Amazing Lash Studio

I’ve had great experiences with Rose and Tina (the actual technicians); however, this business does its dead-​level best to scam you out of your money. I signed up for monthly refills — they draw from your credit card once a month, and you get an appointment once a month. However, apparently it matters which day of the month you choose for your appointment. More than once, I was told that I «came on the wrong day,» and that I would have to pay out of pocket for that day’s services, while the money they had already charged to my credit card would «remain in my account.» They never mentioned this while I was making appointments, and had a hard time explaining to me what the «right» day for an appointment would be. After this happened a couple of times, I «froze» my account with the money from two «draws» still in my account. That should have been enough for 2 refills. When I called to book the first of the two remaining refills, they told me that they had no record of any of this and that there are no refills remaining on my account. My account is empty. They keep all the records, so I have no recourse. I just kissed about $ 180 goodbye.

I never even write reviews, but I just feel like I need to warn people to not make the same mistake I did.
ALS is the worst. I went to get my lashes done once after a friend told me about them. The receptionist was in training, and told me that if I wanted to get them filled, I could just sign up for a MONTH-​TO-​MONTH contract which could be cancelled anytime, and it’d be cheaper for fills. So I signed up, even right before asking her if she was sure this was month to month? She said yes. There was another lady behind me acting pretty impatient, so I felt like I just needed to hurry and sign it.
The lashes ended up really bothering my eyes and constantly burned, so I had them taken off. I said I wanted to cancel my membership only for them to tell me I signed up for a year and the only way I could cancel is if I moved or if I had a doctor’s note. I explained to them how the girl told me it was month-​to-​month and they didn’t care. I told them I was a teacher and there was no way I could afford $ 45.99 a month and that I would never have signed up for something that expensive for a year. They didn’t care. The receptionist said at the end of my contract time (March) the money would stop being pulled from my account.
I asked to speak with a manager, they said she wasn’t available. I emailed the manager with no reply. Then I called a different store and they also said a manager wasn’t available. They said I could email her, and when I did, still no reply.
I ended up paying $ 45.99 for an entire year and never even got lashes. $ 551 down the drain.
Then, March rolled around… Finally the end of my contract! Well, 2 months later in May I just saw on my bank statement that I’ve still been charged $ 45.99 for April and May!!! after I just dealt with this for a year, I was still being charged. I called and the receptionist and she said I had to give a 30 days notice to cancel my membership. So now I’ll be paying for 3 extra months.
I ended up paying Amazing Lash Studio $ 689.85 of the course of 15 months and I got lash extensions 1 time. Sickening. This place is a scam. Read EVERYTHING before you sign it if you go there, and have multiple people explain to you what you’re signing. But honestly, just pick a different eyelash place. ALS really stands for Awful Lash Studio.

I have been going to Amazing Lash Studio on Shepherd (River Oaks location) for about 4 months now. –I go every two weeks, not because the lashes fall quickly, but because I like my lashes to look very full at all times. If I could give the woman who apply the lashes more stars I would, because they are great.- The reason for the 2 stars is their front desk/​reception area. Every single time, except for my first fill, there has been some sort of inconvenience. My appointments have been pushed back on multiple occasions without any notice. I was given notice one time, and when I asked why my appointment was being pushed back the receptionist told me that an older client had called, and she was told to call me to push my appointment back to squeeze the other client in. I told her how unprofessional this was and she responded with «Well, I really don’t know, that’s what I’m assuming happened.»
There have also been multiple instances where I have been overcharged. When I’ve tried asking about the overcharges with the receptionist it becomes a conversation that goes in circles.
I’ve decided to cancel my membership at this location and start one at the second closest location to my house.
If you are looking for a one time refill this is a great place, but starting a membership here can be quite frustrating and expensive with all the overcharges.

