Ntb-National Tire & Battery

I recently went to do a service oil change and filter, which included tire rotation. confirm this information and ask if they had carried out the rotation. Three weeks later I had to send check all tires and 2 are deformed as they never rotated and pressure checked.

DO NOT GO TO THIS LOCATION!
I have been to this location multiple times throughout the years. In the past year and a half it has gone significantly downhill. Last time was the final straw… I went in for a brake check and oil change. Multiple things were wrong:
1. They ALWAYS leave the tire air caps off.
2. I have a sports car that sits fairly low to the ground. They didn’t bolt the engine cover back on completely. It took a couple of days before it started making a really bad sound. I spent over an hour in traffic taking it back… the guy fixes it and tells me «you should check to make sure it’s back on before you leave next time». REALLY?! So now I need to do your job for you?!
3. Horrible customer service! I have spent thousands on tires and maintenance here and will never go back.
On a side note, my boyfriend just went to this location today to get an oil change. They must have left his car running the whole time because the battery wouldn’t start again when he got home.
If you want someone lousy working on your vehicle… take it here.

Stat away. They can not deliver on appointment times. They can not deliver on oil that that the said they can use. I made an appointment and they told me to be at least an hour before they can get the oil to start my will change or my alignment. Unacceptable stay away

First time coming to NTB today and their team did a phenomenal job both in my car and customer service! Definitely coming in for car services again.

Had a blown tire the freeway, managed to get here around 6:45. They worked quick to get us in just in time to replace my flat before they closed. Will absolutely come back!

My tire was destroyed when I ran over a large piece of scrap metal left on the road. It was late in the evening when the tow truck finally dropped it off at NTB. They were extremely helpful and replaced my tire, no questions asked, even though it was after closing. They rang me up and had my tire replaced in less than 20 minutes. I’m definitely a satisfied customer! Thanks guys!!!

If I could give 0 stars, I would. I pulled in and asked for an oil change. Robert seemed professional in the beginning. Then the games began! After an hour they called and told me they couldn’t change my oil because of a severe oil leak that was considered a safety hazard. He said he needed to change the gasket which would basically jack up my bill another $ 400. I said I wanted to come look at what he was talking about before they did anything. He agreed. When I came and looked there was a lot of fresh oil on the bottom and it was dry by the gasket so I was suspicious. However, he managed to convince me and I left. Then an hour later he calls to tell me before they proceed, made me wonder what they were doing that whole time, my bolts were rusted and at risk of breaking and wanted me to know that there would be additional costs if they broke! I said you guys can’t fix it without braking bolts? How much would that be? He said more time and they didn’t have parts so more charges. I told him to not do anything and picked up my car that had been in the air for 3 hours without any work! I took my car to the ford dealer and miraculously, there were no issues and they changed my oil no problem! Enter at your own risk!

Stopped in for a simple oil change …
Watch the guy that changes your oil … VERY CLOSELY
NTB states with all oil changes they will … top off all fluids and rotate your tires.
Well … after watching the guy change my cars oil … he closed the hood … WITHOUT topping off the washer fluid.
His response … «oh, you wanted that filled » DUH !
Then …proceeded to lower my car.
I called over the manager… and asked if the guy could ROTATE the tires.
The Manager quickly lifted the car back up and rotated the tires.
I had Marked one tire so I could verify a tire rotation
[ I STRONGLY suggest You do the Same ]
My car maker recommends 0w-​20w a synthetic oil
Well…after getting home the guy had marked on the NTB window sticker … HIGH MILEAGE Oil.
Soooooooo … I am NOT 100% sure I even had the recommended synthetic poured in my car.
I would NOT Recommend getting your oil chaged at this location !

Got a flat and ultimately came here. They were courteous and fixed it and I was on my way.
When I arrived there were a couple of guys and 2 of them acknowledged me and told me that they would be able to help me shortly, which I appreciated.
After a few minutes Robert was able to help me. I told him about my flat tire and he took a look at it. He was very nice. I noticed that he held the door open for me and other customers who entered and exited.
On the computer Robert showed me my options for tires and explained everything about them really well. He didn’t push any extra services on me like some places do. He also showed me the total beforehand and that is exactly what I paid when they finished the work.
I had originally tried getting my flat fixed at costco b/​c they were closer, but didn’t realize you had to be a member and costco was going to charge me $ 230 while at NTB it cost me $ 164 (although it could’ve been more expensive had I chosen the more expensive options).
NTB started to work on my car right away, but I felt like I was waiting a while for it to be finished. The waiting area is nice, open and clean and they have a couple of tables with chairs. Robert checked in on me while I was waiting and pretty soon it was done. I also liked how the spare tire was put neatly back into my car. I had a great experience here.

