Calais Midtown Apartments

So, I have moved out and paid my last months rent and left my keys at the office. Today, at approximately 2:52PM I received a call from the property manager wanting to know why I left the previous review I posted last week. I was a little taken back by this as I have cut all ties with this property. He said,“Hello Adam, I wanted to know more about the comments you left on Unilocal.” I began to tell him pretty much everything already posted here. He interrupted me to tell me, «I have trouble believing Bettie said that. You must be mistaken. I have worked with her for several years and I am 99.9% sure that did not happen.» His tone was very rude and dismissive. I let him know that I am very happy for his working relationship with Bettie, but I am 100% sure this happened.
He continued to let me know I was mistaken and not correct. He then asked me what could make this better and I said, «just talk to your staff about being direct and not misleading.» He said it seemed like it could be better if he reimbursed me some money from the last months rent. I stated that is not the issue anymore. I do not expect or want the money back, I just don’t want this happening to anymore tenants.
I am not sure of his real purpose for calling me. Judging by his tone, it was to intimidate me into deleting or editing my previous review. I will not remove the review as it is 100% true. The reasons for my previous posts were to help inform future residents and to provide feedback for the leasing staff. We are all in need of growing and developing into better professionals. Sometimes the truth is hard to swallow but if we have a change mindset, we use it as fuel to get better. It seems I fueled something else here with the property manager. He was not happy and seems to have taken the feedback in way that will not help better the staff, rather, excuse the behavior and keep blinders on.
I am so thankful that my renting days are over and that I will not have to pay another penny to the Calais Midtown. After today’s random call I felt blind-​sided and attacked. I have lived at a few apartments in my leasing days and have never had a property manager call to harass me about my reviews. Instead of being proactive for the future, he was being reactive and making customers feel undervalued. Do not get me wrong, the Calais was in need of new management, and they got it, but I feel that you get better service and more bang for your buck at other real luxury apartments in the area.
I am sure he will read this additional review. If you are reading, please do not reach out to me anymore demanding to know why I posted the review I did. Spend some time reflecting on the tone, attitude and intentions behind your call today and you will understand why.
I can not stress this enough… If you are considering leasing at the Calais Midtown, please proceed with caution. Make sure you shop around. You will be paying for location and that is all. If there was an option to give 0 stars, I would have. I previously lived at the Camden and they had top-​notch amenities, prices and most importantly, customer service. I voiced to the property Manager at the Calais Midtown that it is important to listen to and trust their tenants. Without tenants they would not have a job. He ignored this comment and proceeded to focus solely on my Unilocal Review. If you want 5 stars and positive ratings, try providing 5 star service. I am kind of worried he will try charge me some extra fees or something since I did not submit to his intentions. :-(I will keep you all posted!

I forgot one helpful tip. Avoid garage three at all costs. The flood that hit Houston in 2015 destroyed every normal car that was parked down there.

