NTB-National Tire & Battery

Terrible service! I purchase the one year alignment program and was told one of the hub assemblies was damaged. They aligned it, and told me to return once I replaced the hub assembly. Just to ensure the alignment was still up to specifications. A few weeks later I returned with an appointment and spoke to the ‘alignment expert’. He began by griping about being there since the morning and that it was almost time for lunch. Rudely questioned the reasons why I wanted to check the alignment. I told him I drove over a pothole and also asked him to balance the subject tire. He checked the alignment, it was up to spec and advised the tire was balanced. I left the shop and noticed my car drove and vibrated the same at high speeds. A few days later I went to a tire shop and witnessed the balancing weight slide down as soon as the hub cap was removed. The rim was also slightly bent from the back. This tells me NTB did not balance or even look at my tire as requested. Very disappointed by the lack of professionalism and service. I recommend avoiding this location.

Not a happy camper. I was told an hour wait. Here I sit two hours later. When I went to the counter. I was told they got the wrong parts. I guess they were going to let me sit here ’till heck froze over.