Mister Car Wash & Express Lube

I have not been back to a Mister Car Wash for years even though this one is the most convenient location. I went today because my car was filthy and I just didn’t have the time to go somewhere else.
I was definitely shocked by the service I got.
The person detailed my car after the wash was superb. You can tell that he took his job seriously and aimed at customer satisfaction. He must have spent at least 20 min on the car, then joined by another person for another 15 min. For the amount charged, it was more than I expected. When he was done, I asked if he was one of the manager and the answer was yes. I shook his hand and thanked him for a job well done and I wished I had more change to give him more tips. He said that they are working more on customer satisfaction and want customers to come back. And at the end, he thanked me and he gave his tips to the second guy.
Wish I got his name. Because I will be looking for him the next time I go to Mister Car Wash.

I have been a Platinum member here for the past 2 years. Most experiences are good but the bad experiences are downright awful.
Yesterday was no exception. After getting my car washed (in which they did a half ass job) I went to the service center to have my wiper blades replaced. I was the second customer in line and not paying much attention until I heard the cashier partaking in THE MOST homophobic and vile conversation I have ever heard with the customer ahead of me. It was so awful I won’t even repeat what was said. Personal opinions on such matters should NOT be discussed with customers. I have felt awful ever since I left and I intend to call and cancel my membership tomorrow.

I LOVE my unlimited wash package I got for my birthday in August. They always do a fantastic job and I don’t have to wait in the lines. My ONLY complaint is that the first few months they always wrote a T on the window so the tires would get armoralled at the end. Then they stopped doing it. Now I have to ask each time and they always write a T with no problem. Just wish I didn’t have to ask each time. I’m not sure what changed.

If they offer a «wipe down» as part of the car wash, ask how much it costs. I was surprised it was. $ 10 extra charge, in addition to the $ 19.95 charge for the wash

Actually a place in Texas with a good wash that isn’t all done by hand and vacuums that work plus they do it for you!

My car was flooded last week & I needed the carpets cleaned before it started to mold. For $ 500 they said that my car would be Immaculate when I picked it up. It was barely wiped down. Same crumbs in the cup holder. I hoping that they actually did the treatments necessary to prevent any further damage. Overall, my experience was very meh. Not impressed.

I don’t write reviews unless the place either astonishes me to where I’m ecstatic or astonishes me negatively to the point that I make it a personal mission of mine to make sure everyone knows. Judging by the stars I’m sure you guys know exactly how this is going to end. Enjoy the ride:
My wife and I are college students that have managed to scrape up enough money to afford both a 2007 BMW 530i and a 2005 BMW 325i. Though just that sentence alone got me a little excited and I wish I could elaborate on how great these vehicles are, but the point of this isn’t how they treat us but how they’ve been treated.
We purchased a monthly membership to the Mister Carwash company with the intention that our cars would receive the best service each and every time; an action so short-​lived that it brought me here to you guys. The establishment is boisterous with numerous staff on-​site and a plethora of services just waiting to be used. We went in with one car for one thing: a car wash. Now you would think that a place like this wouldn’t blink twice when you ask for an area of the car to be properly dried, but here at this fine establishment you’d be wrong to assume so. Not only did the staff bark at my wife for making that request-​a request that I can only assume to them is a very offensive– but upon letting the car fully air dry we found new scratches on multiple surfaces that I can only imagine came from using an extremely soiled cloth to make the ATTEMPT to dry the car; remember guys, ACTUAL drying is a no-​no here. The madness didn’t stop here, but oh do I wish it did. When I stepped back from the car to yell obscenities at the wind I noticed that every crevice on the car was infiltrated with a crusty white substance. Now I know what you’re thinking-​and I’m here to assure you that I definitely do not like the car that much, you nasties.
All of this upset me to the point where I got the worst night’s sleep I’ve had in days and then woke up with one mission and one mission only: get my money back. So we lugged ourselves back across town to the land of dirty rags and lazy staff and asked for a manager. Now maybe it’s my fault for not parking the car in the lot adjacent to the building and instead opting to keep it far, far away from the hands of those rag-​toting vultures, but when I made my complaint the manager-​whose name escapes me just as the steam did my brain after the exchange– did not even offer to see the car. Instead he dismissed me and wife and left it at, «I can discontinue your service, but I can’t give you a refund.»
So now I find myself across the highway at their smaller location. Not so boisterous. Not as exciting. But they get the job done. And it’s relaxing, sitting in this waiting area with great music, marveling at the newly-​made memory of this manager calmly explaining how I can go about receiving my refund and offering to make sure that the white crust was rid of the car and that the rest of it is to be made spotless. To him I salute. To the other guy I wave the longest finger on each of my hands. Which I can assure you guys is the middle one. I’m a happy camper for now. But not because of this place.
Tl;dr
Go to Kirby and Bissonnet and not Kirby near West Alabama if you want even a meager chance at good service.
My recommendation: save your money and pay the neighbor kid to wash your car. At least then scratches on your car will be justified.

