure you see it. They are so patient and nice! I highly recommend.
Their prices are very reasonable and it’s worth every penny. It’s not worth waiting to do it in a doctor’s office where you are being rushed and they are not solely focused on determining gender.
I went in at 16 weeks and just got back from my 19 week anatomy scan and they confirmed… It’s a boy!

I have a BBB complaint in against this business. I filed it on 11÷5÷13 and so far no response. I will revise and update this review accordingly.
Short story: I didn’t receive everything that was part of the package. I simply would like the prints & jpegs I paid for, a refund for what was not received, or complimentary service to make up for this situation. I don’t think I’m being that difficult. If something happened to the data from my session then be up front & tell me, don’t make up lies & then just ignore me.
Here is what happened:
We visited on 10÷9÷13, our 5 year wedding anniversary, for a 32 week Ultimate Glance package of our sweet baby. The package includes the following: 20 min DVD w/​lullaby music, 10 – 15 photos on CD in JPG format, 5 B/​W photos, & 5 Colored photos. Make sure you wear pants & a shirt, the room is cold & you lay directly on the table, there was no sheet or paper or anything. If you wear a dress everyone in the room will be staring at your panties. The technician didn’t have a proper barrier for between the stomach & clothing (to make sure the jelly stuff doesn’t get on the clothes) so she used a bunch of regular tissues stuffed into my drawers.
She began the ultrasound & 20 min is a long time to spend on your back in your 3^rd trimester so I was moving around quite a bit & interrupting the ultrasound. She accommodated the best she could, it would have been nice to be able to put the head of the table up a bit or a wedge for the right side of my body, but I made due.
We finished up a& while we were waiting for our DVD I went to the bathroom. My husband met me in the lobby with the goods & we left. On our way home, I discover that we only received the B/​W prints. We get home & pop the DVD in I also discover we only have the DVD movie & there are no JPGs on the disc. I contact Precious Glance through 2 phone messages (they don’t answer their phone ever, believe me I’ve called like 100 times), leaving a comment on their facebook page & through email. My facebook comment was removed. All I asked was why we didn’t receive everything & how we get it, deleted! Deleted & no one answered me.
So on ¹⁰⁄₁₂ I messaged on the facebook page & inquired about how I obtain the jpegs & color prints, which we paid for. An hour later, they respond back that they mail them to you. On ¹⁰⁄₂₃ I still hadn’t received anything in the mail so I messaged back on facebook & gmail, tried calling but got the voicemail. I received a reply ½ an hour later on facebook: «They’ve been mailed out already. Send me your address to verify!», I send my address & receive a reply immediately «It was last week. If you dont have them by Friday I will send them out again!!». Friday comes & goes & nothing.
That Monday the 28^th I message on facebook again that we haven’t received the prints/​jpegs yet. No reply. I message again on the 29^th, will they be send out again or can I pick them up? I also leave voice messages. On the 30^th I send another message «How do I contact someone that can help» & I also send another gmail explaining everything. No answer. HOWEVER, facebook is very nice & tells me that these messages have been seen. Each one of them were seen with no reply.
So I give them a couple days & still nothing. I go in there on November 1^st, it has now been 3 weeks since we were there. There is an ultrasound in session so I wait. I wanted to tell the people not to leave without everything but I hold my tongue. Once the people leave, I explain who I am & the situation to her. She explains that she sent them out, she doesn’t have access to the data from that time period, & the machine which burns the CDs broke yesterday so she can’t burn them if she did have access. I told her that I messaged, emailed, & called 5 days ago when the machine wasn’t broken & no one responded. Her response was that they don’t check facebook (what about the email & the voice messages?) Also I know they checked facebook because facebook showed the message had been seen & they were responding within an hour before.
She said Rachel is the one who can help me & gave me Rachel’s number. She also said Rachel would be the one to refund money as she doesn’t have that ability! I immediately called Rachel. Rachel said she had the data & can get everything fixed up for me tomorrow, Saturday November 2^nd. I just needed to call her back at 10am & I would be able to pick them up later. So the next day I called at 10am & it went straight to voicemail. I could not believe this was happening! I called the main office & left a message. The tech ACTUALLY returned my call & said she doesn’t usually see Rachel on Saturday’s & that I should just keep trying the cell. I called again & it just rang & rang & went to voicemail. I called again on Monday both to the office & to Rachel’s cell. No answer but left messages. On the 5^th I called both again, still no answer, no reply. Filed BBB complaint the same day.

Having something growing in your tummy is a great thing and even better to see the little one inside. I decided to make an appointment with Precious Glance for my husbands father’s day present since he had not seen the baby yet.
Calling and making the appointment was painless and easy. I was able to get a Saturday appointment so my husband did not have to take off work. One thing to be aware of before making an appointment is you need your Doctor or Mid-​Wife to fill out paper work to see your little one.
Going into the appointment, we were excited and ready to see our baby. But we did not want to know the sex of the baby until a gender reveal shower. We were greeted by a very nice ultrasound technician and then taken into a back room.
The ultrasound room was large, great if you had a large family to see the baby. There was also a large flat screen television for maximum viewing pleasure.
The ultrasound technician told us to turn our heads away from the screen to see if she was able to figure out whether we were having a boy or girl. After about two minutes we could look at our baby again. The ultrasound technician did a great job on not letting us know the se of the baby. She then printed out pictures for us to take home to ahh at later. I also asked her to place a picture of the baby’s sex in a sealed envelope to give to the baker of our gender reveal cake.
It was a great experience to see your baby. I will defiantly come back for the 3D ultrasound.