La Madeleine

I have been going to this location since they opened and was pleased at first. The last three times I have placed and order for pickup it has been a nightmare when you go pick up the order. After waiting 20 minutes to go pick up the order I have to wait another 20+ minutes after arriving to receive the order which has been all 3 times. They use a call center to get the orders to the location and it looks like they don’t get submitted as soon as you call. There is one of the ladies who usually works the pick up order area and she does not work well under pressure. While standing in line today for over 20 minutes to pick up my order, 2 other people standing in line waiting for a while to pick up their call in orders also, stated how un professional she was. I think I will look for another place to pick up my lunch…

Amazing food as always, it’s La Madeleine. But this new location breaks the traditional style to the originality of the restaurant. This place is too bright, they need to adjust the lighting and the counter/​registry is not the usual.
I rather go to the one off woodway @ voss.

Went to their location, said Vive Le chocolat, as advertised by an email they sent me. Mini strawberry chocolate tart. They said they were out. I hate dumb people, and their marketing team. Makes them more stupid than what they are. How ignorant.

Dear Management,
I’m giving this two stars bc I called in to place an order and spoke with SHEENA, who was probably one of the un-​friendliest people I’ve ever spoken to.

I love la madeline but this location has always been so off putting. The employees, chefs, etc (minus the one boy cleaning tables and smiling at everyone) have a very strange «vibe». I’ve returned 3 times only because my best girlfriend enjoys the chain. Handing food to us at the drink station while our hands are full. Making sarcastic comments such as «really?» when i ordered quiche. Really?! Way to be professional guys. Really.

I come here a handful of times every month because I work a couple business suites away. When I first came to this location around the end of May, the service was pretty bad. I ran into a few rude people, however as of lately, I have been getting nothing but genuinely kind people ringing me up. Love their Chicken la Madeleine, and I am literally obsessed with their mushroom sauce. It’s soooo good. Also their fruit tarts and chocolate croissants are yummy.

Disappointed in the service at this location. A lady named Linda or Lucy first forgot to bring my food up once it was ready. Her words «i’m really sorry about the wait, I was talking to my manager and I forgot to bring it out». This was roughly 25 minutes. After i finished my sandwich i went to the fount to buy a pastry, salad and a soup togo. Once it was ready they set the bag on a counter without saying a word and walked off. I came up and asked if it was for me. Reply «yes, sir». I asked if everything was there and again the lady said yes. Now its a restaurant and so guess I should’ve double checked even tho it was slow however i didnt check until i got home. They gave me the wrong salad with out the soup i paid for. My receipt and pastry where in the bag. Anyways disappointed in the service.

Love everything about this place. I usually get their chicken pesto sandwich it’s delicious. Everything is perfect except their Caesar salad … wasn’t fresh last few times other than its a great place

Love the fruit tarts and the eggs benediction but the 4 stars are due to them not serving the eggs benedict after 2pm :(

UPDATE on my previous review: Doing better on take out orders. Staff seems to be more friendly. I’m not giving 5 stars because it’s not «wow» service, but it is better. Keep it up!

I love La Madeleine but this new location is terrible! I hate the setup. Its confusing that the food line and bakery line are together & there is no actual food line to go thru. They totally skimped on a salad and I had the driest sandwich. I was so disappointed as this is so close to my house but I will not return. At least the Voss location is near & that one is always great!

This is one of my favorite lunch spots! The food is great and the atmosphere is very homely and inviting. They even have a fireplace inside! Okay, it’s fake but it looks great and it gives you that livingroom feeling, especially when it’s cold outside. Coined as a «country french café» you will enjoy anything off the menu. The soups, salads and sandwiches are great. Oh let’s not forget about the variety of delicious desserts that are on display. Their in the display case as soon as you walk up, so you have to get one. They leave you no choice.
You have your choice of breakfast, lunch or dinner. You can choose dessert at any time. For breakfast, you can choose any one of their famous specialty dishes: Parisien Eggs Benedict (my favorite), French Toast or Quiche. For lunch, my favorite is the Chicken Parisien sandwich (half) with a petite Ceasar Salad and a cup of Potato Soup. Any soup or sandwich is a winner. For dinner, I recommend the Roasted Salmon and Dill Sauce entrée. I’ve had this for lunch also, and it’s a definite winner. There are many varieties to choose from at any time of the day, so you will not be disappointed.
Located at the front entrance of the HEB Store strip center, there is plenty of parking. The restaurant actually designates a section on the side of the restaurant for patron parking. Upon entering, you can grab a menu to make your selection before heading to the counter to place your order. There is complimentary bread, which I recommend if you are having soup. They go so well together.
Whatever your taste buds are when you walk in, you can’t go wrong with anything on the menu. I promise you will enjoy every bite!

I have picked up to go orders from here many times now, and have not had a negative experience.
The food is consistent with other locations. The customer service is on point. The food comes out quickly and correctly. I can always find decent parking.
This is a new location and thus set up differently than older locations. It does not have the long bar to walk down with tray in hand, or have the salads and other foods on display.
I prefer to come to this location to pick up food than the one on Woodway due to better parking.

It’s a great place for hanging out with friends. Beautiful decoration, great atmosphere. Their entrees are so-​so but the soup is great. They also provided unlimited bread and spreads. The price is reasonable for this place but not worth it for the food.

I really want to like this location because they are conveniently located by my place! But a couple of weeks ago I ordered a salad togo right before closing time and I got home only to find my salad with no dressing! Today I ordered a few things and I got in my car and thought I better check my order before I get home and find something else missing… Sure enough, they forgot my soup… That’s two times in a row… Luckily I didn’t leave and went back inside to get my soup!.. They really need to get it together considering they’re a brand new location and need to make an impression. At least check the orders to make sure everything is there before you call them out and give them to your customers… Oh and it was a manager that put my order together and gave it to me.

It takes 15to 20 mins to make a scramble eggs and a pre made bread for breakfast. The place is only 20% occupied with ample of amount of staffs walking around. The scramble eggs is not two eggs portion like stated on the menu.

Ordered a chicken Crêpe and first few bites I found the cartilage from the center of the chicken breast. Next few bites I found some bone! Manager offered a coupon for next visit but no apology or assurance it wouldn’t happen again. He was not surprised to find chicken scraps in the food. I was excited this store was opening but will never eat there again. Prontos has much nicer staff next door, Thank you!

BEAUTIFUL décor, clean, well kept good food. The best la Madeline in Houston. Friendly nice staff working there. I highly recommend a visit to this location.

Really good as usual. La Madeleine recently opened at this location. It’s food is the great la Madeleine quality I’ve come to love. I was able to order my dinner online and pay for it online.
I have never eaten a sandwich to date so tonight was the night to try it out. I ordered the turkey and a Brie. It was amazingly delicious. It contained Caramelized onions, apples and Brie. I think I have found a new favorite.

Brand new location. They have done a great job with the interior. Nice ironwork accents, fireplace, and compartmentalized rooms give a cozy feeling for your meal. Their staple french onion soup was very tasty on this cool night. The special mini cinnamon crème Brule was the perfect desert size and taste. I opted for their strawberry and spinach salad.