Pep Boys

Ryan, who works at the PepBoy located on the SouthWest Freeway in Houston, is excellent and takes very good care of senior citizen ladies without overcharging. He has taken care of the brakes and oil change of my MERCEDES E320 2001. Thanks to Ryan my car is in pristine condition.
I will return to Ryan, I have confidence in him.

My friend needed a oil change and its been raining so we decided to take it to the local pep-​boys other wise I would have gladly done it myself, I SPECIFICALLY asked for a CONVENTIONAL oil change, the guy then said that my friend car only takes synthetic 2007 Toyota rav4… I said that cant be True all and he start to show me the system only having synthetic for 0w20 instead of regular 5w20 conventional oil change. I politely asked him for the keys back and I can tell he seemed to get a lil pissed
I work on motorcycles and I mod cars so I think I know a little something… My friend is a smart woman she as well called bullshit on him.
Either the guy was a major liar or grossly incompetent to suggest my friends car only takes synthetic and trick us into 80 oil change

Called this morning for a headlight knob. Had in stock so went to get at lunch. Stephen B. was there and had taken my call. He double check to make sure it was the right part. It was not. He got me the right part and replace it for me. He went over and above to help me. A big shout out to Stephen B!!!

They advertise a «free» AC check but then tried to charge $ 70 to check it.

Had them spin balance four tires and they did it right, unlike NTB. A good selection of auto supplies they do have. Too bad they are moving this store.

Our vehicle was kept for 24 hours and during that time, Lance and another supervisor:
Gave us a initial quote
Told us it might be slightly less depending on part
Offered to call back to confirm final quote
Notified us that they were short staffed and would not be able to complete job same day
Called us shortly before 8pm Saturday and said it would be ready by closing time at 4 pm next day
Sunday, they called us and said we could pick up at 2:30pm
Truck is running great and the customer service was really good. There is plenty of parking, WiFi, and seating area inside.

Two hours for a battery change. I can’t believe I waited that long for a ten minute service. Also they left the car windows open to sit in the rain. Way to salt the wound.

Being a single girl I am always weary of car places taking advantage of my lack of knowledge of cars. Not with these guys! I’ve been coming here for a year and have had 3 flat tires, (thank you houston) and they always are very knowledgable, speedy, and try to get me the best price possible. I will definitely keep bringing my business here.

I went in to get one tire replaced. One tire! I was there for two hours! Never again!

Husband came in for a trailer hitch installation. He was told it wasn’t going to take too long. It has taken at least 4 hours! We’re last customers here. They told us they only had one guy working after it was too late to go anywhere else. Never again!!!

So far, I am very happy with this location. Staff is very polite and honest. When I had my truck tires serviced, they would make it very clear that the online appointment system wasn’t working right; therefore, I had to call in to make an appointment. The rest of the locations wouldn’t say that to me, ever. When they told me it was fine to go in, they meant it! Wait time was acceptable. No trick or trying to sell me unnecessary services/​parts. Highly recommended.

When I moved to Houston, I didn’t know any better place that serviced cars and sold car accessories at one location. This was my favorite auto repair shop until several mishaps by the mechanics.
Just recent month, I’ve decided to give them another try. Unfortunately, it failed miserably. The store has more junk as I called them — from as-​seen-​on-​TV items, car furnishing, cell phone accessories to dollar store items.
The auto parts clerk was clueless and she didn’t bother to call for help. I was trying to get a quote for my tire, since I bought 2 tires from here. It shouldn’t take long to give me a quote. Instead that service clerk was chewing gum so loud like a cow and talking to himself like he’s crazy. He kept asking for my tire size, while he was staring at my record. The quote I got was way over Firestone’s with less warranty.
My generous 2-​star rating goes to the rewards program. It helped me to save money and reminded me with maintenance to keep my car going.

There was a huge nail stuck in my tire so I came here assuming that I’d have to get the whole thing replaced; lucky for me, a super nice guy named Ryan was on duty and told me that wouldn’t be necessary. He then proceeded to get the tire patched up for free! I can’t vouch for all their employees, but Ryan is a good seed! :)

Tested battery in the middle of parking lot. That’s customer service.
2^nd time I came by, the car battery assembly holding it was loose. He came out from behind the customer desk to look at it, and then fixed it.
This place can get busy, but they are helpful.

First, the website looks pretty but is horrible for actually finding something. Even after using their internal search feature to find to find an item I know they sell, it does not come up! So I finally find a local phone number.
Sunday I call: «Do you sell and install trailer hitches?»
Employee 1: «um, hold on… let me check»
… 3 minutes on hold
Employee 2: «what do you need?»
Me: «Do you sell and install trailer hitches?»
Employee 2: «let me connect you to Service»
… 1 minute on hold
Employee 3: «This is Service»
Me: «Do you sell and install trailer hitches?»
Employee 3: «yes, $ 50 to install it»
Me: «Can you do it today»
Employee 3: «no, you have to make an appointment after you buy the hitch»
Today I go to Pep Boys… Service guy walks up as I pull up
Me: «You install trailer hitches right?»
Service Guy: «$ 75»
At which point I find a new place to get it done and for cheaper.
Congratulations Pep Boys, I knew there was a reason I never shopped here before, and I’ll continue to ensure I do not give you any of my money after this incident.