Midas

I called to see if they could fix my brakes and told me I could get them checked for free. After they checked it they immediately asked me to sign to get them fixed for about 350 dlls! After I refused they got upset at me and tried to pressure me to get the money. I had to make an excuse telling them I had to wait to get the car fixed. After I got home I saw that one of the wheel cover was missing. Went back and one of guys said that he had no idea. So I looked around the shop myself and found it right away.
In conclusion: horrible service, and unfair prizes.

Oh, man. Here we go. I’m actually impressed that Midas could live up to 1 star twice in a row. It takes real dedication to be that bad.
I came in here with their coupon for an oil change and maintenance inspection, specifically asking for tire pressures to be checked and windshield fluids to be topped off. They did NEITHER of the latter as I noticed the indication light was still on and no fluids after I had left the lot and started driving home. I’m certain that it would have taken another hour to accomplish this small task so I’ve decided I’ll leave those laborious tasks to real professionals another day.
They found a myriad of services that my car needed (of course they did; see previous review) which I declined except AC and air filter change. At this point, who knows if they even did that. Here’s another note, all of the maintenance packages come with tire rotation which Midas never did on my car any of the times I went in previously. This was confirmed when I got new tires and was told I’ve never gotten them rotated…
Midas isn’t even reliable for a simple oil change. Unbelievable. I’n the future, if anyone asks me where to go get their car looked at, I’ll be sure to tell them, «NOT MIDAS» regardless of whether or not I have a better answer.

wish there was an option for no stars,
Never. Again.
Like most people that write reviews, it is only when they have a bad experience (or maybe an extremely pleasant experience they will never forget). This was NOT the latter. I will never go to Midas again, for anything. Specifically this location on Bellaire Blvd, in Houston.
I went in for an oil change yesterday. First, the manager tells me it should only be 20 – 30 minutes. This is great news because there was only one other car in front of me, and it sounded appropriate. When 1 hour passed, i remained calm because I myself work in the service industry and I always try to pay it forward. When time was approaching 2 hours, however, I walked up to a worker to simply ask how much longer and he said «ask the other gentleman” – so I attempted, but he would not answer me.
Then, they tried to over charge me about $ 20.00 and finally «did me a favor» and waved it. I have never been charged the amount they asked for. I asked to use my Midas card and the manager said it would take up to 10 minutes JUST for the coupon (obviously exploiting my being in a rush after the 2 hour wait!) so I declined.
When I get home, I notice my under bumper is loose and 3 screws were missing and 3 screws were not placed in. I drove all the way home like this, and I called and asked to speak to the manager when I thankfully noticed, and my response was «hello” — I asked for his name and he apologized for the over look to properly (or even at all) put my hardware back together. I asked for my money back and he declined saying he would have to quote «jump through a lot of hoops to get that done» but would happily offer me 2 free oil changes. I am not comfortable going back there period, and he would not let me redeem it at another location.
I went there today to get it fixed, it still took about 40 minutes to get done, a job that should take less than 10.
Awful place, awful management, awful customer service and most likely not qualified people to do the job. Scam.

I came in to Midas for an oil change. I was told 10 –15 minutes to get my car in, 10 – 15 minutes for the oil change to take place. It took over an hour. But that is not even the problem. After the oil change, I drove my car back to my place of work, about 5 minutes away. When I went to get into my car after work, the skid plate was hanging and oil was leaking. I took it to another place to check out. They said the skid plate was missing over 8 screws and they were surprised it was even hanging on. On top of that, the backlogs were ripped out so even with screws it couldn’t be put back in properly. They then had to remove the skid plate because if it got caught on anything while driving it could cause serious damage to my vehicle and injuries to myself. Midas not securing my skid plate endangered my life.
Then, they found the drain plug was stripped. My car is now leaking oil no matter if the engine is on or off. I took it back to Midas for them to observe the damage. I did not want them to work on my car, only observe what they caused before I took it to the dealership to get new parts and fixed properly. When I arrived they said that my car already had previous skid plate damage before they worked on it. I was never notified of that, and never received documentation that this was the case. If this were true, why wouldn’t I have experienced my skid plate hanging before? Also, I called other Midas locations around the Houston area to get a greater knowledge of their policies. Multiple employees of Midas said that a visible inspection is done before and that if any part they will have to work on is damaged they would let me know and document it so they are not liable. This did not happen. I now they have made up documentation of this. Pull the cameras I was never told.
Lastly, when looking to observe the additional damages they said that it was not my drain plug but my gasket that was damaged and that it was damaged before I got my oil changed done there. Again, I was not notified of this. They offered to fix this for free, but because of the current situation I do not want them working on my car anymore. I have taken my car to the dealership to asses and fix the damage. I have also spoke with both the General Manager of the store, and the Regional Manager, and they have refused to cover the cost of the repairs stating that I was notified of these damages, which I was not, and because I was in a rush demanding my car. I was not demanding my car, why would I ask for my car when the service wasn’t completed?
Furthermore, the dealership did confirm what the other location found which is that the drain plug was stripped, further proving the incompetence at this Midas location as they said the drain plug was not stripped, and it was the gasket. The dealership also found that an incorrect washer was installed on the drain plug. The lower belly plate also had to be replaced, and because the drain plug had to be replaced, another oil change had to be done.
DON’T EVER GO HERE. They are also in charge of the Westheimer location and W. Davis location in Conroe, TX that I know of. AVOID THOSE LOCATIONS TOO!