I have been to several car-​wash establishments in my lifetime, and tried a couple here in Houston.
For the price, they do a very good job, and although it is busy sometimes, they seem to always have an adequate crew on hand to get the job done and get it done well.
I have no complaints and would recommend this establishment.

I received a 6-​month membership for unlimited washes — one of the most practical gifts I have received in years. It is really quick and easy to just drive through without having to wait or coordinate what I want from anyone. The washes are consistent and I haven’e experienced any problems at all. Great job folks!

I took my wife’s car for a wash/​detail, usually I go with the $ 24 int/​ext, I was talked into the $ 40 one by the salesman. I thought hey, why not, I don’t really get hers washed that often. There was no point in that at all. The guys did not take any more time, nor did I really notice any difference in the interior detailing. In fact, it was actually less through than usual.
On the plus side, the $ 40 comes with one free exterior wash for any car, so I brought mine the next day. I also spoke to the manager, Scott, about the incident with my wife’s car. He did a basic interior cleaning for my car for free.
I think a great deal depends on who is cleaning the car, some people are better than others. The manager reassured me to always tell them if not satisfied with the job and they will make it right. But it can frustrating as if your paying the money than you expect it to be done without prompting/​complaining.

Only reviewing the Express Lube area of Mister Car Wash.
I’ve been patronizing this place off and on for 20 years. Here’s a tip: I usually bring in my car on the weekends, so always try to arrive in the morning, preferably before lunch. The bays may be taken, but usually, there’s always a car about to be moved out.
The staff is friendly. But, I do have to take a star off because sometimes some of them like to push a service, e.g., radiator needs to be flushed, to the point where I get annoyed. I don’t mind the service being suggested to me; it’s a reminder for me to tell my own mechanic that «hey, can you look into this?»
Love how they offer coupons online for and oil change and/​or car wash every month.
My go-​to place for an oil change.

Overall I think the car wash service is pretty consistently 4 stars (quick service even when busy, lots of wash options to pick from that are in the normal Houston price range of hand car washes, overall I’m usually satisfied with the result and think it’s worth paying more than what you would to drive through a gas station type wash on your own and do your own interior). But what I would give this place 5 stars for is the extremely convenient fact that they will give you cash back, even on a credit card, which is awesome if you’re like me and never have cash. Convenient location, nice people, and well run place!

Pros
— Offer popcorn and coffee
— comfortable and spacious indoor and outdoor seating area
— tinted windows so it doesn’t get hot
— clean interior waiting area and restroom
— very organized system
— if you’re the anxious type, you can watch your car go through the entire cleaning process (they have windows for you to see your car the entire time)
— they also have a mini card and trinket shop inside the pay station area
— reasonable prices ($ 50 for interior and exterior cleaning)
Con
— can get pretty crowded here on the weekend… having multiple cars in one place always make me nervous!
— not exactly the best car wash I’ve been to. Since it’s such a popping place, they rush sometimes so try to come on a weekday to get best service

I went during lunch time and was out of there in 20 min. Since it was not very busy, the guy working on my car really took his time and thorough. Today I was given great service.

