Burger King

I don’t frequent fast food places because of the food quality and the low expectations for customer service. This location is different. I took my son in for a quick lunch. I ordered the 5 for $ 4 so we could share. (Such a great deal! & we had plenty of fries left over btw). The cashier was extremely nice and patient. My son was a bit indecisive on his selection, and she just smiled and waited. When I went to the counter to pick up my order, she tripped. The burger fell on the floor and the fries were all over the tray. She apologized repeatedly and immediately through everything in the trash and had the kitchen worker remake my order. She also gave my son a toy, even though I didn’t order a kids meal.
The place was pretty empty at around noon on a weekday. There were only about two other customer dining in. It was very clean and well maintained. They offer free wifi, but it was extremely spotted. Other than that, it was overall a good lunch date with my son. I’m not sure when we’ll have fast food again, but whenever that may be, I’ll definitely think of this location.

Worst Burger King EVER! Rude service. Unsanitary restrooms. One of the cashiers had her underage daughter trying to clean the restrooms and sweeping the main sitting area. The food was cold before we even sat down. Food looked like they slapped everything together. I’ve been here several times hoping it would get better, but it has not. Same bad service.

Lazy workers sleeping on the job instead of working. I wouldn’t trust any of the workers with my food

4 of the last 4 times I have come here my order has been wrong. I swore the last time would be the last time, but this is it! I swear to never return to this Burger King again. There is one right down the street that can get it done.

Slow. Idiots. Regularly out of menu items.
That sums up this Burger King.

I like this location its the only one in the area that is 24hrs I come here the service is not bad they are usually pretty nice and they always get my order correct and even when there busy I never wait that long and there always clean

Went in there last Thursday craving BK, as it had been a while since i’d had it. I rolled up to through the drive-​thru and ordered a Whopper with Cheese. «I’m sorry, we are out of cheese.» I think to myself that’s fin I have cheese at home ill just throw it on. So I go ahead and order without cheese. «What would you like to drink with that?» Sweet Tea please. «I’m sorry we are out of Sweet Tea.» Had to go ahead and drive off at that point. Sadly this is not this first time this particular BK has been out of items vital to their operations.

I am going to dub this the worst Burger King ever — and I am not even trying to be dramatic about that. To set the tone: on Friday I only ended up here because Wendy’s next door was closed (possibly for good? Or only super early in the morning while it is still dark out? Either way, no breakfast sandwich teeming with bacon) and I have experienced the abysmal failures of all of the other fast fooderies here on fast food row on this stretch of Richmond.
This is a dirty, dimly lit incarnation of a franchise that succeeds in basically being happy at existing in their odd «we are not McDonalds» league without thinking they actually need to do something clever or innovative beyond simply having a different name than McDonalds. Whataburger has their own flare and unique food items; Sonic has the drinks; In-​N-​Out, well you know what distinguishes them; Wendy’s has enough variety on their menu to make you grudgingly eat it when nothing else is around … why is Burger King such a carefree spirit that they are happy doing nothing? Because they are lazy and I have it on good authority they are not even a King, it was just a mail order degree from the same Everest Institute where I earned my Dark Wizarding credentials and my license to avada kedavra.
The girl taking the order was rude, abrasively and gruffly so that early in the morning before I had my third soda. That started things off wonderfully. Then I find out that Burger King does not have Diet Dr Pepper. Really? Well, fiddlesticks. Running too late to go anywhere else so I will just live with Diet Coke, like living under a bridge when times get tough, or living with the knowledge that you constantly disappoint your family.
When the food bag is handed over to me it is already slick with grease, by the time I arrive at the office a short distance away the bag has become wet and transparent with grease and I wonder if the bag will actually stay together or rip wide open like a pair of pants after too many cheeseburgers before I sit down in my office and start tearing into this double croissanwich. It gets worse.
The soda cup that was handed over to me had a cut in the bottom. So it gets on my khaki pants, all over my car, drips on the way into the office, and then soaks through some paper towels as I try to furiously eat quickly and get the last remaining bits of soda out of the cup.
When I unwrap the sandwich the cheese is not even melted. Which is disgusting, its just two hunks of cheese that were not cooked at best, or at worst like actually happens should presumably have sat under the heat lamp for at least a good ten seconds.
The croissant part of the ‘wich is flimsy, and piecey, and falls apart since it was soaked in grease like nobody’s business. The sausage patty is weighed down by grease so much when I brushed it with a napkin to see how bad this was going to be for me, the napkin shriveled up and exploded like a supernova. The bacon was sliced razor thin and was tasteless, presumably artificial or from a very unhealthy pig, and the egg was of a consistency that I am going to dub «WTF»
The hash browns are so greasy it is not even worth the effort, my skin would probably just catch fire, skipping all other stages of bad skin until it was in such bad shape I could light a cigarette with it, or scare off children, one or the other.
I give out so many one stars it might have begun to lose its meaning but this is not just as an «Eeek me thinks not» this is more like «No matter how much you hate yourself today, don’t take it out on yourself to this extreme by giving this Burger King a try»
Friends don’t let friends drive to this Burger King. Here, give me your keys. You can have them back after I am sure you are not coming here.