Milano Apartments

I wish I could have given 0 stars. That’s what this place deserves now.
Milano used to be wonderful under Tipton group. With Harnor it has been horrible.
The rent is very high. Would be ok the amenities were kept in shape.
Fitness center was closed for so-​called renovation for one month. Only thing done was wallpaint. It has been opened temporarily. — now the pool has been closed during the hottest time of the year. FOR RENOVATIONS though I am not seeing anything being done for the week.
We are still paying the full rent during this time. Oh also the business center is closed and it’s been a month now.
The management is extremely rude and impersonal. Jennifer that worked here before under Tipton was wonderful. Now it’s useless to go and take your concerns to the leasing office they could care less as long as they getting the money.
Maintanance sucks since they don’t have enough people here to get the work done.
So many charges are added to the rent and I am forced to pay for valet trash services that I don’t even use.
I had been here 5 years now but cant wait for my lease to end.
Please do not consider these apartments your new home

I have been living here for the past 2 years and always liked my stay.
Apartment:
The apartment is located on Woodland Park dr which does not get very crowded. There are grocery store nearby on Westheimer. The apartment is old so expect some old and broken appliances. The parking lot has ample space.
Maintenance:
Maintenance is quite bad here. It takes about 3 days before the issue is fixed and for any issues which requires follow up, you can expect at least 1 to 2 month delay.
Apartment Office:
The old staff part of Tipton group were very friendly and down to earth including the property manager, Jennifer. Any problems with the rent or utilities bill, Ally or Micheal would call for an inquiry before late fee is applied.
With the change in management, Harbor group replaced everyone but for Ally. The property manager is very rude and impolite. We have been charged with a late fee of $ 60 even though the check was delivered by 30^th of the previous month. Upon inquiry in person, we found out the fault was the property manager did not post the check on time and in turn fined us for been late (Thank god we had the bill from the bank to prove it). The property manager never acknowledged her mistake.
Looks like the overall goal for the new property management is to charge fees either for rent late fee or for the valet trash.
Again with valet trash you are fined quite severely even if it is your first time. It also includes if the trash is not tied or the bin is placed outside for longer time.
Overall:
Milano apartment has good location, old homes, rude management and late maintenance.
Waiting for my lease to end!

In short, the new management are merciless bloodsuckers.
I’ve lived at Milano for 2 years, during which time there has been a management change. I had no problems the first year, and had a great experience. When I renewed my lease for the 2^nd year, we agreed on a 12 month term, with multiple documents showing the agreed rent and length of the term. I came back later to sign the final lease. As it turns out, the actual lease I signed is a 9 month lease, somehow? I had overlooked the date showing the end of the lease, trusting Milano to use the agreed upon 12 month lease term.
I need the full 12 months, and will be forced to sign a 3 month lease at a ludicrous rent. While I understand the legalities involved, and am willing to admit an oversight on both my part and Milano’s, I can’t help but feel like the new management is trying to squeeze every possible penny out of an otherwise loyal customer.

My wife and I lived here for almost two years. During our time there, we had no problems or issues with the apartment itself or management. Despite being a large compound, it is a quiet complex and friendly neighbors.
The only reason we moved out of the Milano apartments is because we just bought a house. We signed our first lease back in 2011, and then we renew again in 2012. We had to break our lease because home prices have been rising in Houston, and we were afraid that if we did not buy right away we might be priced out of the area where we wanted to live. Management worked and was very helpful with us during our transition from tenants to homeowners.
The location was quiet and the convenience of having stores, banks and restaurants just next door and across the street… you can’t beat it. If we had questions or concerns, the staff were always available to answer our questions or concerns ASAP. The manager (Jennifer), staff (Ruby, Nicole), and maintenance were friendly and accommodating every time.
During our first lease, we were living in a one bedroom apartment. Then, we moved to a one bedroom with a study to have more space after our baby was born. The units have been recently remodel/​upgraded. Closet space is ample and same with the laundry room, at least in the apartment with the study. We just wished the cabinets were upgraded. Other than that, the apartment units were great for us.
We had a couple of maintenance requests during our time at the Milano. The maintenance team was quick to respond, usually within an hour. One time they had to come back to fix an issue that was not properly done the first time, but they were quick in fixing the error the same day. They were very professional and courteous every time they came into the apartment.
The complex and facilities are well maintained and clean. Some people have raised issues about safety. Personally we haven t had any issues; however, there was a robbery or two over the last couple of years. One thing tenants in Houston must realize is that no compound is going to be crime-​free. Unfortunately, crime is all around Houston. If that is a concern, we suggest you live in the upper floors. We lived in the second floor, so we never had any safety issues.
My only issue with the complex is that they only have one trash compactor for the entire community. Trash can fills up quickly, and if you live in the opposite side apartments you ll have to walk a bit to get to it.
Overall, we enjoyed our time at the Milano Apartments.