Why didn’t I Unilocal this place before I went here! This has turned out to be a costly reminder for me that even in a moment of panic, you should always think about your options. Next time I will let my vehicle sit, with two flat tires in a lot, before I bring it NTB!
I went in and got two new tires. Of course, the sales clerk advised me to get the highest brands of tires to which I said no and went with the next best option. Tell me how my suppose bill of $ 400+ (which I was already hurting over) became $ 850+!!! Yes, I got robbed and suckered.
Apparently they found damage to my tire pressure sensor and had to replace it. But rather then let me know that while I was sitting in the waiting room and that BOTH were going to cost $ 127 EACH, they just went on to add it to my bill in the end. I later found out that the replacement pieces were cheaper online from the dealership! SO MAD!!! AT THEM! AT MYSELF!
Never again. Women beware. Go somewhere else. You always hear about car repairs trying to rip off woman-​this company is a great example.
Update: When I called in the next day to talk to the manager he told me it was basically my words versus his employee. Great. He offered to send me free oil change coupons and when I got them in the mail guess what they were– NOT FREE OIL CHANGES BUT 15% OFF! I ripped those suckers up real good. I went ahead and wrote into their corporate office and no one has replied to me to this day. GOODBYE NTB! I’m going to stick to Brake Check or Firestone now.

I’m not the typical person to complain however, beware of this store — they will rip-​off women every chance they get! They will charge you for services and tell you they are all done & everything is great when they HAVE NOT EVEN TOUCHED YOUR CAR! I bought new tires for both of my cars and it turned out that they did not even balance them correctly; both cars started shaking violently after we left the store not to mention that they left a tire loose on one of my cars. They do not rotate tires when they say they do, they do not complete oil changes, calibrate tires, and they double-​dip in labor! The manager did not even apologize when I complained to him he actually defended his employees and denied everything! I filed a corporate complaint! This is unacceptable!

About 3 weeks ago, I’ve brought my car in for a 1 new tire replacement on my BMW with run flat tire. Basically I want something cheap to get by until all other 3 wears out an NtB is the place has it in stock the time. They didn’t have the jack low enough to lift the car up with the tire being flat. One of the guy was leaning against the front and lift the fender until the 2^nd guy could slide the jack underneath. It looks like the guy wa about to pull the fender apart. Since the fender was plastic, it did not bent. However I realized the next day that the screw between the fender and the bumper fell out and no longer attached. Another problem is they are being so careless that my rims end up having 3 – 4 scrape marks during the tire install and a couple more on around the lug nuts. So if you have a low and nice ride definitely don’t go to this place. They don’t have the tool or the craftsmanship to do the job right.

The service at this NTB is fast. Definitely faster than the NTB in the Galleria. I will be honest though, all NTBs are rather pricey in comparison to competitors. Having said that, I’ve never had a problem with them and they have always honored their guarantees.

I have a coupon book from NTB that was ~$ 30 and has 7 – 8 oil change coupons. There are alternating offers of free oil changes and half-​priced oil changes that must be used consecutively. The coupon book itself is worth 5 stars… the location however is not!
I stopped by for an oil change around lunch time on a weekday because I knew there’d be no wait. When I pulled into the parking lot, I saw four or five workers hanging around outside. As soon as I stepped out of my car, they all disappeared! I went into the service office and it was empty. I waited around for awhile until I finally decided to go outside to find someone to help me. I didn’t spot any «mechanics» around, but I did manage to find one guy sitting behind a desk outside talking on the phone. After an awkward minute went by, he finally glared at me and told me to give him a minute. I went back inside and waited for about 5 minutes and decided to leave.
Another note, when I spotted the guy on the phone outside, I saw another employee on the other side of the glass window using the computer.
Honestly, how hard is it to ring up someone’s request and take their money? This is a less than 5 minute interaction and I’m sure these lazy dudes could have gotten off their butts and done something to help me. What a waste of time.
I WAS THE ONLY CUSTOMER PRESENT AT THE STORE… and now I know why! Stay away from this place, their service is horrible.