Spare yourself the agony and find another complex. This is the most poorly managed property in all of Houston. We should have known upon moving in what we were getting ourselves into. We went back and forth with our leasing agent Gisela about them trying to charge us 5 extra days when we clearly told them (and had in writing) our specified move in date. We even went as far as to call the corporate headquarters and were essentially told that their rules will stand and if we didn’t like it, we didn’t have to move in because plenty of other people are willing to move in. They have such a high demand in that area, and unfortunately no matter how bad they treat the tenants, due to the popular nature of that trendy area, they will still have people living there. Worst staff, slow maintenance responses, FILTHY rooms upon move-​in, broken elevators, dog poop and USED condoms in the stairwells (barf!!!), problems with every single appliance, clogged drains and burned out light bulbs upon move-​in, horrible dirty and small pool, stinky garage and hallways, dirty vents and filters in the units. Due to a faulty dishwasher, we kept calling for repairs time and time again. The maintenance people dragged their feet about it so much that we ended up needing an entirely new dishwasher. We were out of a dishwasher for a total of 4.5 weeks from the time we called requesting the repair, to the time we finally badgered them enough that they came to fix it to shut us up. The garage gates are constantly broken and left open to the public. The staff claims that we do not pay for security which is why they take no responsibility for any issues regarding the safety of their tenants. It’s an abomination. I lived at an AMLI property prior to this, and when security gates were broken, they had a security guard on the premises guarding the gate.
It is absurd that Internacional Realty can function as a company. We will be reporting them to the BBB. The doorknob on the outside door to enter the unit in building 1 was snapped off for over 3 weeks, and the same door handle is broken off at least once a month. This is a huge safety concern, because while attempting to get into the until from the street level, there are homeless people, cars speeding by from exiting 59, and general riff raff lurking around the poorly lit area… DID I MENTION THERE ARE NO SECURITY GUARDS???
There is constantly dog poop in the halls and stairwells. Although I know this is the fault of tenants not cleaning up after pets, the management should be aware of this and have a regiment for maintaining the cleanliness of the areas. It has got to be some sort of health code violation. The staff are literally the rudest, laziest and most unhelpful girls in the entire world. The only staff member who is professional and helpful is Chard. Gisela specifically is the most unprofessional, lying, and lazy employee on the planet. As I mentioned about our move in experience, she «mixed up» dated from the very first time we came to move in. I have never felt so strongly about a single person being such a lying scumbag. She would constantly lie to make up excuses about why maintenance items were not taken care of, packages were lost, etc. but the worst thing she did was misquote the amount of rent we were to pay when it came to renewing for a third lease term.
Our lease renewal went up over $ 200, so we emailed the manager Shelly Allison asking if there was any way to lower it, based on our tenure at the apartment, never being late on a payment, being great residents who never had any issues, and me (I’m in the Real Estate Industry) doing an analysis on the average rental rates in the area. We did not receive a response, so my roommate and I called Gisela on a conference call to ask for a lower amount. Gisela gave us a price that we agreed on. My work phone is a recorded line, so we called there to lock in the price Gisela gave us. When we went in to actually sign the lease, low and behold, the amount was over a hundred dollars more than what she quoted us on the recorded phone call. When we brought this to the attention of Shelly she refused to honor Gisela’s quote and accused us of lying about the amount that was told to us. I told Shelly I had Gisela’s quote on a recorded conversation and Shelly sarcastically mocked me and essentially told me «Good luck getting through to corporate.» It was not until after speaking to Shelly on the phone that I received a response to the email I sent her 10 days prior (screenshot attached) The entire time, Shelly was threatening, unprofessional, and lacked any ounce of proper business etiquette. I have that conversation recorded as well. Trying to get through to corporate is not even worth it at this point, as we do not want to pay a single dollar more to this horribly run location. Hundreds of other places in Houston deserve our business.
Moving here was the worst decision EVER. I wish I would’ve heeded the negative reviews before we moved.

Well management «is not required to provide security». The dismantled door leaving the garage wide open caused 7 vehicles windows to be smashed. Personal property was unfortunately yet again destroyed and stolen from me including my favorite pair of costa del mar 580 glass lenses. This is a dangerous area and management will not let me out of my lease although I’ve given them a years worth of rent equaling to around $ 13,500.00.
In the time I have lived here my vehicle was basically destroyed by the complexes negligence. The second time my truck was broken into this month was completely managements fault for leaving a door unhinged. I’m disappointed and was disrespected by the manager of the Calais when approaching her of my disappointment in their protection. My vehicle and many others have been destroyed. Good luck but beware of crime and management’s ignorance and rudeness. They are aware of the crime in the area but won’t even hire a security guard. They make plenty of money to keep us safe but will not provide help.

1 star because I can’t give them 0. Why 1 star. Rent is no longer affordable $ 1500+ for 1 bed.
1. My move in date was pushed back over a week because the apartment was not ready. When I was able to move in, everything was dirty. We asked them to clean it and our steamer went missing (1^st stolen item)
2. On 5÷5÷15 we had a random man break into our apartment while we were sleeping. I woke up and kicked the guy out immediately. When I informed the office they thought it was a «crazy story» and said there is nothing they can do. After showcasing all the security features during move in, they now say they don’t offer security so they are not liable. The security cameras don’t work. Change the locks? Yea if I pay $ 50
3. Bike was stolen from the residents garage. Another «crazy story» that they could do nothing about and are not liable.
Bottom Line, I wouldn’t recommend living here to anyone.

