Horseshoe Bay Resort

Horrible service! I wanted a pool view and my confirmation even stated that. Checked in, but instead I got a crappy view! I called the front desk first she redirected me to reservation department which are no help to me. The second time I called, the lady forgot that she put me on hold! I waited and waited and she finally picked up and ask as if I’m a new caller! I came here because from my previous experience from work, but now I’m re-​thinking whether or not this place is even worth going! Too bad for them though!

The Horseshoe Bay resort was spectacular! Granite and water-​features EVERYWHERE! All the grounds were in spectacular shape. The room was large and accommodating. The staff was friendly, fast and professional. The golf courses were completely amazing. Kids LOVE this place, so bring the kiddos as there is a lot to do out here!
They even have a mini-​golf course where you only use your putter! It’s like putt-​putt for grown ups (and well, kids too)
Come stay the weekend and enjoy the lake at this five-​star resort.

When we first got here we didn’t think it was going to have all these activities… trails, gardens, golf, tennis courts, restaurants and a BEACH!
And.. an 18 hole putting golf course (wish i brought my clubs). The grounds behind the hotel were amazing! They have waterfalls, exotic birds and flamingos. So pretty. And if you take the trail across the street you can rent kayaks, sup, Jet skis or a boat.
There is an awesome pool/​jaccuzi with rocks.. and the two restaurants rolled out the red carpet for our anniversary. We were treated so well!
I feel like you need to come here with or without kids. Dress up one night, make reservations for the Yacht Club and order the fried lobster or any steak and you will love it!

Resort and people are great. Skip the Spa. Not worth your time. Won’t return. Scheduling was a mess.

Way over rated and over priced. While it was clean and the beds comfortable, for $ 300 a night, the rooms aren’t all that. Service in the bar was atrocious all weekend. At one point, 5 people in the whole bar and it took 15 minutes to even get acknowledged by one of the two bartenders on duty.
Breakfast buffet cost $ 18.00 and surely wasn’t worth it.
Do not even think of going there for a «relaxing» weekend if you don’t like kids running around the pool area from early in the day until 10:00 p.m.

I reserved a room in this hotel through Groupon, I had no issues with the Groupon booking my room, however I am disappointed with Groupons Advertising. It said «pool or lake view king or two-​double room», I called the Hotel in advance to try and make sure I could get a Lake view. Honestly I think there are no lake rooms available through that Groupon offer, and the chance to have a lake view was the ONLY reason I purchased the room through Groupon. They need to update the rooms to say pool view only because I think the hotel has no lake view rooms available for groupon purchasers. When I was walking on the property there wasn’t a room with a lake view in the tower, the only ones I saw was in a separate area of the hotel grounds. Now on to the hotel itself, we originally wanted to come here for the clay tennis courts but the weekend we were looking into it also had a the balloon festival. The tennis courts were in great condition they had water available on the courts. You do have to bring your own tennis balls. We walked the hotel grounds and honestly they were nice but not as big as I thought it was going to be. The hotel room did have the pool view, no balcony. The bed was a king and had really nice sheets, but the room looked outdated. The tv was a «flat screen» but it was super old and the quality was terrible. There were only like 20 cable channels and most of them played old school movies. If I’m going to a hotel I expected more channels than what I would be offered at a motel 6. The bathroom had plenty of towels but it didn’t feel clean. I touched the door handle and it felt super dirty. There were stains on the bed comforter and it was really just disappointing. The food offered inside the hotel was not that great and service really wasn’t that good considering the fact that the hotel is supposed to be high end (For $ 350 for a room, I was expecting a lot better service). With how much they spend on landscaping I would think they would put as much time and attention to the rooms that they offer. The pool area at the tower was fine and I also visited the pool area at the yacht club. I was surprised to find that they didn’t need anyone to swipe their hotel card to get into the yacht club pool area like you did for the tower pool area which isn’t as nice. Anyone (not just hotel guests) can get into the yacht club area if they wanted to and I didn’t really like that. Now the annual balloon festival they were raving about. I think their scheduling is ridiculous. 7am for the balloons to go up in the air and 8pm for a balloon glow. First off I can’t believe that they are only having the balloons go up once for the public to see at 7am, I think they need to have it go up at like lunch time, that way more people can see them. Second, there’s a lot more people going to the evening portion and I was extremely disappointed with the fact that once the balloons go down they don’t try and blow them back up. With the weather I saw 6 balloons try and go up and then go down before they could even do their balloon glow… was not worth driving 3 hours and paying $ 350 for a hotel and $ 20 to get in. Also the grounds were supposed to be pet free, but apparently they do not abide by those rules because I saw dogs everywhere. And people were not picking up the poop and now every step I take I have to wonder if it was water spilt on the ground or a dogs pee. The grass could have been cut shorter because it kept on poking really hard at my feet. I also thought the $ 20 entry fee would actually be worth something other than getting in. They make you pay for everything else inside. I saw a lot of wine tents set up and I was looking forward to trying to taste some, but apparently you have to purchase a wine tasting voucher. It’s just a sample. I find it ridiculous that I would have to purchase something to get a measly sample. So after leaving the hotel I felt extremely ripped off and it honestly left a sour taste in my mouth to never try a high end hotel again if I can experience the same thing at a cheaper hotel. If you want to come to a super outdated and expensive hotel then this is the place for you!
6÷9÷16 UPDATE: Came back here because my boyfriend had a tennis tournament. Everything was the same before… super expensive of course… $ 20 for a breakfast buffet. That’s pretty expensive to me, but when you look at the other items on the breakfast menu that’s around $ 15. the buffet doesn’t sound as bad. Sleeping here again just reminded me how much I dislike this resort. The bed is the most uncomfortable thing I’ve ever been in. I did nothing all weekend and woke up with a sore neck. The pillows are not comfortable and the bed is not comfy (I sleep on a Tempur-​Pedic. so of course it was not going to be as good). I think the best part of the resort is the yaht club. This will probably be the last time I stay at the resort.

