Enterprise Rent-A-Car

Was generally a great experience the only reason I did not give them five stars was it took them over a week to give back my $ 250 deposit. Why does it only take them 30 seconds to charge your credit card the deposit but it takes a week to get it back go figure?

Very happy with the service, convenience, and the car. Prices fluctuate wildly so keep a keen eye on that when you make your reservation.
One tip I would highly suggest is that when you return your car check you receipt to make sure they have not added any charges… these guys, car rental agencies, are masters at that.

We had a sudden change of plans and had to fly into Houston rather than San Antonio which meant a drop fee at the San Antonio end but they upgraded us to an SUV and threw in a tank of gas. They were excellent to deal with… got my business for sure.

Quick check in process. Greeter met me right outside and walked me to the car. While she checked the vehicle for prior scratches/​dents, she made sure to answer any questions I had. Then at drop off, I was running late. The process of returning the car was probably the quickest I have ever had. Great experience overall.

Very pleased with my 9 day rental at IAH — great car, great price & service.

I can always count on the Enterprise team at IAH to make me feel welcome and treat me like a valued customer from arrival to drop off. Excellent!

Again, rented from this office since family in Houston… ALWAYS efficient, great cars, good choices in category selected, NO problems on the road, quick check out and check in… who could ask for more! Have used for years and it will continue to be my FIRST choice! Many thanks to all that make it run so smoothly!!!

We had a great experience. We reserved a luxury car and they had it ready for us when we got there. The car was new and very clean. Overall a very pleasant experience.

Service was fast and efficient. Only reason not 5 stars was because I requested a car with a USB to charge my phone while using GPS. Of course I didn’t get one and no one came back to assist me.

The pick up and return were super simple! At first they brought out a Premium SUV that had practically ZERO luggage space. We told them it wouldn’t work so they brought us out a larger one with lots of luggage space! We had the Yukon XL. Super nice – this SUV had it’s own Wifi!
I did a 4 star review for one reason — we also rented 2 car seats and their need some serious upgrading of their car seats! They aren’t very clean and one of the latches was broken so we put it in with the seat belt method. They just need to be washed and the broken ones thrown out. 5 star review if they ever get new convertible car seats!
Thanks Enterprise!

Quick service despite there being a line when we arrived. Once you confirm your reservation at the desk, they send you up to the garage to grab your car and keys. When we got to the garage, we were greeted after a few min by the assistant manager who asked us what we wanted to drive. Because my co-​worker and I were renting on business, we told him we were unable to upgrade. The no nonsense manager immediately walked us over to a 2016 Nissan Versa and began checking for damage while I loaded bags into the trunk. He handed me his business card in case I needed to contact him and told us to proceed to the exit and show my ID — and they would have all the completed paperwork there.
We drove to the exit checkpoint, flashed my ID and were handed a copy of our contract and were then on our way! This had to have been the fastest rental pick up ever and not to mention I got a brand new car to drive around in! Highly recommend this place if you’re planning to rental at IAH airport!

Enterprise is clearly committed with providing good service and they are not kidding at this location either. I needed to replace my vehicle and the office was extremely accommodating even on the busy weekend they were having in town. One of the managers (J.R.) was extremely helpful and professional.

Enterprise continues to impress. Their Houston location knows how to run a smooth, customer-​friendly and focused operation. We got our car immediately (free water!). I was amazed by the size of their fleet, cars everywhere and gleaming. Staff was attentive, knowledgable, and friendly.
I’ve used other, sometimes cheaper, car rental companies. Sometimes you really get what you pay for. With Enterprise, they are worth the money and then some. Highly recommend and look forward to using them on my next adventure!

I was totally surprised and delighted to find an Enterprise employee waiting for me when I returned my rental to the IAH Houston airport @ 5:30 am, 30 minutes before their normal business hours. Thank you Enterprise for making the return of my rental worry free! I enjoyed driving the Dodge Dart. It was much more responsive than even my Chevy Cobalt. I discovered that the Shell gas station a block away from the airport on the exit side of the Blvd was 30 cents a gallon cheaper than the Shell on the entrance side of the airport Blvd. I topped off the tank at the cheapest station and surprised the Enterprise employee that I was able to get such a good price.

The people were friendly enough, but they didn’t have the car I rented. They put me in a mustang and it cost me more. Not happy with my enterprise experience

This is hard because this particular location was really great. Everyone was top notch and it was a fantastic experience, it’s the reason I was a customer for so many years.
However, I still have issues with Enterprise corporate, mainly that they make giving feedback impossible (only able to submit ‘questions’ and web form crashes when trying to submit, if you’re having problems with a particular branch). So, this was a good reminder why I liked them so much and would use this branch again, but I don’t know that I would extend that to other locations.

Didn’t like the fact that I was looked at and spoken to like a criminal for not taking the coverage.

Nothing really different from their other locations. Service was top notch.
After taking the shuttle to the rental car terminal, you scurry down the elevator and arrive at Enterprise on your right hand side.
I really enjoy the self service kiosks when you already have a reservation. Simply swipe your Drivers License and a credit card, and you’re good to go.
After you get your receipt, you just follow the signs and it will take you up some stairs and Enterprise will be on the left hand side. You’re immediately greeted by their representatives and offered a bottle of cold water.
Only waited for a minute before being taken to my car. Within 2 minutes, we did the whole walk around and signed the lease documents.
My vehicle did have a smokers twang to it. I also noticed that there weren’t any no-​smoking signs in the car… Maybe a smokers vehicle? Anyway, I let the lady know at the booth while I was driving off, she kindly noted that I noticed the smell so I wouldn’t be charged for it upon return.
If they would’ve upgraded me into that Maserati Ghibli for free, it would’ve been 5 stars! #ballinonabudget

Amazing! That’s all I have to say about our recent experience at this Enterprise…
With the flooding that occurred, Enterprise was left without vehicles and we just so happened to fly in a few days after the horrendous weather they received… Needless to say, they also had no rental vehicles to fill out reservation. When Hertz was supposed to be helping out fill reservations, they too had run out of vehicles, were going to charge us over $ 950.00 for a weeks worth of rental time for a mini-​van (since that’s all they had left apparently). After we told Enterprise that they would not match our rental reservation price, the Enterprise manager did all he could to get them to match the price. After they refused, he went above and beyond to find us a car and get us on the road within a few minutes!!! Again, AWESOME service and an AWESOME group of people working there!!! I see why our company always chooses Enterprise for our rental needs.

Landed at GBI to take a cruise and celebrate my 30^th birthday. Considered renting one of the exotic cars but opted for the Dodge Charger instead.
Alex S. «helped» us and after he pulled the car up he whispered something to his greasy coworker who looked at us and started laughing so hard he couldn’t contain himself. The greasy guy walked over to the girls in the booth and said something to them, they looked at us and started laughing out loud too.
The only thing I can think of to make them laugh at us is that we are a gay couple. Either way, this whole staff at the car checkout station are deplorable human beings and I would never recommend anyone ever using Enterprise. Not when there are a hundred other options right there to choose from.
Not the best way to start off what’s supposed to be the vacation of my life.