European Wax Center

I was really looking forward to using this location for a brazilian, but I am very disappointed and won’t be coming back. I’ve been doing brazilian regularly for over four years, so it’s not like I don’t know what’s gonna happen. But this was the most painful, longest, and least efficient wax I have ever had. They don’t explain on their website that their unique wax is in fact hard wax — something I totally didn’t expect, something that took a LOT of time, and a lot of tweezers afterwards.
They also don’t ask any questions about skin or health conditions that may interfere with the treatment. I understand this is my responsibility in the end, and by now I know when not to come for my brazilian, but if you’re a novice, you need those questions.
Even though I’m a person who’s always freezing, it was so hot in the room I was sweating all the time. Not the greatest thing during a very painful treatment.
My other issue was the scheduling of the appointment. I did it online, only to get a call asking me to reschedule because I was cutting into their closing time. So why put a later hour as an option?
At least it was cheaper than most locations hence two rather than one star.

Kiera was awesome! She did a bikini wax for me & she was hilarious the whole time. She’s friendly and made me feel comfortable.
The reason why I’m giving this review 4 stars and not 5 is because the front desk receptionist who answered the phone wasn’t very friendly & kept interrupting me on the phone. I almost didn’t come here because of her but whatever I needed the service done.

I have been coming to this location for years after I moved from Hwy 6 and 290, and I couldn’t be happier. Naghmeh is the best! I live in Richmond now, but I cannot see myself changing locations. No matter where I live, I will take that drive just for her.

I have been seeing the same waxer for over a year now, but unfortunately she operates very far from my home, so I decided to look for a new Wax Specialist. Today, I visited this location and Steff was my waxer. I was very nervous at first, because I thought that my old Wax Specialist was the quickest and offered the least pain I could get with waxing. However, Steff was awesome!!! She was very friendly and pleasant and the process was PAIN FREE!!! I mean, it didn’t hurt one bit. I usually break out into a sweat when I’m getting waxed and I flinch a lot, but I literally felt NOTHING. I defintely recommend Steff if you are getting waxed for the first time or nervous about pain. She’s also a perfectionist, she made sure that she went back in and used tweezers where necessary; I know a lot of waxers who don’t do this when they should!

Great experience, was my first time at this place but loved it, Summer was nice, gentle and professional, I’ll be back!

It had been a while since my last wax! Brittany was fabulous! She was very gentle and it didn’t hurt as much! I’ll definitely return to this location!

My very first wax experience was just ok. I paid for the bakini line wax and received the armpit wax for free. Kiera was very inviting, informative, patient and nice. While they don’t advertise this, your first visit with a Texas ID is free. I had to find that out reading another Unilocal review before I made an appointment. I didn’t have a Texas ID yet but a current bill with a Texas address was good enough. The only reason I’m giving 3 stars is because I bought product & gave a $ 10 tip but still had to go back the next day for a touch up because all of my hairs were not removed. I will continue with Kiera because she was very vocal in apologizing & welcomed the fact that I informed her that she had made a mistake and left a few hairs.

So this review is hard to write. My waxer is amazing, I love her and there is no better waxer on the face of the planet. I have been seeing her since 2012. Unfortunately, the staff makes it incredibly hard to get waxed by her, so I have to stop going.
Like another reviewer, I work far (Greenway Plaza), and live further (Rosenberg) from the location, but no other EWC has my waxer, so I drive here. I called to cancel one day on my way in to work (7amish) and left a voicemail that I would not make my 5pm appointment. Little did I know, sometimes those voicemails are not checked or received by the staff at the EWC location… so I was marked as a no-​show — even though I called and THOUGHT that I did what I needed to cancel the appointment.
The second «no show» I received, I had a Monday appointment at 5:30 pm, and I called to reschedule that appointment. I found out that she wasn’t working that weekend, because she worked the prior weekend, so I scheduled for the NEXT Friday. Come to find out the lady at the front (new, because I did not know her) scheduled me for the Friday in that week and not the next Friday, and did not cancel my Monday appointment. I called the Friday that I thought I had the appointment to confirm my time and found out that I didn’t have an appointment AT ALL (she said it was last Friday) and that she had marked me as a «no-​show» for Monday AND Friday, and somehow the «system showed that I booked it online.» (Maybe because I booked the original Monday appointment online?
Now, I can not schedule appointments ahead of time. Since my waxer books up weeks in advance (especially during peak hours), I can NEVER get an appointment to see her.
I received no warning, notice, or conversation from EWC. It is incredibly unfair since I have been a customer for three years, buying multiple packages in advance. Sure — they will take your money, but they wont let you use the services. I’m sure this review wont change anything — but I truly hope that the staff and manager at EWC realize how they are hurting their business.