stay away from JoJo — do not let her do your lashes. I don’t know how she earned master stylist title for this location to be charging ppl extra $ 10 because she rushes thru and doesn’t do a very good job. I always get mine done by Tina but on 2 occasions I had it done by JoJo because Tina was not available and JoJo was the only master stylist available. my first time with JoJo, she rushed thru my lashes and the glue and craftsmanship was so terrible, my fake lashes came off after 4 – 5 days. so I went back to Tina and she always did such an amazing job that my lashes last 3 – 4 weeks! recently, Tina wasn’t available and I desperately needed my lashes done and had to settle for JoJo again. this time, she asked if I could come in 30 minutes earlier because she «had a family emergency» and just as I feared, she rushed thru and my fake lashes are falling off after 6 days. not only that, they are so sparse apart and choppy. I recommend Tina and advise you all to stay clear of JoJo’s bad craftsmanship.

This is a review for both the Voss and Riveroaks amazing lash studio location:
If I could give this establishment a zero star I would! They are unorganized, have a high staff turn over, ill-​equipped front desk receptionist that are not well-​trained when it comes to answering basic questions regarding their product and it is near impossible to get through when you are trying to call them during business hours!!! They are understaffed and poorly staff! Their calls goes to voicemail during business hours many times and I even witnessed a client having to go in person to make an appointment due to not being able to get through so I know it’s not just me that is experiencing this. Their lashes do not stay on long. perhaps it’s due to the type of glue they use? The technician do not stay on time and I’m constantly kept waiting at least 20 – 30 minutes for my appointment. I attempted to cancel my membership and was told by the receptionist at the Riveroaks location that my membership was started at the Voss location and that I had to cancel in person. I go in person to the Voss location and the receptionist there tells me my membership was at the Riveroaks location. This come to show that their receptionist do not know what they are doing. Oh and let’s not forget how magically your appointment disappear when you show up for your appointment and have to be told you’re not on schedule when clearly you have made an appointment! They are lacking the infrastructure to keep up with their growth and expansion in franchise location. Save yourself the trouble and pay the extra money to go to a company that knows how to run their business properly or at least a business that you can actually get through to when calling during business hours!
Please call headquarters to report your complaints. Their headquarter number is 602−358−4118. I had to look up this number myself because the front desk receptionist gave me the wrong headquarters number… go figure! They really don’t know what the hell they’re doing there!

Loved Tiffany and Ashley and they will possibly be the only reason I continue to go there. Still not sure if I should even chance going there again Every time and I’m not exaggerating when I say EVERY, there has been an issue at the front desk with booking my appointments and the payment process. The first time I tried paying and getting a membership and the girls in the front used my card to pay for another person’s session and signed her up instead. The next time I booked an appointment they said they had no record and I still was trying to get a membership. I wrote a long email almost a month ago to the «managers» and still no response. Not to apologize, not to FIX my membership or explain if I even have one or if I’m still paying for someone else’s membership I don’t even know … nothing! Definitely disappointed. Awesome lash stylists but terrible customer service.

I left the Pearland location to come to this location. Mistake! I just canceled my membership. I’m never coming to any Amazing Lash locations. The customer service is horrible. They booked my appointment for the wrong twice day. Ashley take only 20 minutes to do fill because she rushed. My lashes were falling off. They put the blame on everyone and tell you they can’t fix the problem. They will direct you to email the manager which will take a week to get a response if you’re lucky. It’s not fair to pay your monthly fees and to receive this type of unprofessional treatment. I will find a lash company that cares about the customer and not the money. I rather pay more and receive my money’s worth.