I had two flats and these guys are great and reliable and fixed everything with no problem. They are recently under new management and they are awesome. The service is fast, friendly, and considering of your needs

I went there this morning to get my car fixed the manager was really nice told me I needed an o2 sensor so I got my car fixed and I am very happy with my results I never got the managers name but I know he is one of the best managers I’ve ever dealt with

I needed an oil change, I was planning on driving to Dallas that weekend, and I got a coupon in the mail for Midas. I thought the stars were aligned.
Wrong. I don’t know if I came in during an especially busy time, but it took over an hour for an oil change, and when it was finished, the guy at the front desk tried to sell me replacement parts that turned out to be incredibly marked up. He scared me so much with all the «problems» my car had that I took it the next day to the dealership for a 40-​point inspection…
As I was leaving, the same guy tried to ask me out. Not a great way to do business.
My time was wasted, I feared driving my car, and I was made uncomfortable. Needless to say, my oil changes will be done elsewhere in the future.

Really good service. They were really friendly and it took no more than 30 minutes for me to get in and out for an oil change on a Saturday. This was my first time here and I definitely plan on coming back next time I need service for my car.

All Midas’ (at least in Houston) are run by scammers. All the work I have gotten done at Midas is low quality and doesn’t last for even a year. I wouldn’t even come in for an oil change.

Very friendly service. I’ve been here 3 times now. They seem very fair and only try to sell the customer exactly what they need. Other places I’ve been will try to scare girls into getting filters and belts replaced long before it’s necessary, but I’ve never heard any of that here.
The second time I came in was to get a nail removed from my tire, they waived the charge and fixed it for free because I was a return customer. I’ve been very happy with all my service.

Dear John from Midas in Houston, It was a cold and rainy morning the day we met. My car was in need of maintenance so I decided to suck it up to go visit your location. Instead of providing me with just the services I requested, you decided to go out of your way to do an extra «test». You end up finding that my left strut was bent and quoted me with a ridiculous price of getting it fixed and insisting I needed it to be fixed that same day. You told me if I drove away and made my trip to _​_​_​_​_​ (7 hr drive), I wouldn’t make it home. Thank goodness my intuition kicked in and I didn’t listen to you. Guess what John? I drove to _​_​_​_​, got here safely, came to my mechanic and found out NOTHING IS WRONG WITH MY STRUT! You little punk! I hate you for wanting to take advantage of me! You don’t win suckkaaa! Sincerely, Some who just saved over $ 700 because she couldn’t be fooled