This is my first time to EVER write a review. I feel everyone should be well aware of this staff prior to pouring your hard earned money to them. I have never in my life talked to such unapologetic people in my life my. I live in building three, my car is constantly at risk to flood, my elevator NEVER works, and the pool looks as if it should just be removed. I was assured of the safety I would feel here. However, my car was broken into, and destroyed. The management how now back peddled on everything they’ve said. I’ve received what is now THREE stories on why I can not view the tapes of people entering thT night. My call were ignored, picked up and hung up on, then ignored 3 more times. No call was ever returned. I feel unsafe, unhappy, and flat out perplexed by the treatment of this office staff. I find myself wondering if so many reviews state the horrible experience wit this staff how have they not learned they are in need of change. I warn everyone looking to not sign yourself up for this awful place. It’s been a waste of money, time, and emotions. I can only wish to get away from this mess, and absurdity offered by an «office.»

Management SUCKS. Let me elaborate:
(1) We had a serious problem with rats in the walls — they have two standard responses «this is your fault» (even though they are in the walls not our apartment) and «well this is happening all over midtown because of the construction and there is nothing we can do», they won’t give us any break on rent and it takes them MONTHS to fix.
(2) Won’t tell you any details about appliance warranties (all apt appliances are crap so they break a lot) and expect you to pay out of pocket above retail price for them to replace (even if you find the exact same model half price somewhere else)
(3) Grills, Gym, Pool, etc. are regularly broken with no warning and covered with signs that say «Out of Order until further notice — Building Management» and be closed for weeks sometimes months.
(4) Regularly doors that should be locked to keep tenants secure are broken or the keypad/​keyfob won’t work
(5) And, their new hire Erica, must have received her «customer service» training by Nazis — to say she is passive aggressive and unhelpful is a gross understatement.
It is such a pity b/​c it is a beautiful building in a great location. But I’m moving out as soon as my lease is up!

I never write reviews, BUT IT’S THAT BAD. The leasing office is a joke!!! and extremely RUDE. the manger Shelly had no customer service whats so ever and was very short on the phone. Very disappointing! I have been living here for two years and cant wait to leave. its a great place and great location but the office is unbelievable. I had mold in my apartment for a long time. It’s a very OLD building and they don’t keep the maintenance up. They didn’t believe us about the mold. we had to take pictures and prove to them that there was mold. Also, There are several leaks in a our place. we have reported it three times and still not fixed.

DO NOT LIVE HERE!!!
My fiancé and I were residents there for two years and the first year was really great. We enjoyed it so much that we signed a second lease. This is where everything went wrong! Up until a couple of months before we moved out we had only had minor issues such as having our microwave replaced and our washing machine leaking water, simple things like this compared to what we experienced next…
Upon returning from being out of town for Thanksgiving we came home to find that our refrigerator was broken and covered in mold. Someone came to fix the refrigerator and we were informed it was working. I spent so much money on buying new food to replace everything that was thrown out, on top of the food that had gotten spoiled, only to find out the next day that the fridge had broken again. I was forced to throw all of this food out and put in a SECOND work order. We were told it was fixed again… NOPE! It was ridiculously hot again. In case the fridge broke for a third time I decided to buy all fresh food. The refrigerator broke for a THIRD time, this time everything froze and I had to throw out all of the fresh food. I had the maintenance man come out that night as this issue needed to be resolved ASAP. He asked if we wanted the entire refrigerator replaced which we happily agreed to even though we were told it would be smaller than the one we currently had. We both came home a couple days later to find the work order stating that he replaced a piece in the refrigerator rather than the entire fridge. The refrigerator then broke AGAIN for the FOURTH time. We spoke to some of the leasing agents that night, as we were obviously very upset. The maintenance worker had apparently told them we didn’t want a new fridge at all. WE WERE LIVID. We FINALLY got a new fridge after more than TWO WEEKS!!!
Throughout this entire ordeal I had asked for a manager to contact me. I NEVER heard from the so-​called manager Shelly. I should have known I’d never hear from that woman as I’ve walked into the leasing office before, as she was talking bad about a resident needing his broken washing machine fixed. I never got a single call, follow-​up or anything from this manager. This was so absurd that I knew I did not to renew my lease for a third year if a manager wasn’t going to take the time and follow-​up.
We thought moving out would be the end of the problems but they will find any excuse not to give you your deposit back!
We spent the last two weeks cleaning to ensure the place was spotless and we got our deposit back. While moving things out we realized that during the entire time we lived in Calais for two years the dryer vent was never connectd to the dryer. Not only was this a fire hazard this explained why we had so much lent on the walls. We waited over the next 30 days for a letter, call, anything from Calais about our deposit, as it is required by law in Texas they send this to you. We never heard from them. My fiancé had to stop by the office to speak to someone about it only to be told that we didn’t get our deposit back because it paid for part of our water bill and replacing the carpet. The carpet was installed so poorly that it started coming apart where it met the wood not long after we moved in. Even the leasing agent Gizella stated it was from normal wear and tear and that it was covered in our lease but because they had to replace the carpet we were forced to pay for it.
Bottom line, DON’T LIVE HERE IT’S A WASTE OF MONEY AND MANAGEMENT IS THE WORST!

