Courtyard by Marriott Houston Brookhollow

We stayed here one night and was great. The room was nice, big and most important CLEAN! We also had some lunch at the restaurant and the food was very yummy, a little bit pricy but good. The service also was great in the front desk. Definitely not bad for 90 dollars and a good location!!!

I don’t generally leave two-​star reviews unless I’m actively underwhelmed, and I’m not really cranky about my stay here, but the more I think about it, I can’t really give it a stronger rating than this one.
I’ll start with the good stuff — the staff is always friendly and welcoming, the beds are comfy, and they’re very good at leaving my room alone. I particularly like the housekeeping touch of hanging extra towels on the door handle when I leave the do-​not-​disturb sign out. The rooms are nicely furnished, the WiFi is perfectly adequate, I really like the Paul Mitchell personal products and electrical outlets in all the lamp bases, and they have HBO. Ultimately, my stay here was fine. I wasn’t traumatized, and I got a hot shower and slept pretty well. I’ve stayed in enough business-​class hotels to not be particularly picky at this point.
Still, the cons are lengthy and obnoxious.
1. The walls are so thin that I could hear my neighbor’s alarm clock while I was lying in bed, and their shower curtain and sink faucet through the bathroom wall while putting on my makeup. My room was connected to the room on the other side by an adjoining closed door, which is totally fine, except that there was a ½-​inch gap at the bottom where I could see light from the next room and hear the couple next door talking. Fortunately they were pretty quiet, but I wound up bunching a couple of towels up at the base of the door so I wouldn’t have to involuntarily eavesdrop on their conversation. The seal on the door into the hallway is also terrible (think ½″ gap again), so I could hear every soul walking by. Also,
2. The blankets are really thin — basically just a coverlet and a sheet, no duvet — and my feet got cold enough on the first night to wake me up around 3am. I wasn’t even running the AC. I generally like hotel rooms to be quite cold since that helps me sleep, but that requires blankets that can actually handle 68 degrees. I ended up running the heater on the 2^nd and 3^rd nights to compensate.
3. No free breakfast. C’mon, guys. The least you could do is give us some coffee. There’s a «bistro» in the from lobby where you can pay over-​inflated prices for standard breakfast fare, and it’s generally better quality than most free hotel breakfast buffets, but if you’re talking black coffee, oatmeal and a banana, the difference between free and $ 9.00 is a deal-​breaker. If I want Starbucks I’ll go to Starbucks — when I’m walking out the door I’m really just looking for something hot and caffeinated. I’m pretty sure they’re betting that basically everyone is here on business and doesn’t care because they’re just going to expense it anyone, but it’s a cheap, exploitative bet.
Also, the desk in the room is configured confusingly, there are no USB charging ports, the shower controls are confusing and overly reactive (a ¼ inch means the difference between tepid and scalding), the clock on the nightstand was off by two hours (What? Sloppy.) and the housekeeping is inconsistent at best — the base of my toilet had suspicious smudges left by a previous guest, and I found a wad of used dental floss on the bathroom counter.
I’ll be back because it’s a preferred hotel with my company and it’s right up the road from the branch, but it’s still a generally underwhelming place to stay. Attention to details, guys. Attention to details.

If I could give less than one star then I would. I explained to clerk at front desk that I would be paying my deposit in cash and barging my room to my card. She swipes my card without advising of amount being charged, then says that she made a mistake… which essentially led to her overcharging me for my stay… then attempts to rectify the situation by offering free breakfast… looking forward to conversing with manager in the AM to discuss how this issue will be resolved, and now how I anticipated spending the first night of my weekend out of town. Completely dissatisfied and if I had the choice reservations would be cancelled for remainder of weekend and I would spend my money elsewhere.