Stayed here few years ago when it was a Marriott property and I have to say service was way better then. Some staff is nice, while others (mostly kids) have the «I’m better than you» attitude, not realizing, we are the ones spending our money here and maybe tipping them… While long waiting to be seated at the Lantana restaurant, trying to get drinks at the crowded bar, a waitress came almost pushing us telling us to move, we were at the area where her drinks are served…
Everything else fine, beautiful property.

It is outrageous the treatment that you get from this place my friend came back from deployment and visited me. Have booked this hotel when my buddy try to check in David the front desk was very rude, disrespectful and careless. It was 40 degrees outside and he asked us to stay out of the lobby. This is not the way you treat customers!!!

Serious potential to be a great resort, but in its current state it’s really tired. We stayed in the Paseo apartments, ate at Lantana, visited the spa, golfed Apple Rock, and used their transportation services. We had a fantastic vacation but the resort really needs some updating and maintenance. The best part — Billy from transportation driving us to vineyard tours and brewery tours for two days in a row. What a guy!

I was here for four days in February 2016 and left feeling like I’d stayed at a top notch property. (I stayed in the tower.)
Lots of amenities for guests and the rooms are well appointed. Everyone on staff made me feel like I was the only guest.
All of this points to outstanding management.

Go to the spa!
This was the highlight of my boyfriend and I’s weekend away. We booked the Signature Couples Package, and it was absolutely amazing! The spa manager, Cynthia made us feel incredibly welcome and at ease the second we walked in the door. Our massage therapists, Sherri and Brittany were so wonderful, we wished we had booked longer massages! As part of our package, we enjoyed lunch by the pool. We had some time to kill before our next service so boyfriend and I retreated to the separate men’s/women’s locker rooms to enjoy the dry and steam saunas. There was definitely nothing better than sweating out all the toxins that had been released during our amazing massages. After, we headed back to the relaxation room where we waited to be called for our next services. We were taken to the salon by Donna and Penni, who did amazing manis and pedis! This was my boyfriends first pedicure, and he loved every minute of it! From the sugar scrub to hydrating lotions and attention to detail, this was definitely not just your average nail salon’s mani-​pedi.
We headed back to the room and got ready for dinner, which we enjoyed at the Lantana restaurant on the first floor of the hotel tower. Boyfriend got the steak and j got the shrimp scampi-​both were amazing! Afterwards, we took a walk around the beautiful grounds– the spa garden is gorgeous and so calming. We were so full and relaxed we were passed out by 10pm that night!
What a wonderful trip! Highly recommended.

