JoS. A. Bank Clothiers

My fiancé and I were very excited to start shopping for suits for our wedding. He and his seven groomsmen are all looking to purchase a suit. We started at Jos. A. Bank because they have an excellent reputation for quality suits at an affordable price, and my fiancé has purchased a suit from this location before. Unfortunately, we had a very disappointing experience. We were greeted by the assistant manager and so naturally we assumed we would be getting excellent service, this was not the case. He started by giving us a pitch on their rental program, we said we were more interested in purchase so we all moved on to a different section of the store. He repeated several times «as far as weddings go, the tighter the better» adding «let’s just shrink wrap you in there.» We have never heard that, nor do we exactly agree, so we awkwardly laughed it off and kept going. He fitted my fiancé in a suit jacket that had a good fit. It was a Slim Cut design. He asked my fiancé what his waist-​line size is. 36. He responded by saying that «the pants that come with a jacket this size can only be let out so much. You have 6 months until the wedding maybe you should try not eating a few meals so you can fit into a size 34 pants.» He repeated this several times saying «just stop eating for a few days; these suits should be tight but not too tight.» He had a smile on his face, but he was completely serious about his suggestion. We did not find this funny or cute. Next we presented a coupon that I received during the «Bridal Stroll» sponsored by modern luxury bride magazine to confirm that it would work for a group rate. It is a two-​coupon packet, one for $ 40 off of each rental in a group, and another coupon for 50% off of one purchase. He had never seen or heard of this bridal coupon deal and his immediate reaction was to say this was only applicable for rentals. We told him that we had been instructed that the 50% off coupon could be used for any purchase. He examined if for several minutes in a skeptical manner while shaking his head, presumably trying to find any way to not allow us to use the coupon. He had to be specifically shown on the back of the coupon card that it was for any purchase for him to be convinced. Finally we asked if he could show us some suits that were less than the $ 800 suit we had been previously talking about. He did a quick look around the store without taking a single step, then said «$ 800 really is the new „starter price“ for a suit. If you want something to just throw on, just to get the job done, you could buy a $ 200 suit at Men’s Warehouse, I guess.» This again caused us to feel very uncomfortable and as if he was talking down to us, we quickly and politely left the store. After this visit I’m sorry to say we will not be shopping at Jos. A. Bank again, and we’ll take our order for eight suits elsewhere.
This happened on Monday 10/​12/​2015 at about 2:00PM at the Highland Village location on Westheimer in Houston, TX.

What a disappointing situation. Set up an appointment on their web site and selected favorites but when we arrived at my confirmed appointment time, no one knew anything about our appointment. At first, they could not operate the tux rental appointment computer. Once they found my name, none of the information I saved on their site was «available.» Three salesmen stood around the computer trying to figure out how it worked while not a single one of them tried to help me with my tuxedo rental needs. My fiancé and I roamed the store as the three tried to «figure out the computer.» They asked me for my information, which I happily gave them and then a few minutes later, they needed it again since they lost it in the computer. I finally told them of the favorites I saved on the site and he showed me a sample. They never asked if I wanted to try something on, consult with me on my needs or even bothered to apologize for their computer failure or their failure to operate the computer. I have purchased many suits from Bank but this was a horrible experience. As they continued to work the computer, my fiancé and I left. The real failure was they had my cell number but no one bothered to call and wonder what happened to me or why we left. I guess they do not want my business. If I wanted to deal with amateurs, I would have gone to see Al at the mall!!! I was horribly disappointed by the poor customer service at what I thought was a higher end clothier.

I wasn’t very impressed with this store based on my experience. Most of the selection (not just this store, but all Jos A Banks) is very old fashioned. Because I had a gift card, I had to purchase a suit over 4 weeks ago and I still haven’t received it. They’re now on their 3^rd try with my alterations. The most insulting part was when an old salesman with cigarette breath tried to argue and convince me after the 2^nd try that the suit fit fine despite an obvious bulge behind the collar. He would actually push the bulge down with his hand, pull the back end of the jacket out, and then tell me with a straight face that he couldn’t see anything wrong with it when it was still obviously there.

