Dollar Rent A Car

Dollar express is the only way to go! No lines. No hassles. Go directly upstairs to host on duty. Get in car. Check out at gate. On the rode in less than 10 minutes! Great service and easy return.

As a Dollar Express member I, accompanied by my wife, have rented from Dollar many times at the IAH rental car center. Most recently we rented on ¹⁄₂₇ and returned the car on ²⁄₃. We bypass the rental counter and go straight to the cars where we are often met by Sam who is always courteous and greets us with a smile. He is a great ambassador for Dollar. Keep up the good work.

Absolutely worst customer service I’ve ever had my ENTIRE life. If I could give them less stars I would… After renting a minivan in advance we arrived to them being out. When I reminded be young man in the lot smacking his gum, he told me «Well I can’t make a van appear, this is what we got», that was just the start but I refuse to make this lengthier that I need to. From begging to end an absolute nightmare.

What a smooth experience! Got a nice car at a good rate. Thanks for making my trip easier!

Great to work with… have rented from this location a number of times… very easy check out/​in.

First off, I got into an accident in my rental. I was not at fault & the driver of the other vehicle ran a light & was cited for it. The rental car was inoperable and I was injured in the vehicle. I did all of the necessary protocol in contacting Dollar after the wreck where they dispatched a wrecker to come get the rental car. The Dollar at Hobby would not close me out because I had not yet filled out an incident report form. I physically went up there to do so as soon as I had gotten better and was charged for days I didn’t even have the vehicle. To make matters worse — they charged me $ 10/​gallon for gasoline that was not in the car. Mind you — the car was not driveable, so how am I to fill it up? To add salt to a wound, I got charged $ 100 in additional charges for a vehicle I did not get to finish using, for an accident I was not at fault for. And they didn’t even have the audacity to do it while I was there, but sent me away saying they would send me an email to close me out. I then called the VERY POOR customer service and waited for 19 minutes on hold, only for the woman to tell me too bad and she hung up on me! I will never use Dollar/​Thrifty again and you shouldn’t either!

To be honest, I was expecting the very worst based on all the online reviews I’ve been reading. I went with them to say $ 50 compared to the next competitor who had excellent Unilocal reviews. I’m glad that I read the reviews here first so I knew to decline coverage since I didn’t want any extra insurance coverage. They did ask if you wanted «standard or premium» coverage. Most car rental companies ask you if you want coverage at all, so I thought the way they asked was just a little bit sneaky. However, the agent did not do a hard sell or give me a hard time when I declined coverage and I declined the toll tag coverage as well as telling him that I would fill up the car myself. You are still supposed to fill up the car within 10 miles of the airport or face a fine, there is a sign stating that at the desk however nobody gives you any verbal warning about it. If you bring the car up without filling it up, they charge you $ 9.99 per gallon!
Returning the car was very painless, and they did not ask for my gas receipt either. I asked the lady if she wanted and she said no that’s OK, without checking to see if the car was full, I had just filled it up.
Overall, pleasantly surprised. I think you’ll do fine as long as you ask all the questions at the counter to pick up your car.

They left us stranded, even though i had a reservation AND PREPAID. Reservation for midnight when the flight got in. Family of four, 2 small kids included. Reserved a silverado 1500. They were out of everything except a compact car, which they admitted we wouldnt fit in, and were telling us it would be for the same rate as the pickup specialty car we had reserved. They refused to do anything else. Their main customer service number closed hours before. No one to call for help. I ended up going to hertz and paying 4x as much for an suv, which was all they had left. I’ll be suing Dollar for the difference when i return home this week. I would give them zero stars if i could.
2 months later and I still haven’t even heard from their customer service dept over my complaint. I actually had to dispute their charge on my credit card, as they claimed I never showed up for the rental. Did the guy at your desk kidnap your real employee and then turn everyone away for his own amusement or something???

They have the worst service ever. I will never book here again. I book through hotwire, my total for three day was $ 128, but I end up paying $ 275 at dollar rent a car. The lady didn’t tell me how much the insurance was, instead she added to my bill without letting me know. Also, she did not tell me there’s an extra charge for a second driver, she just added to my bill. I went and spoke with the manager, he told me it’s too late to void the transaction. He told me when I return the car, they will take the insurance and second driver charge off. That was a lie. I return the car, they end up charging me for everything. I call and spoke with corporate, they could only refund 50% from the insurance and second driver charge. This is the worst experience I ever had with a rental car.

