Goodyear Auto Service Centers

Israel is one of the most helpful auto workers I have encountered since I’ve moved to the area. I do think the services are somewhat overpriced and there is of course up selling like at any business, but o go in and say what I want done, we agree on the price ahead of time, and that’s what happens. I usually make appointments since the wait time can vary a lot, but even sometimes with an appointment the wait is a little longer than I feel like it should be (why I’m giving 3 and not 4 stars).
Some of the nice things to offset the wait is the free coffee and water available in the waiting area and also the TV that at least makes waiting in the summer of Houston more bearable.
Although auto service places are always tricky and seem to have long waits I appreciate the straightforward attitude of Israel and the other workers who seem to be knowledgable and also value my and other customers’ time.

Bunch of thieves
I took my car for oil change. Next day morning I found my sunglasses were missing from my car. Do not go to this store, they employee bunch of thieves. I’m not sure that they even use genuine parts. I filed police complaint, pending investigation. I wrote to corporate. I can’t believe that they stole my property and acted like nothing happened. I’m going to write to federal trade commission and better business bureau too. I will fight tooth and nail to make sure these guys pay for what they have done.

Went today to get my car’s oil changed. He then went to see my car outside then told me that the oil change will cost $ 54 because it had to be synthetic oil. I told him that I just want regular oil since I get it changed regularly. He said he can’t and pointed to the engine’s oil cap that days «5w-​20w». I told him that’s for viscosity, not the type of oil if synthetic or not. Anyways he said the oil change is $ 54 and he can’t put regular oil. This particular service center is trying to sell me service that I don’t need. I have 2 other cars in our household and will never be back here. I went to another center less than a mile south on Main St and they changed the oil for $ 25.

Al and Carl were great. I recently purchased 4 tires and needed an alignment. They gave me a ride to where I needed to be and kept me in the loop about what was wrong with my car. I’ll definitely will come back.

I came to Goodyear to have my flat tire fixed because it is close to the Med Center where I work. The guy at the front desk was a little pushy when I arrived and kept referring to me needing to get my tire replaced instead of patched – BEFORE THEY HAD EVEN LOOKED AT THE TIRE. I also mentioned that our tires were less than 3 months old and still had a warranty do if it did need replaced it would be covered. He replied with: «you didn’t buy Goodyear tires (ours are Cooper) so that won’t help you here.» I was a bit surprised he was jumping right to replacement talk before evaluating the tire and that he didn’t point out that I could just go to a Cooper tire dealer to get a replacement but i didn’t want to go to another tire shop so I sake them to take a look an let me know if the tire could be replaced. An hour and a half later (the waiting room is empty, btw) I’m still waiting to hear if they can patch my tire. I don’t believe I’ll be returning.

We’ve been taking our cars here for the past 2 years and we thought we really liked this place. However the last time we went, they lied to us about what was done to our car. They said there was a complimentary tire rotation, and when we received our receipt, they checked off the box that stated it was performed.
However, we noticed they actually did NOT rotate the tires since one of our tires in the front was way more worn than the rest, but was not moved to the back of our front wheel drive car. When confronted, they denied and the manager gave us attitude saying he wasn’t there when we brought our car in, so he tried to remain «neutral». Needless to say, we will not be taking our car back to this place.

Take care of my car, oil change is timely matter, also they let you know what else is wrong under that hood and give you an estimate of the cost on paper.
The service guy is easy to talk to as well you might see a Houston Texan in there.