Tina was the absolute best… Do whatever you need to in order to bring her back ASAP. Now I’m skeptical to return without her…

Ugh should have listened to all these Unilocal reviews but I really wanted to give this place a shot!
1. Front desk is horrible! I set up my appointment at 4, I arrived on 10 minutes early because I read a review about them being super strict about you being late. Anyways I get there and there’s one of the girls outside painting the trim. Kinda weird but whatever I was keeping an open mind…
Inside was messy, paperwork n snack everywhere
2. Turns out my appointment was never set up correctly or who knows what happen because that wasn’t explained to me either, the front desk girl offer to get me a 5pm appt, didn’t apologize for the inconvenience but did offer to give me a discount for having to change my appt. So fine I kept that the 5pm appt still with an open mind. I come back at 4:45, wasn’t greeted by the 2 girls there, one was on her way out and the other one was too busy gossiping on the phone about another coworker who left early but apparently said she cleared it with the manager but it was never approved… this went one for like 20 mins. Finally at 5:05 I ask the girl… is there anything I need to start filling out?
Nobody talked to me about the monthly membership, the process I’m about to go through, ANYTHING… oh wait I forgot while I was waiting 10 mins past my new appt the girl asked if I wanted to go ahead and check out… that’s the most conversation I had with the front desk girl.
3. I don’t get seen till maybe 530, the lady was super nice, the process wasn’t bad, didn’t take long, my eyes were all teary. I honestly was happy I kept an open mind and stayed… I went with the sexy medium look
MAIN REASON WHY I AM WRITING THIS REVIEIW!
It wasn’t until I got home that I noticed my eyelashes are not even! My left eye has A LOT more extensions and my poor little right eye looks like it been thru some stuff! Individually they both look nice but together they do not match!
Just goes to show me Unilocal is always right!

I’ve tried a couple of studios but this one is the best! I used to just get a regular stylist here and they all rock! Now, I HAVE to get Tina to do my refills! She’s the best! She is super quick, but she does an amazing job!

I’m giving this place a 2 star bc I heard they do a great job but I wouldn’t know bc hey never respond to online book requests and they’re so rude over the phone. Again, I heard amazing things about this studio and at this location. I booked an online appointment Sunday night and of course I was aware they wouldn’t call to confirm my appointment till the next day. I never got a call so I called them and they said they never got it but yet I got an email regarding my appointment request. Unfortunately they did not have anything available when I wanted so I went to the location is Voss (which also didn’t turn out so well either). Anyway, the person whom I spoke with was rude and spoke with a sassy little attitude. I tried booking online for a different day and still didn’t get a call… I even called and they did not answer the phone every single time I called. I’m sure they do amazing job with the lashes but management should really fix the front desk. Or else it’ll turn new people like me away bc of the poor front desk and EVERY LOCATION SEEMS TO HAVE. Currently the only nice front desk was sugar land and westheimer location. Which I will be going to.

I’ve been getting my eye lash extensions done for 5 years now and keep coming back. Tina is absolutely amazing!

This review has nothing to do with the stylists, and has everything to do with the new management and front office staff. Apparently the place was recently sold and the new owner fired the front desk staff… the ones who did a really good job before. I have recently had to be out of town due to a family emergency in another state and I could neither get through to anyone on the phone to reschedule/​cancel, nor would they even answer their messages and return my calls. That is if I could even leave a message. Usually the voicemail is full and I cannot leave a message. Not one time. Therefore, I missed appointments and guess what? They charged me for missing my appointments. When I finally was back in town for a few days I had to physically drive up there and have a «chat» with the girl at the front desk, who seemed like I was being unreasonable to expect good customer service. I told her I could not do business with a company that treats their customers so badly and operates in this manner. Cue the dirty looks. I put my membership on hold and spent another $ 75 to get my lashes done at another business. Guess what happened next? I was charged $ 45.99 for my monthly membership that was supposed to be on hold. Naturally, they won’t answer the phone or return my calls. I’m FURIOUS and I get to drive up there one more time. Don’t waste your time until they can get their act together, if that’s even possible.

I’ve tried other lash studios and this is the best! There is always availability, so scheduling is easy! They always make sure you are comfortable during your appointment and many times I fall asleep!
I see Tiffany and she is awesome! She always goes above and beyond to make sure that my lashes are perfect, and I can tell she genuinely cares.
If you are considering lash extensions, I would definitely recommend Amazing Lash!