I’m thinking about moving here. I really like the staff and the one bedroom has a lot of space. Just enough for me.

Ive been here for about a year and half and i adore these apartments, The staff on board are really sweet and understanding. They havent changed since ive been here with is rare to see. The pool is gorgeous and Its never been croweded since ive been here. The gym is fully equipped and is 24 hours. The maintance staff are SUPER SUPER sweet. Theyre always working on the property and I have gotten to know a few and Let me tell you, they are so genuine and sweet. :) I have a great one bed room apartment with a great HUGE closet… At the beginning of my lease i paid 695, but the rates went up to 735 which is not bad for the quality that your getting. Its 15 minutes from the galleria area so not to shabby… Theyre are many great restaurants around here as well and the 24 hr gym is right down the street on dairy ashford. :) Great place!
The crime is very low, Im very cautious about location and safety and not to jinx myself but i havent seen or heard of any break ins. In general i feel very safe here. :) Awesome place for couples or just marrieds. or young professionals. :)

3 Bed 2Bath apartment $ 1,099 pm
Having bailed out of Westchase Milano is where I ended up with a much bigger apartment which has a 20 foot ceiling height in the lounge area and a loft bedroom/​balcony which juts out over it. They have put a huge window above the balcony doors which floods the space with light, the whole places just feels ‘roomy’. Have had no problems for the last 8 months and the bonus was it was not far for me to move, only a mile but far better location and just off Westheimer. Lots of places within walking distance, including Matsusaka & Fox & Hounds and with a 24 hour CVS alongside. Half a mile along Westheimer is the Royal Oaks Golf Club & shopping mall of the same name.
Before going here I checked out the crime stats
from the previous 12 months and they were good so took a two/​three bed top floor apartment on a corner which meant I was only sharing walls with one other apartment and I knew that was empty before I moved in so I was happy. The first thing I noticed was how quieter it was and it seems this apartment complex gets most of its business from the Engineers who work at Global Industries. Clean, tidy and very responsive maintenance team. On the site there is a well equipped Gym that never gets crowded. All in all, no problems to date apart from the occasional numbnut who takes the electronic entrance gates off their running track but they are always back in service within 24 hours.
As it is a small apartment complex they only have one pool but it never really gets too crowded. Only once have I ever seen it packed and that was a holiday weekend but most of the crowd had gone by late afternoon. This was the same day I witnessed one of those, ‘Thank You Jesus’ moments.
It is not unusual for people to take a pack of beers down to the pool and laze about but this day three ‘Hoopleheads’ with no seeming tolerance for beer were gradually getting louder and louder and their mp3 player and speakers were gradually edging towards MAX volume. I seriously don’t mind a few toons but the sh*t these White boys were pumping out was unadulterated crap. They were banging on about this rapper and that crew and it was not pretty but fate took a hand. They had obviously been neglecting to keep their rubbish together and must have been chucking the ring pulls off their beer cans over their shoulders whilst standing poolside. One of them climbed out to get something and as he walked back he stood on a ring pull and his reaction was to kick out the damaged foot. In doing so he caught one of the speakers and launched it into the pool. As luck would have it, the wires connecting all their sound kit pulled the rest of it into the pool as well. Brought a smile to my face.
One useful point to note here is that residents can ‘rent’ out the model apartment for a maximum of 7 days. It is a fully furnished 2 bed 2 bath apartment on the ground floor next to the ‘putting green’ and swimming pool and gym. One of the prime locations. So if you have family or friends coming over for a long weekend or short break then you can put them up. It costs $ 100 dollars per night weekdays and $ 125 at the weekend and you can book it in advance through the reception. How good is that!
As is my way, I like to share (it’s a kind of caring) so here is a piece of info that you may not be aware of.
At the Milano, when someone fills in the application for an apartment there is a section for them to add the name of the person who recommended them. Once the applicant moves in then that person will be sent a cheque for $ 400. I got my company to move all our Engineers here. I don’t need to give you any more clues than that do I? I believe this rules applies at other apartment complexes, the fee may vary, but now you know how the Finders Agencies make their spondulas!
If you are an apartment agent who happens to be reading this, my name is Mickey and I moved to Florida OK?