J.Crew

Short Summary: Excellent. Attentive, keen, knowledgable, and professional service.
I stopped by to pick up a different size that was all out in the Galleria location (the service at that location was impeccable, as well). As I browsed around some more, Tu, a store associate, checked on me several times to ask if I needed assistance, a dressing room, or to take items I had found back to the dressing room. Excellent attention: Just as it was getting a little difficult to browse because of the accumulation of hangers in my hands, there she was to make life a little easier.
Patrick, while I was in the dressing room, was attentive in finding size changes, checking on fit, and the usual dressing room concerns. But another pleasant surprise was his value as a source of fashion advice, and in answering questions about the clothes, their fit on my body in accordance with my stated preferences, the intended purpose of the clothing type, and even social dressing conventions. He answered all my questions honestly and professionally, and even one I had after I got home!
Very pleased. Keep up the good work!

Nice friendly staff and good selection of styles seen on their website. Pricing is great during their sales which occur quite regularly.

The clerks at this store lied to me. I was checking out, and they asked for my email address. As a matter of policy, I never give it, because I don’t want spam, so I said no. They assured me that it was not promotional, just to track my purchases. Lo and behold, this morning, I get an email from J. Crew.
If I come to your store to spend $ 270, I do not expect to be lied to, or shilled to when I specifically said I didn’t want to be. Patrick was very helpful, but overall, I am disgusted that this happened.

I would give this store no stars if I could. I have never met such rude people in my life. I’m not sure if it’s because they don’t think I fit the J Crew image but absolutely no one greeted or offered to help me. I asked if a particular scarf was available and they told me they were sold out, but right when I left the store, I spotted the scarf on the bottom corner of a shelf. When I proceeded to check out, they told me student discount was not accepted which makes no sense because I never had a problem with that at the galleria store. Long story short– do not shop here– there’s no selection, the staff does not know their products well, RUDE customer service, no student discount.

Found exactly what I was looking for here! The entire staff was helpful and attentive. Definitely going back!

This is a beautiful J. Crew store and it is located in a more recently updated part of Highland Village (on the south side of Westheimer, just east of the train tracks next to where Tootsies used to be). Parking can be difficult in the adjacent lots, so I would suggest coming earlier in the day right when the stores open, or later in the evening after rush hour traffic. Valet parking is «free» and you need only tip, but wait times can be long when the attendants return your car. There is usually plenty of space in the free parking garage across the street (next to P.F. Changs), but that will require you to cross Westheimer on foot, which can be tricky (and dangerous!) when there are no police working to assist with the flow of traffic.
The store itself is small but they do manage to pack a nice selection of clothing, shoes and accessories into the space, and the racks are kept neat and tidy. While others complained that the service here isn’t up to the standards of the Galleria location, I personally prefer the hands-​off approach of the salespeople here. When I need help, I’ll ask for it. In the meantime, you can greet me upon entering but you don’t need to follow me around and ask me every 2 minutes if I need help with anything. They are not pushy here, and I appreciate that.
For those who have never shopped at J. Crew before, the prices are higher than average, but the quality is better, too. J. Crew does basics very well, and spending a bit more on these items will last you years longer than, say, the cheaper version sold at Target, assuming you take proper care of the garment. (Don’t get me wrong, I LOVE Target and shop there almost weekly, but they don’t sell «forever» items.) J. Crew always has seasonal fashion-​forward options without being overly trendy, and their pieces make a statement. They sell fun travel accessories, too, and small gifts (cute socks, scarves, key chains, etc.) that would please even the most discerning individuals. I am unable to shop here as much as I would like, but they have frequent sales (especially online) that allow me to purchase coveted J. Crew items at a severe discount. When I think about it, I don’t think I’ve ever paid full price for anything at J. Crew. at this location, on their website, or otherwise…
Don’t forget to present your student ID (nobody says it has to be current) at checkout to receive an additional 10 percent off!

Like any other J. Crew location when it comes ambiance. The selection is not as expansive as the Galleria store and when you have to deal with the headache of Highland Village traffic and parking, it’s not worth a visit. Stick to the Galleria location!

Popped in to exchange a dress for a different size (partner, not me!). Easy throughout; we shop at J. Crew and this particular store often. Love the couch adjacent to the changing rooms. Excellent exchange policy, well executed.

I’m so glad I don’t have to make that commute to the Galleria just to visit J.Crew. Although this one is conveniently located in a strip, the parking is horrendous. There is the option to valet at Escalante’s, but I choose to get here a few minutes before their doors open.
I receive more attention and better customer service here than I do at the Galleria. I think they are short staffed on some days though. In the mornings you will only see two sales associates on the floor and at least ten customers running around tearing the store apart.
The presentation of the store is very clean and I like how the men’s shop is separated from the women’s shop.

Good luck getting help in the men’s section… I buy a lot of J Crew, but this was my first time at this location… saw a number of shirts I liked and was trying to figure out sizing but was ignored. When we finally cornered one of the staff so he had to acknowledge our presence (both guys had walked by us without making eye contact multiple times) I was curtly given access to a dressing room. Meanwhile, my wife went to inquire about a pair of pants I liked… I never heard a word again from either sales associate while she had to ambush one at the register to get her questions answered. I will make the trek out to the City Center location from now on.

The men’s section SUCKS. Not one person offered to help me. One person literally sat on the couch gossiping with another associate while I walked around and ignored me.
I’m not happy and I was in there browsing for a while. Two stars because the clothes are great.
Jarred B is an amazing stylist and I was sad he left to go to Ralph Lauren. But now i go there ;)

So a J. Crew storefront has opened in the Highland Village. This is the 3^rd storefront in Houston with the other stores located in the Galleria and CityCentre. J. Crew is what I would consider on the high end of affordable but the quality of the clothing is solid such as their shirts, suits, chinos and shorts. I wouldn’t recommend buying their clothes at full retail and to take advantage of the various sales that they will have. I went here on a Sunday morning to take advantage of such as sale only to find myself and others slightly confused by the locked doors. There were no store hours posted outside the door and there were several people meandering around highland village until 12 when it opened. I liked the design of the store as it has a dedicated area for men and women clothing with their own entrances. The more casual clothing is placed in front of the store with the more formal clothes in the back. The clerks were helpful as they placed what I wanted to buy at the counter as I continued to shop and checked me out within a respectable time.