The people are nice to talk to and service was great. However when the lady was done filling my lashes, they were not what I told the lady I wanted and they were uneven. Brushing them out didn’t help and they keep falling out in chunks, left and right. They itch my eyes and were applied very poorly. I’m aware on how to care for them and maintain them and I’m very unimpressed with how they have turned out. I use to get them done at another location in a different state and never had a problem.

I left the Pearland location to come to this location. 10 times better!!! I’m so happy I didn’t cancel my membership. Everyone was so nice and professional especially the front receptionist. Nice and clean location. Having a membership is worth it when you get great service. I will definitely recommend other people to this location. Great job!

This location is by far the best. I took my daughter to get some lashes and being a dad not knowing anything Chaunte’ was able to explain the process and the after care to where I can understand as a guy. Very sweet and warming didn’t feel out of place at all. It’s great when you can walk into a business and your paying your money your greeted coming in the door with smiling faces. Great new staff member…

It’s my fist time getting my lashes done and I arrive on time at noon for my appointment. I don’t get seen until 12:30. I go back with kelly and she asks what I want. I tell her I wanted the gorgeous lashes. She then pulls out lashes and ask what length I want. I picked the size and she said she would do shorter on ends and long in the center. While getting them done my eye starts to burn and eyes start wAtering. I get up open my eyes and they are bloodshot red and my eyelashes looked ridiculous. They were not the length that I picked (too long) I looked like a muppet. I asked her why my eyes are red but she didn’t respond. I realized that she didn’t understand or speak English well so I go to the front and ask the ladies why my are red. They said it should go away if not come back. So I spent the whole day in sunglasses because I was embarrassed. I called and asked if I could remove them cause they looked ridiculous. So I go in to get them removed and again my eyes get burnt and I have tons of white glue stuck on my eyelashes. Again I looked ridiculous. At no point did I get an apology or explanation or offer for my money back. I’m told to call Monday cause that’s when manager Beverly comes in. I call Monday explain to her what happened and that I wanted a refund. She said that she «thinks» I had an allergic reaction and they don’t give refunds for that. I sent her pictures like she requested cause she has to send refund request to corporate. I call Tuesday for status and manager is out for the day. They took my money to burn my eyes and damage my lashes. I did get a refund 5days later

I wish I could give no stars. I was so excited to get a next day appt. I was previously getting my lashes done at a small privately owned studio. I was expecting the amazing lash studio to be a great experience and super lush, especially for the price. I made my appt for 5 pm. I was called at 1pm and asked if I could come as early as 3:40? I agreed to make it there by 4. Upon my arrival the girl at the front was very rude and didn’t even greet me! Her name is Tiffany she just asked if I was my first time there and after shoved me a clipboard to fill out. My spot did start on time but there was no introduction and my stylist barely spoke English. She asked me what I wanted and when I told her she said I couldn’t get that. And proceeded to tell me what she could do. I was so annoyed at this point hat I went along with it because I NEEDED lashes. The previous set was non existent except for a few stubborn stragglers. Once I was done I couldn’t believe how basic my lashes look. They are called gorgeous. Supposedly this set is the most dramatic and it was far from that, also the stylist proceeded to advise me on getting biotin pills for my lack of lashes and apparently hair. THANKS FOR THE INSULT. Had I known there was a thing allied a master stylist I would have opted for one of them. I am too done with this location and will be going back to my privately owned studio. The service was piss poor and so is the product.

