Niva Nails

Ive been coming here for 3 years. Tammy does pedicures and she is great my mom loves her. I get powder nails with Helen or Brian and they are great always leave my nails how i like them. Very professional.
It is always best to make an appointment because on weekends it gets packed.

At first I liked this salon. The owner was very hospitable. I was only being serviced for pedicures. I decided to start doing overlays about a month later. I was very dissatisfied with the young male nail tech. He’s always rushing never being theral with the job. He doesn’t take off all the nail Polish. I pointed that out and he ignored my concern. He then applied the solar power on top. You could see the remaining Polish under. I asked for a cut down on one visit. These same tech grinded them down very blunt. When I explained I don’t like my nails shaped like that, he insisted they were fine. I know how I like my nails, because I am the person who pays for them and has to wear them. I also saw him not remove all the Polish on an elderly customer. She explained you could see the other Polish under the new. I will not be returning. There is to much competition to be unhappy.

I used to love this nail salon. They were always ahead of the trend, the prices were competitive as well. However after they got new management the customer service went down. I went to the shop one day requesting a refill and a pedicure it was 11 AM. I asked can you have me out of the shop by 2:00pm. It was a question, not a request. They said sure that’s plenty of time for the services I was getting. However at 1:40pm they hadn’t started on my refill (they did complete my pedicure). I asked them are they sure they can get me out by 2 PM. They said no, I asked why did they tell me they could, and they said out loud we just didn’t want you to leave, so we said we can do it. So, lying is apart of their work ethic.

The two stars are for service and my satisfaction for the first week after my full set.
I had to ask them to be a little more detailed in my pedicure. I hate micromanaging pedicures, but it has to be done.
Helen did my full set and it was amazing, for 7 days. After that half of my nails started lifting. I would normally march right back up there, but in this case I was on vacation for another 7 days so I had to deal.
I liked the shape and color of my nails but that is it. They are about to pop off as I type.
The customer service was great, Nina was very nice. Other than that, I would not return.

I must admit I haven’t always enjoyed everything about this salon, until now. They are under NEW management and changes have already taken place in the short amount of time that they new owners have been there!!! I’ve been a customer for over a year now and I’ve never seen any pests, but after talking to Nina on last night she informed me that the pest problem has been corrected!!! She has also removed all of the old polish that was watered down by the previous cheap owner! New bottles of regular polish as well as new colors for shellac! New up to date products are coming soon!!! My manicurist Tracy is the best that I’ve had in a long time. I never have to worry about her rushing when someone else enters the salon and I’ve been to quite a few other salons that do that. This salon is definitely a place that I’d recommend!!!

First of all, a ROACH crawled down my chair and I fell on the floor trying to get away from it. Then the manicurist told me it was gone and it wasn’t. Followed by her saying she killed it when she didn’t. Followed by her telling me she saw it go somewhere else when it didn’t. I finally got her to agree to move me to another chair.
THEN the manicurist lied about the pricing. When we walked in, we told them we wanted pedicures. The manager told us to go select our colors. When choosing a color, we noticed a sign on the wall about a special pedicure for $ 40. We asked if that was the price for a regular pedicure. She told us the price was $ 30. She said the prices were $ 30 and $ 40. However, when another customer came in and was getting a pedicure, she asked her manicurist how much a pedicure was and was told $ 20. So I asked my manicurist about her telling us $ 30 when the lady next to us said $ 20 and was told that we requested the deluxe pedicures. When I spoke to the manager about it, the manager said since she’d already done the work, she didn’t care that we were told the wrong thing and that I had to pay $ 30. I told her it was $ 20 or nothing and she said I was the worst customer she’d ever had.

I went there on a Friday two of my nails broke that weekend went back to get my nails fixed and they wanted to charge me… which by the way they already did a shitty ass job on my nails and then you’re trying to charge me again for another shitty ass job and plus for a service that is usually free at any other nail salons that you go to especially if you were just in there a few days ago. Also very poor customer service as well… will not be back here

I went there last Wednesday April, 10, 2013. The original owners sold out to the new people. This place, eventhough new, do not sterilize their equipment. When one of the men who was there to do my nails finished giving this lady a pedicure, came and put the instuments down on my table. I asked him what was he about to do, and he said that he was ready to start on me. I asked him about sterlizing his instruments, and he informed me that they only sterilized at the end of the day, and told me that I could leave if I didn’t like their policy. So I left, and will file a complaint with the Texas State Board of Examiners. Not following state policy and procedures are one thing, but asking me to leave their premises, is very bad customer service. I will never go there again.

If you look at my reviews– I am extremely hard on nail spas. This has been my expertise having been in the biz over 10 years. Most people might rate this place higher than me — but knowing what I know I can’t give them more stars. I did go into this place trying to not to be so picky especially considering the price point but one major factor made me cringe with horror. Ok — here goes:
My nail tech did not speak word of english. Not one word. Seriously. I had to do hand signals to guide her to what I wanted. When my nail polish was tough taking off she pulled out a DRILL. How are you going take off polish with a DRILL? I was like NO WAY. Ok– be calm– strike one.
She pulled out cuticle nippers to cut my cuticles and I told her I just wanted them to be pushed back. No cutting (I get terrible hang nails). She did not understand me. A male coworker had to come explain it to her. It was so weird because he then took the cuticle pusher and proceeded to show her how to push cuticles back. UMMM. Aren’t you licensed? They teach you that at school before you can get your license. Strike 2
This was my breaking point. When she brought out the implements, they should be in sealed sterilization bags. When they are put through the sterilization process these bags crinkle and change colors. The bag she brought out was not sealed and was not «cooked». When she pulled out an implement it still had skin from the previous client… which means they didn’t even clean & wash them with soap. This is a MAJOR no-​no. You can contaminate someone with dirty tools. They carry harmful germs and bacteria. You can easily get Hepatitis C from dirty tools. It is the LAW for you to sterilize your implements. I was thinking while I was sitting there: most people won’t know the difference. I do because I have owned a nail spa. I wonder if they do this all the time and how many people they can be exposing to this? Major strike 3.
Nothing else matters– I won’t even get into the terrible nail polish job I had her do twice because it was so thick and sloppy.
I am going to soften the blow by saying the spa itself is new and very clean. They were very busy on a Sunday so they do have many fans of their work (my sister included).
My husband gets mad at me because he thinks my expectations are too high for the cheap places I am going to. He should have never said that– his wallet will be hurting now that I am returning to the higher-​end nails spas. Lesson learned.