Wow! Was looking forward to coming here and what a HUGE disappointment. Although the resort looks nice service is TERRIBLE!!! Long line at check-​in at 10pm, seriously???
Then little miss fake chipper front desk girl gives directions to room which was NOT helpful and spent 15 minutes hunting for building 8.
Got to building 8 and not sure last time they cleaned but it was extremely musty.
This is NOT a four diamond result and hopefully they get some diamonds taken away this year.
So disappointed and definitely does not live up to expectations.
Come on people, would expect a lot more out of you than this.

Seriously Texas’ best kept secret! I love this resort, the area and the lake! It’s so beautiful with 5-​star accommodations, award winning golf courses and just the friendliest people that work and live in this area. The resort itself and the golf courses are all well manicured. The spa is top notch with lockers and full amenities hair/​massage/​sauna/​steam room/​hot tubs/​you name it they have it! Great Restaurants on site of course. A beautiful Japanese tea garden, a kids club, events and so much more. This place won’t disappoint.

Wow! What a wonderful stay for the wedding we were in this weekend!
Ryan, Kaitlin and Bob helped make sure our day in the bridal suite was everything that we needed and wanted. Our expectations were beyond exceeded! The entire staff here as gone above and beyond and the customer service has been outstanding. The venue is gorgeous. The hotel is wonderful. Food has been great and the drinks are stiff! Thanks Horseshoe Bay for helping us have a wonderful weekend!

Though everyone at the resort is vey helpful and accommodating, Cynthia (spa manager) provided the highest level of costumer service of anyone I’ve ever encountered. She was very patient and kind while trying to help me coordinate a busy spa day on very short notice. From the moment I walked through the door of the spa I felt that she genuinely makes it her priority to provide relaxation and comfort to the hotel guests.
Eating at the yacht club was such a treat! The buffet is was amazing and patio seating and twinkle lights were a perfect touch for my friends and I to catch up and enjoy our last dinner at the resort with each other.
The shuttles pick up frequently. The beach has life sized turtles that small children can ride. What else could you possibly need? The beach bar has awesome margaritas.

A VERY rare time that I’m GLAD I didn’t follow my Unilocal brothers & sisters. I saw a lot of bad reviews, and I always try to trend all the bad and see if there is one. Cause sometimes you’ll see a bunch of 1 – 3 stars and it’s all random and weird sh## people complain about. But when I see 2 – 3 consistent reviews from different peeps saying the same thing, thats when I get worried.
BUT, because the groupon deal was too sweet for the area (I absolutely love LBJ lake, biggest reason we went here to this resort), we went ahead and took the chance.
I always love driving here from Houston, once you start getting out and in the Hills, it’s pretty and makes me fall in love with Texas all over again. The grounds itself are very pretty, the landscaping all over the place is top notch and they definitely didn’t spare any expense on this.
Everyone we talked too from the reception to the staff, managers, all were really nice and upbeat. We had an issue with our room (we stayed in the Paseo Apartment area) smelling like dog sweat, and they moved us with no questions. So that was a good save.
All the places to eat there on the grounds were outstanding, we stayed 3 days and never left the resort area.
There’s lots of activities. We rented a boat at the marina, and loved the lake so much we went back the next day to do Jet Ski’s. There’s all kinds of wild life throughout the resort from parrots to turtles, to going to the docks to feed fishes, ducks and turtles, the kids had a blast with that. They have events throughout the day and evening, mostly all family friendly. From s’mores to an arcade area with games, bicycling, trails, tennis, golf. Their put put golf is pretty much a full fancy 18 course but miniature version. No cheesy obstacles, I mean it’s something I could see professional golfers training with, very nice.
I could have stayed here a week easily, we didn’t do any spa stuff, or utilized all the discounts they give you (you get a coupon book when you check it to redeem around the grounds; some money off marina rentals, spa packages, fitness center stuff, food etc.)
I had a lot more fun that I thought I would have here with my family and would definitely come back. But the one thing that dumbed it down a star from being 5, was the first issue with the smelly rooms and the fact that the rooms just didn’t seem to match the quality of the rest of the resort. Seems they skimped there. I mean the landscaping around there was awesome, the Paseo pool was very nice, but the actual rooms just seemed a little subpar for me. Now I can’t speak for the hotel rooms, but this is just based on the Paseo rooms.
ANyways, would definitely recommend this place to anyone, families, couples and of course the avid golfer.

