Greystar Management Services

I had a terrible interaction with this company today. Called one of their properties to make an appointment to check it out. Called 3 times and the phone rang and rang. There was no voicemail option what so ever. Spoke to someone who made it seem as if I was bothering her with my business. She kept me on hold for 10 minutes, then hung up on me. I called back and she was «too busy» to finish our interaction. They were swamped, then they needed to say that or crazy thought answer my email from 3 days ago requesting an appointment on this day. This company clearly needs to get it together.

This is what you can expect when you deal with these folks. Absolutely horrible, evil behavior.

The only reason I give a one star was the only way to leave a review. Nasty personnel. .liars and don’t recommend. live on a property that appreciates their tenants and are looking forward to seeing their tenants. Manager is never on property, Vira needs to be properly trained to read and write! Save your $$ and time don’t rent unless when you move you will actually regret the inconvenience caused by office personnel and not to mention the infestation of roaches.

If I could i would give this business even less stars. Do NOT give these people your money. They rip you off. We took very good care of our apartment for the 4 months we lived in it and then cleaned it top to bottom when we left and only received $ 15 of the $ 500 security deposit we paid. They told us it was for the carpet to be cleaned and the walls to be painted. This place is a scam. They made us pay for an extra month of rent at the end even though our lease was up, because we didn’t have the for sight to know my husband would be laid off and we would be leaving. They made us pay because we didn’t tell them 90 days in advance that we would be leaving AT THE END OF OUR LEASE! These people make me sick. The ripped off my brother in law in the same way. Live ANYWHERE but here!!!

Stay far away from any place managed by this group. They manage 5 luxury apartment communities in Durham NC. It would be extremely helpful if you could call their office and set appointments for any of their places, but they make you contact each place individually. This was frustrating.
I made appointments with the places I was interested in, to see specific units. When I arrived at Berkshire 9^th after driving seven hours, only two days after making the appointment, the $ 1035 unit was all the sudden not available, and they could only offer me a minimum $ 1400 unit. The representative acted like this was perfectly normal, and I should look at their $ 1400 and even higher rent units. She did not even offer a simple apology, nor did she seem to care whatsoever.
We then walked to Station NIne, next door. Same scenario. Except this time, they did have the unit I wanted, the rent just went up. IN TWO DAYS. We asked what happen to the rents we originally saw and booked appointments around. We were told their rents change daily with the market. When we questioned this, as the three of us shopping never heard of this practice. She became very rude and acted like we were stupid not to understand this simple statement, «our rent changes daily». We walked out. Since my return home I’ve questioned three different real estate people locally, who looked at me like I was crazy. They had never heard of rent prices changing daily either.
Can you say BAIT AND SWITCH? Both of these representatives attitudes toward us were enough to say I didn’t want to live in their luxury apartment communities.
After those two treated us so poorly, we really didn’t want to see any other Greystar properties, but we had driven so far, and unfortunately I really believed I was going to rent from one of four of these places, that I hadn’t set up anything else to look at. So we walked to Solice 9^th St for our appointment. This building was brand new and still under construction. They only had one single unit rented and that was to the guy that showed us the building. Unlike the two prior horrible examples of customer service, this guy was pleasant to deal with and extremely helpful. He showed us at least 6 different units and treated much better than the others. Those girls could learn something from him.
All three buildings were beautiful, they offered fabulous amenities. But the apartments were TINY and EXTREMELY expensive for their size. The daily changing rent just did not sit well with me, all your neighbors paying a different amount for the same floor plan depending on when they signed their lease and what deals they had going on that day. I would have been glad to live at Solice and have their representative as my neighbor, however after the prior two experiences with Greystar, there was just no way I could sign a lease with a company like this. I can’t imagine what would happen after the year lease with the price of rent!
My guess is after Solice fills up, this friendly and helpful representative will be replaced with a snooty twenty something girl to be rude to their potential residents.

Stay FAR away from anywhere that is managed by this corporation.
They will nickel and dime you with fees at every chance they get.
In my state they are required to give you 24hr notice for entry. on two occasions they entered my apartment without my consent, first to install «ac vents». but never installed AC. and their AC vent was an open hole in my wall for 6 months before they entered again, with no notice to cover over it.