AVOID THIS SHOP AT ALL COST! The only reason they get 1 star is because I can’t give them less.
This is the shadiest car shop I have ever been to. The mechanics were smoking in the shop and were in no hurry to complete any work on my vehicle. Even John behind the sales desk was out taking a smoke break during my visit. I wish I was making this up, but I can’t believe that any kind of business would treat customers this way. I can speak for some of the other negative reviews for this shop because of my exceptionally bad experience at this shop. The better reviews on here seem like they could be fake or done under different management. Honestly, I think it’s bad enough that it should be shut down based on the amount of fraud and horrendous customer service in my personal experience and if the other reviews on here are accurate. Other auto shops in the area are weary of this Midas shop.
First, the work took much longer than expected. John at the sales desk repeatedly told me it was «almost done», «should be done in an hour». The repair should have taken no more than 1.5 hours in my opinion, if that. 5 hours later, work on my vehicle was finally done (or so I thought). And that was after I started questioning them about how long it was taking. When I did question them why it was taking so long, they said they had ordered the wrong parts from the local Napa auto parts store that they were having delivered to the shop.
Second, they grossly overcharge for parts. After reviewing over the parts purchased from Napa through this Midas shop, I was charged almost double what I could have purchased the part for myself. My fault for not checking ahead of time and trusting the shop though.
Third, they said that other things were wrong that had to be fixed immediately (I wouldn’t be surprised at all if they were the ones to break items). Not knowing any better, I let them perform extra work. Just 10 minutes after driving away from the shop, my vehicle broke down on the highway. They weren’t even going to pay for a tow truck to get my vehicle off the highway. It was only after I had the tow truck drive to this shop with it stuck in gear on the back of the tow truck did they pay for it. Then John behind the sales desk had the nerve to complain about how much the tow truck driver was charging (doesn’t feel very good to get ripped off does it John?) After sitting at their shop for 8 hours, they finally told me that I would have to leave the car there and get a rental car. During my 8 hour stay, I witnessed them running the same scam on everybody who walked in (they must have recommended 4 – 5 air conditioner services that day to people who just wanted a simple oil change and even one customer just wanted a taillight replacement. I might be more understanding if they didn’t get to my car if they were busy, but they weren’t even busy that day. The mechanics were out taking more smoke breaks right after I brought my vehicle back to have them fix it. Amazingly, they paid for the rental car only after I had to put the deposit on my credit card. They also did not charge for any further repairs (since they and I both knew they were the ones who caused it). After this Midas shop «repaired» it the next day, I took it to another shop to have somebody else look at it. The damaged caused by Midas nearly «totaled» my vehicle. This is in addition to renting a car while it was the other shop getting fixed and time missed from work.
Fourth, the shop manager, John (different than the other one, but just as careless and nicotine-​filled), was unwilling to cooperate with me in terms of reimbursing the repair costs. A regional manager, Marty, completely blew me off when I reached out to him to meet with him. His response was «sue us». Ok, thanks for the advice Marty. I wrote a letter to the local shop and the Midas corporate office outlining the damage they caused to my vehicle with my intent to sue. Marty only responded when the corporate office contacted him telling him to work with me. I didn’t even ask for my total expenses in the my letter, because I just wanted something and for them to understand the trouble they caused. They just never realized how much trouble they caused me and likely lots of other people as well.
The bad service at Midas starts from the top, which is disappointing, because I have taken other vehicles to other Midas shops without any issues (at least not this bad). I WILL NOT be going to another Midas shop in the future. If you like Midas, fine, just don’t go to this shop. Just know WHEN (not if) you have an issue at another Midas shop, don’t expect to get any help from upper management. DO NOT TAKE YOUR BUSTED VEHICLE BACK TO THEIR SHOP TO WORK ON IT. I did, and it just made it worse. This shop gives all auto shops a bad name.
I recommend not getting the «Midas touch» and find yourself another shop in the area. This one is to be avoided.

Extremely bad service! I was charged for the balance after new tire installation. While I was driving over 70 mph, I felt my steering wheel vibrating very seriously. It wasn’t like that before the damn balance. I took my car to Midas, but they just told me that they already did their best and refused to fix it. I won’t go to any Midas again.

Friendly… work done correctly… but they are a bit on the slow side (five hours to change 2 tie rod ends and alignment). Price was good. Estimate was spot on.

I know that in general one would expect online reviews for mechanics to reflect more negative experiences, but this place gave me especially bad service. One week previous, I’d been to another Midas in the area for a routine oil change and checkup. The morning I brought it into this Midas, the check engine light came on and (about to take it on a long journey) brought it to this place to ensure it wouldn’t conk out on me soon.
John told me it would be about an hour for them to see what the problem was, so I waited in the lobby for that time. He subsequently told me there was a problem with the engine’s thermostat that would cost upwards of $ 350 to repair. I was able to negotiate that down to about $ 300. John said it would be another hour, hour and a half to fix. I waited that time in the lobby, but when that hour had passed I asked and was told that it would be ready «soon.» Of course, it wasn’t ready for another three hours, but each time I asked and was told that «all there was left to do was» x and that it was almost ready. So in total I waited more than five hours in the lobby.
That’s not the worst part. I drove home, and the next morning the car clearly starts to chug as if it’s going to drop dead at any moment. I take the chance and make the long distance drive, but when I take it immediately to another repair shop am told it will be almost $ 1000 to fix the ignition coil. It’s not just suspicious timing, it’s out and out lying and cheating. Avoid this place (and most Midas locations) at all costs.

