Allstate Insurance: Adam Saadi

Poor customer service, Adam Saadi took over the Soto AllState. I left messages and never received a call back. When I finally talked to someone they proceeded to tell me that the insurance agency changed hands. Week that is no excuse to bout call your customers back or know what’s going on with the policy and explain why, very incoherent. Then continued to call during regular business hours. Would have been a courtesy if was informed that Soto was selling to Saadi, it would have given me the option to stay or cancel, but I still have the option now that I know. AllState is supposed to be a reputable insurance company, seems like it’s all about the $$$ these days. They take your $$$ and never monitor the agencies that use the AllState brand name which is giving them a bad rap. I did happen to speak with someone 1 – 800 not anyone from Saadi agency of course, and that is how I eventually found out who my actual agent is, that person explained to me what was going on with my policy. I will be at this office later this morning.