Greystar manages quite a few properties in my area. In my search, I found Greystar to be super aggressive and sleazy. I started asking properties who they were run by. If it was Greystar, I would politely excuse myself.
They post ads for properties and talk about how their prices change daily. They continually post around one price point and then quote another on the phone.
They attempt to rent similar or identical units for prices that ranged from $ 1200-​$ 2000. Identical units. They’ll start by quoting you something in the middle. If you balk, they will magically find a «different» unit that is only $ 10 – 50 more than what they advertised for.
Forget about anything but their standard lease duration, changing that is just another excuse to raise the rent $ 250 – 350 per month.
These guys are trying to take people for all they can get, before they’ve even signed. I can imagine what a company like that would put tenants through.
Honestly, I’m surprised what they are doing hasn’t resulted in a class action lawsuit. The state I’m in is usually pretty strong on consumer/​tenant protection.
If you are looking at a property run by them, look carefully at everything before signing anything – if you dare to sign at all.

Says one thing then does another behind your back

This is the first time I have lived in one of their properties after being a renter for 20 years, and I will NEVER rent at one of their properties once my lease is up. Their Sawyer Heights Lofts in Houston, TX is awful. Safety Safety Safety! We have had burglaries; car windows broken and property stolen; wheels taken off of cars; computers stolen out of common area; garage gates broken; dog waste in hallways… The list goes on and on. We have tried to contact Greystar on multiple occasions and have never heard back. They make you sign a lease larger than the usual lease exempting them from everything. Do not pick a property managed by Greystar.

I visited Alara Links at Westridge, and held an apartment. I canceled my holding deposit (paid via electronic check) within the 24 hour period. I’ve since been charged, and was told by the property that I would receive a refund via check in a few weeks. Am I the only one who thinks this is absolutely ridiculous?
To make things worse, they have no email address for where the refunds are issues from (corporate), and no customer service line that you can call where someone answers. I just get voicemail.
It would be nice to just get my refund timely instead of filing a dispute with my bank next week if I don’t see a check. It would also be nice if someone would follow up with me and advise me on the status of my refund. They’ll take your money, but they won’t communicate with you after. Crappy service and I’ll avoid renting from this management company at all costs. Their rating on BBB is an F because they have over 21 consumer complaints internationally, FYI.

I used to live at Del Arte apartments in Aurora, CO, which is no longer managed by Greystar. I moved out in May, and just this past month got a notice on my credit report that I’m in collections for unpaid utilities for $ 154.
I never received any kind of correspondence to my new address indicating that I owed any kind of balance to Greystar. My roommate actually worked for Greystar at the time, so you would think they would have communicated that before sending me to collections for an amount I had no idea I owed. They had my new address, email address and phone number, so I have no idea why they’ve refused to communicate.
I’ve left two messages with Greystar account receivables over the past two weeks that haven’t been returned. I’m trying to work with them to figure out what I hope is just a miscommunication, but they are literally ignoring me.

Grey star does not make themselves available for customer service concerns. If it is poor customer service in their clubhouses, slow Internet at their «state of the art» business center, or poor management

Don’t rent from Greystar/​Riverstone if you can help it.
It may be difficult to avoid them all together seeing as how they manage so many buildings in and around Seattle, but if you can find someplace else, anywhere else, do it. I wouldn’t in good conscience recommend them to anyone.
My problems didn’t really start until I moved out of The Vue apartments in West Seattle, but prior to that, I was very unimpressed with the condescending manner their staff took towards the residents. Passive-​aggressive chastising of tenants and threats to remove amenities with a very «this is why we can’t have nice things» attitude like we’re a bunch of children. Children that can afford a $ 2000/​mo 1bd apartment that’s 5 miles away from downtown.
In spring of 2015, my girlfriend and I purchased a home and gave notice that we wouldn’t be renewing our lease at the end of June. We thoroughly cleaned the apartment and steam cleaned the carpets, as we had pets in there for the last year. The apartment was about as clean as I’ve seen an apartment get when we left, and there wasn’t any odor to speak of from the carpets, other than the cleaning solution. In early July, we left for vacation and the apartment manager did the walk through on her own. This, I realize is not best practices and by not being present I was going to lose my ability to argue anything she found. But, plane tickets were bought and hotels were waiting, so I knew I’d probably lose a good portion of the deposit. What I didn’t expect was a bill stating that the carpets were so damaged by pet urine that they all needed to be replaced for a fee of $ 800. I was upset, and I argued a bit on the phone, but I wasn’t there for the walk through, so I paid the bill. They sent me a receipt and told me the account was fully satisfied and the balance was $ 0. Fast forward to September 17^th, a full two-​and-​a-​half months after moving out, they sent me a «revised invoice» because their carpet replacement bill was actually $ 1,800, not the $ 800 they’d stated earlier, and that the previous invoice was only an estimate. They’d graciously deduct the previous payment from the new total, but in the end I owed them over $ 1,000 more.
I disputed this over email and asked for their new records on the account. They sent me the same written invoice as before, but the amounts for carpet replacement were covered in white-​out and changed to the new amount. They then sent the account to collections (which they seem to handle in-​house as EDC/​Riverstone Residental GRP on the credit report) and reported it to Experian. I’m in the process of disputing this now, but I’ve seen plenty of other folks that have had to pay these kind of charges to keep it off their credit reports and out of collections.
In a best-​case scenario, they’re just terrible at bookkeeping and are trying to make up for their errors by passing along those charges to me. In a worst-​case scenario, this is common practice and is a regular revenue stream for Greystar.
I find all of this to be incredibly unprofessional and I’ve taken it up with the BBB and Washington Attorney General’s office. If you bought something off Amazon and they took your payment for that product or service and said it your debt was satisfied, what would you think if they came back a month later and said that your DVD copy of Every Which Way But Loose had increased in price and you now owed $ 10 for it instead of $ 3? Well, that’s what Greystar thinks is appropriate and acceptable business practices.