First time try at Euro Wax and got a Brazilian. I’ve had plenty of those in the past but very pleased with the ease of appointment making, the waxer was very nice and not awkward and clean place! I’d refer and recommend the place. Can’t remember my waxer’ name to recommend though…

Royal oaks location is awesome! I’ve been to other locations but honestly none of them are as kind, quick and friendly as royal oaks. This will definitely be my
Permanent location. All the waxers are friendly and hold conversations with you instead of being in a room for 30 minutes or so with dead silence getting tortured lol. Thanks Royal oaks European wax!

I wrote a review in Dec 2014 and gave this place 5 stars. After my incident today, my opinion has changed. I received harsh information regarding me scheduling appointments for the next 6 months.
Let me explain myself. I have been coming here since 2010. Quite often, I confess, I have had to reschedule or cancel because my plans for the day would change usually because traffic from work (in the medical center) was hectic to get to the location in time. I go to this location only because of Candice’s great work! Well today I had an appointment at 10 am, had to call and reschedule which I attempted to do 3 times within 20 minutes before my appointment but the recorded voicemail went in a cycle of ringing and the recorded message saying something along the lines of all the receptionist being busy. So i left it alone and forgot to even try calling because I had to handle other task besides sit on the phone and wait for someone to pick up. SO I called back hours later apologizing for not making it and asking for an appointment today which I went to.
After receiving great service from Candice, as usual! I was politely asked about scheduling my next appointment until Sara/​Sarah stated «Well you’re actually being placed on our 6 month restriction list because you’ve had so many no call no shows in 6 months» — mind you she waited until after I paid and gave a nice tip. Although, I wanted to argue with her that I may have a little less than she stated I said okay and asked for an explanation of how this works and left. FYI, if you have more than 3 no call no shows you get placed on a 6 month restriction of not being able to schedule appointments in advance– only schedule the day of. While I was driving off I began thinking of what poor quality customer service I witnessed and called back with questions. My biggest concern was that why was i NOT given a warning about the urge of being placed on this 6 month restriction and Sara/​Sarah could only tell me «Well you should have been notified. It’s also on our website». I stated «Well i never once received any information regarding this and please tell me how many of your customers are aware of this policy?». SHe then checked my account and stated «well they were supposed to tell you back in April but you cancelled». I stated Im sure I didnt just cancel I rescheduled. And if you all have so many notes on your customers accounts why are you all not making notes to remind us of a 6 month restriction and she continued to say the same thing with no regards to my facts. I even asked her since I did not receive a warning can this one be disregarded or lessen and she refused and sounded very disturbed. I completely understand their 6 month restriction policy and feel it is a great standard for the company to abide by however I fell they way I was informed and treated was unprofessional, harsh, disloyal, and a representation of terrible customer service.
I left a complaint on the company’s website to the headquarter’s but not expecting much to occur being that a specialist (who no longer works there) burned me and after writing them they did nothing, they called and apologized. Didn’t even offer the next service free or a percentage off.
I am ONLY writing my experience on here to alert everyone about this matter so that you dont end up on a 6 month restriction like myself. Also, so that the company can read this a second time and possibly implement «A warning for the 6 month restriction» just like they remember/​are alerted to offer promotions and products.
P. S. I plan to still go to this location only because of Candice. I am a happy customer despite my incident!
Thank you and happy 4^th everyone!

