Mattress Firm Greenway Upper Kirby North

I will never buy a mattress at Mattress Firm again. We bought a Queen and California King Stearns and Foster from them in January. On delivery, it was raining so they said they would come back. When they came back, they had lost the Cal King but had the Queen. They said the queen box spring would not go up the stairs. When I got home, I looked at it and said, yes it would and Amy and I moved it up. They then said they found the king so brought it to us. After they left, I noticed that it was the wrong mattress. I called the salesperson and he convinced me that this was in fact a better, more expensive mattress and we should try it out and we have 30 days to return. So we tried it and we were satisfied until a few months later it had large indentions where we lay. We called the warranty
department and they sent an inspector (at my cost). His words were, «wow, that is bad»! So we finally got a warranty claim for the Queen… note the King was the problem not the Queen!!! Now I am haggling with them trying to get my King returned but because of the original mix up, they cannot figure out which mattress I have. Their records actually show I have a mattress that doesn’t match what I actually purchased or what they delivered. They said they will try to resolve but I have very little faith at this point. The kicker is with any warranty exchange, they want me to pay for the delivery exchange!!! I just want what I paid for!!!
Update. Customer care wanted my contact info. 48hours later and no response. How long does it take to get this fixed?

Very bad customer service in general for Mattress Firm. I would never buy anything from them again. I ordered a mattress over the phone. When there was a problem with delivery, I called back and was treated very rudely. The condescending guy on the phone said my salesperson wasn’t in and either were any of the supervisors. He told me they could not deliver for several days – even though they advertise same day delivery when they take your money. He would not help me in any way. They had charged my credit card for the mattress already and I was very nervous that I had been scammed.
Finally after multiple calls and disconnects that had my blood pressure soaring, I got a delivery scheduled. But I had to yell and threaten people. Is that necessary?
Trust me. Buy your mattress somewhere else. Bad customer service stays with you forever.

Stacy at this MattressFirm location is an incredible resource. She’s knowledgable, does not push, and got me a great deal on a mattress I love! When the delivery team showed up, Stacy called and coordinated the whole thing. She’s a miracle worker. I would absolutely come here again if I need another mattress.

The store experience was positive, meriting the two stars. The salesman was informative and enthusiastic. He was able to point us toward a mattress, suiting our needs.
However, everything that ensued was poor — the delivery arrived at 10:15pm, which was scheduled for a 6−9pm delivery. The men took over an hour to setup. Therefore didn’t leaving my house till 11:30pm on a week night.
My wife handled the delivery as I was out of town — I mention this as when I arrived it was apparent they delivered the correct mattress, but incorrect size. They somehow delivered a queen box spring and full size mattress… How does this happen? Did they not notice or not care?
Now I have to take off of work to await the correct size mattress to arrive sometime between 8 – 12.
This is what it is, a discount store and you really do get what you pay for…
Good luck to you potential shopper!

Clean store with helpful staff. I worked with Gary who helped me find the best price on the mattress that I was looking for.

Just relocated to Texas from Norway and found myself in need of a new bed; enter Bob at the Mattress Firm on Southwest. Not only was he helpful in explaining the various choices, but he also gave us a good deal on accessories.
I ended up with a Queen size Serta Apple Valley medium soft memory foam mattress at $ 799. I’d heard good things about Sealy as well, but the Serta felt better when we tried it in the store.
A+ for customer service and helpfulness, as well as delivery options ($ 79 for home delivery) as they are scheduled to deliver on the 26^th when we placed the order on the 24^th, just before closing time.
Would definitely recommend to others, and will post an update once I’ve had a chance to use the mattress for a while.

I have been looking for a mattress for a couple months now. I started out just looking around to compare pricing and see what was out there– this was my first time to purchase my own mattress set so I wasn’t so sure where to start.
I went to this Mattress Firm location today and had a wonderful experience. I was first approached by Kat who was very helpful in explaining how the different mattresses were color coded and gave some helpful hints on how to determine which ones I liked. She was very friendly and gave me plenty of time to try out the mattresses. I loved this because I don’t like to be hassled by the stereotypical «sales person». I would say Kat was more like a great guide on this big purchase, only there when I had a question or needed help.
I have been ready to get a mattress for awhile but don’t like to make quick decisions if I’m not 100% satisfied. I am happy to say after my visit today my mattress search is over! Michelle, another sales associate, helped me decide between the last two mattresses I liked. I told her my price range and she was very accommodating and helpful– never tried to sell me on something more.
Kat and Michelle are clearly all about there customers! I will be sure to recommend this location to anyone looking for a mattress!

