Enterprise Rent-A-Car

The only thing I can say
It’s the worst place you ever go to
All staff they don’t have any glow what the hill
They doing

Watch out for being scammed, specially if you are non native English speaking person. My rental was supposed to be $ 450 for whole week, and I also had my own insurance policy in my own hand. I asked him if I can use my own policy, the salesperson didn’t answer yes or no but kept insisting cover insurance, so I asked him how much PER DAY. He said «seven seventeen» for basic, and «eight sixty» for full. I even reconfirmed with him that if it is only $ 1 more per day, and he replied yes. After I signed the contract with a go ahead add on full coverage, he scribbled on the right corner that I agreed on $ 40+ insurance per day, and the total was $ 860. He wouldn’t let me back out and force me with the basic one with the final bill of $ 717.
The final insult I got was that when I asked him how to separate the 2 keys on the chain, for using one as a spare instead losing both at once, if it happens, His response was «Just bring back 2 keys together». I repeated the question the second time, same response. I turned around to the next staff, who seemed like the manager, and asked the same question hoping that he would understand my question. Response? Just bring back both keys together. WTF.

I just want to say I have rented with enterprise for awhile now, and all I wanted to do was return my vehicle and be dropped off, being that this particular location was 2.1 miles away from my home.
The manager there name is Trent Rogers, and when I say this is the worst customer service, I have ever experienced in my life with no exaggeration, I’m warning others to go somewhere else. Save the disrespect and headache. I would not recommend this location to anyone.
As I walked in my first question was is it ok if I return here and be dropped off. He told me they stopped dropping off at 5:00pm and that he could squeeze me in. It was 448pm.
I said fine.
Then he asked for my contract I told him I did not have it.
He still managed to walk to vehicle and check vehicle and he stated he needed to see my contract to check to see if I had damage notated on the contract. I Called other branch to see if they could fax it to him which they were so kind to do so. I told him the damage was not there prior to renting, i scraped a curb. But my insurance should cover that correct. He got very rude at this point.
I asked why do I need it if I’m returning the car and I have the insurance on the car.
He said word for word, I DONT CARE IF YOU HAVE DAMAGE WAIVER I NEED TO SEE THE CONTRACT FOR MYSELF. He hung up in the employees face over the phone, which I thought was rude. And lied and told her someone called from there and said car had damage on it before. But again I had already admitted that I did that, but he brushed me off. I just walked away at this point.
THis shocked me, mind you I remained calm the entire time. I tried to contact his area manager Byron I believe, but no response.
I couldn’t understand why after he received the contract he still would not let me return the car. Then I asked were they going to be able to take me home. He said not anymore my driver left for the day. It was 3 employees in the office. So I didn’t understand that either.
So he made me keep the car for another day which was inconvenient and I am beyond upset with this horrible experience. His attitude was unprofessional and he is not a good look for the company in my opinion. I’m sure this isn’t the first complaint about him. But as I said I would never go to this location for any reason whatsoever. And I will spread the word as well.
Good luck with keeping him running this branch…

The people behind the counter were very polite and courteous but they were super slow at their job. It literally took us 1 hour to get a vehicle. This might have been cause there were only two people attending to everyone but 1 hour for renting a pre-​reserved vehicle is not acceptable.

Great example of good staff and great place to rent from. The staff is professional and knowledgeable, they acknowledge every customer that walks in the door, they summarize the contract making sure the patron has a full understanding. Good selection of cars… we all hate paying rental car prices, but versus. this place is ok

Excellent experience with my car rental from Enterprise at the Westheimer & Dairy Ashford location. Staff were polite and competent. Will use this location again.

Original reservation was at this but the manager was completely rude and not willing to make the customer happy. He was the only person there with a line of people and the phones ringing. I would NEVER rent my vehicle from this location again.
Update: Who’s Trinidad R.?? That’s not even my name.

I hope I don’t have to get a rental again anytime soon, (or at least not because I was in a wreck) but if I did I would definitely come back here. Getting a rental was a huge source of stress for me but they worked with the other motorist’s insurance (GEICO) and I felt like it went as smooth as possible. Shout out to Anthony and all the other employees for being so friendly!

I have been constantly renting vehicle from them every week since November. Their operation is flawless. I have seen 2 managers change in this place and all have been equally customer focused and helpful.
There are a great bunch of people who work here. I have been constantly interacting with Brian, the manager, candice and joe. Enterprise have this policy of picking up renters from their location and sometimes when they are out of drivers, employees themselves drive down for a pickup. So sometimes they find themselves quite outnumbered in peak hours. But i have seen that they make sure they attend to each and every customer in the most fulfilling way as possible. Sometimes i just see brian handling 5 – 10 customers, sweating it out while all others are out for pickups, and he does it patiently, with a smile and due diligence. some virtue there.
Pros
1. Great staff, cheery
2. Good options
3. Pickups/​drops from/​to destinations
4. Great offers
5. Well managed
6. Entertains urgent requests.
Cons
1. Not in their control, sometimes they are understaffed on a day.
I have been renting out from them every week for a year and i will do that as long as i am in houston

I’m don’t understand the lows rating here…
The service was fast, they’re explained everything for me. Candice– the assist manager was really friendly and help me out with everything as she walked me out to the car.
The most important thing is they are make me feel like a customer and very helpful and courage attitude towards to their customer, specially in this stressful situation. Plus, time is the money and I appreciate how fast their service are… less than 15 minute to process all the needs.

Everyone is awesome here! I can be a pain and picky, and this was certainly the case when my car was stolen. This location was extremely helpful in getting me in a rental I would be happy with plus, they were very friendly. Thank you for helping make the best out of a frustrating situation.

The employees in this location need Customer Service 101 training. The representative by the name Summer was extremely rude. I travel frequently and need to rent cars, but Enterprise has a lost a customer for life.
The one star is only because I HAVE to select atleast a star to post!