First go for REFILLS w/​TINA she’s amazing I’ve been going to her for almost 3 years now– way before they expanded and started doing those membership deals. And then they started charging an additional $ 10 because she’s a Master. I still paid the upcharge because I know what I’m getting. It’s $ 79 I believe for full set (I haven’t needed one since the first time I came in 2012) and then the membership is $ 45.99/year, they take it out of your account (like a gym membership) on the 17^th of every month. It’s kind of complicated –if your appt is before the 17^th– let’s say the 16^th then you will still have to pay at the end of your visit.
And yes– you’ll still get the $ 45.99 with drawn on the 17^th and that credit will apply towards your next future visit. And so on and so on. And then tack on that $ 10 because Tina is a master stylist.
Hey seriously you get what you paid for with her.
Tina this super sweet awesome tiny Asian lady-​she takes her time and goes through my lashes throughly. My lashes last up to 2.5−3weeks before my next booking. I try to avoid a rubbing my eyes and getting them wet for 2 days in the shower after they are applied on. After the two days I get wipe them gently, you have to remember your lashes do get weaker as the hairs fall out and grow back.
Granted some do fall out on the first day but all lashes do– they are hair and hair grows back so don’t freak out.
Seriously if you make an appointment with Tina for REFILLs (she doesn’t do full set) you won’t regret it. Book in advance, they take appointments at 9:30 am and you’ll receive and automatic called 2 days prior to your appointment. And please give the respect and courtesy and show up on time for your appointments. Don’t be rude and show up 15 mins late, that pushes all the others clients back because you’re inconsiderate. The girls at the front are nice enough, there’s one that’s been there a while if I remember the name I’ll edited, Hispanic girl she worked this morning 07÷20÷15 freakin sweet always greets you and is very polite.
Anyways just trust my review and get Tina for your next appointment.

This Amazing Lash studio on Shepherd is the worst! I have a year membership. Last month with stylist Haley my lashes fell out in 2 days and that is with me taking care of them– no water and no makeup for 2 days. Then this month my 9:30 appointment was rescheduled to 3:30. I arrived at 3:20 and was told at 3:28 that it will be 50 min before my stylist Ashley could see me. That is completely ridiculous. They have my phone number and at least could have called me before I drove all the way there. In addition, good luck calling the contact number on the website– you will never actually speak to a person and they will never call or email you back. Worst customer service ever!

Ashley at the Shepherd location is the BEST! She takes her time, checks on you during your time there, and does an exceptional job! I have been an Amazing Lash member since January 2014 and have gone to multiple locations in the Houston area. I have probably been seen by 7 or so different Amazing Lash stylists and Ashley is the best in the Houston area … by far! Like I said before she is very courteous and has great customer service skills and the lashes she applies last the FULL TWO WEEKS (and then some)!!!
The girls at the front desk at this location are the friendliest too (out of the ALS i’ve visited).
Go to Ashley! She is the reason I am keeping my membership going with Amazing Lash Studio!

DO NOT COME HERE! Unless you love throwing money out of your window, I came here THREE times, enough was enough. The first time Haley did a great job, I didn’t book an spot back with Haley so they booked me with a regular stylist. I never knew anything about master & junior stylist. And if my opinion matters as a client if your not going to be a master at doing someone’s eyes… In other words ALL stylist should be masters.
Tina did a horrible job and my right eye started falling out 2days later I had to come back this makes 3^rd trip when I got there I was 5min late and was told my time was running, yet I stayed waiting for Haley for an additional 5min. After I asked where was Haley because my time is running, shouldn’t she have been out there waiting for me? When we get to the room so she can start she had a major attitude and making «I can’t be bothered face» I asked her what was wrong. She said she was fine. On to my lashes it was mainly my right eye that had to be fixed but she still could have touched up BOTH eyes & she didn’t. I refused to go back and decided to go to the Tyler location. I went to what was suppose to be a master and Felicia GLUED one single lash to my bottom lashes and I had to cut it off which means my bottom lashes where left SHORT and ruined. And then again my lashes started falling out FIVE days later. Here it is the 6^th day and they are telling me that I have to pay an addition $ 10 for a master on top of the money’s that I’m out having to go back for repairs. There is NO WAY Felicia can be a master with the way my lashes look! My right eye is more than 50% off and my left eye is about 40% I look ridiculous! I have tipped and paid. Yes they have given me discounts but YES, the 15% discounts are owed considering my time, gas & tip money that has been spent! They claim you will be saving money if your a member? How is that when you are spending almost $ 50 a month PLUS tip and refills are suppose to be LESS than that!