I’d like to give Kristi the property manager a 5 star for her exceptional service, however, this review is directed at the property management company. I moved out from one of their properties in Boerne, TX 8÷15÷15. Did a final walk thru and got the sign off on the move out condition report all needed was a standard carpet clean. I also had rented washer and dryer but requested in writing to be picked up end of May 2015 as I was no longer in need of their rentals. Thru the course of me moving out Greystar fired all management, leasing agents and maintenance staff. I hadn’t heard anything or received my security deposit and decided to call 9÷14÷15 to inquire. Nothing had been mailed and they could tell I was approved for my refund but $ 100 deductions for items not notated on the move out report. The Manager, Kristi, said she was going to go thru the file and figure out the issue. Turns out Greystar was trying to deduct June and July fees for the washer /​dryer rental. I sent Kristi the email with my request to have the washer /​dryer pulled end of May.
I have called the Regional Manager for San Antonio, Salena. I have left her numerous voice mails to call me back regarding the lack of communication over my security deposit refund. I have requested she call me back to provide me the address and contact for a Security Deposit Demand Letter. I still have yet to hear back from her. I work in the sales industry and would be out of business if I did not respond to my customers requests. I never paid rent late, left my apartment very clean and never caused the property any issues. Due to the lack of communication from Salena I will NEVER rent from another Greystar property again. I understand we get busy but the complete lack of response shows just how unprofessional the Greystar Corporate team is.

Terrible. The Park Kiely Apartment complex is the worst living I have had. The cheapest quality in appliances and flooring and doors. There is no parking anywhere, the streets are packed and already 2 accidents within a block of the facility, probably do to all the parking issues. The «new» fridge broke after 4 months, AC didn’t work when used it after a month of moving in, water leakage in the shower, and the counter tops got ruined from having water on them…

Grey star management does nothing, how do these people have jobs? They accomplish nothing when it comes to their residence safety or property management. I highly suggest you dont rent from any GreyStar managed property

After 3 months, I feel compelled to write a review, first one I have ever written, but after a while you feel like you should warn people against this company. For the month of June of 2015 I paid my rent, they only credited me with a very small partial, like $ 35.00 and then informed me I still owed them $ 800.00. Now for three months, after taking them a copy of the bank check, by bank contacting them, and numerous trips to the office, with them assuring me that they were aware of the mistake, they are still sending me a bill with the additional $ 800.00. I am going to seek legal advice and probably sue them, I don’t know yet. What is sad, is all they have to do is correct this simple billing error.
Their manager Heather Shipman will not even speak to me, this is complete ridiculous and unnecessary.
You cannot contact their home office, they simply refer you back to the incompetent management that made the mistake in the first place, and refuses to correct it even though they admit they are in the wrong.
As near as I can tell this is a very incompetent company.