After the dismal disappointing borderline unprofessional service I received at the location in Round Rock to rent a tux I was greatly pleased and impressed with the professional attentive friendly service I received a this location when picking up my tux. The young man (whose name I unfortunately don’t recall) greeted me upon entering – wearing a sharp looking suit and tie (unlike the lethargic casually dressed young man who greeted and waited on me in Round Rock) and extending his hand to firmly shake mine. His positive professional attitude and demeanor is what the manager at Round Rock should take notice of and instill in his staff. The slacks and shirt still did not fit correctly, as I had expected based on being sized larger then anything I wear or have worn, but I made it work as I didn’t want to possibly stress or embarrass my girlfriend who was with me. Kudos to the staff and particularly the young man who assisted me that day (March 6 around 1600/​4pm).

The one star is for the level of incompetence from the salesperson and call center experiences. The salesperson did not know of their current sale and quoted me an incorrect offer. While trying on one suit, he picked several others out without attempting to even discern what my tastes are and needs. This person was more concerned about meeting a quota than gaining a long-​term client. I ended up spending $ 1200 at across the street because I was amazed at the poor level of service and knowledge about their product.
On a separate note, I called in an order to the call center about 1130 pm central time on a Monday and checked the web site on Wednesday to see the status of my order. I just checked the website and the confirmation number did not appear. So I called to again to their call center and spoke with the most apathetic American call center I have experienced in years. She explained to me that the after hours call center and system is not connected to the normal j banks system. She recommended I call back during the day to see what was going on. I asked her if I could place the order with her and she said yes. I placed the new order with her and then asked how can I cancel the «existing order» form the non-​US call center and said I have to call back tomorrow. This was such a disappointing call on so many levels: people complain about speaking to a non-​US call center representative on the phone. Regardless of the feeling, at least they care. I felt as if I had interrupted the American call center from her Facebook or something. She didn’t care about my situation and was more than happy to not help me.
These three experiences have helped me decide to avoid j banks in the future and spend my money elsewhere.
If you want crappy service, an apathetic tone from reps, ignorant (of their offerings) staff, and a company that cannot even have a single point of entry system, then please use j banks!

My husband has spent thousands of dollars at Jos a Bank and I still wonder why. Every time I have walked in, the people are RUDE. They do not acknowledge you if you are not in your work attire. Today we went in to purchase two suits. We had a gentleman who was new and still learning the ropes. He was extremely nice and did the best he could. When he needed the assistance of the manager, the other employees said he was at Kroger. AT 5:30! Isn’t the the time you should be available? People get off work at that time and will be coming into your store!!! The employee helping us had to ask multiple questions throughout our transaction and had to continuously go and find the manager for help. He seemed irritable, unavailable and flat out rude. This location is horrible! If we lived closer, I would go to Highland Village, because the manager from that location was amazing.

Overall, Jos. A. Bank sells basic clothes for the average American man. Although short on style, the clothes are of decent quality. However, beware of buying anything that is not featured in one of their many sales events. You’ll pay Brooks Bros. prices for clothes that are anything but Brooks Bros. style and quality. As far as the W. Gray location goes, the service is usually pretty spotty. Sometimes a salesperson will greet you and ask to assist but more often than not, you are on your own whether or not the store is busy.

My fiancé and I went to Jos. A. Bank to look at tuxedos/​suits for our wedding. We were not sure what style & colors we wanted. As soon as we arrived, Walter greeted us and began helping us. He showed us the styles and colors that they had, and also helped find the right fit (which is the most important part of a suit in my opinion). After that, he took the various options to the dressing room and let me try them all on. In addition, he brought various shirts and ties over that my fiancé wanted to see me try on. Overall, it was one of the best shopping experiences that I’ve had, and will be giving my future business to this store.
One last thought — The whole buy 1 suit, get 3 free idea is kind of bizarre to me from the consumer side, but works great for a wedding party or someone who wears suits often.

