Houston Marriott Medical Center

5÷31÷16
Avoid this hotel like the plague. As I write this review, the lobby is undergoing heavy renovation and nearly every escalator is out of service. Terrible location for a business meeting until the construction is complete. The front desk was understaffed and our reserved rooms weren’t ready when we arrived at 2pm. Completely unacceptable. Service at the front desk was unhelpful and offered no solutions other than to wait it out. I recommend any other competing hotels in the area, paying a little more to avoid this Marriott would certainly be worth it next time. Worst Marriott I’ve ever been to.

I stayed here for 3 weeks while working in the area. The front desk was really great at calling me by name. The evening concierge was awesome with gourmet level foods. They usually offered salad with all of the fixings, a cheese board, fruit a veg two protein choices and a carb side. They really offer a well rounded meal in a beautiful environment on the 25^th floor. Evelyn and Judy J were the hostesses with the most. Always warm n welcoming I ate after working out so to ensure that there was food available I would have them wrap my plate for me. Breakfast was the same everyday sausage, eggs bread assortment fruit. Despite the people begging for money everyday on my way to work I really enjoyed my stay there. Evelyn and Judy spoiled me because not all of the Marriott hotels offer a spread like that for evening concierge. I really hope that my company puts me back there when I return in may.

The hotel is very nice. We always chose Marriott when available since it’s always so clean and the staff professional. This time the room did not measure up. It was actually the bathroom. The toilet was filthy, with urine all over it and on the mat in front of it. Quite gross. On a positive note, the staff was exceptional. Especially the host in the concierge lounge, Evelyn Vergara. She was warm and inviting when we arrived in the lounge. Very helpful and professional, and much appreciated.

Nice facility, however, the rooms stink. I stayed last night, 12/​21/​2015, and that room stunk. I checked out and checked back in the next night and that room smelled like body odor. The initial bed was ok. This bed is wore out!
I don’t recommend this place. So many nicer places in Houston.
Oh, the shuttle service only runs once an hour into the medical center.

We were in one of the newly renovated rooms on the fifth floor and it was great. Nice layout, clean, modern, comfortable beds and plenty of outlets and usb ports. We also made good use of the free shuttle which will take you anywhere within a two mile radius. Front desk was courteous and check in was painless. Will stay again.

Gluten Free Review
I stayed here about one week and it’s pretty legit for $ 127 a night! Be sure to ask for a room on the upper floors (AKA ask for a free upgrade!) — they have access to the concierge rooms and complimentary breakfast. (Full disclosure: They charged me for breakfast one morning and I’m not sure why. When I asked for them to remedy the situation they directed me to accounting.. . boo on them. Not great customer service.)
If you go within a couple weeks or even a few months of me, expect to be bombarded by lots of «coming soon!» advertising. The hotel is currently going through renovations and you will be sure to notice them as the hammering, nailing, and pounding starts daily at around 6am.
Minor grievance: The lobby Starbucks closes on the weekends and usually at 2pm on Weekdays. So plan your coffee runs accordingly.
NO FREE WIFI
It’s unbelievable to me that a major hotel chain is still charging (a lot!) for WiFi. In this case I did pay and must admit it was extremely fast. Tip: pick up or bring a wireless travel router if you want to connect more than one device. Note: For some reason they offer two speeds of service: slow and fast. Isn’t that illegal? It’s like charging me for hot water! C’mon Marriott!
DO NOT VALET PARK
It is $ 25 per night.
There is no indication on their site about self-​parking because they want you to valet. When you arrive, just pull past the valet, up into the garage and you will pay only $ 11 overnight and you can get your car almost closer than valet (super easy and close). just park, get in the elevator, and you’re there.
The beds are pretty comfortable, the bathrooms are super small but clean and tidy. I had no hypo-​allergenic prblem with the bedding what so ever. This has been a problem in the past! I do travel with my own sheets!
I got room service one night and they do have GLUTEN-​FREE bread (It’s not Udi’s, but it is gluten-​free). The food quality was excellent and their french fries are the best I’ve ever had.
This hotel is located directly across from the Houston Methodist Hospital so I would definitely recommend it for visiting patients, doctors, and families. All in all the staff was super friendly, the rooms were clean and tidy, the price was very reasonable, and the bar and restaurant were wonderful. I’d stay here anytime again.