I have been coming to amazing lash studio for 2 years. Rose is absolutely amazing. She is efficient and makes sure you leave looking gorgeous. Highly recommend coming here and make your appointment with Rose.

Front desk people are NOT NICE. Also the girl that applied my lashes was very nice but did a less than professional job. The girl that I booked with LEFT THE SALON and I was not informed until 3 days before my appointment. I was told that I needed to come in at a DIFFERENT TIME WITH A DIFFERENT PERSON. I booked this appointment 3 MONTHS IN ADVANCE for an OUT OF TOWN WEDDING. I had lashes previously from this location BEFORE FRANCHISE and very well aware of how to care for them. Before 2 WKS lashes were coming out left and right. Called left a message about lashes NEVER RECEIVED A RETURNED CALL. Do not recommend this place and will NOT RETURN HERE!!!

I love all my girls here. Kelly is my go-​to girl but Tina is also fabulous
I’ve been getting my lashes done for a year now, I can’t express how much I love it
What really pushed me to write this review today though was I was desperately in need of a refill and my appt isn’t for another week, and this location was booked up. (As usual. Gotta book in advance ladies!)
I called the Woodlake location and the Sawyer Heights location and I have never experienced such slow phone answering times
I was on hold for 2 mins and the other location didn’t even pick up. I’ve never had that issue at my RO location, ever.

I bought a Groupon for a full set of lashes, and they were pretty, so I came back for a refill. This place is getting one star because I had a horrible experience with customer service each time. The first time, when I was ready to leave and tried to redeem my Groupon, the receptionist was clueless on how to use it, and the manager was rude to her and to me when I just wanted to get out of here.
When I came back for a refill, I made an appointment online for a 9:00 appointment. When I showed up on time for my 9:00 appointment, the receptionist (Amanda) was rude and said «We have to call to confirm your appointment. We’re full today and you’ll have to wait until 9:30 to see if someone doesn’t show up.» I asked her if she could see the other locations’ availability on her computer and she rudely said, «You’ll just have to call them.» I had her call them and no one has a 9:30 slot available.
So, I still have a set of wonky lashes that need a refill because this place doesn’t have their act together. I guess I’ll have to cancel my date tonight because I can’t go out looking like this. I’m going somewhere else and never back here again.

Do not go here! I’ve used three different stylists here and never had one good experience! The first one was a freshman stylist which I didn’t find out until layer. When I booked the appt over the phone, they told me she’s a senior. She messed up terribly. Went back to do a lash correction with a junior and her work was mediocre.
I made an appt with the master Stylist Tina 2 months in advance. She seemed in a rush and my lashes turned out to be uneven. Because my appt slot time was up, she didn’t want fix it for me. The lashes started to fall off the same night!
I have much better experience at the VOSS location.

This place seriously needs to clean house and get new receptionists. They are always rude, unfriendly and never greet you with a smile. The only reason I go there is because of my stylist Rose who does an excellent job.
She’s always on time, she’s quick and does an amazing job on my lashes.

Well this is my «old» eyelash place but relocated to another suite in the same complex.
In the world of my pet peeves, this kind of embodies ones of them. Apparently in choosing their new location they decided to choose the part of the shopping complex with the WORST parking… Thanks? Seriously though, why are all these cars permanently parked in spots clearly marked with time limits?
Regardless, the reason I have chosen to one star bump this place is because 1. I permanently switched to Rose for my stylist and she is always on time and does my lashes quickly and efficiently. 2. They’ve implemented this new membership program that essentially rewards you for brand loyalty by having the refills be cheaper if you commit to them for a year; works for me.
Regardless, despite the horrific parking situation, the new location is nicer and more spacious so overall things are definitely better. Alright Amazing Lash Studio, you have begrudgingly earned another star in my book and hopefully the improvements just keep coming!