I’m very disappointed in this hotel. The walls are very thin and you can hear noises all day and night. No free breakfast. Difficult to obtain hygiene products like shampoo etc. Food that is served here us outrageously priced for the mediocre quality. Just an overall poor Marriott experience, which I have stayed at several Marriotts and this was the only really poor experience I’ve had.
Update: I figured I’d write this since I can’t sleep as it sounds like someone is stomping on the floor of the room above me. It’s 8:45pm and this is going on. Don’t waste your money folks

Well, you have four walls and shelter for the night. But that’s pretty much it.
All I can say, is look at the reviews. Whoever runs/​manages this place really does not care. It’s not horrible, but so many things could be way, way better… Small things, easy things, but important things.
Anyways, that’s about it. A very on remarkable place. If you are in business, and want to see what true mediocrity is, swing by here, and spend a little time. For now, I just got a laugh… Oh! And hang on… The toilet seat is super loose, and I’m about to fall in!

I shared this information with Marriott via twitter and left a voicemail for the General Manager of the hotel as well. I am a very frequent traveller and have stayed 47 nights in Marriott properties just in 2015 alone. I had a 2 night reservation to stay at this hotel to attend the Grace Hopper Conference for Women in Computing, held in Houston October 15 — 17^th.
I checked into the hotel using my Marriott app on the evening of my arrival. My flight was delayed therefore I arrived to the hotel at 2:15 AM.
On arrival, I was made to wait for 15 mins and then I was told that the hotel had been over-​sold due to the Grace Hopper conference and since I hadn’t checked in my 12 AM, my reservation had been cancelled and the room had been given away to someone else.
They had tried to call my home number at 1 AM (I am assuming this was when the were giving my room away) but no voicemail had been left.
Since there was a conference in the city, at 2:30 AM, all hotels were sold out.
I was alone, in a new city, with no room. I was given the option of checking into a nearby motel — «The New Six Inns and Suites» — no Marriott didn’t call to make reservations or pick up the tab. You should check out the Unilocal reviews to see what that place is like. I spend the night there, feeling a little unsafe and vulnerable. The front-​desk staff seemed like they couldn’t wait for me to get out so that they could get back to whatever they were doing.
REALLY disappointed with Marriott. In my 15 years of travel, this has never happened to me.
Don’t do this to your travelers Marriott — especially not at 2:30 AM in the morning. No matter of free nights or Marriott points can make up for this experience (not that I was given any)

Rooms are mediocre. But bed was comfortable and it was quiet. Front desk girls were nice. Lobby and restaurant were modern looking and nice. Area surroundings were not very nice.

Its an avg hotel. Nothing special. I was not crazy about the location, Room was clean and bed was nice. Bar closed way to early. The people were very friendly. Lots of parking and close to the freeway.

We rolled up very late and very tired, Michael (overnight front desk agent) was extremely accommodating and incredibly friendly. We really appreciate the way he took care of us. Thank you Michael!

my go to hotel in Houston owing to its amazing location, immaculate rooms, and friendly staff.

This is situation of making the best out of a bad thing.
The interior is pure Courtyard, with modern décor, nice furnishings and great service.
Once you get into your room, though, you’re reminded that you’re in an older property in a bad part of town. So I’m really mixed here.
I’m more mixed because my last stay at a hotel prior to this one was at another Courtyard location. The other had wifi ports and a mini-​fridge. This one, not so much. I did have my option of $ 4 bottled water in my room, however.
So three things struck me:
1) The room actually has a window that opens up (I was on the first floor) to a courtyard/​pool. While some people will love this, to me, it felt very Motel 5.
2) The room had a door connecting it to the room next to mine. Not what I would expect from the typical Courtyard.
3) After a certain time at night, the front door was locked, requiring a key to get in. That’s a big clue that «you in danger, girl!»
So while I love the standard free wifi and comfy beds of a Courtyard, I think this location is a victim of its location. The Springhill down the street, also a Marriott property, seems to be what I was looking for in the Courtyard.

The staff was so friendly. The location is great right by the highway, but the room was totally quiet. Excellent cleanliness. My only complaint is that the ice maker in the 2^nd floor did not work.

Decided to stay here during our vacation and first time to Houston. Nothing but professionals from the moment we walked through the door. Check in was a breeze, helpful when asked or requested assistance. We were there 10÷31−11÷3 and our experience was good. Rosa, Brandi, & Jaquan I would like to thank you three for making my vacation smooth and enjoyable! Keep up the good work!