Great Service — Not So Good With Cleaning
Stayed here for a trip to see a doctor just down the street. The «Good» about this hotel is that it’s very apparent that the staff is extremely well versed in catering to guests who are there for the medical center. Extremely friendly, helpful, flexible, and courteous. And the location is unbeatable if you need access to the area hospitals. They got my reservation right, my requests were all performed perfectly. The beds were comfortable, and the air conditioning, while quite loud, was able to keep us nicely chilled in spite of the Houston heat in August.
But the «Bad» was pretty disappointing. Even though I’m waiting for disability to be approved, I decided to splurge because of the Marriott reputation and the location next to my doctor’s office. The price was not inexpensive, and when I pay a good rate I expect my room to be clean. Finding someone else’s hair in the shower was a gross-​out. Then the first time I used the toilet, we had to call the «engineer» to come unstop it. There was a lovely white shower curtain… with what looked to be a small blood stain on it. Finally, we thought we’d try the pool and hot tub. And the hot tub just looked unclean. I steered clear.
There were notices posted saying that the hotel would be getting a facelift in 2016. It does need it, but older architecture can be kept clean, too.
Ultimately, despite the friendly, helpful staff, I wish I had saved my money and stayed at a lesser hotel that would have been just as clean.

I stayed here for about 6 months while consulting in Houston and grew to love this hotel. The beds are comfortable and the rooms are a pretty good size. The hotel staff are really friendly and will make an effort to get to know you if you frequent the hotel. I didn’t love the food at the restaurant, but it wasn’t bad. The gym was okay; there are not many cardio machines and they are all missing TVs. They are also missing a lot of weights from the weight rack (where are the 15s?). Right outside the hotel, there is a bayou, so you can run outside if the cardio machines aren’t up to your expectations. They also have a pool, with a large pool deck where we have had quite a few team gatherings.
I have two explicit memories of my visit that made this hotel stand out:
1. They were having elevator problems and I ended up getting stuck in the elevator for ~5 minutes. I told the person at the front desk and she gave me free dinner for my entire stay.
2. I got food poisoning on my way to Houston and ended up throwing up in my hotel room. I called down to the front desk asking for a new room and they gave me the king suite for the remainder of the week at no charge. They also gave me a water bottle and box of saltines. The front desk person as well as the security guard also checked up on me at the end of their shifts as well as the following few days until I was better.

Wrong hotel

The Valet wrecked our vehicle and did not take responsibility for it. He took the tip and ran away like nothing happened. When we went to get gas we noticed the dents and the yellow paint from the garage. The staff was RUDE and told us that we should have inspected our vehicle before we left. The garage is dark so it would have been very difficult for us to see the damage in the garage. Horrible Experience!
This is not the first time that this has happened. We stayed at this location 2 years ago and the valet bent one of the rims on our truck. The garage is very narrow and we have a double can Chevrolet truck. Will NOT return to this hotel.

I have been staying at this hotel for the past few months now for work. It is hard to rate this place with 3 stars because the employees who work here are genuine, personable, and attentive. However, the hotel itself and use a facelift. The lobby is clean and bright, but the rooms are very out dated.
Positives: The staff here is amazing! I’ve been staying here for awhile now, so a good handful of employees will recognize my face, and a few know my name. It’s great being greeted every time I check in and check out! The staff include the employees behind the counter, bell hop, room servers, and the bartenders at Paladora.
Negatives (not horrible, but needs improvement): 1) The employees in the Starbucks in the lobby are very polite (they know my usual drink order every time I visit), but they are very slow. I have to say that they have gotten much better, but they’re not hustling like the employees at other Starbuck locations. 2) The shuttle drops their guest off at any given destination if it is within a 2 mile radius. That’s a great offer, but they are always so busy that it takes a while to get a ride. They’ve tried to mitigate this by adding new vans that seat 9 people, but the demand is still high and my group typically waits awhile for a drop off or pick up. I have to give them some kudos though, they try their best to get you in and out as quick as possible. 3) The elevators are slow! At times, you are waiting 10 minutes for an elevator. That is unacceptable because it is very inconvenient. 4) The rooms need to be updated, which they are working on and should be completed in Spring 2016.
Location: It is located in the Houston medical District, so you will see plenty of patinets and family members at this location. If you’re looking to dine, there are 2 full service restaurants inside the hotel. Other than that, you can walk across the street for some fast food. Last option is to head over to Rice Village for some good food!
Overall, this is a decent hotel. Great staff, just need other areas of improvement.

I spent several weeks living here while my Wife was in surgery and afterward in the CCU/​ICU at St Luke’s. The hotel was exactly what I needed at a time of great emotional uncertainty. It was clean. It had excellent food and attentive service. I could walk to my Wife’s bedside from my room at the hotel. After 16hr days the indoor pool and jacuzzi were Devine. The weight room was functional and met my needs.
The hotel served as a base of operations as I worked to bring my Wife home when she had sufficiently recovered to travel. I was able to rely on hotel staff to put together a small banquet to thank all those who stayed with my Wife while she recovered at St. Luke’s. I will always remember the professional service and human kindness I found with the Staff at this property.

Very friendly staff. Makes you feel at home. Great concierge lounge, breakfast and dinners are outstanding. Hotel starting to show new Marriott modernization design. One of my favorite Marriotts. Convenient location.

