Petworks Express

I have been using Petworks Express for about 3 ½ years for my two corgis, Cody and LuLu. I started using them as a more economical alternative to the traditional veterinarian’s office for yearly vaccinations but I quickly became a loyal user for other, minor, veterinary issues.
The «traditional» vet’s office we used to go to had nowhere near the level of customer service that Petworks Express offers and I no longer use them. They were also ridiculously expensive for the same exact services you can get at Petworks Express for a fraction of the cost.
Petworks Express’ staff is always helpful and willing to answer any questions or concerns and over time they have come to remember me and my two fur-​babies. Dr. Pappan, the gentleman who owns this clinic, is an Orthopedic Surgeon by training and does his great work on Thursdays, but for general visits, he seems to pick qualified and courteous vets to perform vaccinations and other first aid type exams. I have used Petworks Express for all of the above: vaccinations, first aid to treat bite wounds when my two have gotten into scuffles and one orthopedic surgery performed by Dr. Pappan. I could not be happier with him and his staff’s attention to detail and constant good customer care. Betty, the young lady who sits in the reception area checking in the patients, has always been accessible as a liaison for the medically trained staff and is always polite and responsive. I give them a four paws up endorsement and would take my babies there for anything they will treat.

I absolutely love this place! Waiting area was not crowded and the place is very clean and neat. The staff members are very nice and friendly even the doctors. The doctor explained everything in detailed and made sure I understood what was going on with my dog Samson. I even took my other dog Oreo in for his shots the next day. I recommend this place to anyone who’s looking for services for their pet or a new vet! We found our new vet doc.
Thanks PetWorks!

Waited in the waiting room for an hour before my dog was seen. And the whole time there was only 3 people ahead of us. Bad and slow business

First time here. It’s hidden behind the Popeyes. Very friendly service and decent pricing. The doctor was very thorough in examine my friend’s new puppy!!! The puppy didn’t move/​bark when she received the shot! I am very pleased because he explained everything to me. Would definitely recommend this place and will be bringing my shih tzu here for her yearly check up!

Rocky is two years old. This is my first dog, by myself. I was scared to take my 8 week old, baby, Anywhere. A good friend, Joann told me about this place, she takes her dog here. I love Petworks Express. They send reminders when shots are due. For me, being a rookie to owning a dog, I feel at ease with the help of Petworks Express. Everyone is so friendly and nice. Rocky isn’t scared to go to the Vet.. The fees are reasonable. I recommend this place, highly

Was referred by another vet to call this place. Had a kitten with a broken leg & was told Dr. Pappan could do the surgery. Emailed them the x-​rays of the broken leg & asked that the Dr. call me. Never called. Betty seemed like she was not even interested in helping me AT ALL!!! That goes for the other receptionist, it think her name is Christina. Made a total of three calls to them and was literally BEGGING the Dr. to call me back. No call…

So I own 4 dogs and have rescued/​fostered at least 5 other dogs and have made plentyyyyy of visits to Petworks. I don’t know why it’s taken me this long to write a review but I’m here to tell you guys how awesome this clinic is! I’m so glad that’s it’s near my house too! Betty is always so helpful and truly cares about all the pets that come into the clinic. Most of the time we see a different vet but we always have a good experience regardless. I recently had my female German shepherd spayed there and it was truly the best work I’ve seen by far! My girl healed QUICK and the incision was tiny and clean! She recovered in literally 2 days. You really can’t get the price AND service that you can get at Petworks. I will always bring my pets here! :)

This was my first time here with my little one since her vet couldn’t take any appointments for the next 2 – 3 weeks. I stumbled upon trying this place out since I’ve read positive reviews about this clinic.
There is no appointment needed, so maybe the best thing to do before going is give them a call to see how long the wait was. Luckily, I went on a weekday so there was no wait and they helped us right away. I came to the front desk to fill out a form. The vet tech came and asked to take her to weigh and take her temperature. Following that, the vet quickly checked up on everything as if she was in a rush. My pup got her yearly round of shots so they got that done in no time. The vet didn’t seem very engaging unless I asked a question. When we were done, she gave me advice as to how I should further improve my pup’s health, and she disappeared after answering those questions.
This is a great clinic for affordable pet checkups and shots, so you can’t beat that. As for customer service, it was mediocre at best. I wish it was more on a personal level and gave more of an insight as to what exactly they are performing on your pet.