Hotels in Houston aren’t cheap– and neither is this one. The hotel is nice enough, and the staff was very polite, if not a bit too casual (but that’s a plus for me). I was there for an extended business stay and was disappointed that there was no room service and that the in-​hotel restaurant was closed between breakfast and dinner. The complimentary wifi was a decent speed, but I was dismayed to be hit up with «premium» wifi if I payed an extra per-​diem charge– I passed. I was also irratated that they had two nice big bottles of water waiting in the room for me, if I wanted to pay for them. Considering the price I paid for the room, complimentary bottled water was apparently too much?
In any event, the hotel was clean and everyone was very nice. But this is closer to a Hampton Inn than it is the Sheraton (which is right next door), but priced closer to a Sheraton than a Hampton Inn.

I shared this feedback with the hotel management and feel comfortable sharing this to the world. This review would have been one star based on the first touchpoint with the organization. However, we did in fact later receive good customer service once the problem became aware to more of the staff. Please know-​the facilities at this establishment are quite nice. The décor is pretty and the rooms are large and spacious. The bed was comfortable. I did appreciate those amenities.
Reason for the Low Rating-​when our large group arrived, we went to check-​in. Some context-​our operations manager had spent a great deal of time making sure that the rooms for our large group arriving from all over the country were ready. We were greeted at the hotel by an individual who did not have the correct information and was quite abrasive while letting us know that rooms were not secured. Names sent to the hotel were not correct, and it took quite a bit of leg work to make sure that all parties had a room. It was very frustrating to have this result when we had put in so much work up front to streamline logistics.
While the facilities are nice, the service was lacking. Consider this when thinking of choosing this hotel.

Evacuation at 12am — no call to my room to tell me to leave… what if i burned?!
Nonetheless, no frills, good value for a clean hotel. Free wifi, coffee and free fitness room.

I was just in Houston the week of ³⁄₁₁ — ³⁄₁₄ for a business trip. I once again chose to stay out at Brookhollow over the Sheraton and Marriott closer to the office due to the ability to escape the highway noise. Unfortunately this time I was put on the front side of the building and the only reason I didn’t give it the 5 stars, but it wasn’t terrible enough to ask to move. Next time I’ll know better.
I do want to commend the staff: Mia and Jeanne in the evenings for providing great service as well as Jennifer in the morning for helping perfect my coffee protein smoothie each morning. Randy was also awesome at check-​in to see if they had a blender and the ability to assist me with the smoothie before I ran out to the store to purchase the almond milk.
The staff was exceptional!
Michele
@HudnallsHuddle

Best value for a very clean hotel: free Wi-​Fi, free coffee in the mornings, free newspaper and free fitness room. This hotel was remodeled a couple of years ago and I like the new décor.
Although it may not be in the best area of Houston, you’re in luck if it’s near where you need to be — which is why I’ve stayed here over a dozen times.
Over the years, what stands out the most is the extra friendly staff that greets you every single day. This may be bustling Houston, but the staff is more down-​to-​earth.
Sleep tight.

It is a Courtyard so it has all the same amenities that a Courtyard has. The reason this place is getting two stars is it was expensive for an outside of town and away from the airport Courtyard ($ 168). The real problem with this place is they built the it with «Motel 6» walls and is the loudest hotel I have stayed in, in years!
The people in the next room came in after 11pm and apparently had two rooms because they had lot’s of people talking and slammed their doors dozens of time. I had an absurdly early flight so I was in bed early only to be woken up for two hours by first the kids screaming in joy, than crying in misery.
If you come, bring ear plugs!

Les chambres sont propres et correctes. Mais né nous attendez pas à y trouver de frigo, ni de micro-​ondes. La chasse d’eau est bruyante (comme celle d’un avion). L’isolation sonore est légère, un peu trop d’ailleurs, on a la sensation que le voisin est dans notre salle de bain. Sinon le cadre de la salle de restauration est agréable, et la piscine sera chauffée uniquement si le temps le permet.

Nice hotel, decent Internet, no fridge/​microwave. Expensive, but they cut me a deal at the front desk, down to $ 168 for a night… thanks… For that price I expect a massage and breakfast in bed, instead I got a decent hotel and a good nights sleep.
Too expensive!