Bella Nova Day Spa & Retreat

Was awesome! I can’t remember the guy’s name who did my massage, but it was by far the best massage I ever had. I was so impressed. The pedicure was awesome too. She took her time and it was just so relaxing!

Have been here several times for massages, no other services. I have always found their massage therapists to be top notch and professional. I prefer going here than a «massage cattle call» because you get to enjoy the relaxation room with your choice of beverage and light snacks. In addiiton, their beds are warm and very comfortable. I have had massages in many nice spas and this is a little gem in the suburbs. Changing area is a little small, but overall if you need a good massage, I highly recommend them.

STAY AWAY
If you want to pay up to $ 200 for incompetence, then this is for you.
I came here to get my hair colored, but my hair was not properly washed afterwards. I came home with my head smelling of ammonia and it continued to reek 7 – 10 shampoos later.
And worse yet, I had an allergic reaction, which required a trip to the doctor (and medication) thanks to the negligence of the poorly trained and incompetent stylist that can barely wash out the color products, let alone follow protocol.
And do you think that this fine institution can offer any restitution? They offer nothing. No refund.
The icing on the cake is that my hair is very damaged, a brassy color (now over-​processed, thanks to negligence, incompetence, and laziness) and requires repair. (And of course, now I must go spend yet another 200 have it repaired.)
This institution is worthless. A joke.
But if you want to throw your money down the drain and you believe in destroying your health or spending twice the money to get the job done, well hello.
Update:
I have since had my hair repaired at another salon and learned I was lucky my hair did not literally fall off. And lucky I did not need to shave it because of the damage. And basically I had a close call. I’ve learned that half of my hair is damaged from Bella Nova and I will need to wait for it to grow out. The haircut itself was done with blunt scissors, I was told, and also damaged the hair.

Enjoyed a well needed break from «life». Had a wonderful experience today. Got a massage and a facial. Really enjoyed this. The ambiance is very calming and serene. Will definitely return.

The spa is classy. It is what one would expect a spa to be like. I have only received spa treatment this good in Dubai and 4 to 5 star spas in Vegas. The laser services provided are endless. One can spend an entire day their, maybe is why they offer champagne and lunch… The laser services are not painful as like at other «cheap» hair removal places. The prices are in par with their level of service. Very elegant.

Totally shady spa!
So I called and made an appointment for a laser hair removal service for my face as I was traveling for work and wanted to keep up.
I was told the cost would be $ 50 by whomever booked my appointment. I didn’t bother to ask for the person’s name as I had no reason to do so.
I walk in and was taken to the back right away. The laser hair removal was fairly painless and quick.
I walked to the front to check out and was told my total is $ 400!!! Are you kidding me??? For a 5 minute laser hair removal service where half the gel was still on my face.
The receptionist then tried to tell me my reservation wasn’t in the system and maybe I called a different salon (a lot of people apparently confuse them with another salon). I explained I found them on Unilocal and gave her the phone number I called, which was their phone number! Two minutes later she said my name and phone number were there but no reservation.
She then tried to get me to pay $ 117. How ridiculous! Whomever answered the phone has no clue how to book an appointment and that is not the customer’s problem! Do not try and bait and switch the customer!
First and last time ever going to this shady salon!

My first hair salon experience at Bella Nova was today. My 8 year old daughter and I went in for much needed hair cuts. I am sorry that… it took me this long to go here! I had the best time. Shan was amazing and I hope by me giving her a great review that her appointment schedule doesn’t fill up to where I can never come back. Shan was great, made me feel comfortable, explained EVERYTHING, easy to talk to and she did an amazing job on my hair. She knew exactly what I wanted, did a dry cut and I left feeling AMAZING. She had such positive energy and you can tell she loves what she does. Shan-​You are the best and I will be back. Thank you!!! The whole atmosphere of the place was so nice and I am thinking about a massage or a facial. I will come back. My 8 year old daughter loves her hair cut and wants to back as well. Money VERY well spent.

Got a groupon for a haircut and full highlight. Shan was very very sweet, chatty and personable. We had great conversation and she truly delivered on my hair because it looks really great.

I love Bella Nova every time I go (which is at least twice a month). The staff is excellent, and the relaxation room is great. Bich is incredible at pedicures — always a great experience. It is so refreshing to get my nails done in a nice CLEAN place in a quiet atmosphere. Roy gives the best massage I’ve ever had — he caters to my problem areas and always leaves me relaxed. I highly recommend this spa!