I’ve brought my mini dachshund for her puppy shots and her yearly rabies shots. Every time we walk in the receptionist always recognizes us and makes us feel right at home. I love this clinic! You have to wait in line to see the vet, they don’t schedule appointment but you can call in and check to see how busy they are. I’ve never waited longer than 10 minutes during the week. I absolutely love Dr. Granson, they switch vets around during the week but you can call to check when she is going to be available. She answered all my questions and was wonderful with my puppy baby Lacey. The prices are reasonable and the hours are good.

I came here under the recommendation from a friend since this was my first ever vet visit with my first puppy. Obviously, I had no clue on what to expect as the previous owner had just told me my new pup, Rini, needed her second round of shots. Checking in was a breeze, just the standard questions, but once we were met with the techs and doctor, things started going downhill.
You would think that with my statement to them that this was my first puppy, they would explain the procedures and vaccines thoroughly so I could understand how things worked properly and how my pup would be protected. Instead they quickly and curtly told me what they would be doing. Not once did they ask if I had any questions. It was more wam, bam, thank you ma’am, next in line kind of thing. Next thing I knew, the doctor left without a word of goodbye and left the tech in charge to tell me to go to the front to pay. I wasn’t even able to ask if my puppy was a healthy weight or if she needs a certain diet or other questions I had in mind. The whole visit felt like being in a factory line where they try to spout in and out patients as quickly as possible.
In my confusion, I immediately called another friend of mine to figure out if what I paid for was worth it; the total coming up to about $ 74 for the exam, some added fee that the consultant straight up told me was a fee to be a fee when I called them back, the DA2PPv shot, bordetella shot and the malaseb shampoo. Anyway, this is when I called the clinic back and found out that the tech forgot to give me the heartworm prevention kit and asked if I could come back to pick it up.
So in addition to the shitty service, they also forgot about a medication and had me drive back to the clinic. Awesome. This was the worst experience I could have as a first time puppy owner.

Took my niece & nephew’s kitten here for her vaccination and check up. This place is in a strip center near the Fitness Connection on Westheimer. We were originally going to take the kitty to The Cat Hospital down the street but decided to cancel that appointment and come here because the costs were 40−50% cheaper.
They only take walk-​ins here (except for surgeries) so no appointment is needed. We thought maybe there would be a wait, but luckily we were the only folks there and were in and out of the office within 20 mins. They did the routine check-​up, gave her a vaccination, and a deworming medication orally. The best part about it was everything cost less than $ 50. The vet recommended us to come back in a few weeks for additional vaccinations once she’s old enough. Check-​in and check-​out was super easy and the staff was knowledgeable and super friendly. The place isn’t super nice, kind of a no frills vet’s office, but it got the job done. I looked at their prices other services and their prices are WAY cheaper than the place I take my own pets. For surgery, appointments are required, but it is definitely worth the low cost.
I highly recommend this place to others, especially if you don’t have pet insurance or if your pet needs to be seen ASAP. I’ve already started telling my friends about this office. I will definitely return for future visits.

This is a great place for low cost basic wellness stuff like vaccines, heartworm prevention, etc and I appreciate the fact that I don’t have to go to all the way into the city like I have to with SNAP, Petcare Express, North Loop clinic, etc. Nor do you have to wait for the weekend like you would for low-​cost clinic like Greater Good on Dairy Ashford. As a foster/​rescue volunteer, every penny costs and convenience/​time is of great importance to me and I appreciate having a low cost wellness clinic like Petworks Express that is open on most days of the week.
However their general and specialized care costs are almost on par with other regular vets, i. e not very low cost (especially compared to North Loop Clinic) and I would like it if they stated that the hours don’t really reflect the times that the doctor/​vet is around. The vet usually leaves about an hour earlier than the times stated, so keep that in mind before lugging yourself and your pooch (es) all the way to the vet. Staff is generally courteous and the vets are always helpful.

Very good staff! I was taken care by Betty (the office manager), Anthony (the technician) & Dr. Thompson (vet). They are very friendly, full of knowledge and caring people!
Petworks Express is located in the Fitness Connection plaza, it is a small clinic and it is a walk in basis. Very clean but not the most attractive looking clinic ever. But that doesnt matter!
So I was greeted by Betty and filled out some paper works, I have three dogs and I was expecting vaccines and a quick exam. When Anthony brought me to the back, they gave all of the vaccines that were needed yearly. Dr Thompson came in and did a very thorough exam. She went over every details with each dog and now my dogs are all going through treatments.
Affordable prices & they are just so friendly!
Also, a quick tip — go early in the morning. When I left the clinic, there were 6 people waiting after me. I am so glad I was the first one there.
Thank you Petworks Express for everything!