I’ve been going to this location for almost 20 years. The service is no longer what it used to be. If you are going to try to convince to spend a lot of money when I just wanted an oil change, at least speak clearly and look at me when you do. A smile would help, too. The guy was just straight grumpy. If it weren’t for the coupon and my car was in need of a car wash, I wouldn’t have come here for my oil change. The car wash people were great but the oil change person was horrible. #customerservicesucks

For how much they charge (which is completely overpriced), you do not get your money’s worth at this location. Because of the high volume of cars they receive, they believe it is okay to rush through the job, cut corners and return the car to you incomplete of the full services you just paid for.
I have been here many times over the past few years with 3 different cars and they never have improved. Even on the lowest level, you would expect your car to be washed clean of dirt & dried completely but that rarely happens. If you’re paying upwards of $ 35 to get your car detailed, leaving Mister Car Wash should be a much more satisfying experience.
I hate to finally leave this review but it has been 3 years in the making and after the latest utter disappointment today, I would NOT recommend you taking your car here if you care about your car. 2 thumbs down.

Got there when they opened, first of all the cashier said they had no change for a $ 20 bill, I said how do I tip your guys? She just looked at me and shrugged.
I let the salesman talk me into the $ 33 package, and it’s basically the same as the $ 23 one except some wax, not worth it. Got home and the hood had not been cleaned and they missed one of the tires with tire dressing.
BUBBLES please come back! For $ 16 the Car Spa will do a better job… downtown on Smith Street.

We bought the membership for the $ 43/​mo service — includes washing, hand drying and vacuuming.
I have yet to get out of the lot without my car being spotty because they aren’t drying it enough.
I’m not being a diva — I’m really not. My husband and I pay good money for the service of having it washed AND DRIED. Every single time we go through we have to ask them to complete the job because the doors are wet, the bumper is wet or the sunroof is wet.
We’ve just about decided to cancel the membership. The only reason we havent’ is because it is nice to be able to drive through and get a quick wash without any effort. The downside is we aren’t getting what we paid for.
Also — I hate the tire rail. It feels like every time we do the express wash, we drive over a huge curb. I can’t see how this is good for the rims or the tires for that matter.
I’m giving it another month — if things don’t improve we will be cancelling. And I hate to say it, but this review goes for every Mister Car wash we’ve gone to. Not impressed to say the least.
Two stars for the awesome shoe shine guys — and the really cool air freshener selections. My favorite is Sweet Grace — smells just like Angel perfume.

In an ideal world, I would be able to get my car washed at Mister car wash every week, but unfortunately, in the real world, if I did that, my bank account balance would thin out really really fast.
In my opinion, the quality of this carwash is unmatchable in the Houston area. When I got in my car, I felt like it was new again! Everything was so shiny! And the carpet no longer had any little, pesky pieces of who knows what in it! Basically it looked perfect.
The only reason I used this car wash though is because it came free with my oil change! Normally, I would go do a quick $ 5 wash down the street. The prices here are very high and not something a college student would be able to afford on a regular basis. But you are paying for an incredible service.
P. S. Don’t forget to have a few $ 1s on hand to tip the person at the end! I didn’t know this, and I felt so bad!

This was our second visit to their Lube Center. The first visit was to have an oil change, we service our car with Mobil 1 synthetic which is not the cheap option. Since this was our first visit we did not know if they provided a free car wash after a service. After paying about $ 90 (which is a fair price) for the oil change we were given our receipt with no mention of a free car wash. Since the last place we visited in another state offered one we just figured this business did not. No big deal, at the time.
We decided to return to the Lube Center for a second visit, this time for a transmission flush and rear diff change. This service took about an hour to complete with a bill of $ 252. But while I was waiting to pay, the person ahead of me was told they had a free car wash. So that made me happy to think we would most definitely be getting a free car wash as well for all the money we are spending. At the end of our transaction I asked if we had a free car wash and she said no and that only oil changes got a free car wash. My reply was «are you kidding me, after we just spent $ 252 we are not getting a free car wash!» She said she’d have to check with the manager. I told her not to and we left.
Later that day I came across our oil change receipt and sure enough there was a free car wash attached to the receipt, but that day there was no mention of it and it just blended in with all the other paperwork.
I just cannot imagine that a full synthetic transmission flush combined with a rear end service has such low yields that they cannot offer a free car wash after their customers waited almost an hour at the same time spent $ 252 for the service.
Sorry, we will not be returning.