I’d never had to buy a mattress before, but I was moving into an apartment and figured it was as good a time as any to get rid of my old crappy mattress with springs that dug into my ribs.
I walked into this place and immediately a friendly woman walked up to me and introduced herself as Michelle. I told her I wasn’t sure what I was looking for, so she explained to me about mattress firmness and softness, and how sleeping positions dictate the type of mattress a person needs. I knew I didn’t want a Tempur-​pedic (or, should I say, I knew I couldn’t AFFORD one), so we stuck with the regular mattresses instead.
She had me try out the three main types — firm, medium, and soft — and told me that for a stomach/​side sleeper like me, the medium was probably best. Once we had that down, she pulled out a couple of different brands for me to try. I really appreciated that she took the time to let me try out a few ones and to explain the differences between them.
I finally selected one and purchased it in a full size. She was able to get me next-​day delivery, which was perfect, because my furniture was being moved in the next day. When I went home to measure the bed I’d be moving, I realized it was a queen size, not a full (my mom had given me the wrong size). When I called her back to fix my mistake, she was super nice about it and told me they still had a queen in stock and that it would still be able to be delivered at the same time the next day.
The next day, the delivery guys called me early and said they were around the corner. I was able to get my mattress two hours earlier than the schedule time, which was awesome. The guys put shoe protectors on to keep the carpet in my new apartment from getting dirty.
Overall, this was definitely a pleasant, convenient, and fast process. And the best part is, on my new mattress I am sleeping better than I have in years!

We had a fantastic experience at this Mattress Firm. Dan took great care of us, helped us find a nice mattress, and arranged for it to be delivered the same night. Not only was he not pushy, he was super friendly, knowledgeable and honest. He offered to compare prices with their local competitors (none were even close) and was just all-​around great to work with.
Delivery was excellent as well — they called to see if we were home earlier than the delivery window, but since we weren’t they told us they’d be back around 9pm (delivery window was 7−10pm). They arrived right on time, carried the mattress and box spring up, and even put on shoe covers so they wouldn’t mess up the carpet.
I would highly recommend this store, and especially Dan, to anyone looking to purchase a mattress. Can’t go wrong.

After a not-​so-​great experience at another store, we came to this Mattress Firm location. Jonathan was the sales person on duty, and he was really helpful! He knew a lot about all the different types of beds. He was available to answer our questions, but wasn’t pushy. And, since the Mattress Firm is a national company, they can deliver our mattress to our new home in San Antonio. Overall, a great experience!

When I pulled up to the store to buy my mattress, I immediately panicked and almost turned around to leave when I saw that there were no other customers in the store. Suddenly my imagination was flooded with nightmares of walking in and having 5 sales people attack me like rabid animals, and my heart started pounding. What do I do? Do I leave and try to find a more crowded place to buy my new bed? Do I sit and wait for other customers to go in first? I was ready to start biting my nails. Finally I manned up and got out of the car.
When I walked in, the first thing I noticed was the sale prices on the mattresses, and that everything was laid out in a circle for my browsing pleasure. But then… then I saw him. The lonely salesman who looked up and made eye contact with me. All I could here in my head was the theme song from Jaws.
He approached me and introduced himself, and then asked if I knew what I was looking for. I told him «something really soft.» To my surprise, he pointed out the softest mattresses they had, then pointed to which ones they had a special on, and, GET THIS, told me he’d be over there *points away somewhere* and to let him know if I needed anything. I didn’t believe he was gonna actually leave me alone, and I walked around and watched my back at the same time.
Finally I found it. The softest bed I could ever want, and it was on sale. $ 699 for a queen pillowtop. After noticing that I’d walked back to it a couple of times, tried it out, and then stood looking at it for a while, my friendly sales guy who never badgered me finally came back and asked me if I’d found the one I wanted.
The entire process was very friendly, I never felt pressured, and for same day delivery and a bed frame, I still only paid a little over $ 800.
Great customer service, hassle-​free shopping, and really good prices. I definitely recommend this place to anyone shopping for a new bed: D

My fiancé and I bought our Temperpedic bed from here and had a great experience. Those beds are friggin expensive and stores don’t get any say in discounting them, etc. I guess they’re the Saturns of beds– you either want one and pay for it or you don’t. So this review is more about the service than the prices.
When we walked in, we pretty much already knew that we wanted a temperpedic, so it was really just a question of which one. We tried them out and the sales woman explained all the differences in the models. There was no pressure to buy anything, just information. When we selected a bed, she helped us out with delivery options. Once the bed was delivered, we realized that we had gotten a box spring that was too high and needed the lower version.
When I called the store to say so, it was no problem. She arranged the swap and then followed up. Hassle free buying– everything should be so easy!