Lone Star Cab

This is a horrible cab company and I gave them a second chance to redeem themselves. My first call was to pick me up from a commuter park and ride. The driver did not arrive as scheduled and was 30 minutes late. When he did arrive, he did not fully drive into the lot to where people were standing. Needless to say, I watched him pull out. The second time, I called a day in advance to request a 7: 00 am pick up. When the driver didn’t arrive, I called and was told they couldn’t find a driver to service my area. Completely unacceptable because I called a day in advance. Both instances I ended up using Über. I no longer live in Blue Island, I live in Texas.

This is my first ever Unilocal review and I absolutely had to give Lone Star five stars. I was picked up from IAH at 3:15am just after the worst of the storms and flooding all over town by Jawaid, who was incredibly polite and most importantly careful for our entire ride back to Downtown. He navigated safely around flooding on I-​10 and dropped me off at my apartment building as if there wasn’t floodwater surrounding my block on 3 sides. I then promptly paid him and left my wallet in the back seat of his cab. I called dispatch the next day (about 3 hours before writing this review) and they identified the cab from my receipt and called Jawaid. Within 10 minutes I had a call back saying that Jawaid had my wallet and would arrange where to meet me. He then picked me up 30 minutes later (with my wallet exactly as I had left it) at a location I suggested and then drove me to Hobby to pick up the car I had stranded at a lot there. Being a cab driver and running a cab company is usually a pretty thankless situation I’d imagine, but I have to say that I will never forget the service I received from Lone Star and want to thank Jawaid and Lone Star’s dispatch for their help and care.

I called yesterday and booked a cab to go to Houston, Hobby Airport for this morning at 3:30 am, at 3:39 I called the dispatcher to see where is my ride and I was told we’re trying to find you a cab! When I asked why I didn’t get a call about this I was told there is No guaranty when you book.
Disaster, had to wake my host to drive me that early! Cab No Service!

I’m updating this review because I saw the owner and employees act from it. The owner messaged me on here right away offering me his services and a polite apology, and the cab driver contacted me to give me a fair price for the fare and apologize too. I will give this company another chance whenever I can.

Waited on an airport shuttle. After an hour of waiting, decided to take a cab. Asked a guy if they took cards I needed to get to an airport hotel that the shuttle wasn’t coming. He said «nah, no man I ain’t for that.» I said «yes, I know I want to pay you to take me there, but all I have is a card.» He said «nah man» and drove off as I stood on the curb wallet in hand. Cab 1382.

I know this company has had poor reviews, like EVERY Houston taxi service I’ve seen a review on.
My experience was very good. My cab arrived within 15 minutes of my call. I actually set a timer assuming they’d be late, but no, they were on time. My driver spoke American English and we had a series of good conversations. The drive was 35 minutes, so a good versus a bad conversation was welcomed.
I made it to my destination on time. The fare was in line with published rates, and I tipped a little over average because of the good service.
When I need a cab again someday, I will call this company first. They are the first Taxi experience out of Houston that wasn’t a pain in my ass to deal with, quite the opposite actually. They made my day easier.
Just a heads up, whoever you use, Yellow Cab has never been a good company to me. F*** those guys.

If u only take cash, post it somewhere or let it be know before we get in your crappy van thanks!!!

Great Service, professional drives!!! I would use them again.