Management companies are only as good as the product they deliver and the people who perform the necessary job to make sure it is done correctly the first time without a plethora of excuses. In all my travels around the world there have been only a handful of organizations, companies, that actually deliver a product worthy of my time in writing a review. Such is the case with Greystar Management Services.
I am retired and permanently disabled from the military. I have been to every continent and am use to moving every few years. Finding a place to live is exciting in the beginning then it becomes a tiresome job, searching for the right place while trying to get everything just right; i.e., location, price, amenities, pets, children, schools the list seems endless. And just when one believes they found the right place for one reason or another it does not work out. And its back to square one.
I have had my fair share of perfect locations, spent my hard earned money on applications, fees, deposits, and holds then had to change course. When one is retired and living on a fixed income every nickel counts. All companies are money driven, its a business. It may not be fair, but it is reality. Complaining is not going to solve the problem. Writing a scathing opinion is one’s right but its just an opinion. In the end the hard truth is, the company is not to blame but oneself.
I am looking to leave my home state of Texas for literally «greener pastures» in Oregon. Armed with the knowledge of all my previous moves I expected multiple application fees, phone calls, website viewing, and checking my list to make sure my next address was exactly what I needed. I also expected to deal with people; good, bad, and ones that just exist. I found a complex managed by Greystar not far from Portland it had everything I needed. I was delighted. However, in my hast to find a place and secure it quickly I failed to realize the complex was not smoke-​free, the unit was on the third floor (I use a wheelchair). I made the mistake.
I contacted the complex and explained my error to the manager and requested a refund of my hold fee. I honestly did not believe I would receive a refund, because the error was mine not the complex. The manager and I exchanged emails and phone calls but I knew based on the fine print I agreed to that in all likelihood I would lose my hold fee. And for me the amount was equal to my food budget.
However, the following day I received an email from Brett Jensen, the Senior Community Manager for the complex. His email was brief and to the point. Without a lengthy explanation he stated after reviewing the information he was refunding my fee, no questions asked. He could have stated the obvious (my error, my fault), but he did something that exemplified the word: character. I have never met Brett Jensen or spoken to him by phone. But I can say without pause he is the consummate professional, a people-​person, someone that represents a company called Greystar. I was impressed. So much so that I decided to look at other Greystar managed properties, and found one in Eugene.
Everyone is entitled to their opinion. But that is all it is, and opinion. Hard facts are irrefutable. Brett Jensen is Greystar. I am looking forward to my new home in Eugene. Will everything be perfect, probably not, but I sure can make it as perfect as I need it to be. Thank you Brett Jensen, thank you Greystar.

I don’t like writing 1 star reviews, but Greystar leaves me no choice.
Greystar now manages Old Farm Apartments, which is where I lived for 2 years. I recently moved out, and though I didn’t pay a deposit I made sure that the place was left spotless — I hired a lady to clean it, and she did a terrific job.
A month later, Greystar contacts me and informs me that I owe them $ 800 for cleaning fees. I ask the girl for the breakdown, and she does not have one, she just says I have to pay the amount for cleaning and she doesn’t know what was left unclean. I told her that I cleaned the place before I left, and she says she will check on it and get back to me.
A few weeks later she calls back and lets me know that there are no cleaning fees, but that I owe them about $ 160 bucks for «utilities» and that this is standard for everyone. I ask her for a statement, because my monthly utilities are usually never that amount. On the statement it is itemizing charges from 2014 — I moved out on the last day of March 2015, I have already paid for this. The only thing I think I may owe are utilities for the month of March, but they are charging me 3 months worth of utilities for different dates. I ask her about this and she says she will look into it.
A few minutes later another lady calls me and asks me if I am confused about my bill and that she is going to help me understand it. So she starts to go through the bill, but whatever she is saying is not making any sense, and she is not answering my questions. I tell her that I paid for my utilities every single month that I lived there, and I shouldn’t owe so much. She starts being disrespectful and talking to me as though I am ignorant. I am an educated person, and I handle accounts and billing for a living, I know what I am looking at, there is no need for rudeness. She just kept saying «It’s explaining to you right there». Things got out of hand when she said to me: «If you don’t want to pay, that’s fine. I’m not going to loose sleep over it». I told her that she was being very rude, and she denied it. She said «It’s not hard to understand what the charges are, I’m not going to hold your hand» My jaw dropped. I told her that wasn’t very nice to say, and I asked to speak to her manager. She told me there was no manager and kept going with her impolite remarks. I told her I was going to hang up now, and to have a manager call me.
That was about a week ago, and I haven’t heard back from anyone. I do not mind paying what I owe, but I will not pay for things that I have already paid for. Luckily I have all my receipts. I really feel like they are just making things up to charge me something. I will happily pay for whatever I owe, and if there has been a mistake in their accounting and I owe more than I think I owe, I will still happily pay for it… but not like this.

I did an application at this lakeside urban center and was approved. I paid the application fee, admin fee, and deposit. I later changed my mind about moving here and BIll gave me a very hard time and said he would not give me my deposit back and yelled at my wife and hung up in her face. This is complete ROBBERY and their customer service is very poor I am so happy we did not move here. I thought Greystar was a good property management company I guess not, I will never live at one of their properties.