I’ve lived in Calais at Courtland Square for several years and, overall, I absolutely love it here. The location is ideal and management has always responded to requests in a timely, friendly manner. In the instances where I’ve encountered problems, they have provided me with excellent customer service. Unquestionably, it feels like home here.

The apartment had a SERIOUS flooding 2 weeks ago and about a hundred cars (many of them new) were flooded being in the below ground garage. What is the solution to this problem? This should be considered a major factor in your rental decision.

5 stars from me! I love this place! Great staff and wonderful location.

I live at the Calais for almost 1 year in a 2 br/​2 bath in the third building facing highway 59 (but an interior unit). I was worried at first about the noise of the highway but honestly never really many cars, besides a few honks once in a while. Overall this was a decent place to live and the rent was reasonable (less than $ 1600/​mo). The pool in the third building is absolutely pointless since it’s so small and very little sun ever comes in since its blocked but all sides of the building. I’ve never seen anyone in it. The pool in the first building is a bit nicer.
The proximity to the gym (24 hour fitness) and other hot spots in midtown is great. We usually walked to a lot of places which was nice. The staff was decent and polite though sometimes I would have to remind them of service tickets they placed in.
Overall, it’s a decent place for the price so check it out if you’re interested.

This was the absolute worst rental experience of my life. Here’s as simple of a list as I can make:
1. We were lured into the lease under false pretenses. We got a $ 393/​month concession on the market rate for our apartment & were told rent wouldn’t skyrocket when the renewal period occurred. The next year, our renewal notice showed an increase of over $ 200/​month.
2. We paid $ 305 in nonrefundable application & administration fees, $ 600 in non-​refundable pet fees, $ 240 in pet rent over 12 months & $ 140 for a pet carpet treatment after everything, which is apparently just what they legally have to do. What did the $ 840 IN NON-​REFUNDABLE PET RENT & FEES GO TOWARDS IF NOT FORSEEABLE EXPENSES AS THE RESULT OF PETS LIVING ON THE PREMISES? We were charged for a two bedroom pet carpet cleaning despite our apartment only being a one-​bedroom. We wouldn’t have lived here had we known we’d lose $ 840 in fees to live here one year, but we were lied to.
3. Our move in was a disaster. They gave us a move-​in date after we supplied our application & fee, which required us to give each of our office, cell & home numbers. A month before, we called them& learned that they made a mistake with our move in date & we wouldn’t be able to move in until 5 days after the planned date. They said they’d been unable to contact us, which was a lie as we’d given them 6 numbers on our application. We wouldn’t have known until our move-​in date had we not called them. Other residents had the exact same issue. When we finally did move in the apartment was disgusting. There was food crumps & smears, hair &/​or thick black dust on the floors, baseboards, ceiling fans, & kitchen walls. There was pubic hair & mildew in/​on the shower, tub, grout & bathroom floor. It took 4 hours with straight bleach to clean the bathroom. The shower head was broken. Whoever cleaned the oven left a residue that caused a black smoke to fill the apartment the first time we used it. All in all, the apartment was in far better condition upon our move-​out than when we moved in.
4. Safety at this complex is of no concern to management or the leasing agents. The side doors & gates are constantly broken, granting access to crime, theft, & homeless people. The car gates were broken for a total of nearly 2 of the 12 months we lived there. Additionally, the only elevator in our building was broken for about 1.5 months. After we moved out we complained about this & management said they’d hired a company to take residents’ bags up the 6 flights of stairs (2 garage & 4 residential floors). I believe this «service» to be a lie, as we were never notified of it.
5. Leasing agents are rude & don’t care about customer service. 50% of the time when we’d go to the front office, no one was there. The remaining time, we were treated rudely. One time, I stood in front of a leasing agent for 5 minutes as she didn’t want to interrupt her personal call to do her job.
6. Our move out was a catastrophe. The elevator broke yet again & we lost an entire day of moving as it wasn’t repaired until the end of the day. The manager refused to give us an extra day to move. The same day, someone else attempting to move into a different building with 2 elevators had hired movers for $ 100/​hour & both elevators were broken, preventing him from moving (that’s 3 of 5 elevators in the same day). The front office refused to reimburse him for the hundreds he spent on the movers.