This is not Claridge’s. It is not the St. Regis. But it is a perfectly executed urban hotel for business travelers. Clean, bright, fresh, with a helpful, cheerful, ample staff. Valets that know how to fetch a vehicle and open a door. Desk clerks that greet you mid-​stride and walk you over to the desk.
We stayed on the concierge floor. That, or elite membership in their rewards club, gets you evening cocktails/​snacks and a substantial morning buffet. We almost never do the concierge evening thing, but we stopped in for a glass of wine and discovered road warriors making a light supper of the offerings, which included DIY soft tacos and Caesar salad. Maybe people dining solo while watching TV took things a little bit downscale, but it’s a heck of a practical feature for the traveling business person on a budget.
(Hey, here’s a complaint: No gin at the concierge free bar. Doesn’t anyone drink gin anymore?)
Room was perfect but not fancy, elevators fast – all that stuff. It’s clear that the hotel is not new, but it looks like it’s been refreshed recently. No complaints in that department.
Other reviewers have noted that the rooms are a bit high-​priced. Well, you’re in the middle of the medical center, and that’s how it works. It’s expensive real estate. The location provides not only easy access to the medical center, but also proximity to a slew of good restaurants, museums, and attractions. You can save money by staying at a hotel with a different location. I wouldn’t recommend this hotel for tourist families or party hounds or folks looking for a resort experience – it’s a business traveler’s urban hotel.

I can’t really say anything about the price of the hotel since I used my Marriott reward points to pay for the night that I spent there in March 2015. The hotel was clean, the staff was friendly and helpful (from explaining the Metro system to recommending a late night pizza delivery place), but overall the room was just a normal, run of the mill hotel room. The food in the resturant was definitely nothing to write home about and overpriced, which is to be expected at a hotel, but the waitstaff and bartenders were very attentive and kind. All in all, it’s a good hotel; just don’t be expecting pure luxury when you step into your room.

Great treatment but price is very high $ 290.00 per night and the food is extremely expensive. Marriott Executive Platinum so we got extra nice treatment but otherwise it is expensive for a business traveler who has to pay out of pocket and can’t expense it on your company. I own my own company so $ 290.00 was very high.

This review is for the event planning staff at this Marriott location.
My group at work recently hosted a large academic medical conference here in the grand ballroom on the 3^rd floor. The space is really nice and can be broken down into smaller rooms with partitions. There are also smaller meeting rooms off to the side of the 3^rd floor that can be reserved. The space can be rigged with whatever a/​v stuff you need for your event.
The event manager, Kendra, is absolutely amazing. She made our event a success and made the planning process very transparent and easy easy easy. She is extremely competent and knows all the right questions to ask you and knows every detail about how to run a successful meeting. I honestly could not have been more pleased with her. A man named Manny was with us throughout the entire day if the event, and he basically ran around making sure everything was set up perfectly and catering to our every need. He was extremely professional and overall wonderful.
I do think the catering options we chose were very overpriced, but the chef was wonderful enough to prepare vegan and gluten free meals upon request for some of our guests.
I am just so impressed with the way the Marriott handled our conference that I needed to write this review. I don’t plan on planning another large conference, but if I do, I want it to be here.

This is a nice but somewhat overpriced hotel based on the amenities they provide. The staff is very friendly and a hotel shuttle will take you to restaurants etc. within a two mile radius of the hotel (just remember they expect a tip).
The rooms are perfectly fine with nice TVs and some of the most comfortable beds I’ve slept on in any hotel. There is also free in room coffee.
Don’t expect free wifi here, instead plan to spend $ 12.95 a day. There’s also no free breakfast or parking so it can get pricey depending on your situation.
This is a great location if you’re going to the medical center or Rice University. I enjoyed my stay at the hotel, just remember you aren’t getting the most for your money here.

A bit overpriced for nothing extraordinary.
My boyfriend often has to travel for work and when he gets sent to Houston, he prefers the convenience of staying near the Medical Center. So when we had to make a last minute weekend trip back to H-​town, we naturally decided to stick with the area he knew best. The location is walkable, but the unseasonably cold weather prevented me from venturing out on foot as much as I would’ve liked. They also charged us for valet, as it’s in a pretty congested area. I guess this is something I understand but don’t necessarily like since you can get complimentary parking most other places.
The lobby and amenities are relatively new and up-​kept quite nicely. But I was unimpressed by the rooms entirely. Ours was fairly dated and overall just gloomy looking. For the price, I would have expected it to be much more cozy and modern than it was. In any case, I had no major complaints but I do think that if you aren’t tied to the area it pays to shop around. You probably can get a bit more bang for your buck if you’re smart about it.

The customer service was fantastic. The bed was comfortable with a down comforter and multiple, supportive pillows. The restaurant could have better food and the hotel shuttle did not take you outside of a two mile radius. Overall, a good hotel to stay at for the special rate we paid. However, if we were paying the full rate of $ 200+ per night, I would prefer staying at Hotel Zaza down the street.
This review is based on my personal experience and all statements made herein reflect my personal opinion only. Your experience may be completely different.