We enjoyed our stay here and got a really great rate of $ 149 per night so I feel it was worth it. The pool at the resort is fair but the better pool is a shuttle bus ride away. At the nicer pool (the Yacht Club), make sure you watch your chairs like a hawk. We had our towels and bags down on 3 chairs and after a bit of swimming, our belonging were tossed near a wall and our chairs were occupied by others. Not happy considering the pool was jam packed and we couldn’t get new chairs :(Food was good at the resort as well as the pool and the employees were pleasant. The beach had people offering sand castle making lessons and activities for the kids. All in all, our family had a great weekend!

Would like to give less than a star but can’t.
Towels are thin and cheap
Grout in bathroom was a coverup job, didn’t match.
Terrible service, room WAS NOT serviced, even after specifically stopping at front desk to request it.
Unless you get a rate BELOW $ 140 a night, you are getting ripped off.
Learned today they are being sued by Marriott, too bad they got greedy and are ripping off their customers. Use VRBO and rent a condo, you’ll have a better experience.

This place really is the best resort escape outside of Austin or San Antonio where you truly feel like you are «out of town.» I have stayed many times at the Hyatt Hill Country or the Marriott Resort outside of San Antone. These are all good places, but Horseshoe Bay has absolutely beautifully maintained grounds, an amazing beach and pool area right on the lake where they serve awesome drinks (the food is good but can be a little boring poolside).
The hotel rooms are standard chain hotel rooms for this class — nothing too special but there are free washer and dryers on certain floors which is nice if you are staying a while.
The staff out here has either a nice country folk attitude mixed with various nationalities that the resort hires as seasonal workers. Like anywhere, it is a bit «hit or miss» with the staff but they do a great job overall and most seemed to care about their positions.
The grounds are beautiful and make sure to go for a little stroll through their gardens beyond the pool. The lake access is very convenient where they have boat/​wave runner rentals (they are a bit pricey).
The Bayside Spa = awesome. They have incredibly hot steam rooms and sauna, with a relaxing indoor pool, jacuzzi, and nicely updated gym. The gym part looks out over the marina which is nice.
I definitely recommend staying here if you are looking for a getaway. There are a fair amount of couples, although tons of families for sure.

We stayed three nights for the Beer by the Bay music festival. Maybe the dont charge enough because the music choice wasnt top quality. Jack Ingram closed out and he was good but the rest were simply starving artists. We paid $ 499 per night. The breakfast buffet was great and the fresh fruit was delicious. It ran us $ 45 for two. The bar made stout drinks which is good. The free clay tennis courts were nice. Landscaping is very nice. The Cadillac Escalades as resort transportation was a nice elegant touch…
The staff seemed rude or lacked personal connection with people that didnt look or dress studious. It was like they catered to club members or fraternity/​sorority looking people…
The guests at this club were very snobby. The wore magellen shirts and ray ban sunglasses… if you want to fit in. It felt like a fraternity party where we werent in the clique. Not many ethnic guests…
The rooms are a tad outdated but no complaints. The shampoo and conditioners were nothing special so bring your own. The cable isnt HD if you care. The views of the pool and courtyard are very nice if you stay in the hotel section. Not many balconies available but get you one…
The pool is tiny for a resort this size. The hot tub is hot and the kiddie pool is warm. The pool stays cool even in the heat of the day. All nice. They should consider converting the fresh water pond next to the pool into a lazy river. A lazy river alone would bring in more families and business… Enjoy!