Baby’s R Us

I give this store a 4 star because the initial encounter I had with one of their staff members was sooo rude. I then had someone else help me, her name was Kyla. She was extremely helpful and very friendly. I will gladly shop at this store again with the help of Kyla. It is a small store with limited options but it’s convenient

It’s the closest babies r’ us to us but I’d drive farther to other locations because I just feel the store is old, disorganized and dirty. In a pinch this location works fine but the service and general quality feel is better at other locations. It’s too bad because a little reorganizing and facelift by the company could make a huge difference. The poor environment breeds a poor quality service amount the workers too.

Horrible customer service! My husband and I drove out to this Babies R Us to try out the GB Evoq travel system (sold only at Babies R Us) in our car. From what we’ve read, this is a common thing to do as not all car seats are compatible with all cars. First, the salesperson we spoke to laughed at us when we asked. Then she called the manager to the front. After waiting 10 minutes, he showed up. We asked him the same thing and he very loudly laughed in our faces and said no one ever asked that. It was horribly embarrassing.
*UPDATE: Went to the location at I10 and Bunker Hill. Very helpful staff! They even had a sign saying you could try the car seat out in your vehicle. Apparently, the other store may just have some issues (ahem… Management issues).

Wow, the customer service here is just comically awful. I was looking for an item that was in stock according to their website and I was told by one of the apathetic associates that «it was somewhere in the front». After looking for 15 minutes I tried to find someone to help. No luck. That lazy associate finally verified it was in stock but said it should be where I looked so the computer must be wrong. Truly pathetic. I left and ordered the item from Amazon. Should have done that from the beginning. Do not waste your time with this store. Either find a different location or just order from Amazon.

I bought a personalized gift card at Toys R US for my son as part of Santa… since he wanted to go buy some Skylanders himself, well today when we are about to pay at the register… they tell my son the balance is $ 0…long story short is that: Someone stole the info probably of their systems and used my sons card in LA on ¹²⁄₂₄ @ 8 pm!!! Way to go Toys R US… your ruined Xmas for my son!!! And I had to spend 1 hr on the phone to have someone fill out an investigation form and I still have to wait 3 days for someone to call me! My son couldn’t use his gc and I had to purchase the toys with my credit card… because I could not bare the dissapointment face my son had. I will never purchase from you since this is not the first time I have issues with Babies R US or Toys R US. As they have send wrong and duplicated items in other orders and then used the excuse that because I paid with paypal they can’t refund… or delivered baby shower presents at my doorstep without a box or a packing slip and the box got damaged due to rain. And don’t even start me on the poor customer service they have at 1800 or even at the Katy Fwy location. I pledge to NEVER ever purchase at toys R US online or at any store!!! The worst retail experiences have been with them.

This place is literally the worst. Nothing is labeled, I have to go on a scavenger hunt to find the appropriate price tag for something on a shelf, not just once or twice but for almost everything I came here for. I’ve been standing in line for 20 minutes and there were only two people in front of me. This is not worth the 20% off coupon I came here for.

As with most Babies R Us stores, they are connected to a Toys R Us Store. Other locations I have been to have been huge stores where each store is equal in size. This location on Westheimer was weird and looks very old and not as clean/​tidy. Their Babies R Us store is very small and does not have many options at all. The Toys R Us is bigger than the Babies R Us. If you’re looking to purchase baby stuff or make/​buy from a registry, steer clear from this one.

This Baby’s R US is small and does not have a lot of variety to choose from. It has a weird smell and did not seem organized when I went. I went to look for strollers and they really didn’t have a lot to choose from the only thing that I saw that they had a lot of was the clothes. But other than that I would not want to come here to shop or do my registry. They should really think about expanding this store, bring more products, have more of a variety, and have more employees around because I only saw one just walking around.

If there is another Babys R Us within 100 miles of where you are… go to it instead of this one.
I get it’s only a short time after Christmas but this place was disorganized, messy, poorly stocked, void of customer service and sad. Looking at other reviews it seems to be this way all the time.
We needed a few things for an office baby shower — little things like socks or receiving blankets. Their selections were thrown about all over half empty shelves. We picked up a few things and then discovered there was one register in the entire store with someone working. The line was 7 or 8 people long. Really? They were s-​l-​o-​w and incapable of ringing up items that were mismarked.
I’m not even going to go into the frustration at the register when they rang up something wrong and couldn’t figure out how to fix it. Just take the advice of all of us Unilocalers who have unfortunately popped in for a few things for a baby shower; do not go to this location. It takes all the joy out of buying cute things for cute babies.

I’m at the age where every time I turn around someone is getting married or having babies. My boss is expecting twins, thus my recent outing to babies r us. This particular one is just sad. In fact the entire strip center is just sad. It needs to be torn down and refurbished. Babies are supposed to make you feel excited, happy, and the warm fuzzies. This store is dingy, has low lighting, people who work here look down right miserable, and there was no one is sight to help me. This has happened to me here on at least three occasions. This last time, I gave up trying to hunt down items from the registry and ended up with a gift card. Nothing about this store envokes excitement or babies. The only reason I have to go here is because its close to my office. Do yourself a favor and skip it, and head to one in the burbs, this one leaves a lot to me desired.

Wow, this place is awful, awful, awful! Don’t waste your time coming here! It is super cramped, dirty and we weren’t able to find anything of actual use. It’s like an after thought of a store that they just stuck onto the side of a Toys R Us.
We ended up leaving the store without buying anything b/​c nothing on the registry was available.

Baby’s R Us is relatively inexpensive compared to boutique baby shops. The only frustrating thing is that the few times I have been here there haven’t been a lot of helpful staff. If you go in knowing exactly what you want and where it is then there are really no issues.
Our last trip we went for a crib mattress and it was not in stock, I asked if we could order it in store and was told to just order it online. The salesperson did offer to check other stores stock but since this was the nearest store to me and I was on a time crunch not the most helpful suggestion.
The rewards card has a lot of coupon offers so if you are a frequent shopper I could see this being really helpful in keeping costs down.
Overall good selection of items at reasonable prices.

This is the saddest excuse for a Babies R Us I’ve ever come across. This was my first time at this location and I THOUGHT that since it was on Westheimer Rd., it would be decent. Nope. In their defense, I will say I went on the Saturday before Christmas, but GEEZ… the place was in such disarray you could hardly find anything. The shelves were shuffled around, clothes on the floor, large boxed displays blocking the aisles… and the place was TINY! Several of the most simple things I was looking for, they didn’t have and I had to buy them online. Baby toys! WHY don’t they have baby toys? I understand that its attached to a Toys R Us, but who wants to get caught up in that mess when you’re looking for just simple infant toys? I doubt I’ll ever go back unless I’m desperate.
The check-​out girl was nice and friendly though. Go somewhere else. There’s gotta be a better BRU somewhere close by.