I wax as well, but since my job gets so busy at times whenever I can’t get it done at work I get my brazillians here. STEFF does a great job and is very friendly. Very minimal pain. Make an appointment ahead of time, your favorite wax specialist can get pretty busy. EWC only uses their «special» hard wax. No soft wax or threading here.

All the other reviewers are right, Stephanie is the best! Efficient, friendly and skilled. First question was if I was growing my brows out. No one has ever asked that! She did a good job to achieve the look I wanted.
I was in and out in 20 mins max, and that was with signing up for the frequent discount program, which reduces the price per brow wax to $ 13.50. They will let you split it up into 4 installments too, so by September I’ll have 9 – 12 months’ worth already paid for :)
Friends-​please mention me as your referral when booking as new customers get a first wax free!

Steff is my hero! She made the entire experience of a Brazilian wax super pleasant and very comfortable. She was incredibly patient, understanding, and compassionate. I have made a forever home at the Westheimer location! THANK YOU STEFF you rock. This location is in an excellent area for me. kindly tucked into the back of the shopping strip. The entire staff was professional, polite and super easy going. Very clean too!

I came here for a quick eyebrow cleanup. My technician was Stephanie and she was pretty good. Very nice and friendly. The establishment was nice and clean. Stephanie listened to me and was able to do just what I wanted. Sometimes I am scared to get eyebrows done in the event that way too much is taken off or the shape is screwed up.
Since it was my first visit, my eyebrows were on the house. This was a pleasant surprise and I would recommend going to this was center, I was happy with the experience.

Wow… It’s officially been two years today that I have been coming to this location and getting my Brazilian waxes done by Stephanie C. Time flies when you’re having fun and receiving outstanding service I suppose!
I remember the days (long ago) when I used to shudder at the idea of getting a mere bikini wax LOL. Now, it is a part of my lifestyle… possibly even an obsession. My «girl» has to be prim, proper and perfect ALL the time.
I have been to other EWCs before; they’re all pretty much the same appearance wise, aesthetically pleasing, well maintained, modern and clean. There is actually another location more convenient to my home on Eldridge but I choose to drive past it on my way to this Westheimer location for one main reason: She who finds a perfect Brazilian wax, finds a good thing.

This is the only place get my eye brows waxed at.
I only have to go about once a month, and usually I have a nice, in and out experience. However, my latest visit was not so nice.
Just like in pervious times, they wax, pluck, brush and ask if they look good.
Maybe my waxer was having an off day but she missed more than just a couple stray hairs, and when I asked her if her could remove them– she acted offended as if I was questioning her waxing skills. I am no waxer, I can’t even pluck my own eye brows correctly (that’s why I come here!) so benefit of the doubt, she was having a bad day ?
I will add– the lady at the front desk was very nice checking me out and made my exit a little less irritating.

Been going here for some time. I’ve moved already but still make the drive to come out here. Always polite, professional and havent met anyone yet who wasnt good at what they do. I just left like 20 minutes ago, Summer worked on me. My hair is so thick and stubborn, I was probably meant to be a boy. Summer is so patient, sweet and meticulous so I highly reccomend her.

«Woohoo! As good as it gets!»… for having hot wax applied to flesh.
Everybody is particular about who does their brows or any other waxing. I’ve had some people decide that mine were too big and remove half of them (think Home Alone screaming poster when they hand me the mirror). Not here! Here, my eyebrows come out looking how I want. Love it!
I have been seeing Stephanie for 3 years. She’s even pickier than I am about my eyebrows. Perfection.

I’ve been coming here for a few months now. First time I came I had one waxer I didn’t like because she had attitude and that’s the last thing you want from someone hovering over your lady parts with hot wax! I decided to come back bc it’s right down the street from me but only to try a new girl.
I’ve been seeing CANDICE for a bikini full for the last couple of months and I love her! She’s an absolute professional. She gets the job done and to perfection. I literally don’t want anyone else to ever wax me again!
This place is clean and tidy, well organized and the staff upfront that a recently in place are very well mannered!
Because of Candice’s professionalism this brings my rating up to a 5 star! See you soon!