7. The manager has absolutely no concern for the residents & no ethics. Anytime we brought an issue to her attention, she lied or blamed the residents or contracted repair company. She also lied to corporate (Internacional Reality) & told them we had been given an extra day to move out.
8. Our water was turned off on two occasions without notice which is illegal as the built up gases can cause illness.
9. Maintenance people came into our apartment at least twice with no one being there & without leaving any notice, which is a stipulation in most, if not all, Texas leases.
10. People’s packages were stolen a few times while we lived here. because the leasing agents used to let people go into the mailroom, which is supposed to be locked & only accessed by the leasing agents. We had to complain 4 times before this practice was stopped, & the manager wasn’t the one who ended it after we complained.
11. After explaining to the corporate office of our experience after we moved out, we were accused of lying as they hadn’t heard from us during the time we lived there. We weren’t aware that our complaints to the manager weren’t enough.
12. Residents leave their dog’s poop & pee in the hallways, & our trash chute was broken all of our lease term. The feces are left there by management for sometimes a week.
13. We had to call the front office 4 times over the course of 3 weeks to finally get them to fix our AC when it was 90+ degrees outside.
Live here & you’ll pay huge fees, your living experience will be awful & they WILL jack up your rent.

Out of boredom, I decided to look up my current apartment buildings onYelp and came across only 3 reviews, each of which were not very supportive. I don’t usually post on Unilocal,but I figured I needed to write one so people could get another perspective other than ones that seem a tad bitter.
I’ve lived here for about three months now and can honestly say I really like it. I saw in the other reviews that people were complaining about maintenance and management. When I first moved in, I had issues with my kitchen faucet making a noise every time I turned it on. I put in a maintenance request and that very day, while I was still at work, maintenance had come in and replaced the entire thing. Completely fixed. I’ve also had an issue with my dryer, same thing. Put in the request, it was fixed that day. As for management, I’ve only really met/​talked to one leasing agent, but he was really nice. The same guy that gave me my lease. I’ve had a few questions for him every so often, so I just email him directly and he always gets right back to me. He’s already gotten me into a lease, so it says a lot to me that he’s still willing to answer my random questions that I email him (really, I will email them about random things I’m curious about). They have all been really pleasant any time I’ve run into them, everyone offers to help me if I’m picking up a bunch of packages from the main office, etc. Genuinely nice people.
Let’s see… what else… I live in the second building. I agree, if you get there late enough in the evening, parking on G2 (the resident level) can be a bit of a nightmare, but I have never had issues finding something in G1 if G2 is full. I’ve noticed some people parking in places that aren’t actually spots, but I’ve also noticed those cars getting ticketed, then they stop parking there. Problem solved.
As for the dog smell… seriously people, you’re going to have that in any pet-​friendly complex. That’s the nature of the beast. I don’t personally have any pets, but it doesn’t seem to be a big issue to me. I’ve never, NEVER, seen feces anywhere in the building. That includes halls, elevators, stairwells, garage, etc. I have come across dog pee once or twice, but they were cleaned up by the next time I was in the same place. Really it’s just the stairwells that have a bit of a dog smell, but like I said, comes with a pet-​friendly complex and seriously, it’s not like you’re hanging out in stairwells, so how is it a big deal?
My electric bill is the lowest I’ve ever had in ANY apartment (this is not my first rodeo, to say the least). Maybe I’m just lucky because I’m on the first floor, facing Louisiana, but I have had my a/​c completely off for about two weeks now and it’s been an even 73. When I first moved in, it was still summertime hot and I never had issues keeping my place cool.
The location is pretty good. Sure, I’d love to be a little closer into midtown, but the easy access to 59 is a dream in the mornings and afternoons to and from work. Plus most of the midtown bars/​nightlife are still walkable if you’re up for it (I do it pretty often).
So I guess that’s about all I have to say. If you’re looking for a place, it’s a good location for the price and I at least love my floorplan. Honestly, if you’re looking in midtown you’ll be hardpressed to find a better deal with that much space. Hope this was helpful!