A brief story of how «only $ 25″ turned into $ 788! After originally being quoted $ 374 through Hotwire (final price after taxes & „fees“) for a 10 day rental, the lady at the counter suggested only a two day rental (to make a very long story short, we wouldn’t be able to use the car most of the time). She said several times it would be» only $ 25, you pay no more!“
Again, to make a long story short, my girlfriend had to come up and put the transaction in her name while I called my bank to get them to lift travel restrictions. After I got off the phone, my girlfriend told me it came out to $ 220! «How’s that possible?!» I said, «the lady said it was ‘only $ 25, you pay no more!’» My girlfriend said, «well I added the insurance.» Wow, «$ 195 insurance!» I thought. Turns out the insurance was only $ 50, so in reality, that base rate of «only $ 25, you pay no more» was really $ 170 + whatever undercoating they can sell you.
So we went back up to the counter to ask how it makes sense that the original 10 day rental cost $ 37/​day (taxes & «fees» included) through Hotwire, yet they had just scammed my girlfriend for $ 85/​day NOT including the insurance!
After a lot of paper-​pointing and repeating the words «taxes and fees» ad nauseum in otherwise contextually void fragments, I told them I would simply go back on Hotwire and get some quotes for the same 2 day rental to see how their taxes and «FEES» stacked up.
Within 2 minutes I was able to book a Dodge Charger with all the bells and whistles through Budget for $ 67! TOTAL/​FINAL PRICE! The «taxes and fees»? $ 24.10!
So we went BACK to the Dollar counter and instead of complaining or asking for an explanation, which would’ve surely resulted in more inane rambling about (you guessed it) «taxes and fees», we just asked them to cancel our reservation and refund/​cancel any charges. The lady said the transaction would be voided, so we proceeded to rent our car quickly and easily with Budget and 10 minutes later we were on the road.
We woke up this morning to check our accounts, just in case. Budget charged me exactly what was quoted, $ 67! The «only $ 25, you pay no more» that my girlfriend was quoted, which was supposed to be VOIDED anyway? Not $ 0! Not «only $ 25»! Not the invoiced $ 220 which was supposed to be voided! But a whopping $ 788!!! Yes, you read that right, Seven Hundred, Eighty and Eight US Dollars charged on the card as of 8 am this morning! We are on vacation, leaving for a cruise in a couple days. That was backup/​emergency money and now it’s going to be tied up for God-​knows-​how-​long til they straighten this out. I guess we’ll just have to be EXTREMELY careful in Mexico and rely on friends/​family/​diplomats if something goes wrong.
Soooooo yeeeeeeeah… my girlfriend went out on a jog so she wouldn’t end up trashing our hotel room or assaulting an innocent bystander. Needless to say when she gets back and calms down to at least orange or yellow threat levels, we are going to call the «taxes and fees» folks at Dollar and have words.

Wow!!! I’m writing a bad review because they deserve it. My total for my rental was $ 245. The time I put for dropping the car off was 6:00am, the store opens at 5:00am so I went there and returned the car nice and clean, gas filled up with the receipt at 4:55am, and they took the car and next thing I know I was being charge $ 292 and the lady didn’t even know why. So I called dollar again after I was charged in my credit card for $ 292. They told me I will get an email in few days. So I got the email saying that «You were charge more ($ 50) because you didn’t returned the car at 6:00am» so people does this make any sense???
Plsssss they don’t deserve business! So many car rental companies out there!!! Never again!!! U can have my $ 50 Karma will get u back!

Just got jacked for $ 10 for not having my gas receipts for my last fill up which was a block away.

Joined dollar express to avoid the lines at check-​in. I fly to Houston a few times a year for work, and the rental cars seem to swing wildly in price. Dollar is consistently reasonable, so we have a winner.
Last time the express part worked out on the checking in part, but there was a shortage of cars so I had to wait in the garage awhile for a car to be available.
Overall, A-​OK seems about right.

Make sure u being receipts to probe that u filled up within 10 miles.
I did fill up gas less than 0.5miles from here but was still charged $ 9.85 for not having my receipt.
What a good service!
If I am short 2 to 3 gallons wouldn’t next customer will fill it up full or vise versa?
This is excuse that they use for charging extra!
What a joke!!! Never again dollars!

My first review I initially gave them a 1 star and I was angered for getting additional charges for extra crap I was talked into getting. The service center at the airport was rude and did not help in reversing the charges. The customer service 800 number could not change anything over the phone. Well Dollar upper management contacted me, I filed the complaint with customer service, and it was pretty hassle free compared to the jokers at the service center at the actual airport rental site. They ended up refunding the extra fees in a timely manner. Kudos to management and customer service for helping. That is why I improved this rating and review.
If you use this rental place, take your time to review your optional charges, do not let the service center talk you into anything that you don’t need, and if they do and you have any questions, call the 800 number and they will be honest and straight forward to you.