Lee’s One Hour Cleaners

Don’t go there if you have fine clothing. They ruined my shirt and then denied it was them. The tag from Lee’s was still on the shirt, however, so then they said it was an old garment. They didn’t even apologize. Not worth arguing and hassling with these people. Took my business elsewhere.

Unbelievable! My wife quit using them complaining of poor service and quality 4 years ago. Since it’s convenient to home, and I’m lazy, I continued with them. I especially liked the discount to their higher than market prices which I received from the local Kroger store (my wife also uses the Kroger receipt coupons, but for the nearby River Oaks Cleaners that she switched to. But the 11/​10/​2015 review was right. They are indeed ‘surly.’ They also are narcissistic, acting like they are doing their customers a big favor by doing business with us. The final straw… I notice they discontinued the Kroger coupons, and their current ones expired. The young woman at the counter (bear in mind I’ve been a customer for many, many years —-since they first opened) refused my coupon ‘it’s expired.’ Then they acted like I was a Martian when I asked them if they were resuming the Kroger coupons next month, and if they’d accept the expired (by 1 – 4 weeks) coupons. I was told, condescendingly, ‘well, we’ll take it this time, but no we won’t accept them any longer.’ And to my next question, «no, we will not accept our competitor’s coupon (still offered on the Kroger tape). Special people, I’m sure. But I won’t do business with people who act like they do me a favor accepting my business.

We just moved into the neighborhood a few months ago. We received a $ 10 off coupon without any restrictions and decided to try this place out since it was close and convenient. We dropped off 2 short dresses and 2 piece suit. The total came to $ 35. Honestly, this is expensive but we thought we would try it given the convenience to our home.
When we went to pick up our clothes, we presented the coupon. The lady at the front said that we weren’t allowed to redeem the coupon. Coupons have to be presented at time of drop off because they charge a different price when a coupon is used. What that means to me is that they charge a higher price so you probably end up paying the same amount with or without a coupon. What is the point of sending out coupons???
Expensive and terrible customer service, the worse combination. We will not be returning. How shortsighted of them. They lost another potential customer.

I use their service because it’s convenient to my commute home and they are able to do same day service. That’s it! I see no other reason use this cleaner. The women working behind the counter are consistently surly, and the prices are higher than average.
I’ve never had an issue with my clothes being ready on time, and the shirts always come back fine.
But in a city of countless dry-​cleaners, you don’t have to settle for poor service and high prices.

I am very upset with this place! I decided to try it since it’s very close and less expensive than my previous one. First, they lost my husband’s khakis and denied that he even brought the trousers to them in the first place. We just let this issue go. Another incident was when one of the staff members told me to just drop off the pile anywhere and when I placed my pile by the register, she yelled at me and told me not to put them there. I told her that she didn’t need to be rude, besides, she said «anywhere». At that time I wish I had enough energy to grab my clothes and go back to my old cleaners. I dropped off a brand new white comforter and when I got it back there was a huge yellow stain on it. Again they denied that they did that and never offered to fix it. Now, I really regret going again last week. This time they lost my favorite pair of trousers. Of course they denied this again and never bothered to look. I know what we bring to the cleaners. They don’t take any responsibility nor an apology for anything. Lesson learned… read the reviews first before trying something new. Sometimes cheap means cheap service. I hate this place.

This place seriously needs to change its name. I tried to take last minute dry cleaning here tonight (about 2 hours before they closed) and was informed that «there is absolutely no one hour service here, it’s just in our name.» Uhhhh what? How does that even make sense?
Both employees were rude and seemed completely disinterested in my business.
Despite the fact that this place is walking distance from my house, I will never go there again.

Crappy service, poor quality work and high prices. Lovely combo. Avoid using them. We just paid $ 11.60 for a skirt. When we showed coupons we were told they never accept them after the work is done. When we showed them before we were told to bring the coupons during pick-​up.

I had a king size Calvin Klein comforter cleaned here. When I got it home afterwards, I noticed a spot of discoloration that definitely had not been there before. I went back to complain and seek a resolution, but was told the manager was not available and that I would have to be called back. When no one had called me two weeks later, I went back in to inquire. The manager was there that time, but repeatedly suggested the spot was there previously and that it was not their fault. He went so far as to suggest my dog was responsible! After going around and around, I finally made the choice to leave without any restitution, other than the satisfaction of telling them I will never step foot inside their store again. Customer service here has always been dreadful. This was the straw that broke my back. I would strongly recommend avoiding Lee’s at all costs. There are many other dry cleaners in town and I will shopping for a new one.

I won’t be going back here. I took a Ralph Lauren blazer to be cleaned, and when I got it back, the buttons on the front had been replaced with ones that said ‘Ann Klein.’ I don’t know if the original buttons were taken off intentionally or by accident, but either way the garment was not handled with care.

They tore my shirts on two different occasions so I decided to stop using their service. They blamed me for both incidents, never acknowledging that they were at fault.

Lee’s One Hour Cleaner’s is anything but. It is false advertising. I took my clothes in at 1156 on a Thursday and they said it was too late because their machines were already shut down. I could understand if it was 5p, but 1156a? Also, once before they did not have my clothes ready at the time they agreed to and I needed the clothes for work.
I would not recommend.

Incredibly rude service. Brought in four pairs of pants for simple alterations. Came back 5 days later, was charged $ 50. Then noticed that two of the pairs weren’t altered at all. When I showed the cashier, she never apologized. Just said «well, do you want a refund or do you want us to try again?» In a bind, I had to leave it with them to (hopefully) complete the alterations. I thought maybe I was an anomaly and other customers certainly wouldn’t be treated as rudely as me. But, to my surprise, I watched as other customers came in and were talked down to and rudely brushed away.
I live really close to this dry cleaner but will gladly drive 10 minutes out of my way to never have to deal with Lee’s. Please stay away.

Lee’s Cleaners managed to lose a couple of clothing items of mine, a pair of charcoal dress slacks and a new Brooks Brothers dress shirt. Like the previous poster said, I’ll be taking my business elsewhere. This place costs me too much money to get my clothes cleaned.

I’ve never had anything but great service at this place. They’ve never made a mistake with my clothes, and the staff are very nice.
An example would be today. When I went to pick up my suit, there was a very irate customer in the store. She was yelling and throwing things about. The cashier remained calm throughout the entire ordeal. When the irate customer left, I mentioned something to the cashier about how I was sorry to see that she had to put up with such terrible people. My wife used to be a cashier ad a dry cleaner, and they constantly have to put up with customers behaving at their worst. When I spoke ill of the angry customer today, the cashier told me «the customer is always right», and politely asked me not to say mean things about her customer.
The staff at Lee’s do a fine job, and they do so politely.
Regarding the other review. Mistakes do happen at ANY dry cleaners from time to time. That’s just a fact of life. But at least at Lee’s, mistakes don’t happen often, and you always get good service.