The pedicure I got was fine, but the big problem I had with this place was that they scammed me! I was given a $ 50 gift card to the place with the receipt, so I called and made an appointment for a $ 50 pedicure. When I went to check out I handed the lady the gift card and she insisted that there was only $ 30 on the card. Unfortunately I did not have the receipt with me at the time. I had her check multiple times but over and over she insisted that there was only $ 30 on the card. She was a very rude lady. I didn’t think the fight with her was worth $ 20 so I paid the «difference», but YOU WILL NEVER CATCH ME IN THERE AGAIN!

My husband went for a haircut and they did a great job. I went for a pedicure and it was awesome! The pedicurist was really sweet and took her time making sure my feet looked and felt great! Her foot and leg massage was the best I have had in a while! Definitely going back!

«Saw how upset I was». You did absolutely nothing to try to rectify the horrible situation your employee created. You just sat there and said nothing as I uttered a disappointed «thanks» and walked out. I told some moms at my child’s school in the area about what happened at your business. They told me that I should have told them I was going there before I went because they had horror stories of their own that had either happened to them or to their friends. I guess that’s why there were such cheap groupon deals offered there. You should try standing behind the customer for once instead of boasting how you stand behind the esthetician and just sitting on your rear end, doing absolutely nothing as a potential loyal client walked away. What your employee did was completely uncalled for and demonstrates her (and possibly your) complete lack of knowledge in microdermabrasions. Having been an employee in customer service positions plenty of times myself, I can appreciate your ‘stand behind the employee’ stance. But that is not an employee I would stand so confidently behind if I were you. I will be honest, your receptionist was nice, and so was the waiting room with the mimosa. But the technician who took me back to the little room was a joke. I should have figured that out when she never even bothered turning on the light to start working on my face. Who tries to do microderms in the dark? I was wronged by her and the more you respond trying to make what you did appear better than what it actually was, the more I am fueled to make sure others are fairly warned about your dirty business tactics.

I’ve been to Bella Nova many times with the hopes that, maybe this time will be better. Sadly, they always seem to fall short in light of the price tag. Don’t get me wrong, it is very convenient location for the Copperfield area, and one of the nicest «spas» this side of town, but for the price tag I’m disappointed. One caveat: I know other people who frequent Bella Nova and they love it, but not me, and this is why.
Every massage I’ve had there has been mediocre. I’ve only gone back to try different therapists, and I’ve been unhappy each time. I’ve had better back massages from my friends!!! They have you change into a robe, and go to a relaxation room. The relaxation room is nice, and they encourage no cell phones in this area which I appreciate, but I’ve seen other patrons ignore this request so while you’re waiting for your service, the person in front of you will be on their phone, the light from which is ruining the dimmed, relaxing ambiance I was so hoping to experience on my «spa» day. Put the phones away, people!!!
Anyway, one time when I went for a massage at the PREVIOUS location, they were having a MEETING in the relaxation room, which means I had to awkwardly stand in the hallway waiting for my therapist to come get me. WHAT THE HECK!!! Who has a staff meeting in the RELAXATION room that guests PAY MONEY FOR??? I was so mad, when what I really needed was calm and serenity lol. Please note, this was when they were in their previous location, but I will never forget it and has always put a sour note in my mind when I think of this place.
Still, I wanted to give it a chance since it’s such a great location. 5 minutes from my house. I got a spa pedi/​mani there recently and have had a better experience at those nail shops that are on every street corner. First of all, I had worn pants that day (bad idea, I know) and I asked them if I could change into a robe because it would be uncomfortable to have to roll up my jeans. They said no and that I didn’t need to change. What the heck? That was the first turnoff.
Next, the selection of gel polishes available was pathetic. No variety at all and only one shade of red/​pinks which are the colors I prefer. The girl who did my nails was nice, but she frequently texted on her phone which she had hidden in her lap. So unprofessional! There was another older lady who was getting her nails done too, and she talked the whole time! The room is fairly small, so it’s not like I could ask to move to another spot, there was no way you couldn’t hear her talking. I came expecting to pay for a quiet, relaxing experience… not listen to some lady talk about her vacation I don’t care about. Ugh! I know this isn’t the spa’s fault, but it sure turns me off from going back there. Something to think about. Also, a friend of the girl who did my nails was just sitting in one of the spa chairs, texting. I guess she was waiting for her friend to get off her shift, but for as much as I was paying for my nails and the experience I was expecting, I considered this rather unprofessional that this would be allowed.
The spa is lovely decorated, and the front office staff is nice and pleasant for sure, but I’m not going back there anytime soon. Save your money and go to one of the fancy spas in the galleria or midtown, you’ll pay roughly the same price and probably get a better experience. The only redeeming factor here is the location, if you live in Copperfield, that is.

