Legacy Community Health – Montrose Clinic

Do NOT GO TO Legacy Clinic in Montrose!
I agree with the other review dated from May of this year: this is a horribly invalidating clinic for patients with mental health issues and basically any other issues besides HIV/​AIDS or transitioning patients.
My partner was just treated unprofessionally, cruelly, and dismissively by the mental care doctor that is supposed to be helping her. She is hard of hearing and needs things repeated in a louder tone to understand. We haven’t been able to afford hearing aids and the clinic knows this. It’s in her chart and they’ve been seeing her for awhile. This doctor belittled her, spoke in an ugly, rude manner, and basically made fun of her during their session. My partner walked out and burst into tears in the car.
She has also been trying to get a referral to a gastroenterologist for months and months and the clinic keeps screwing up the paperwork. My partner has had to reschedule three times because they either send her to drs. that don’t take medicaid, the clinic does not send over the correct paperwork, with the correct codes, to the correct person, or they send her to drs. that SAY they take medicaid, then accuse her of having a ‘fake’ card. The drs. offices refuse to call the number on the back to verify and they refuse to see her.
It is reprehensible that this is supposed to be clinic for the gay community. We have had more problems here than at the huge, commercial healthcare provider she was with before. We changed so we could be someplace that understood her and someplace we feel comfortable going as lesbians. This is NOT it.
I discourage any lgbtq person from utilizing this clinic unless you have a need for sub-​standard customer service, unprofessional physicians and therapists, and a staff with little to no skill at negotiating the medicaid/​medicare health system. Do your health, self-​esteem, and wallet, a favor and look elsewhere for care.

Most of these reviews are old, my recent experiences have been enough to give any person with mental health issues more problems. Please do not come here and waste your time and money. They do not correct the problem, the front desk in the behavioral health department has the worst customer service I’ve seen in awhile. This place was amazing and I was so happy to improve my mental health, I felt on the right track. Recently I have several occurrences that I’m disgusted with. The management is new, and this is why I won’t be back again! I urge you to do the same

Great clinic! The staff was super helpful and tailored to my needs. They understood my concerns about my health and went above and beyond what I expected. Come here to get tested as well.

It must’ve been mid June of 2013 the first time I visited Legacy. I was young, jobless, and so new to Houston that I accidentally wrote California in the address portion of my application. I had no money, so naturally I was scared that I’d be denied testing. I had no reason to believe that I was sick, but I just wanted to know that I was starting off the Texas portion of my life in excellent health.
The sterile facilities, technologically advanced testing methods, and informative, non-​judgmental staff helped ease my anxiety right away. Since Legacy operates on a sliding scale, I was able to recieve necessary exams without financial hardship. Additionally, the gay and gay friendly interns taught me things I didn’t know at the time, regarding alternative safe sex methods.
Admittedly, I haven’t needed to return to Legacy for quite a long time. However, I consider the clinic to be an integral part of the Montrose neighborhood, and I’ll always recommend anyone of any background to visit.

Legacy is an amazing option for low income individuals. This is how health care should be! You only pay what you are able to, based on your income. This has been an absolute life saver for me. Without them I would not be able to properly treat my disability. So many doctors before them turned me down due to my income, or wanted a large chunk of money up front. I am forever grateful for Legacy. Thanks guys.

You’ll wait all day. I thought I’d check it out do a routine check up. Not a go to for anyone on a schedule.

I recently started going to Legacy (about 1 year ago), but unlike the individual that have posted their experiences in an unfavorable voice my personal experience has been good. I have insurance through the Affordable Healthcare Act (ACA) and Legacy was one of the Health Providers available for me to choose. I have found that both my doctor and the PA or NP are very attentive, understanding and respectful. I think we need to understand that the mission of this organization in it’s infancy was to provide a full scope of services and deliver a comprehensive medical package to individual who were uninsured and under-​insured that suffered with chronic health conditions. But, as the changes in the health care industry are becoming more challenging healthcare provider are having to reassess their medical deliver packages to include, wellness, prevention, and continue to provide care to individual suffering from chronic health conditions. However, there is no excuse for the behavior of the employees on the front end this is the initial exposure and experience of patients. We need to feel that the first concern from these individual is our health care, I will say that I also experienced a not so pleasant individual when trying to make an appointment, but instead of becoming agitated I asked if we could start again and we worked though the issue. I know this is not a review more of a statement if you would like real change ask if they have a consumer advisory broad and become part if the solution. Change begins with us!

Legacy just plain sucks worse than anything you’d find out in the Montrose Area after certain hours. When I had no other options, I went back over there and Legacy proved once again why healthcare is something that you’d better not go to low end places for. Can someone explain to me how & why the hell a full service clinic would give you an application for Hospital District Services rather than provide clearly advertised services that you paid to have an appointment for? I called a supervisor to report this person but all I heard is about how often this person’s actions occur rather than any attempt at discipline, a refund or any sort of resolution. The culture amongst the staff to avoid work and bullshit you kills the potential there. If you’ve got chronic issues going on, you damn well better find a way to pay for private care because these people scam on everything from appointments to services to scripts. You’d be better off drinking Robitussin. Like I’ve said before, they try to force you to get meds @ their Walgreen’s but it’s no secret that Walgreen’s has some of the highest prices around. Wal-​Mart, Kroger, Costco, and some other spots undercut a good deal of the prices that they ask for, depending on what you’re prescribed. Of course, that’s assuming that they will prescribe what you need or request. They have a lot of services but many of the doctors, especially the ones on residency out of Baylor and so on, lie about them despite clearly advertising them and in regards to the pharmacy on the premises. The prices are also questionable too, especially with some dental and optical services. That’s of course, if they’re not on any bullshit and will actually provide them.

I was a client for almost ten years. The quality of care and customer service has sunk below poor if that is possible. No calls are returned. There is hardly anyone left on staff that I recognize.

They used to care about their patients here, but that’s all over with. I’ve been going to Legacy for years and the last few have been awful. I have had enough. I don’t get responses when I leave multiple messages, I don’t get information from them, but I do get treated like an errant child when I break a rule they didn’t tell me existed. I’m now on my way to an urgent care center because the doctor won’t see me. No one will help me there. They all shrug and say «I don’t know what to say». They all know they are wrong, but no one will lift a finger to help.
I remember when they cared. I remember when they tried to help people. It was great. That’s long gone and what’s replaced it is broken and sad.
Do yourself a favor and avoid this place like the plague it is.
I only rate them one star because there’s no option for negative stars.

My insurance company chose legacy as my dental provider since they were in my area. It took weeks to get a call back and when I finally did they told me they were not taking new patients for months. I formed them that they should have informed my insurance company since I now cant switch my providers for 30 days… They didn’t seem to care or want to call me back ever… Their lack of communication cost me another 30 days with a tooth ache… ugh. :/

Words cannot express how fantastic Legacy is. Not only myself but many that have needed access to real healthcare from real healthcare professionals but don’t have any money are given help with love, respect, and truth.
Legacy has programs for ALL and none are turned away.
I’ve gone to Legacy for years and I always spread the word about how fantastic the care is. I even used to go to the old Montrose location, but I do like the fancy new glass building on California St. They have locations all over Houston and are continuing to expand so give them a try! I’ve also been to the Lyons location in Northeast Houston and even though they aren’t as fancy, the care is just as exemplary.