FedEx Office Print & Ship Center

This is the worst Fedex I’ve been to the customer service is horrible, I was sending my aunt towels she got flooded out in Wharton, Tx the rude cashier told me the only shipping option was express I paid 23.00.I filled out the survey and let them know about the bad service I was told that there were other shipping options other than express, I got a refund and the package was shipped at Fedex expense. HORRIBLE SERVICE!!!¡!!!

Horrible service. I placed an online print job that said it’d be ready the next day. Well, apparently if you order anything except for regular paper, they will mess it up and then argue with you about it. Then the lady will realize she’s wrong but won’t apologize and will just act snarky and make excuses while she slowly (so so slowly) prints out the correct order. The worst part is that she wouldn’t even let me check her print out of my order to see if there was a mistake or if she was reading it wrong (I eventually saw part of it and she was reading it wrong). And the online receipt doesn’t say anything about my order except for how much I paid so I couldn’t use that to verify my order. What should’ve taken less than 5 min to pick up ended up taking about 40 min. Horrible customer service!

They will not accept a package that makes slightest shifting noise if shaken. I attempted to return a pair of shoes packed as shoe box inside of larger box with original packaging. The Fed Ex attendant shook the box and said they would not accept it but would sell me $ 5 of packing material. She would not let me use paper from recycle bin or trash cans as filler. She was not delivering this news with greatest attitude. I returned later with additional packaging material and what I thought was a silent box. She refused it again and seemed to enjoyed the refusal. Would not recommend this establishment. The same experience would have been unremarkable with proper customer service.

Ugh worst customer service and everything in here is broken and no one comes to the counter to help…
They just stare like they arent getting paid enough to give a shit. perhaps theyre not…
I think its time Ms Dorothy returns to Oz! I had to ask the manager Jacquelyn is the staff at the Rice Village Fed Ex was aware that their jobs are customer service related. she replied yes… yet i have a feeling thay we have very different ideas of what «customer service» is

The employees are helpful when you’re checking out — but not that helpful at the other stations! I was trying to fax some very important information related to my bar exam application, and one of their machines said out of order. I tried to use the other but kept getting this awful sound — definitely wasn’t working. When I asked for help, the employee suggested that the number I was sending it to was busy (that there was nothing wrong with their fax machine). I spent $ 30 to overnight the information in case I wouldn’t be able to fax it after all. Then I stopped by the UPS store to see if they could fax it, and — lo and behold — the fax went through with no problem. So it wasn’t the number after all!

Quick turn-​around on all print jobs, knowledgeable and friendly service!
I often come here with last minute poster printings that I need for work, and they have never disappointed. Posters are always ready on time, they give me a discount coupon for next time, and even call afterwards to check that everything was to my satisfaction. 5 stars!

At the end of the day going to a place like this FedEx office is supposed to save time. On this occasion I called in advance and asked if I could send out a regular letter and get it traced. When I finally got there to send my letter the employee at this FedEx office told me I cannot ship to a PO Box. I ended up spending 30 minutes of my Sunday afternoon for no good reason when this information could have easily been figured out over the phone before I went to this location.
I give this two stars versus one because the employee I spoke with was very pleasant, just didn’t help much.
What also could add stars is if when you call you spoke with a real person versus having to blast through voice prompts.
On the plus side, I do like that they are open until 9p on Sunday’s.

The lady helping us was really nice and super patient with us as we had to ship out 5 items to 3 different locations.
It took a couple of iterations to get our information (it doesn’t help that my boyfriend has a complicated last name) but she was very patient throughout the whole process.
I’d recommend going here for your shipping needs.

Slowest service and never enough associates. Been waiting for 20 minutes and there was 1 person in front of me when I arrived

The customer service is amazing. I’ve been here so often that the employees remember me. Lol. They are patient with assisting all customers, ensuring that the finished product or project is perfect.
The store hours are very helpful and the location is convenient! Thank goodness for the private parking lot in crowded Rice Village.

GREAT CUSTOMER SERVICE!!!
I freaking LOVE coming here!!! I’m an artist and don’t own a printer so I end up stopping-​by pretty often.
Every experience at this location has been a positive one. Rudy, Princess and Arthur have shown me EXCEPTIONAL customer service in my many adventures here.
Whether you’re printing out a paper, stencil or art work onto canvas these folks can tackle the job and deliver at the fraction of re cost of other places.
Amazing customer service… always a pleasure doing business here!