I came to Bella Nova on a Groupon for microdermabrasion. I’ve heard it’s a great procedure and with the Groupon price I couldn’t pass this up because this Spa is very close to home. I made my reservation online, super easy. They called to confirm a bit later that day.
The spa was beautifully decorated, at check-​in, they took me back to a comfortable waiting room and offered me a drink which I declined. My technician Lisa showed up right on time and took me back to her room. She explained the procedure to me, was super nice. The procedure was not painful and the results were great. I would like to return and do it again, it’s kind of pricey so I am wishing I’d bought the 4x groupon instead of just 1, darn!
It was really interesting getting to see this spa in person, I’ve seen their sign up front about how it was rated one of the top spa’s in Houston. I may go here to book other services. I really don’t have anything negative to say about the place or experience.
Kuddos to you Bella Nova!

I decided to give it a try to get my hair cut and style here. For some reason the last couple of times I went, April was the hairstylist that I had requested for and I end with someone else without any notice. I was a but disappointed about this decision made without my acceptance specially when I requested for a specific person and paying for it.

Best pedicure ever. Ask for Bic! She is really nice, always made sure I was comfortable, is gentle for newbies and knows her stuff. Great job!

I’ve been going to Bella Nova regularly since 2009. They offer great gift card deals on Black Friday for loving spouses/​family to purchase and my sweet husband takes advantage regularly. I agree with those who talk about the luxury and the awesome vichy shower. Bella Nova is a great place for a spa day. That said, I wasn’t going regularly until recently when Roy joined the team. While I have always had good massages there (miss Marlene!), Roy rocks my socks. Not chatty (which I love), just does an incredible job of hitting every pain point in a deep tissue smackdown until the muscles relent and relax. I now go monthly (wish it was more) and am in heaven every time I leave. Looking forward to more spa days to top off my massages.

I actually liked going to this spa until all the great employees, i.e. Jessica, Misty and Brandy all left at the same time. Then they have a very rude manager named Kim, who has no customer service training!!! This place is no longer worth the money, spend your money elsewhere!

I got a gift card from the hubby for Christmas and just used some of it yesterday. When you walk in there is a nice clean smell, and a little waterall. The front desk staff was a little inattentive, I stood there for a good 30 seconds before either of the 2 women behind the desk looked up at me. No big deal though, just kind of weird since I was the only one in there upon walking in. Once I checked in the lady who took me to the dressing room was very nice and informative, explained everything very well. Got a 55 minute massage with hot stones by Sandy. She was very good, I almost fell asleep which never happens. The spa itself is clean and nice, not overly fancy though. The relaxation room is too small I think, and not quiet enough. They have a steam room, which Sandy turned on for me while I was getting my robe back on after the massage, and I thought it was pretty nice. There is not a clear place to put your robe and sandals when you’re done so I draped mine on a bench. Overall, I would go there again. This spa is par for this area. I wish it was a little more luxurious and roomy though. But they are moving soon. And they might add a little child watch center when they expand in the future, which appealed to me as I got the gift card 6 months ago and have 2 little ones who I stay home with. I could have used it earlier if I’d had somewhere to put the youngest one. But they don’t have one just yet.

I have been to this spa many times, mostly for their facials and pedicures. Yes, it’s not the cheapest in town, but then again, you get what you pay for. Their manicurists are amazing. My feet always feel and look beautiful every time I get a pedicure. They take their time and speak ENGLISH! It’s great! Nothing against those who don’t, but it’s refreshing to be in a quiet area when getting my nails done and not have to hear 500 conversations in other languages all at once. Talk about an ambiance killer.
Their estheticians are great and very professional. My face always feels incredibly clean afterwards. In fact, I had a regimented, monthly facial at this spa for six months prior to my wedding. My face was in the best condition it has ever been in and I absolutely glowed on my wedding day. Their facial products are very effective and gentle. Even with diamond-​tip microdermabrasion, my face is never red or swollen after a facial at this spa.
I have also had a few massages there, all of which have been amazing. My favorite masseuse, Marlene, left the spa to open her own massage business. I was crushed! Her technique was so unique and effective. However, their other masseuses are highly qualified and do a great job.
The small, quaint atmosphere is also charming. I would recommend this spa to anyone living in the northwest area.