Jiffy Lube

I have been going to this location for several years. I take my new car and my old truck (which has over 210K miles) to this location and I have never had a problem. However, today’s visit was different. I noticed that there has definitely been a staff change. The new manager, Juan, was very informative and helpful. I brought 3 very thick Instyle magazines with me to read while I waited for my car to be serviced, even though there wasn’t anyone in front of me, because you never know. How about I was in and out within 15 minutes? That included my full synthetic oil change and the replacement of 2 filters (cabin & regular). I was quite please with that as well as the level of customer service that Juan and the other techs provided. I will be back!

Service was good employees look half asleep but are actually working lol in and out in 30 minutes beats waiting 3 hours at NTB

Took my car here for an oil change. I KNOW I need a new air filter. They said I didn’t. Supposedly topped off my fluid, but I am now in need of power steering fluid less than a month later. They change your oil and nothing more. Worse Jiffy Lube I have ever been to.

I have gone to this location twice. The first time was two years ago. I paid for an oil change, and was rewarded with oil on my door, ignition, steering wheel, dashboard, and floor mats. I contacted their corporate office and got no response from anyone.
I went back yesterday to get my car inspected. There appeared to be a whole new staff, so I decided to give them another shot. There were three employees and one only car inside. I was told to back my car up to the back of the lot and leave the keys inside. I did that, then went inside. I didn’t hear from anyone there again. Ten minutes later, another car pulled up and was immediately pulled into a bay. There was no employee inside, and I couldn’t get an answer as to when I was going to be helped. I also felt uncomfortable leaving my car unlocked and out of view with the keys inside. There is a lot of traffic in this parking lot, and my car could have disappeared (along with my house keys and home address inside). Just stay away from this location.