Banfield Pet Hospital

The staff here is pretty great (even with all of the turnover). I would recommend this place (and the Wellness Plan) for anyone who can be worrisome about their pets. My pup has had a wellness plan since I rescued her, and I have saved a lot of money because of it. I highly recommend the drop off service (if you’re a busy person) or going early mornings when they are least busy. They tend to get very busy on the weekends. Beware the traffic around NRG stadium

They may be OK for vaccinations, but cannot (or did not) handle any medical situation. Their lack of caring, experience, and expertise killed my kitten. I had «The Plan», but did not do me any good when my kitten got sick. Horrible experience. Still not over this after six years. Don’t trust you pet with this company. Rather go to the Gulfgate Animal Hospital which is in the area.
Excellent, affordable medical care at Gulfgate.

The vet here is just spectacularly bad. It’s a shame everyone else in the clinic is super helpful. Late last night we noticed our cat was having a hard time going pee. After looking it up it confirmed this was serious and he should go to a a vet ASAP. The only regular non emergency vet open on Sunday was this one. They agreed to fit us in. We only waited about an hour and a half and they took us back. After a short exam the vet openly mused about weather or not he wanted to treat our cat. Which was totally weird he wanted to discuss the pros and cons of how it would effect HIS DAY to treat our sick cat. He then offered to do some preliminary exams which totaled around $ 600 WITH NO TREATMENT OF ANY KIND. At this point with a total that high just dor test I burst into tears knowing it would be a huge financial burden and my cat must be near death for such a huge sum to just do the test. This is where things got ugly I asked him if it would be better for us to have the test done there or wait till he was at the kitty ER. He absolutely refused to give me a straight answer. I alerted him that he was acting disrespectful and evasive and that only angered him. We left without purchasing any services and I used a promo code for the exam fee. This whole process put my cat in 4 unnecessary hours (they opened 2 hours after the ER) discomfort.
We left and went to the ER recommend by our normal vet. The ER took less than an hour and the bill was less than $ 150 where they explained our cat did not yet need any kind of treatment and his pee problems should resolve with the fluids and a quick injection they gave him.
I am ABSOLUTELY REVOLTED WITH THIS CLINIC. They put my cat through hours of unnecessary discomfort and if they would of had time they would of preformed painful and unnecessary procedures on him just to pad the bill. It’s a vets office it shouldn’t be run like a rip off mechanic shop! What the hell bainfield I bet tour vets have service goals! I’m totally revolted and I will never set foot in a petsmart again torturing my best buddy to extort me for money is low even for a corporation.
Read some employee reviews of the buisness and it’s exactly what I expected complaints of being over booked and having sales focused training. I want a vet not a salesman.

I used to like this office a lot more than I do now. When Dr. Malone was the vet, I probably would have given this place 4 stars. there aren’t half stars. Now it’s more like 1 ½ and that pushing it, but I bumped it up to 2 anyway because The service used to be quick and good, but had since gone downhill in recent months. Here are the main issues I have with this location:
1) It’s no longer quick. I scheduled an appointment for a comprehensive exam and vaccines 6 months in advance and had to wait over an hour for the vet to come in. It took 30 mins just to see a tech. I scheduled an so that I didn’t have this issue. I’ve been bringing my dog here for a couple of years, so it’s not like he’s a new patient. Another downside also deals with service. My total visit took about an hour and 45 minutes and probably would have taken longer expect I finally walked out the exam room, asked the girl at the front desk (who I had to wait for because they never stay up front – see point 2) to go check on the results of my dog’s exam because I was leaving. Completely unacceptable.
2) The receptionists never stay at the front desk and aren’t very attentive of when people come up. The last few times I’ve come to pick up something (flea prevention, heartworm pills), there hasn’t been anyone at the front desk, and they don’t bother to come out from the back and check if there are customers so you can stand there waiting for service for 5 – 10 minutes. Once I had to ask a store attendant to call the vet line and ask them to come out so I could grab some flea prevention. They are generally nice when they finally come out, but If they don’t want to stay at the front they need a bell or something.
3) As I stated earlier, they’ve changed vets. The new vet (Dr. D) is not very attentive or personable and sometimes seems like he doesn’t know what he’s doing. I ask him questions and he acts like he doesn’t know the answers. Plus, a tech doesn’t come in with the vet anymore so I have to hold my dog on the table while the vet is checking him out. That’s part of the techs job and I’m not a tech.
This place needs to get it together. The service here is horrible. It’s really probably worth only 1 star right now, but the vet techs are nice and fairly knowledgeable (when you see them), so that accounts for the extra half.

I’ve taken my puppy here a few times for minor illnesses but after my last experience I won’t be going back. The room was filthy, I waiting for almost two hours to see the doctor and he was very rough with my pup, insisting he be muzzled because he was scared. Of course this just made him more scared.
Pup was having vomiting and diarrhea and they gave him a shot, recommended I do $ 150 in blood work but didn’t explain why (I declined) and wrote a prescription for what I was told was immodium.
Looked up the script when I got home to make sure and it was actually an antibiotic! Worse than that it’s side effect was GI upset. Not ideal for a pup with an upset tummy. When I called to ask about it they told me I had to give it to him regardless and were extremely rude.
This vet is unreliable, uninformed and clearly has making a profit by selling drugs and tests in mind instead of my puppy’s health.
Pup is doing better now thanks to some tlc and a vet with a clue

The assistance is nice and sincere. (Shavonne I think thaz her name)
The doctor sucks. (Dr. D as he introduced himself)
He made us wait forever and gave us that vibe that he just wanted to put everything on the list so we can pay for it.
When he concluded that my dog is ok and we do not want to purchase anything he recommended, he just said «ok» and walked out without telling us that we are done so we waited another 10 minutes for nothing. WTF! My time is precious too, man.
I think the assistance would do a better job being a doctore than the doctore himself.

My doggie needed a shot and Banfield made the process pretty easy. I called, made an appointment for the same day and was greeted very warmly by the receptionist. This particular Banfield is all the way to the back of the Petsmart on Kirby. I completed some paperwork and was taken to the room. The Vet was very nice and informative. The shot was only $ 60, which is cheaper than my doggie’s old Vet had quoted me. They have a $ 30 per month plan for dogs, not sure I’ll do it but it is definitely good information to have. They called me the next day to make sure Rajah was doing OK. This is the closest Banfield to my place and so far so good!

i had the pet wellness plan back when i lived in california, and thankfully banfield is in texas as well. all i had to do was make a call to transfer and update the account info. i made an appointment for check ups for both of my dogs, plus i needed to get more heartworm medicine.
the receptionist was polite and friendly, as was the vet. my dogs always shiver when they go into banfield, bc they know that nothing good ever happens to them when we go here hahahaaha. but the staff warmly comforted my doggies so that they calmed down, and felt at ease.
the check up itself was real quick, so i didn’t have that long of an encounter, but so far so good. i liked how they have their brand of heartworm medication, called worm guard (real creative ha), which is a little cheaper than heart guard (sweeeet!). they also have their own brand of flea medication, which protects against mosquitoes too (perfect for houston. other flea meds don’t usually do this). they even had an edible pill for dogs that prevents flea bites only, to be taken once/​mo. i asked them if they have that for ppl, bc bugs r always biting me haahhaaha. unfortunately, it’s only for dogs :(