CVS Pharmacy

Pharmacy does not mind having people wait around. Do not like this place and would not go back.

I use CVS quite often, but this CVS pharmacy has issues. The people at the front register are great. The pharmacy lost one of my perscriptions, talked to me rudely, and now I get to call the doctor and try to convince them that I need another Rx.

Friendly people, offer help, not enough staff sometimes. Pharmacy is good

Maybe I got spoiled by living next door to a 24 hour CVS in the Heights but this CVS has given problems since I moved to the area and switched my prescriptions here. I recently had some infections and needed antibiotics filled. Unfortunately I filled them on a Saturday and in my head well they should be open til 8pm to pick them up.
Nope closes on the weekend by 6pm. That’s fine, I didn’t know what they pharmacy hours were so I wasn’t going to be mad for holding them accountable. I go the next morning to pick them up, open at 10AM. I wait til they open and they assist me through the Drive-​Thru, I give my name and my keys with my CVS card, the pharmacist tells me they have no prescription for me and asked if I dropped if off. I tell her yes around 2pm. She checks again, still no luck, finally another tech finds me in file in the wrong place. She charges me and gives me my medicine but forgets my keys. I have to ring the bell to get my keys back so I can drive away.
Ok…so one experience doesn’t really keep me from giving a place the benefit of the doubt. I went to fill my regular meds, they were to be available around 2pm the following week on a Tuesday. I came to get get them, seemed like there were no major issues except that when I counted my meds, I was supposed to receive 4 total and only received 3. When I came back and explained their to the tech, he looked it up in the system and said the pharmacist had to explain/​verify something first.
I just happen to be there when the pharmacist was out smoking. So I waited, 30 minutes later, the pharmacist comes in, the tech explains I need assistance, he verifies what he needs and I get my meds. I am not sure what the hold up was and when I asked he said he just had to check off something in their system.
Maybe my timing was bad but in the 2 years I lived in the Heights, never had a single problem with my meds, dropping off prescriptions, friendly pharmacists. This pharmacy operates like it was in the 50s, very limited hours but without the friendly customer service. Too bad not all CVS’s are created equal.

Worst customer service I’ve had in a long time. Uncaring, snotty cashiers that don’t seem to understand the banking system. Didn’t seem to understand the difference between debit and credit. When I asked if they could tell me how much an item was (none of the items I saw in the clearance section were marked) she told me there was a scanner over there, and «waved» me over there towards the general direction. I seemed to be a bother to her. There were no other customers that needed to be waited on at the time. I will never be going back to that location.

I visited a local CVS store yesterday looking for one thing and one thing only: a Snuggie. I’ve been on a Snuggie kick for awhile now and as much as a talked about them, I still didn’t own one. The first place that popped into my head was CVS and I was relieved and happy to walk in and see them proudly on display in the front.
They had a whole bunch of pink Snuggies and a few promoting college football teams but no other colors. I really wanted the generic standard blue color and after a quick tour of the store I was about to give up hope. My friend and I asked the cashier if they had any additional colors and she said they had a leopard print and a blue one in the back of the store. She went to the back and got it for me and I couldn’t have been happier. We then spent probably 15 minutes discussing the Snuggie while she rang up my purchase. Awesome service! Because of that awesome cashier I am now writing this review from my laptop wearing my new cozy blue Snuggie.
My favorite thing about CVS though is that there’s a machine at the front of the store where you can scan your CVS card and it will print out all of the coupons available to you (including my favorite, the $ 5 off a purchase of $ 25 or more). I never keep my coupons and since I frequent CVS I like that I can print them out before I shop and save some extra cash.