One star was generous. Avoid this place.
My car stalled, so after they got the trouble code and told me what was wrong I said I’d come back Thursday. The manager said, «But the part is on it’s way over right now. I already ordered it and they’re about to deliver it.» He’d already told me I should rent a car, so my plan was to do that and leave it there. Guess he changed his mind.
Turns out they charged me $ 150 for a part that costs anywhere between $ 50 and $ 80 at Advanced Auto Parts, which is who delivered this particular item as I sat in the waiting room. This morning I calmly asked the manager how much he paid for my part. «I’m not gonna tell you that! We make money off parts!» (a LOT of money)
After calling customer service another man called me and argued that I got a top-​of-​the-​line part and it cost over $ 120. I told him about the parts at Advanced Auto and he told me they’re all no good. Interesting, because a $ 50 item had a good amount of positive reviews. Also interesting, because these «no good» parts come from the same place as the one they put on my car.
I’m appalled at how both men spoke to me. I’m a female, but I’m not an idiot. I change my own brake pads and oil. I service my car much more than the average girl. He knew I worked in a Harley shop for over 6 years, but that didn’t stop them from talking to me like a moron.
I’ll take my «top-​of-​the-​line» part for now. Next time, and I recommend everyone do this: find out what you need, go to an auto parts store and buy it yourself. Make sure you have a mechanic you can trust. Read reviews. Don’t get stuck last minute like I did. I know where NOT to go now. I’ve told so many people about this experience and now have a list of trustworthy, respectful repair shops. Never again.
Honestly, not only will I not return to this Midas, I’ll avoid any of them. Left a really bad taste in my mouth. My advice to those managers: you’re in the customer service business. Might want to learn some customer service skills. Also, talk to your customers. Some of us have a bit of intelligence and will respect you for giving us options, rather than trying to steal every last dollar you can.

Very friendly staff. They repaired my tire and informed me that I needed a new air filter. Only downside is that their parking lot is super small.

I mean, they fixed my car’s ailments and the man at the front was really nice but I was not happy. The do a «Courtesy Check» of my pretty much everything in and on the car. Cool– thanks. It would have been so much better had they actually been right about the results of the check. I went there knowing that I had two lights out, a low beam headlight and a reverse light. When he gave me my receipt packet with the «Courtesy Check» results it said I was good to go. All lights worked, everything was filled. Right. How do you have a 10 – 15 point check and miss one?! What’s the point. I don’t get it.
This clearly means you can’t really trust what they say. I will never go back because of this. Don’t tell me my light is good when it’s dead. That’s one of the most simple things they could have done.
Anywho. Have a fabulous day.

The people who work there are friendly, but that doesn’t make up for how much they overcharge for repairs. I found quotes for half as much when I needed my oxygen sensor replaced.
The wait was never too bad, but I also went in the middle of the day. They do not take reservations for state inspection, claiming that they’re not legally allowed to, but I definitely have been able to at other auto shops.
As a small complaint, the second time I got my oil changed, they didn’t replace the mileage sticker from the first time I got it changed.

Getting your car fixed is always an ordeal, and this time was no different. After going to one other shop before this one, I ventured off to Midas in the West U area because they quoted me a lower price than the other place I brought my car to. In fact, it was several hundred dollars lower.
I wanted to get a brake job done (the works — we’re talkin’ front rotors and pads, and back drums and shoes), and they quoted me $ 325 for the front and $ 265 for the back.
I also called about my check engine light. I’d gotten a scan run on my car, and the 2 codes had shown up – P0446 and P0441. Basically, that meant my charcoal canister and VCV (vacuum control valve) needed to be replaced, and computer reset, for my light to go off. Since the other place quoted me close to $ 700, I came to Midas because they said it would be in the upper $ 300s plus tax.
The place was easy to find, and Hank (the owner) was very helpful over the phone, always getting right back to me when I called. So I brought it in and we agreed to get the brakes checked, the canister replaced and an oil change. However, we told him there was an oil leak somewhere in the car and that might need to be checked out, too.
So when he called back the next day, our conversation surprised me. First off, he told me that my brakes were fine — they didn’t need to be replaced. That took me by surprise, as they don’t seem to be in great shape when I’m driving around. He also told me that there were several things that needed to be replaced, including the oil pan gasket, head gasket and trans pan gasket. The total for these was well over $ 1,000, which I wasn’t ready to pay.
I don’t doubt that these things were indeed wrong, but I was so confused — the last guy told me my brakes needed to be replaced, and this guy is telling me they don’t!
I declined all service on my car, minus the canister replacement, which did indeed turn off my check engine light! Whoo hoo!
What I didn’t like about this whole experience was that they did the oil change, even though we had told them there was some oil leaking. I will acknowledge that I signed the sheet indicating I wanted the oil change performed, but I realize I shouldn’t have done that. The other shop I took it to told me that they wouldn’t change my oil because it was leaking — I thought that was a better way to deal with the situation.
The service was pretty prompt — I took it in on Monday late afternoon, and got a call early Wednesday morning that it was ready for pickup (was originally supposed to be done Tuesday). I ended up going on Wednesday evening to pick it up, before their 6pm closing time, only to find the shop closed. As it turned out, the power went out and they closed down for the day… so I just ended up going early Thursday morning to pick up my car.
All in all, the job was accomplished. However, there wasn’t anything exceptional about the service, and they didn’t seem overly eager to explain what was wrong, etc. (Although he did explain the dangers of having these gaskets leaking…)
I think that in the future, I may come back here, due to their reasonable prices and Hank’s great turnaround time in getting quotes back to me.