I lived in this apartment complex for two years, and just recently moved out at the end of August. For the first year I was in building one, which is where the leasing office is located. The second year I transferred to building three, which is the furthest away from the leasing office and the one closest to the entrance to Hwy 59.
I had no real issues while living in building one. I was in an end unit which faced building two and catty cornered Brennan’s, so outside sound was minimal. The gates and elevators broke occasionally, but usually were fixed in an appropriate amount of time. Maintenance requests while here were minimal, but usually were taken care of pretty quickly. Parking in the garage of building one was sometimes problematic for guests, but most of the time a spot could be found on the street surrounding building one.
After this first year I downsized from a two bedroom with a roommate to a one bedroom in the third building on the fourth floor. This unit faced building two and was directly over the garage one parking entrance. Outside noise in this unit was much more prevalent, as was hallway noise in general. Once moved into building three it became blatantly evident that this building was extremely neglected by the office staff as well as by maintenance and property upkeep.
The garage gates were usually broken for about a week and half out of each month. There were two instances when I found drunk, homeless men wondering the hallways on the fourth floor. As a woman I found this to be particularly unsettling, especially considering one of these times, the man had no pants on. I reported the incidents to the office, however I was told that these things happen, and that if I wanted more security, then I should lease from somewhere with a guard on duty.
The one elevator was out of service at least once a week, and for a period of my year lease was broken for approximately two and a half months. This was a result of a storm that had flooded the level one garage due to poor sewage draining surrounding the building. Flyers were posted by the office apologizing for the inconvenience, but that they were unwilling to expedite the process of having them fixed due to cost. To this day, the sewage draining around the building has not been fixed, and the garage tends to flood every time it rains heavily.
Maintenance issues took longer to be dealt with in building three than in building one. I also found more issues that needed to be fixed while in this building, but that could have just been the specific unit.
Overall upkeep of building three was pretty much nonexistent. Trash was constantly piling up in the hallways, in the trash shoots, and in the trash bins by the elevators. People were constantly smoking in the stairwells and hallways, leaving their trash from the cigarettes on the floor. These things usually took days to be cleaned up, despite the numerous reports to the office not only by me but by many of my neighbors as well. When I moved out a large pile of glass was on the ground outside by the back stairwell where a car window had been shattered. This glass had been there since February. I personally reported it for weeks to the office, but eventually gave up when after a few months it was never taken care of. As a result I had to stop walking my dog on the backside of the building.
Guest parking is especially limited in this building. I think this is because even if you have a two bedroom apartment, you only get one reserved spot. As a result, having friends over became very difficult.
My biggest complaint about this property would have to be the office staff themselves though. There seems to be an overall disregard or concern for the tenants. Most times when I reported an issue regarding the property or personally made a maintenance request or a follow up to the time a maintenance request would be taken care of, one of the girls in the office would roll their eyes and act like it was such an imposition to have to be listening to me.
I would particularly advise anyone to avoid dealing with Tina. I have never been treated with such disrespect by an individual. Having to deal with her on a continual basis was the number one reason why I decided to move to a different apartment this year.

