People’s Trust Federal Credit Union

TOTALLY BOGUS! DO NOT USE! They ran an advertisement on the Radio saying pay me for my refi… they would pay you $ 200.00 if you applied for a vehicle refinance with them. I went to the website and did my research. I read everything they had available before I applied because I knew they would run my credit. On the site it says they offer as low as 1.95% APR and can finance up to 84 months. I have a 773 Credit Score and I owe on my car exactly what it is worth so I decided to apply and take advantage of the great offers. THEY LIED. YOU ONLY GET THOSE GREAT OFFERS IF YOU SUBSCRIBE/​BUY OTHER PRODUCT LINES OF THEIRS LIKE INSURANCE. YOU CAN’T EVEN RECIEVE THE $ 200.00 UNLESS YOU PAY FOR A MEMBERSHIP. THIS THING IS A COMPLETE SCAM.

Poor service, bad customer service skills and the representative did not know how to perform her job properly.

It’s quite sad I have to downgrade my stars from four to one but after our last couple of customer service issues here I have no choice.
The customer service is not only terrible in person but on the phone as well. No one can ever answer their extension. When you do get someone on the line, they never can help and reroute you to someone else only to have this process repeated more than a few times. When you finally do reach the right person and leave a message they cannot be bothered to call you back.
Trying to find an answer to an issue or solving one in person is a waste of time. Employees have become rude and uninterested and give no help to customers. We observed this not just by their interaction with us but by seeing how they also treat other customers. It is beyond low when a business cannot accept blame for their mistakes and try to correct them. When that happens with rudeness, it is time to change to another bank.
I can confirm that the employee mentioned in another review is indeed very rude as well as condescending. Those are attitudes I will not abide. This employee has no business dealing with the public in any capacity.
There are other banks that are competent and will treat customers politely and make sure they are satisfied. We closed our account with PTFCU and are now with a bank that gives the kind of service and respect that is just common sense in the business world. Good riddance to this ridiculous mess of a bank.

I’ve been sitting in the drive thru it for literally 20 minutes and had my passenger go inside to help to tell them that I’ve been waiting and they still took an additional ten minutes just to send me a receipt for my deposit. Happy unbanking my @$$.

Terrible Branch. I echo the messed up loan problems. There is a guy there named Ivan Fuentes and he is absolutely the RUDEST person. How he is in customer service is beyond me. If he worked for my company I would fire him in a heartbeat.
I called the branch after trying to pay my car loan online for 70 minutes. You would think that when you are trying to give them money they would be happy to help you. Nope, they wanted to charge me a $ 10.95 fee to take my money over the phone. A fee that I have to pay because their computer system is so un-​user friendly. I don’t care how great the rates are. Look elsewhere. I wish I had.

I went in person because I didn’t receive my new payment stubs. I asked for more and they told me they are going to start charging for them. Really?! Next time I’ll take my business elsewhere! FAIL

First if all. Don’t even try to call People’s Trust. No one will ever answer the phone. I tried for a solid 30 minutes and not once did I get a hold of a person. I finally went into the branch and asked them and got nothing but attitude. Find another credit union. There are many more that have much better customer service skills.

I’ve been an employee of Shell for over 20 years. This was named Shell Credit Union once upon a time. I find the other branches to be full of nice people. I especially enjoy talking to Alison at Wood Creek.
However, this branch on Sage has the WORST customer service. They are rude, condescending and snippy. They rarely greet you and never say good bye. Disagree with them and they will look at you icily and say they are going to talk to their manager about the issue. I’ve caught them in a few mistakes (putting check into wrong account) and they are unapologetic.
They also like to loudly announce your account number when you give it to them.
I avoid going to the branch on Sage for those and many other reasons.

If you have a LOANS at this Credit Union they Will Misapply your Payment on your account and Will Not Even Notify you and therefore will cause you to be 30 or 60 days late and reported to the Credit Bureaus. This occurred numerous times through the Years. and during the «Over the Phone» payment which there is a FEE which consistently increases (was $ 8.95 per loan and now $ 10.95).
Oh.You have to «Call-​In» your Payment because there is NO Online System to Make a Payment directly like most Creditors and Banks. I have repeatedly made suggestions and request to the CEO Angela. McCathran
(
), Kimberly Carter and Marvena Kinloch but No Efforts to improve their online infrastructure is made. Instead of Opening Branches, why Not Improve your Online Payment Ability so Members Does not have to Call over the Phone.
This Credit Union is Dated and Does Not Invest in the Technology Needed to Improve Customer Service to their Members.
Don’t Call Customer Service — 713.428.3200
Hold times are Excessively Long and Ridiculous and Yes They Will Transfer your Call, only to Hold Longer for 10 – 15 mins.
So Again, Here is a Nice Summary to Why NOT Bank here.
1) Very Long Phone Hold Times — 15 – 20 mins
2) No Online Payment System for your LOANS
3) No Communications between the Reps and Collections
5) No Acceptance of Accountability
6) No System in Place in the Event a Payment Does Not Post or Gets Debited.
7) No Acknowledgement or Concern from CEO. — Never Got ONE Phone Call to apologize or show ways to accommodate the customer
8) Did I mention Long Phone Hold Times and Terrible Customer Service and Communications
9) No Receipt of Payment made over the Phone
10) Other Un-​Happy Members please also file reviews and complaints at these other websites to Help Share your Experience

It’s been an interesting day. I sent my original review to both the emails of the Board of Directors and the Supervisory Committee. As People’s Trust takes its PR with even the most-​meagre prospects more deadly-​serious than I ever expected, and since someone felt compelled to send a ‘complaint’ to the elected Board directly, it raised with the Powers-​that-​Be all sorts of alarms.
I received about three hours after I sent my email a response from the Board chairman himself, who apologized profusely. This morning (before I re-​visited the branch as promised yesterday), I got a call from a lady high-​up in executive staff responsible for member relations and what-​not.
I visited the Galleria branch… and was greeted with the sort of activity, buzz, brightness, and brochures (yes, they had them after all — I’m as blind as a bat, evidently). And I asked to open an account… whoops — haven’t changed my driver’s license to my new abode — gotta go back tomorrow with proper proof-​of-​residency — lol — mea culpa this time.
I graciously left the branch, and decided while standing on the sidewalk in front of the building to return a phone call. As I’m talking, I see a professionally-​dressed lady running out of the building calling out my name. It turns out she was the lady with whom I spoke via phone earlier in the day, and she had come to the Galleria branch specifically to meet with me and the branch manager.
I cut short my chat with my friend (resumed about a half-​hour later), and had a really-​great meeting with the lady and the branch manager. One thing I got an important angle about: People’s Trust and other Credit Unions and banks and other companies don’t post names of elected officials and bios for reasons of privacy, security, and safety. Fair enough.
The meeting could not have gone better. I learned more of the history of what would become People’s Trust and I got the chief spiel from them on how they are different than the big banks: being small, they can be more relational with account holders, and given the account-​holder-​ownership aspect as well as the elected-​volunteer-​board aspect among other things, it is far more in a credit union’s interest to take such trouble for one person as they did for me today.
I will open a basic checking account with them next week. :-)
As for who I thought was a volunteer lady, she was brought to me to meet me formally. A very-​nice person, she is a paid employee, it turns out who had the unfortunate job yesterday of working both the drive-​through window and the lobby during a perfect storm of the slowest day of the week (Tuesday), lunch-​time, and a customer with more problems, apparently, than a Windows machine using Kazaa to download music taking up the day of the one teller present.
Consider this ‘irate’ customer satisfied.