TOWNE CAR

Wow, reading these reviews I had a VERY different (and much more positive) experience. A friend was in town and I had promised to take her to the airport. Unfortunately, I came down with the flu the night before and didn’t think driving with a high fever was a smart plan. I decided to book her a car but at 11pm the night before we needed a cab at 6am, I pretty much clicked the first link that said instant booking.
I received a confirmation email shortly after booking and at 5:45am this morning the driver was out front, courteous, and got my friend to the airport safely. For $ 45 it was money well spent.
My one complaint is that he was so early. My friend still had 15 minutes to get ready/​pack up and felt rushed because he was outside waiting. But otherwise excellent. I’m glad in my semi-​delirious state I took a chance without Unilocaling. I’d use them again.

DO NOT USE THIS COMPANY!
I used the online booking option two days before i needed a car and received a confirmation email. I called to confirm my booking and also called 20 minutes or so before the car was due to delay for 15 minutes, due to being stuck in traffic!
When the car did not arrive 15 minutes after it was due i called to chase up, the lady told me that a towne car had not been found to fulfil my order! WHAT, i asked at what point they were going to let me know to which she did not have an answer, she then asked me if i wanted her to order me a yellow taxi, i should have said NO and booked my own through the hail a cab app, i said yes and waited another 45minutes!!!
Towne Car did not provide a service neither did they accept any responsibility or apologise.
I would never use them again and a little annoyed with myself i did not check Unilocal before using them in the first place.

If it was possible to enter zero or negative stars on Unilocal,this company would get that from me. Sure, the website looks great but that’s all. They don’t tell you that the pick up time you give them is only an approximation. They don’t dispatch the call until thirty minutes prior to the time you gave them, so whatever car is in the area responds. If no one is in the area, the customer waits. They were :30 late picking up my boss at IAH due to this and when I called to complain to customer service, they hung up on me twice and put me on hold indefinitely 3 times. I guess they didn’t want to talk to me. I don’t know how this company stays in business. Complete IDIOTS!

WARNING – DO NOT USE THIS SERVICE
This was the worst service. I went online and booked a car to pick us up for my company Christmas party. I booked the car at 4pm for a 6:15 p.m. pickup. I received a confirmation number on the web. There was a note that said if you don’t receive an e-​mail confirmation within 15 minutes, please call the number.
I did not receive email confirmation so I called the number. After waiting on hold for a few minutes, I talked to a person who said, yes, we have you in the system.
So 6:15 comes and no car. We wait until 6:30 and call the number. The rep tells us that «there is no town car in your area, would you like a yellow cab?» Um, we scheduled a car to be in our area??? We asked how long that would take, she puts us on hold and the call is disconnected.
At this point, we are going to be late, so we jump in our car and drive. On the way, we call to see what has happened, what went wrong. The next person we talked to said, «we can’t guarantee that a car will pick you up, we are really busy.»
EPIC FAIL.

Terrible service, false promises, unacceptable. Ordered three cabs to go to a wedding. All three were late. Called customer service 6 times, every time was told that cars were on their way. Ordered town cars but was sent regular cabs instead after frantically calling them, asking when the cars are coming. If you want to be late, need unresponsive, disrespectful and just plain shitty service, call yellow cab. I am filing a claim with Better Business Bureau and the City of Houston as I dont think companies like that should exist.

I have to say that I am completely and utterly dissapointed in this company! I requested a service and did not receive what I asked for! At all! I requested a car for June 25, 2011 and was told 10 min before pick up that they «were having trouble finding me a car». I asked how long did she think it would take to get one and her response was «I have no idea?» We had concert plans and could not believe that this was happening. We had a reservation Order Ref # — 6 250 026. I also called 2 hours before pick up time to confirm everything. At no point was I told that this could be a problem. We ended up taking a cab to the Toyota Center. We also asked if this was going to be a problem coming home and she stated that she didn’t know??? I cannot believe that you run a company with such disregard for people!
DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!

This company is the same as Yellow Cab (based on the phone number listed by Unilocal). I initially called this company as an alternative to Yellow Cab because the reviews were so bad. I have not used their cab service, but when I called in, I was immediately frustrated. I was calling to know the rate to the airport. As soon as I said, «what’s the rate for…» the dispatch told me to hold on, he had to pass me to the rates department. Then I was disconnected.
I called back, was passed to communications department, then passed to a rates department, but not the one for flat rates, such as to the airport, then to the right place. The rate was $ 62 (it’s about a 30 minute ride in no traffic). I then called another private, town car company and the rate was almost the same: $ 65. I booked with them.