Horrible place. The management is by far the worst and their customer service is below average. They make excuses for anything and everything you have an issue with. For example when your car gets broken into and you ask about the gate being broken for the past month, they tell you that you live in midtown, (assuming you understand there are vagrants around) and that your rent does not include security. If you have a Maintenance issue it takes them at east a few weeks to get to it. I read reviews before I decided to go here and decided that I’d risk it. Surely I wouldn’t have that many maintenance issues right? Um no. Wen I did, it took forever for them to check it out. If you decide to live here be prepared. Also don’t live in building 3. It is the neglected and unkept stepchild of the three buildings. It also floods in the garage after heavy rains. The elevator is broken every few weeks. When we moved in, out elevator was broken and that costed us the money we were laying our movers and uhaul since they charge per hour. Dog feces is all around the perimeter and they do nothing to remedy the problem other than send a letter to residents threatening to define you if you are caught not picking up your dog’s waste. People illegally park all over the assigned parking garage in building 3. They will park along the perimeter so it takes you forever to maneuver out of your assigned parking space making a 10 point turn. Don’t live here unless you have the energy to go to battle with them all of the time.

I would not even know where to begin with this place. I have lived in many places in 3 different cities. This place is BY FAR the worst EVER. the office people do not care about any concern you have and reply with the most terrible responses imaginable. If I went into detail about every problem I have had here, I would be writing forever. It started with our move in date. the elevator was broken (which it ALWAYS is, working on 3 weeks right now) had to pay the movers for an extra two hours of sitting around waiting. When we open our apartment, the bedroom had not even been cleaned, there were dry cleaning tags from the previous owner everywhere. Then the dryer didn’t work, we were told not to dry so many clothes at one time and then giving a lesson on how to do laundry? WTF I am 31 years old. they eventually replaced it, eventually =‘s two weeks. then the disposal quit working the second day, took them 10 days to fix that. oh so much more…
The garage gates are ALWAYS broken and homeless people can just enter the building when this happens. And if you call the office with concerns about the homeless on the 4^th floor in your building at 4am, asking you for money, you are told «you live in midtown, there are homeless people here, and you do not pay for a working security gate, you pay for rent and that is it.» And do not get me started on the dog Sh*t it is everywhere. Why can’t they put up the dog bag and trash dispensers outside? I am not kidding, the dog poop is everywhere, even in the stairs, which you have to take when the elevator is broken, did i mention it is ALWAYS broken and you get the adventure of avoiding dog piss puddles in the stair well. it is gross, you really need to bathe your dogs after every walk, as soon as they hit the grass, it is poop all over their feet. They have put threatening letters on every ones door about picking up after your dog, they even told you «people are watching and you will be ticketed». this helped for about 2 days, then POOP EVERYWHERE AGAIN.
Seriously I could go on and on, DO NOT LIVE HERE, unless every other apartment is at 100% occupancy in midtown. My rug got stolen from my front door (when the security gates were broken). but don’t worry «that’s what you pay rentals insurance for» Seriously the people in the office are more than rude and seem not to care about anything that goes wrong. this is not a safe place to live.
GEEZ I did not even get to the AC problems during the summer. I am not kidding my apartment would not cool below 82 degrees during the day and they told me. not kidding here «you live in houston, it is hot outside» OMG my apartment would be at 82 degrees at 11PM. it would finally cool down to about 74 by the morning and then would start the entire process over. This was a battle for the entire summer. They eventually gave me a new AC unit, this did not help either. I feel really bad for the person that moves into this unit for the summer.
and then winter comes and the heater doesn’t work either… this was a process too. They came out 4 times, stretching over 10 days, each time saying the problem was fixed and each time the problem was not fixed… FML
After talking with a lot of my neighbors, they all have similar experiences as I do

Specific location is extremely convenient for freeway access. The general area is good for local Houstonian eateries. It’s pretty close to Hermann Park.
Visitor parking is the lowest level G1 and resident parking is the same size one level up. They are not connected. There is one elevator that goes up four residential floors. Apparently, drunk people pee in there on the weekends, and that’s why it smells funny on Mondays.
The bedroom window view is posted. The shower water pressure is decent but not wonderful. It’s a bit overpriced for a one bedroom but not a total rip off considering location. No other problems.