Ain’t nothing wrong with an off-​the-​rack suit or tuxedo — especially when you’re in a time crunch. I accidentally misread my college bestie’s wedding invitation and didn’t see the «black tie affair» blurb. Ooops. With my gf’s wedding just a week away — and a beau completely ticked off about the whole sitch — I promised to buy him a tuxedo in time for the event.
JoS A Bank certainly helped us in a bind, but there were a few avoidable hiccups along the way. A shirt that order that didn’t come in on time — though it was promised — a manager that wouldn’t accept fault and blamed «the new guy,» and so-​so customer service when we went in to try stuff on… I’m not 100% certain I’d come back in again unless I had no other option. But I do like the fact that I was able to get a tuxedo for under a grand (around $ 600 before alterations).

As always, it’s a great experience to work with JAB to make me look as good as I can, challenge though it may be. At this location, David was very helpful, and I was very pleased with the clothing solution I was looking for, delivered in an efficient amount of time (not a fan of spending a lot of time looking for specific «clothing» solutions — just go in, tell them the situation you’re looking to address, and have THE solution magically appear – which more or less happened with David’s help in this case). The clothes are priced so they can have «spectacular» sales where you end up payingwhat feels like a fair price in the end – not cheap, but for the solid quality of the clothing, fair for everyone. As long as you know that, and keep an eye on their promotions, you’ll be more than happy here.

— Wedding Tuxedo Rental —
If you are in search for a tuxedo rental and you don’t know much about them, then this review is for you.
I own several suits, but I don’t own a tux, never needed one. I assumed I could find some info on the internet, but nothing was too helpful. I finally decided to just drive to an AL’s Formal wear (near the galleria). As I said, I didn’t know much beyond lapel types, I assumed the person working at Al’s would be a wealth of knowledge and help me in my decision… I was wrong. They do go over a few tuxedo types, and tell you the difference between the 3 lapels, but then that’s it, they wanted me to reserve a time to try on the tux’s and I still had no idea about what types of tux’s they had. I left without an appointment and drove to Men’s Warehouse on Gray street, where I had purchased my suits. The helpful experience I had recieved when I bought my suits was now replaced with indifference, as I was shown a small corner of about 5 tuxedo’s. The salesperson in fact, stopped mid-​sentence to go and help another customer who was walking aorund with suits. I guess the $ 1500 you will drop on a couple suits trumps a tux rental, but as a repeat buyer, I thought I’d get better service. Finally, just as I was about to throw in the towel, I saw there was Jos. A Bank across the street. I was doubful as I went inside, as they do not have actual tuxedos for you to see. But, I was soon led to a tux rental area where the sales lasy brought out multiple books filled with tux rentals. She went over the different types and selections. Soon, the GM of the store cam over, and together with the sales lady, he went over different types of tuxedos, the different cuts, the heaviness of the material, basically he informed an uniformed customer (me) on tuxedos, which is all I really wanted. I picked out a nice 3 piece tux, which had a base price of $ 189 and I upgraded several things to $ 230.
Now, I know Al’s was cheaper, but the service and quality that I got here more than made up for the extra $ 50 dollars or so. I also feel that salespeople are the representatives of their stores, so I hold the stores accountable for the actions of their workforce. I expect that if you work at a place that rents tuxedos, that you should be knowledgeable and helpful in renting the tuxedos. So, if you know about tux’s and exactly what you want and don’t mind casual indifference, go to AL’s or Men’s Warehouse — BUT — if you don’t know much about tuxedos, want to be informed, have quality service, have a big selection to choose from and don’t mind spending between $ 150-​$ 200 on a rental, then go to Jos. A. Bank on Gray Street.

The clothes at Jos. A Banks are high quality and you can get very good deals because they are always running a special of some variety. The sales people are also very professional. I recommend going during the week (rather than the weekend) for personal attention.
That said, the alterations department, at least at the West Gray location is a joke. You will wait a long time and they will not be right. I would recommend having your alterations done elsewhere.

I had an extremely pleaseant trip to this store. This store sells suits, polos, and shoes. This store targets mainly business professionals i think. When i walked in i was greeted by a Young Man named Chat. I simply told him what i was looking for and that i was still a little unsure of exactly what I wanted. He took me right to what i was looking for and was out of the store in a matter of minutes, This kind of stuff excites me because shopping is not my favorite thing to do. Plus they have iron-​free dress shirts, which i think is the greatest invention. They are a little expensive but not to high at all