Consistently understaffed. You can’t get in and out of here, ever. Allot plenty of extra time when you make a trip to this location.

This place is where it is at! I have never had a better experience at any other print & ship type center. Granted I have never been to another print & ship type center, but I can’t imagine them beating this place.
The people who work at this place are very friendly! They even laugh at my corny shipping jokes.
What do you get when you cross a Fedex Driver and a UPS driver? FED UP!
Just a disclaimer, I did not make that up.
Go here. Print. Be Happy.

I went in in the early afternoon to get something printed on A4 size paper (used in most countries). The staff appeared shiftless, moving with no urgency or care. They disregarded the long line of people waiting to be helped and moved along at a snail’s pace. All three staff members appeared to hate their job, and that makes all the difference.

I dropped off some books to be cut and binded, they were ready when promised. I placed an online order, it was ready when promised. The prices range from reasonable to «hmmm» — you can often just google «coupon codes» for online order submissions and that helps some.
The service is pretty quick since it doesn’t seem like many people use copy store services nowadays, so you can be in and out pretty quickly.
Just be sure not to park there if you’re not doing FedEx stuff, otherwise towing is enforced pretty well.

The customer service here needs much improvement! I have been twice to give them a second try. They do not even greet you when you approach the counter, I walked up and the fed ex delivery guy comes in right behind me, she walks past me to sign for the packages that were being dropped off says hello to him but does not acknowledge me at all. All I have to say is wow!!! Once you do get approached completing a transaction is very slow and then the computer froze and we had to start all over, I did ask if my copies (one copy that contained 30 pages in a booklet style) could be done while I waited and she said No I would have to come back for my order.

My boyfriend and I only went there to get a bunch of papers bounded. The person who helped us was quick and friendly, and the binding didn’t cost very much at all.
However, in general I do have a complaint about FedEx. I tried using their online color printing and planned to pick it up at the store after, but it just won’t let me upload the files unless it is in the exact format and file type they want, which was super frustrating (i was uploading jpeg while trying to print them in color on normal size paper).
But if you just need to get something very simple done I thought they were pretty fast and efficient.

Having not been impressed at all with the «print experts» at the location on Kirby and 59, frankly they’re dumb one of the guys couldn’t get us paper heavier than 20# because he didn’t know what that meant. So I brought some work needs to this location.
I only need a couple of little things. I had a stack of papers that I needed cut in half. I don’t know how many times I had to tell the girl which way to cut them. It’s not that complicated. I also bought a small amount of card stock, which it’s kinda overpriced to buy it by the sheet, but it’s the way the boss wanted it so that’s what I went with. I also had the girl three hole punch the card stock for me. It wasn’t that much money overall, less than $ 10.
When I got back to the office I noticed that some of the papers were cut a little wonky and the card stock holes didn’t line up through the whole stack. How difficult of a task was this really? Shouldn’t be something they do everyday? Come on now!

I know it is just a FedEx, but I can’t tell you how many times they’ve saved the day for me. While being in Rice Village is both convenient due to proximity from me, it is a pain to deal with since it is, well, Rice Village. Nevertheless, I’ve never *not* found a parking spot in their dedicated lot, so no complaints from me.
What I love about this FedEx is that they’re never crowded. It is pretty spacious considering how small it looks from the outside, but it has all the standard amenities that you look for in a FedEx office. Most importantly for me, they have all the shipping products I’ll need for my last minute needs. Even three days before Christmas, I came in with my boxes and they took care of everything quickly, pleasantly, and surprisingly cheap considering I had to overnight things to Alaska.
There’s never an overabundance in staff, so don’t go in there expecting to be waited on immediately, but they’re efficient and polite which is more than I can say about most mailing places (ahem, yes, I’m referring to you, USPS).
Yes, they do printing and all that jazz as well, though I’ve actually never used their services, so I can’t vouch for that area. I did see one of those machines to make customized cards based on your pictures, so if you’re into that stuff for the holidays or celebrations, look no further.
While FedEx won’t rock your world, it is nice to know that there’s a reliable place I can count on for when I’m inevitably late in sending a gift or work documents.